Platincasino

nice slot providers and now has a clean layout of the site, compared to back in 2020 when it was all filled with bugs and weird interactions. Rare providers that i havent seen on many other sites with decent games they as well.

First of all, there is no live chat, and the support takes between half a day or one full day to respond, and when they do, you need to wait another 6-24 hours before getting another answer. My withdrawal of 500 EUR keeps getting rejected even after sending in the necessary documents. This is all happening maybe 1 day after the requested withdrawal WITHOUT any message as to why the withdrawal has been canceled.

I would love to stay a customer at this site but as it look right now, there is too much delay on everything related to cashing out and too few answers.

The website host is stable and the collection of providers is great. Can't say much more positive about the new owners/new license. After they not pay for the Malta license anymore the casino went south

Zero focus on player security. Requests to close accounts or have a timeout applied are mostly ignored and answered by multiple mails offering bonuses and free incentives. This is no longer a decent casino and now a full cashgrab. Withdrawals are not as fast as they usually have been. Cannot recommend playing your money here

Absolute garbage site. Have never felt that you can’t win at all on any other online casino site except this one. I highly recommend using any other site than this one. I’ve played my fair share on different sites and no other site has sucked money faster than this one.

Everything is easy to navigate, fancy bonuses and many many interesting slots. The documents were verified very quickly and support was patient to me, I have got some issues with providing documents for verification. If you want to find a place where you feel comfortable, you need to visit this casino!

The only thing I might like is the Apple Pay withdrawal that they offer, otherwise it’s a terrible casino and I don’t recommend it to others, there are better ones.

I don’t know what to write first? About the customer service that it’s impossible to reach?
Or about the free spins rewards that are awful with a wagering of 75x and a maximum cash out of 100€?
Plus their scam of the vip, if you’re gold you suppose to have a 25x wagering requirement but no of course not, it’s still 75x, it was 75x even when I was platinum.
Go play somewhere else.

Tolle Spielauswahl
Übersichtliche Seite
Nie Probleme mit Ein oder Auszahlungen
Super verantwortungsbewusst zwecks Suchtprävention
Werbung bei Youporn

Spiele von Merkur lassen sich nur langsam spielen
Vermisse seit jeher dort die Spiele von RedRake
Man wird bereits nach 10 Minuten automatisch ausgeloggt

Site has some nice looking colors and lots of games. There are multiple buttons with nice colors also. Also I really like the search button. Name of the casino also pleases my ears.

Customer service is absolutely horrific, if u can catch customer service after waiting days or even weeks its a generic copy/paste nonsense. They are abusing AML laws to delay withdrawals and asking information that AML laws does not allow. They are doing this because only small percent of people bother complaining to the authorities.

I have played 50+ casinos and never seen anything like this what comes to customer service and following regulations, its just amazing that they still have a valid mga license. Because of mga license I have no doubt that I will get my money after complaint process that will take months. Still I hope that I would have just lost my money instead of dealing with this < content removed > casino.

Platin Casino ist ein sehr gut aufgestelltes Casino.Man findet sehr viele gute Spiele und immer neue Spiele Viele hochwertige Bonusangebote ich
Sehr freundlicher live Chat

Der Support und der Life Chat ist gut und sehr freundlich aber sehr kange Wartrezeiten
Oft wird man abgemeldet weil es zu lange des gibt nichts negatives.ehrauert

Nothing good to write here, but mandatory to write 150 characters. Maybe one good thing what this casino is doing good is advertise. Unfortunately I saw the ad and registered.

Total horror support and care of players who deposit and play alot. So many things to write which they are doing bad. One of the worst casino experiences for me in decade. It took a lot of time to send and re-send verification documents. Support can respond to you in language you don’t understand. If you request to send information in english, no response back at all. Support does not reply to you at all or it takes a very long time. Automatical emails comes back to rate the support, but access to rating service is blocked by casino. Keep far away from this casino.

Casino has bonus system. With 5 PlatinCoins you get 10 x 0,10€ free spins, with 75x wager and 100 euros withdrawal limit! Depositing and losing more than 2000 euros in one day gives you 0 PlatinCoins. This is the best that this casino can offer you!

Mein Lieblingscasino. Immer schnelle Auszahlung ohne Diskussion.
Schneller und freundlicher support.
Eigentlich alle slots die aktuell und populär sind.
Tolles vip Programm und regelmäßig wechselnden Bonusprogramm

Good selection of games from most of the big providers, including the progressive jackpot games like Mega Moolah and Joker Millions. The only reason I come back to play here actually is since my other favorite casinos don't have the Progressives.

Customer support is extremely difficult to contact, can be waiting up to an hour for a support rep to come back to you on chat - most likely a lot longer during peak times. Most other casinos I play at you essentially get an instant response on chat. The agents are friendly when you do get through to them though, so it's not the quality of the customer support agents, it's PlatinCasino under-resourcing this critically important element of their business.

They indicate Skrill payments take 24-48 hours... they are never within that time frame, always > 48 hours. Then they will make countless excuses to stall payments even when they are only for a couple of hundred euros (for a player who deposits several hundred euros a day every day I play there). I've had a read through the complaints section for this casino on AskGamblers, and almost all of them are for this very thing - stalling payments. Worst of all is when they find any reason for stalling a payment, they cancel it and throw it back onto your casino balance and email you... so after waiting 48 hours plus, you then have to address their concern and then request the withdrawal again which puts you back at the start of the 48 hours plus wait... all other casinos I play at process withdrawals in minutes to Skrill, quibble-free. Seems to me PlatinCasino spends more time looking for any reason not to pay out than they do processing customers' requests... stalling payments for days in the hopes you'll just lose them back while waiting. Despicable.

Einer der wenigen Casinos die noch spiele von gamomat anbieten. Generell ist die Spielauswahl sehr groß, die Spielerseite ist sehr übersichtlich. Support verhält sich ebenfalls sehr freundlich.

Die AGBs haben es in sich, eine Behauptung über Spielfehler reicht aus das Geld einfach einzubehalten bzw nicht auszubezahlen.
Beweise werden davon nicht geliefert. Genau so kann man einfach ausgeschlossen werden ohne Angabe von Gründen, sowas zeugt nicht Grad von Spielerfreundlichkeit.
Desweiteren wird der Spielerstatus nicht eingehalten, so musste ich alt Platinkunde immer noch den Bonus 75 Fach umsetzen wie ein Bronzekunde. Auch von beschleunigten Auszahlungen bzw dem Platinchat fühlte sich nix beschleunigt an.
Außerdem schuldet mir dieses Casino immer noch 65000 Euro.

Joined this casino on a Sunday and made a £100 deposit. I won just over £1000 and cashed out. The cash out said 2-3 working days I was then asked for the usual documents which I sent straight away. The £1000 was in my wallet by Tuesday.

All in all a good turn around considering I had to send documents.

Casino could do with a few more providers such as No Limit City perhaps.
Also a lot of Relax games missing. Other than that I'm happy to play here. Please get No Limit City. I love the slot Punk Rocker. :))

Layout is quite not bad. Easy to navigate, fantastic range of slot providers.
Easy deposit, fast cash out.
Quick friendly online chat when you need! So I can recommend.

It is actually a good thing that the features are posted as soon as I open their website. Just makes it easier to see their gaming providers. I also did not have any problems when it comes to depositing funds to my gaming account since there are a lot of options to choose from.

I just hope that there are more table games to play since it seems like the site is more focused on slot games. Did not see a lot of video poker games as well. It will be a great thing if they will add more games.

There is nothing to like about this casino. I don't even know how they are in business. I was forced to write 150 characters of positive information but there is nothing positive to say about this casino.

Terrible casino, live support almost impossible to reach. Will try everything they can not pay you very unprofessional.
Terrible bonuses with impossible wagers 50x+
And the world's worst support that takes weeks to answer you, if they even answer at all.
Stay away! This casino is completely worthless unless you want to throw your money away.

Dieses Casino ist nur noch peinlich, versprochene Boni werden nach der Registrierung nicht erfüllt. In den live Chat heisst es immer nur ,,haben sie etwas Geduld wir Arbeiten an diesem Problem“
Eine weitere Antwort: Fehlanzeige!

Eins meiner Lieblings casinos
Hatte noch nie Problem mit meiner Auszahlungen oder sonstige sachen. Ist direkt am nächsten Tag gutgeschrieben. Außer das manche Spiele ständig abstürzen! Aber vielleicht hängt das auch an mein iphone !

Die Auswahl an Slots ist beachtlich und auch die Ladezeiten gehen total klar.
Die Seite ist übersichtlich gestaltet und erstrahlt derzeit in einem neuen Look.

Die Wagerings mit 75x für die Boni sind teilweise utopisch. Mit viel Glück erwischt man manchmal einen Boni mit 20x.
Der Support per Mail ist teilweise sehr langsam unterwegs. Da gibt es bereits bessere Standards.

Platincasino hatte am 26.05.2021 eine Aktion zur Verifizierung der Handynummer und dafür sollten die Kunden einen 10 € Bonus erhalten. Im Laufe des Tages hat Platincasino plötzlich die Aktion geleugnet und hunderte von Kunden keinen Bonus gutgeschrieben obwohl diese ihre Mobilfunknummer dort hinterlassen haben. Das war echt keine gute Werbung.

Super casino, tolle Slots, viele viele Bonis.
Gute Auswahl an Stromanbieter, der support ist freundlich und hilfsbereit. Man kann immer gut spielen alles super.

Good luck with reaching human on live chat. Need to write something good but don't really have anything. Welcome offer is : Register an account with us today and receive 20 freespins on Book of Dead without the need for a deposit.

Then after that, double both of your two first deposits to Platincasino with our offer. Start off with getting 100% extra up to € 200 with the code WELCOME, used with your first deposit. After that, you will get the 2nd code in your notifications, HAPPY2WELCOME, that gives you 100% more, up until € 50 extra!

Signed up and got 20fs, thank you! Tried to deposit via paysafecard and got declined so tried to deposit again and could see that deposit money is missing from paysafecard account. When I got declined for deposit I actually deposited. Money was on my casino account like rest of 30fs bet no bonus money that should double my deposit. Few times tried to reach support on live chat (during working hours) and every time I was 2. in queue, when I would come on 1. position after some time they would disconnected me cos I wasn't active for a while, doesn't matter that they leave me waiting for 20 min or so and that I on site (every time I tried to reach someone).

Don't give them your money!! There are better casinos with real live support and real bonuses!

Ordentliche Bonusse
Viele gute Spielauswahlmöglichkeiten
Einfach und gutaussehend aufgebaut. Es ist auch nicht langweilig aufgebaut, sodass man sagen kann es macht überhaupt keinen Spaß in das Casino reinzugehen sondern ist immer neu gespannt was es so Neues zu entdecken gibt.

Viel zu selten No Deposit Boni.
Keine so gute Auszahlung je nach slot und allgemein wenig entgegenkommende Bonisondern wird häufiger auffefordert einzuzahlen und das wenn man wie ich seit wochen schon mies pleite ist.

Awesome site, nice looking colours and slots setup...

Good amount of slots.
Fast withdraw.
Fast verification.
Good amount of bonus and free spins.

Live support is hard to reach.
Drop down menu is a bit messy and hard to over look.

I dislike that Information with cancel withdraws due to validation failure comes om email.

World be nice with a message on the site to.

They have ten percent 10% cashback for VIP with fifteen 15x wager every week. Customer service is generous Sometimes. They have coins to buy free spins. They good game selections.

I had a problem with 1 game. I have reported to the customer service and have told me that she escalated to the gaming company. I get different error messages. I even recorded it in my video to prove that the game was being manipulated. They're saying that they are licensed and that they can’t manipulate the games, which I agree but with the screenshots and video that I have, you will see that there’s a big problem. I hope it’s not really manipulated. Spends thousands of euros to prove this. I keep the video and continue to complain. I asked them to terminate my account and they are happy to terminate and never even said sorry. You cannot get away from this. I hope you are not a scam.

Customer service is horrible. You only get automated emails. Verification is a total drag and an arts an craft project. It says completely different instructions than they give you finally via chat as no one answers emails. You literally have to take out scissors and paper.

You also have to wait quite a while for an available agent on chat. Page has bugs and keeps throwing you out. Old and antique site. Feels like stalling for a very little amount of money. Casino must be close to bankruptcy if tens of euros payments are this big of a problem.