AskGamblers Quick Overview
Editor’s View
Overall, we have no concerns with the casino. Navigation was seamless throughout the site, which is available across web and mobile platforms. You can enjoy an excellent game selection with active bonuses and promotions to match. Support is available and easily accessible from any page, and the game lobby is player-friendly.
- Home to more than 60 game studios
- Excellent selection of payment methods
- 24/7 live chat
- Slow withdrawals
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Platincasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Platincasino
Platincasino is an online casino home to an exceptional game collection. It's been at AskGamblers for some time, so that you can check its casino rating, complaint history and over 50 real player reviews. Platincasino has also been a previous winner of the AskGamblers Awards, Best Casino in 2019!
As soon as you register through AskGamblers and make your first deposit, you will join the PlatinClub based on your activity. Your VIP status will be upgraded the more you play, and you can earn benefits such as online casino bonuses, extra promotions and more. The casino is also working on introducing a new PlatinShop, so watch this space.
Our review below is now available, and it can help you choose a reliable casino, such as Platincasino.
- E-Wallets 0-1 hours
- Bank Transfers 2-5 days
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Platincasino
The casino supports a wide variety of payment methods, including Visa, Skrill and Neteller. It's also a crypto-gambling site, so you can deposit using various cryptocurrencies. The minimum deposit and withdrawal is 20 EUR.
The casino will request that you verify your account with identification documents. You can upload these under ‘My Settings’ and ‘Verify Account’ once you register.
The casino aims to process withdrawals as quickly as possible, but the process could take up to 72 hours, depending on which payment method you choose. You can withdraw up to 7,500 EUR per week or 15,000 per month, but progressive jackpots are paid in full.
Games at Platincasino
The most popular games at Platincasino are its online slots, and with such a large selection, it's easy to see why. The casino is home to more than 60 gaming providers so you have the latest and best slots at your fingertips. We also have thousands of slot reviews if you’re new and you need a hand picking games, check our reviews for more information.
If you love spinning the reels, the casino is home to the latest onus buy titles to eligible countries and progressive jackpots. All of these can be found in a player-friendly lobby, allowing you to find your favourite games.
If you enjoy the action at the tables, the casino has a fair selection of card, dice, and roulette games to choose from. The site offers different online blackjack variations, roulette and more. Some of these are available in high-roller modes, so if you have a bigger budget, there are games for you.
You can also try your hand at live table games at Platincasino's live casino, which is powered by multiple live providers, including Evolution Gaming. There are versions of Live Baccarat, Live Roulette and more.
Platincasino’s Commitment to Responsible Gambling
The casino has an excellent responsible gambling policy, and when you register an account, you’ll have access to a range of tools that can help maintain control of your spending.
You can set limits on the amount you deposit, wager or lose. If you set a session limit, it can control the time you spend at the casino by logging you out once you reach the limit.
If you need to take a break, you can set a cooling-off period, or you can set a self-exclusion period. All of these tools are available from the ‘Responsible Gambling’ tab of your account.
Customer Support at Platincasino
We are particularly impressed with how well Platincasino's customer service department operates. The quickest option is through live chat, which can be located on any page and is now available 24/7, which is great news.
We have tested live chat and can confirm there were no issues. We received prompt and professional support. The other good news is that the casino can support you in multiple languages, which can be selected when you open the live chat feature.
If, for some reason, you need support outside of live chat, you can email them, or you can use the online contact form in the help section. The casino monitors their inbox and aims to reply as soon as possible.
Complaints
Read the complaints other players have left for Platincasino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Dear Mrmork, Thank you for your review and your feedback. We would like to assure you that this behaviour does not meet our high standards and we will sensitise our Customer Support. As we have seen, you were able to redeem your free spins. Have a great day, Platincasino Team
Really nice casino. Good selection of games and providers. Super fast verification and withdrawal. I got my withdrawal in minutes. Enough payment methods for me ( I like Trustly ). Okay support chat and email.
When I was verifying my account, I sent the documents with email first as I read from the site I should do it like that. I was wondering what took so long and contacted support that told me I had to upload the documents via my account on the site. After that I got verified fast.
Hi Joonah, Thank you very much for taking the time to let us know your opinion about our Casino. Unfortunately we are not allowed to accept documents by e-mail and therefore we had to ask you to upload your documents directly into your account. We are looking forward to having you with us in the future as well. Have a wonderful day, your Platincasino Team
Very big and good game selection. Much more and better games than most casinos. Bonus offers are also ok. Minimum deposit perfect. Fair conditions. So my favorite. :)
Hi HipHoppimp, we are super glad to read such an amazing review ;) We are always happy when our customers are happy. Thank you Thank you Thank you Have an awesome day, your Platincasino Team
I must say that I'm surprised with this casino. I have register here recently and play here time to time. Excellent casino, very easy to navigate.
Good game selection, verification of my docs is been resolved in 30 mins. LIVE support is very pleasant, I have asked person via live chat for deposit bonus, and they give me 100 up to 100 never experience that.
Fast and quick withdrawals via skrill, so guys keep up with good work. For now my second best casino platincasino*
Maybe only if I must say something that is not super good, to complain, is bluerint gaming provider, many players like that provider so get the blueprint platin casino
I do like most things here!
Great working platform with everything you could wish for.
Fast withdraw 2-3,hrs , almost all providers.
The joker mascot this site uses is so bizzare. Uuuuuuh. It can see through your soul. But after time pass you will start to like it in some bizzare manner.
The loyalty system and terrible staff except this guy R*****.
Im a new customer at this place and spent around 13.000 £ since july.
My total rewards for this is following.
Granted Bonus: 268,98 € and this incl welcome bonus.
Never in my life had a casino rewarding me this bad not even close. Several times I reached out to find anyone that can look into my terrible bonus value. No professional or even polite response I got from anyone. Even I was more confused every time after I had contact with them.
I requested to get info of what I can expect from loyalty team being a high roller. I never got any information other then rude chat staff closing chat in my face in two cases..
I asked for deposit bonus, good will bonus or whatever they offer to loyal players. Two times someone cared to reply me and gave me 10 freespins worthy 1 euro when I asked for deposit bonus for that nights 2000 euro deposit that was planned.
After I waited 6 days for a reply as I had kindly asked to get a deposit bonus to use for another high roller action. Normally that is not a problem for a well of customer to get every now and then. So at the sixth days without reply I went into the chat to check wzup.
The reply was so rude and unprofessional I cant believe any honorable loyalty team simply write "no bonus for you" without anything more to add using a chat staff to avoid any direct contact with me.
And I always make sure to be very respectful when I'm in contact with anyone at this casino as I'm that kind of person both online and offline. Sorry to say these harsh words but this casino has ZERO class.
Very nice customer service. A lot of games. Always nice and different promotions for every player. is fun playing at platin casino. Fast loading.
I did not win yet but I am looking forward to maybe anytime soon :) I like platin :) Good job! I think that's all I can say there's nothing bad to say.
Big choice of slots super, Support fast payments! From time to time new bonus offers that can be used with different of pay ins! Many pay in anbieter . Min pay in is perfect. What else there is no better one.
There's nothing bad to say about this casino ... :)) Everything great :))
What else there is no better one to choose for gambling and have fun to win or sometimes loose
I had played in various online casinos but have had the customer service as on Platincasino nowhere. Fast response, very friendly. The promotions are really top, super bonus offers. Great games ;) Great site, I feel really well cared for. Can only recommend!
I personally like the star-ratings for each game they have. Nothing special but I like it. Also a lot of different onsite promotions and a variety of games even so my favorite is missing.
No cash back function (loyalty program) and the site looks overloaded and a bit confusing. They still advertise / claim to have Merkur games but they don't.
Platincasino News
Read all news about Platincasino, check for updates and stay tuned for exclusive bonuses.
September marks Charity Month at AskGamblers, which is why throughout the month, we will point you in the direction of online casinos that responded to our call and helped us raise money for a good cause.Today, we’re taking you to Platincasino and their fantastic welcome offer!Welcome Bonus With Casino Spins on Top!If you haven’t already, now is your chance to sign up at Platincasino and claim their welcome package of 200% up to €250 + 120 Bonus Spins!For a minimum deposit of €10, you can boost your funds by 260% and use Bonus Spins on any slot in iWild's library! The bonus amount is subject to a wagering requirement of 30x, so keep that in mind before cashing out.Good luck and happy Charity Month!
BGaming, a rapidly expanding game provider that converts gambling into gaming, has recently integrated with Platincasino, a leading European operator.Empowering CollaborationPlatincasino's registered players can now access and enjoy the rich world of BGaming's titles.The Elvis Frog series of games, Lucky Lady Moon slot, fruit-themed Fruit Million slot, Bonanza Billion slot, and the latest releases Aztec Magic MegaWays™ slot and Penny Pelican slot are among the high-quality slots available.When ‘I’ Is Replaced by “We”The agreement with Platincasino strengthens BGaming's position in regulated markets and validates the portfolio's appeal among leading local operators. Should BGaming deliver an exclusive game to Platincasino players, the collab could potentially expand even further. As an ambassador for high-quality slots and exclusive experiences, BGaming is always on the lookout for distribution partners who share its business philosophy.Because uniqueness is a true advantage in iGaming today, we intend to expand our integration and help Platincasino stand out in this crowded market, said BGaming's Head of BizDev Department, Alexandr Shavel.He proceeded to comment that the agreement between the two could expand further by delivering an exclusive game to Platincasino players.We'd also like to thank Platincasino for the professional integration and quick launch.The collaboration with Platincasino comes on the heels of BGaming's recent agreement with United Remote and the company's rapid growth in the European online market.
An already celebrated hit among top online slots, Hip Hop Slot Top Dawg$ first established itself by bouncing its way to a 25,000x win cap on the first day it was released.Today, we celebrate it for hitting a €500,000 win, the largest win to date on any Relax Gaming slot.The Player Who Got Lucky The player who got lucky was spinning at Platincasino. He bought the feature at a reference level of €20. The whole game was going well for the punter from the get-go, but the final payout still came as a major surprise, with €500,000 being the largest win to date on any Relax Gaming slot. Top Dawg$ Slot hits a €500,000 win, the largest win to date on any Relax Gaming slot.This incredible €500,000 win sure doesn’t feel like we’ve seen the last of Top Dawg$ hits! If anything, the lucky punter who cashed in on the slot has only inspired other players to take it on in hopes of similar glory. And the catchy ‘Epic win, epic win’ tune accompanying the count up upon winning is, for sure, something everyone wants to hear when playing Relax Gaming’s hit!Top Dawg$ for Top PlayersSimple at heart with its 5×3, 15-payline panel, Top Dawg$ slot isn’t likely to treat you to miracles during the base game. However, the moment sticky wild multipliers join the party, players understand the excitement behind Top Dawg$’ bonus game.Top Dawg$’ sticky wild multipliers can land on any reel; also, more than one wild multiplier on a payline multiplies each other’s values up to an undeniably amazing x16,807!What’s additionally great about this slot is that players don’t need too much firepower to hit the win cap. If you are lucky, two, three, maybe four wild multipliers in strategic positions can send regular wins through the roof.
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Good game selection, promotions are usually decent in value. Games work and site is easy to navigate and they have MGA license so games should have decent RTP as well.
Customer support has to be one of the most unprofessional I have ever seen.
They sent a promotion via email saying that cos they are short-listed on AskGamblers awards they are giving out 15freespins to book of Aztec game. Well I went to the site and asked support about it and the answer was that I needed to vote first. It didn't say that in the email so I told the support that and also posted the email to her. What was her answer?`Nothing she closed the chat :D that has to be one of the rudest ways to Handel customer support and I hope that ppl do not vote this one as a casino of the year since there are way bteer ones out there.
Here is the copy paste from the conversation with the support
You:
My 15 Freespins to Book of Aztec dosnt work
Ida:
Willkommen im Platincasino Live Chat. Einen Moment bitte, ich bin gleich für Dich da.
You:
Hello
Ida:
hello,read the email correctly! for this you have to vote or have deposited
You:
We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.
You:
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.
Ida:
lies die email richtig! dafür musst du voten oder eingezahlt haben
Ida:
read the email correctly! for this you have to vote or have deposited
You:
I do not understand any german
You:
where does it say so?
You:
With the AskGamblers Awards coming into the finals we are getting ready and fired up! We never dared to expect to make it this far, and wil the last stretch ahead we want to ask you to help us out!
We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.
As we are in the finals we are counting on taking home a medal and if we do make it into the top three then we will have something amazing waiting for you. So help us out by voting us in as the Top Casino 2019!
Click the link below to find instructions for how you can support us, and deposit today to grab another 15 freespins more!
MORE INFORMATION
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.
This offer is only available to players who have receieved this communication. Any distribution of this offer is prohibited. If these conditions are violated, any winnings will be withheld and we reserve the right to close the affected account.
You:
this is the whole email
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