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PlayFrank Casino - Withdrawal delayed since last week

RESOLVED
Complaint Info
Disputed casino PlayFrank Casino
Reason Delayed payment
Amount £ 700
Posted on May 6, 2020

Hi, I made an account with playfrank, I've made a withdrawal of £700 and is still showing as pending since last Thursday. I've spoken to them via live chat but seem to get very vague replies? I've deposited as much if not more and really thought I would of been paid by now but nothing, I've deposited since withdrawal no problem. I've already uploaded my drivers license both sides and proof of address so can't understand the delay? I've played many other casinos and never had a problem like this, could you please look into this for me please, I've uploaded some files if it helps? Many thanks Ian

Posted on May 6, 2020

All resolved and paid in full, thanks askgamblers and playfrank.

AskGamblers
Posted on May 6, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PlayFrank Casino Complaints

  • 17 of 17 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 3,974 USD avg amount

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