Platincasino - Closed account without any info

Dear all,

This complaint has been reopened as per Platincasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Team,

Apologies for the late reply.

The player had registered multiple accounts where he used the no deposit free spins and therefore the account was closed.

Thanks for udnerstanding!

Im not confirming that claim, and wasnt atleast knowingly doing multiple accounting. So can u tell the other account emails, what u claim i were using to register new accounts, please. Also i found out that u had another casino called ”platincasino UK” which is closed nowadays, so could that be the case.

Dear Platincasino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi,

please see the two different accounts - we understand you did not know about it but according to our terms and conditions it is still a breach.

If you had done a deposit, we would have obviously paid back the depsoit to you.

Thanks .

Dear Platincasino,

We would need to repeat pur demand from the last posts of ours. PLease provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­­t@­a­s­kg­­amb­­le­r­s.com directly.

Thank you in advance.

Dear Team,

We have attached the two accounts of player - which prove the multi accounting clearly.

Please see our terms and conditions :

Each player is allowed to create only one (1) personal account. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account. The Website can only be used for personal purposes and shall not be used for any type of commercial profit. You must maintain your account and keep your details up-to-date. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.


Thanks for understanding.

Allright, it was my fault then, sorry about that. And thank you for clearing the case although it took little bit of time from u.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Platincasino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information and taking into account the player's confirmation, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.