Platincasino

nice slot providers and now has a clean layout of the site, compared to back in 2020 when it was all filled with bugs and weird interactions. Rare providers that i havent seen on many other sites with decent games they as well.

First of all, there is no live chat, and the support takes between half a day or one full day to respond, and when they do, you need to wait another 6-24 hours before getting another answer. My withdrawal of 500 EUR keeps getting rejected even after sending in the necessary documents. This is all happening maybe 1 day after the requested withdrawal WITHOUT any message as to why the withdrawal has been canceled.

I would love to stay a customer at this site but as it look right now, there is too much delay on everything related to cashing out and too few answers.

The website host is stable and the collection of providers is great. Can't say much more positive about the new owners/new license. After they not pay for the Malta license anymore the casino went south

Zero focus on player security. Requests to close accounts or have a timeout applied are mostly ignored and answered by multiple mails offering bonuses and free incentives. This is no longer a decent casino and now a full cashgrab. Withdrawals are not as fast as they usually have been. Cannot recommend playing your money here

Absolute garbage site. Have never felt that you can’t win at all on any other online casino site except this one. I highly recommend using any other site than this one. I’ve played my fair share on different sites and no other site has sucked money faster than this one.

Everything is easy to navigate, fancy bonuses and many many interesting slots. The documents were verified very quickly and support was patient to me, I have got some issues with providing documents for verification. If you want to find a place where you feel comfortable, you need to visit this casino!

The only thing I might like is the Apple Pay withdrawal that they offer, otherwise it’s a terrible casino and I don’t recommend it to others, there are better ones.

I don’t know what to write first? About the customer service that it’s impossible to reach?
Or about the free spins rewards that are awful with a wagering of 75x and a maximum cash out of 100€?
Plus their scam of the vip, if you’re gold you suppose to have a 25x wagering requirement but no of course not, it’s still 75x, it was 75x even when I was platinum.
Go play somewhere else.

Site has some nice looking colors and lots of games. There are multiple buttons with nice colors also. Also I really like the search button. Name of the casino also pleases my ears.

Customer service is absolutely horrific, if u can catch customer service after waiting days or even weeks its a generic copy/paste nonsense. They are abusing AML laws to delay withdrawals and asking information that AML laws does not allow. They are doing this because only small percent of people bother complaining to the authorities.

I have played 50+ casinos and never seen anything like this what comes to customer service and following regulations, its just amazing that they still have a valid mga license. Because of mga license I have no doubt that I will get my money after complaint process that will take months. Still I hope that I would have just lost my money instead of dealing with this < content removed > casino.

Total horror support and care of players who deposit and play alot. So many things to write which they are doing bad. One of the worst casino experiences for me in decade. It took a lot of time to send and re-send verification documents. Support can respond to you in language you don’t understand. If you request to send information in english, no response back at all. Support does not reply to you at all or it takes a very long time. Automatical emails comes back to rate the support, but access to rating service is blocked by casino. Keep far away from this casino.

Casino has bonus system. With 5 PlatinCoins you get 10 x 0,10€ free spins, with 75x wager and 100 euros withdrawal limit! Depositing and losing more than 2000 euros in one day gives you 0 PlatinCoins. This is the best that this casino can offer you!

Good selection of games from most of the big providers, including the progressive jackpot games like Mega Moolah and Joker Millions. The only reason I come back to play here actually is since my other favorite casinos don't have the Progressives.

Customer support is extremely difficult to contact, can be waiting up to an hour for a support rep to come back to you on chat - most likely a lot longer during peak times. Most other casinos I play at you essentially get an instant response on chat. The agents are friendly when you do get through to them though, so it's not the quality of the customer support agents, it's PlatinCasino under-resourcing this critically important element of their business.

They indicate Skrill payments take 24-48 hours... they are never within that time frame, always > 48 hours. Then they will make countless excuses to stall payments even when they are only for a couple of hundred euros (for a player who deposits several hundred euros a day every day I play there). I've had a read through the complaints section for this casino on AskGamblers, and almost all of them are for this very thing - stalling payments. Worst of all is when they find any reason for stalling a payment, they cancel it and throw it back onto your casino balance and email you... so after waiting 48 hours plus, you then have to address their concern and then request the withdrawal again which puts you back at the start of the 48 hours plus wait... all other casinos I play at process withdrawals in minutes to Skrill, quibble-free. Seems to me PlatinCasino spends more time looking for any reason not to pay out than they do processing customers' requests... stalling payments for days in the hopes you'll just lose them back while waiting. Despicable.

Joined this casino on a Sunday and made a £100 deposit. I won just over £1000 and cashed out. The cash out said 2-3 working days I was then asked for the usual documents which I sent straight away. The £1000 was in my wallet by Tuesday.

All in all a good turn around considering I had to send documents.

Casino could do with a few more providers such as No Limit City perhaps.
Also a lot of Relax games missing. Other than that I'm happy to play here. Please get No Limit City. I love the slot Punk Rocker. :))

Layout is quite not bad. Easy to navigate, fantastic range of slot providers.
Easy deposit, fast cash out.
Quick friendly online chat when you need! So I can recommend.

It is actually a good thing that the features are posted as soon as I open their website. Just makes it easier to see their gaming providers. I also did not have any problems when it comes to depositing funds to my gaming account since there are a lot of options to choose from.

I just hope that there are more table games to play since it seems like the site is more focused on slot games. Did not see a lot of video poker games as well. It will be a great thing if they will add more games.

There is nothing to like about this casino. I don't even know how they are in business. I was forced to write 150 characters of positive information but there is nothing positive to say about this casino.

Terrible casino, live support almost impossible to reach. Will try everything they can not pay you very unprofessional.
Terrible bonuses with impossible wagers 50x+
And the world's worst support that takes weeks to answer you, if they even answer at all.
Stay away! This casino is completely worthless unless you want to throw your money away.

Good luck with reaching human on live chat. Need to write something good but don't really have anything. Welcome offer is : Register an account with us today and receive 20 freespins on Book of Dead without the need for a deposit.

Then after that, double both of your two first deposits to Platincasino with our offer. Start off with getting 100% extra up to € 200 with the code WELCOME, used with your first deposit. After that, you will get the 2nd code in your notifications, HAPPY2WELCOME, that gives you 100% more, up until € 50 extra!

Signed up and got 20fs, thank you! Tried to deposit via paysafecard and got declined so tried to deposit again and could see that deposit money is missing from paysafecard account. When I got declined for deposit I actually deposited. Money was on my casino account like rest of 30fs bet no bonus money that should double my deposit. Few times tried to reach support on live chat (during working hours) and every time I was 2. in queue, when I would come on 1. position after some time they would disconnected me cos I wasn't active for a while, doesn't matter that they leave me waiting for 20 min or so and that I on site (every time I tried to reach someone).

Don't give them your money!! There are better casinos with real live support and real bonuses!

Awesome site, nice looking colours and slots setup...

Good amount of slots.
Fast withdraw.
Fast verification.
Good amount of bonus and free spins.

Live support is hard to reach.
Drop down menu is a bit messy and hard to over look.

I dislike that Information with cancel withdraws due to validation failure comes om email.

World be nice with a message on the site to.

They have ten percent 10% cashback for VIP with fifteen 15x wager every week. Customer service is generous Sometimes. They have coins to buy free spins. They good game selections.

I had a problem with 1 game. I have reported to the customer service and have told me that she escalated to the gaming company. I get different error messages. I even recorded it in my video to prove that the game was being manipulated. They're saying that they are licensed and that they can’t manipulate the games, which I agree but with the screenshots and video that I have, you will see that there’s a big problem. I hope it’s not really manipulated. Spends thousands of euros to prove this. I keep the video and continue to complain. I asked them to terminate my account and they are happy to terminate and never even said sorry. You cannot get away from this. I hope you are not a scam.

Customer service is horrible. You only get automated emails. Verification is a total drag and an arts an craft project. It says completely different instructions than they give you finally via chat as no one answers emails. You literally have to take out scissors and paper.

You also have to wait quite a while for an available agent on chat. Page has bugs and keeps throwing you out. Old and antique site. Feels like stalling for a very little amount of money. Casino must be close to bankruptcy if tens of euros payments are this big of a problem.

What I in my honest opinion like is not much, their games bit laggy and that from different providers.
But good game selection and accepts many payment methods

Warning guys, this casino is a complete nightmare to get verification through, literally days upon days to get an answer. Then they ask for new documents that other casinos autoapprove in less then a day.

Stay away, all just stalling to make players eventually play away winnings.

Awesome, safe, fair and secure. This is a place to put your money at. I've seen quite a lot. At platin you are safe and treated fairly. i would recommend this casino a 100 % to everyone i know.
Fast verification, fast payouts with high limits.
10 stars+ in my book.
Keep it up!

I like the design of page, there are a lot of game providers. Its easy to navigate and switch between slots. Slots are opening bonuses it really great fun to play. I liked the casino on 1st sight its easy to deposit and play. It could be my number 1 casino but...

...But there is something I can't understand... It got askgamblers reward also. But you cant get connect to live chat, its just keep throwing me out that I'm in position 9 in queue and I'm waiting for hours to get connect but when I come to position 3, 4, 5 or 6 page refreshes by itself and again 9th position, I mean this is crazy we are in 2021 year, is this a joke or what. I'm trying to connect with them for 3 days already. They are also not responding on mails I sent.

I won small amount of money and want to withdraw. But its impossible to verify account. Documents are pending and im not getting response from them. This is not fair by my opinion, if I can deposit in a second they should also provide you at least response whats with verification that I can withdraw. Thats why im done with that casino, as soon as I get my withdrawal. Tomorrow I will contact game authorities if there wont be response from them. I wouldn't recommend to deposit here before you verify account.

i liked my visit. I was able to decide all the issues with the support chat and also played my fav games. They were downloading quite fast, so i didn't have any problems.

I don't see any quality here for Australian players. I cannot get any decent bonuses, there is no real customer service to speak of on a site that looks like it was built in a week. AG coin casinos are normally excellent quality and I play them regularly.

I really like the collection of games!
Could be a great site if it wasnt for the slow verification process.
So for the players that want a quick cashout should pick another place i am afraid.

The verificationprocess are going to take up to one week.
Didnt get Any answer from my emails and the livechat is not the fastest.
Have not played with any bonus so nothing to say about that

Absolutely nothing at all. Just a scam site that does not care about their customers at all. I don't recommend anyone to play at this casino. There are so many other casinos that are miles better than this one.

If you are a highroller whatever you do - DONT play at this casino. They have the absolute worst VIP service I have ever experienced. You are not allowed to send emails or chat with them "too much" because then they are threatening to close your account. Even if you are only replying to their emails. You are not allowed to have opinions of their methods or concerns. The "VIP department" are never available and you can expect to wait at least a day to even get a reply. The wager requirements of free spins and such är 75x(!!) and a max cashout of 100 euro. By far the biggest scam site out there. Avoid at all costs!

I love to play on Platin casino I feel like to have there a very fair chance to get winnings. If you a member of AskGamblers you can claim the AG coin for a 10€ no deposit bonus on Platin casino. All you need to do is verifying your mobile number and register with the link. You also get 20 free spins for Reactoonz without deposit after the registration.

On your first Deposit you get 100% Bonus. You can choose a lot of different methods to make your deposit and to withdraw too. I remember my first big / good win on Platin casino. I activated the newsletter and then i get an email . The first 1000 player who open this new slot get 10 free spins. I was lucky and get this spins but only won 1,40.With this 1,40 I won more then 1500 Euro ! I requested the withdraw to my bank via trustly and the next morning the money was on my bank. If you withdraw with Muchbetter for example you get your withdraw in less then an hour !

Platin casino have a lot of interessting games. I like the design of Platin casino really cool. Platin´s VIP system is realy good, at the moment i have silver status so i get 1 Platin coin every time I wagered 50 € on the Casino. On gold you need only 20€ for 1 Coin and on Platin Status 10€.About the Status Black i dont know anything. With the Platin coins you can buy bonis, free spins, bonus cash, real cash ! The Support is always friendly and help you in every Situation. Platin Casino get the 2. position on the AskGambler Awards for the best Casinos 2019.
This is a Casino site you need to try out have fun and good luck !

Big collection of different games, over all: book of dead! yea! Payout is fast and never had problems, Bonus-Rules good explained and if you read them you wont be disappointed.

Would be great to see some Merkur games available, bit it's hard to find online casino's with merkus games cause of licence stuff. So, high level criticism. :)