Page 2 – Player Reviews for PlayFrank Casino

Convenient site with slot machines and BC. It works without freezes, offers only licensed software and really withdraws winnings. Also, the operator often pleases with new promotions, bonuses and tournaments.

I often read reviews, like the one i'm about to write, and think, "they must work for them, or its fake". Rest assured I do not, and it is not.

Firstly though, the site is very well set up, with very few "cut outs" and has most of the games i usually play.

I had cause to contact customer services twice, and both times were answered within 3 minutes. and perfectly handled with very professional, and knowledgeable staff.

I put £100 in and within 4 hours had won £13,000. Initially the bonuses on the games i played, were frequent but not very high paying, at approx 25X. Then I hit a particular game that paid 3000X. This was closely followed with a 1000X.

As I was now playing with their money i played a further 10 or so machines, with all of them giving very good returns on Bonuses, and also really decent wins during normal game play.

I have withdrawn a massive amount of money compared with my deposit, and await my money. Fingers crossed it not barred with hurdles.

I have entered some negatives below but this casino site is as good as I've played, and the positives far outweigh the negatives.

Like all sites, it has its faults, and playfrank is no different. I list them below.
1. Why do Casinos continue to ask for Jpegs of documents, and yet their systems not be able to accept them. I tired numerous times before they accepted my issue, and agreed to my sending an email.

2. As above, I was playing with their money, and my winnings having withdrawn large amounts, but was abruptly stopped playing with a note stating I had lost too much money. Remember I had only deposited £100. In fairness this was sorted by "Olga" on chat, but i have to wait a further 24 hours before this is sorted. I understand the ethics behind stopping players, when they have lost too much of their own money, but not when you are playing with theirs.

3. The "LIVE casino options are sparse, and do not include 3 card poker, or "crazy time" which is unfortunate.

Besides slow (pretty slow) withdrawals I can't find any cons. I'm very satisfied with the platform, deposit options, games. With some casinos, I experience problems using VPN. It's not the case with playfrank.

Read about this casino and gave it a try. Lot of nice bonusses with good conditions.
Nice lay-out and a lot of nice slots to choose from. Easy navigating site.

Very slow withdrawals.
Read about the good helpdesk. Contacted them 3 times. One time by e-mail: no answer. Two times through live chat. They were indeed friendly but didn’t understand my simple question at all and weren’t of any help.

Good layout and easy to navigate site. The site has plenty to choice from and caters for all Gambling tastes. The site has a good collection of Banking options and most are without fees to the player. This was my first visit to PlayFrank and while I did not win any money my experience was positive. I will use again in the future

Tryed it out for the first time in the beginning of the week.
First of all, really transparent bonus conditions, which is really rare these days.
Awesome customer support, exspecially customer support Agent Dionne. Really hard working and friendly.
Verification and payout within 24h. Even on a 1000€ from a 25€ deposit , without any problems.
Modern design and good usability.
Nice reward system for loyal customers.
Defenitly the place to go for me in the future.

Only dislike or negative part - no Book of dead. :D
This is just a personal dislike - nothing wrong with the Playfrank casino at all.
Can't say anything negativ at all.

Good casino, good selection of slots. Very helpful customer service. one of the good ones!
I always have the dread after a win about, all the hassle of back and forth, almost battling to get your winnings. But play frank were swift and the whole process was painless, hence why they ate my go to casino when i feel lucky!!

Best casino I've played. Over 900 games. I still haven't tried them all as usually play my favourite games imortal romance, mermaid millions thunderstruck 2 ect, tried a new game other night and had over 2.5k roll in on one spin cashed out over 3k on the end had another big win on mermaid diamonds a month ago very good casino and will use again

You have to send over id for withdrawal but like most casinos once this is done fast pay outs only gamble for fun and don't gamble more you can afford to lose

Overall good experience - especially fast and reliable payouts.

At this point everything has gone very well, so nothing to complain.

I must admit, Play Franks withdrawal process is the by far the best I have experienced and I can assure you I have had many many accounts. Their customer service is excellent and the bonus system isn't to bad either.
All in all they are easily one of the best sites I have ever used.

The Bonus system could be better, you only get a maximum of £25 bonus which is very low.

Please don't attempt to play on this site as it's a massive joke. I won 320 on Friday which I withdrew. Had a email on Monday regarding my account verification which was done on the same day. They said maximum of 48 hours to verify and now it's Thursday. Sent emails and spoken to the team only to receive the same story. Having loosing my patients I decided to spin my winnings to then receive a email soon as all my winnings had gone to say my account had been verified. Sending pictures of your self with all your other details is a full on joke. Word of warning if you want to get ripped off then stay away.

PlayFrank is my favourite casino, for sure. I made my first deposit just a few days ago and deposited £100 with the 100% welcome offer. I started playing my favourite games (Starburst, Legends of Fortune, Thunderstruck and Gonzo). When I scored a really big win of £13,000 they let me withdraw really quickly. The process was really smooth and the agents I talked to in live chat helped me through the verification process by explaining which documents were needed. In total I think it took 24 hours which was crazy good considering the experience I’ve had at other casinos. Overall a super positive experience. I signed up, made a great win just a few bets in and then got my money 24 hours later. This is definitely the best casino I’ve tried and I will not be looking to switch anytime soon!

I honestly can’t think of anything negative. There’s a lot of games and I like the way PlayFrank looks with its colours and simple navigation. Both verification and withdrawal time is fast so it really feels like they take players seriously.

Nothing. It is a ridiculous site . never before have I been asked to send id like this.

Avoid this site at all costs, no problem depositing
My God when you try and withdraw its hideous.
No id to be scanned it has to be photo, I sent bank statement folded no it has to be all four corners, so after 3rd attempt it was accepted.
Had to do cards twice they weren't clear enough, the last straw was then they wanted me to hold up ID and photograph myself with ID,
Who can honestly say they resemble their ID, so I point blank refused but sent height ,eye colour marital status etc.
I don't think they were impressed, eventually my money was paid into bank ALL £60 of it.

After playing through a considerable amount of money it seems as though this site never pays out. It doesn't seem to matter which game you play it just does not pay out, only takes or I'm just incredibly unlucky.

Extremely hard to get your money withdrawn. I had to submit many documents before actually getting my money. Be prepared to send your drivers licence, a bank statement showing your deposit, and an invoice no older than 3 months. AND make sure that the paper versions of any of those are folded! I play a lot and never have had this much trouble withdrawing money.

Was informed on Christmas Eve on email, that I had won a raffle price of 2 500 euros in bonus money. But because I did not spend the money during 7 days, they took all of it away! I was supposed to spend Christmas Holiday on my computer checking my emails and online casino account! They could have at least sent me a few emails to make sure I knew I was a winner, but i suspect they got what they wanted.

I recommend Ninja casino, Mr. Green, and Unibet.

Great looking website, not too busy and an easy to navigate layout which I liked and worked well for me. Good selection of games and deposit methods. At times I thought this could be one of the best sites I have played.

For me, what let this site down massively was the frustratingly bad customer service, live chat and bonus exclusion. I was told different things by different agents and had unnecessary obstructions to making a complaint over numerous chats and emails of nearly two weeks.

This was smoothed over eventually by a manager and bonuses offered again following resolution but have since been excluded again, leaving me wishing I had followed a complaint with the parent company as similar issues and responses from live chat, since plus no desire to bang the drum anymore to be heard or treated with the decency we all deserve means I will not be using or recommending this site anymore

Layout looks fine. Pretty much it. Been gambling for many years and thought this might be a fun new casino.

Thought I would receive my first deposit bonus as stated on the Frontpage and in their welcome bonus offer. However it has apparently changed once you deposit. Talked to chat support where they said that they changed the offer recently and now they don't have any welcome bonus offer on 100%. This is false advertising and is illegal to do all over Europe.

The only minus is their pending time otherwise everything is spot on! In November I won £18K from only £150 of deposit. It took nearly a 2 weeks to get the money as I was a new customer plus that was a large winning amount so they had to do loads of additional security checks...During that time I was thinking that they won't pay me as it seemed like they were waiting for me to cancel the withdrawal and lose everything back. (maybe it just seemed to me) But everything went alright and I got my winning in 2 payment of £8 and on next week £10K.
Now I can tell confidently that Playfrank is a good casino!

They have to work on their pending time as it's 24h

Very clearly and nice site, good and nice slots, fast and kind chat service

My withdrawal has been processed 6 days now :D its ridicilous how much time they need to verify your withdrawals

Good selection of games. Fair odds aswell have just withdrawn a large amount after a small deposit. Customer service excellent

Verification process is a bit slow but after some chasing has now been done and withdrawal still pending after 24 hours. Will wait and see if it is processed today. Does state 24 hours when you withdraw however this clearly is not the case. I would add more stars but until withdrawal is processed I think what I have given is fair

Decent site with good selection of games to play

Had a few nice wins

Customer service good

After verifying payment was quick

Verification process slow but once you get through the initial checks it does proceed quickly

Was looking for somewhere completely different as this place fitted exactly what I wanted. Signed up a couple of months ago and have only deposited a little over a £100 in that time. This weekend I had my best win ever, won £400 from a 20p spin on Spirit Of The Jungle bonus, then from an 80p spin I hit a £1300 spin on the Raging Rhino bonus! All from a £20 deposit. Site has had a massive update this week and will now be the only site I use as looks great.

40x wagering on bonus money is a little high making it very hard to ever clear.

Great place.
Staff that actually understand what players want and need.
No troubles cashing out winnings after submitting correct ID.
Compared to a few I have been in.

I have just joined playfrank casino I have been using my welcome bonuses and I'm loving it .. But then I applied for my 3rd bonus of up to 100 percent I deposited $55 and with the bonus that gave me $110 I went into the pokies with $10 and then I went into keno with $100 I pressed on ten games of a spot 3 at $1 and my account droped to $34.

Oh my I thought was has happened here I went on to live chat and was told that I had made a bet over the max allowed all I seen when I applied for the bonus was wagering requirements. Was very upset about this as I didn't understand what live chat was saying. But apart from this I love playing at this casino.

Got my welcome bonus and won $2000 on one spin on immortal romance @ 90c. Creamed my pants on that one! Wagered through bonus and withdrew, was paid to me efficiently with no problems at all. Love this casino. Thank you Playfrank casino. I recommend to give these guys a go 👍

Well, as posted earlier there was a delay with my withdrawal. And, what an grear service after that! Money is paid now. Thank you J for great service. A good service is measured in these situations, that was 10/10.

So, nice lay out, good variety of games. And big plus for reminder of max bet, when playing on bonus

Well, even if there was delay earlier. It was nicely taking care of:)

The welcome bonuses were very attractive. Good selection of games and nice user interface.

I joined Playfrank as the reviews on AskGamblers were positive. My own experience has been anything but.
Certain games seemed very laggy. Others were not available, which always annoys me after joining a casino.

The real problems started when I tried to collect the second deposit bonus. Their system is nut very user friendly until you get to find your way around it and apparently I had to click a button to have the bonus applied. I spoke to chat who were very helpful and added the bonus. They couldn't for some reason give me my 50 spins on Starburst and instead offered 50 on Book Of Dead. I pointed out that this was not equal as B O D is very high variance. I was told that the value of the spins was double.

When I went to collect them, I found out that they were not. Back to chat where after a very lengthy and frustrating chat where I was told to wait ten minutes, clear my cache, log out, log back in etc and they would be there. I did all this and the spins were not. Apparently, they were but I had to use the ones that were already partially used and the others would appear.

I was then locked out for over an hour. When I went back to chat , after all the trouble, I was told that I would be getting 300 spins on Book of Dead. I thought, this was at least very good that after all the trouble, they had given a very substantial set of free spins. I think I got about $10 from 300 spins but hey, that's gambling.

More trouble came when I tried to claim the 100% 3rd deposit bonus, give wrong information again, kicked out of chat, I had had enough that night so I deposited elsewhere.

Earlier this evening I wanted to try for the 3rd deposit bonus again but again couldn't claim it as it said I had to claim the second deposit bonus first - even though I had already done this. Back to chat. I was told that why didn't I just claim the 2nd deposit bonus again and I could speak to someone about the 3rd deposit bonus in the morning! Erm, no, I want to play tonight... I told her if she couldn't fix it, I wanted to close the account. Without as much as a "goodbye" my account closed. I forgot I had 90 free spins on Jungle Spirit left.

I find PlayFrank's system not particularly easy to use and this together with misinformation and laggy games made for a very poor experience.

I have kept all chat transcripts.

I must say Playfrank has it all from a huge selection of games and most of all a consistent amount of deposit bonuses. Because with most sites you get the first 3 deposit matched with anywhere from 100% to 50%, but then once those are used up you just make plane old deposits. Well on playfrank they have their weekly reload bonus of 50% which I think they have more than just once a week, not to mention of you get in touch with any of the awesome support agents and ask nicely, they are usually more than wiling to help out and assist uou with either some free spins or bonus credits and unlike most sites, it's not like pulling teeth to get some loyalty rewards out of them, generally their more than happy to help as long as their system allows it. Which is why PlayFrank has now been my number one site. Also I find the fairness is 50-50. Very fair odds I say unlike other sites where you make a deposit and suddenly it's all gone with not a hope in winning. All of the support agents are my favourite but if you ever get in touch with Mr Thomas Adams, give him a big hello because he IS the MAN:)

I promise PlayFrank won't let you down, and make sure to tell all your friends because their site deserves it:) thanks guys you rock!!

The only thing I dislike about this site is that their isn't anything to dislike;) you guys rock! Play On at Play Frank:)

What do I like? Everything! Overall the site interface on both mobile and PC are superb. I mainly come back for the customer support, very flexible and accommodating.

Stating that, hopefully casino sites should start adding tip buttons for diligent support agents, it's a great way to show appreciation towards employees.

Nice layout, good game choice. Won £420 from a 40p spin on jungle spirit during the bonus round!