Platincasino - Platincasino decline 3 times withdraw

They cancel again my withdraw. See Screenshot. They dont Tell why. Nobody answer on email. I dont know what to do now?

Hello,

the timeline is correct. The withdrawal requests were denied due to missing documents for verification.
Severel documents provided but not all of them were correct.

Verification process was successful after the 10th. Current pending withdrawal request will be processed soon.

Thank you for your patience.

ITS NOT TRUE! 3 day sago you cancle it.and say i have to change withdraw method. But DONT say to which one. i did change it. And TODAY you cancel it again and told me i have to look in my email about reason. see screenshot above. And in my email wa snothing! So why you think it should went thrue.all what you write is nonsense.and iam not the only player you nto answer on emails not even on VIP email

Withdraw is now 14 days pending. I send documents in minutes to them. And documents now verified one week! You trink thats normal? Till now They Not answer in 14 days one email from me. And didnt Tell me to which method i Must withdraw. I Play longtime Casino. Platincasino is The worst Casino Support i ever Seen. You Can also Look at other Forums. Only negative comments. Also They bannend me from
No deposit promotions. Even i did 100 deposits in many years there. So its from number one trustful Casino. To worst Casino in 1-2 years. Congratulations

Withdraw got today 5th time rejected. This time without and email. So askgamblers Team. Can you help me please. Dont know what to do. This is now going 3 weeks! See Screenshot thx

PLATINCASINo Must Tell me. To Shock Method i can withdraw. My Bank they cancelled 2 creditcards. They canceled. Also i read in german Forum. Many Players wait for withdraw. It seems Like PlATINCASINO has Financial Problems. I Hope many depsoiter read this.

1 .PLATINCASINO. Dont answer in Livechat

2. PLATiNCASINO. Dont answer on emails to Support email Account or VIP email Account

3. PLaTINcASiNO. Want 1 Document. 3 days later another one and so on. And dont Tell in one email what they want

4 PLaTINCaSINO. Cancel withdraws many times without telling a reason why and Players cant ask. Cause Nobody answer

So everybody can decide to deposit there.also he Tell here i get my Money. And Then it gets 2 times cancelled. Not trustfull

Hello,

the withdrawals from before were declined because of missing documents. The last withdrawal requests were declined because the credit card provider won´t accept the transaction. Therefore, please proceed with the withdrawal via bank.

1. Live chat is available depending on the activity of the player.. see our T&Cs
2. All emails will be answered as quickly as possible
3. Every used payment method needs to be verified
4. Reasons are provided as well as alternatives or can be asked anytime by contacting us via Email or Chat

Player is a winning player on our site and had several successful withdrawals before. The pending withdrawal amount is 34€ and only reason the requests were denied so far are, either missing or wrong documents and that his credit card provider won´t accept the transaction.

Thanks

Sorry its not true what Platincasino said. they asked 2 times for documents.which they could ask in one email. Every process needs 3 days. so i would save 3 days. Now i request withdraw bank. Same i did first .10days ago. Why you didnt process this? and cancel since then 4 times my withdraw. Its your fault.Also you DONT answer on minimum 5 Emails since 2 weeks!!And you dont write in email when you cancel withdraw the reason. SO HOW I CAN ASK YOU WHAT TO DO????Or any other player??And yes you was a good casino.Thats why i depsoited 100 times in past. But now? you even dont answer on emails . sorry thats worst Casino i saw longtime. So now i did withdraw on bank.Same i did 10 days ago. You will process it now or again Cancel?AND YOU TOLD ME IN FIRST EMAIL AFTER CANCEL- i have to use Creditcard as method.NOT ME

Dear @wennertom,

Intensive usage of Caps Lock is considered yelling online and, therefore, not allowed. Please keep in mind that following all AGCCS Guidelines is mandatory.

To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

I Did now Bank withdraw.Just send me my money.

i did bank withdraw again.just send my money thx

Since 17 days i didnt received my cashout! Even i did everything they Said in 5 Minuten. Nothing to say more. And Till today no andere in my 5 emails

Why i cant reply

Dear all,

This complaint has been reopened as per Platincasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint can be closed as it was handeled and player was informed to pay out via Bank transfer.

Thanks a lot!

Dear @wennertom,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thanks so much for your reply. We are happy everything has been now processed.

Have a lovely day!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.