Parklane Casino

Keep away from this casino. Tried to withdraw and was told because my bet exceeded the 30% of my original deposit that my withdrawal would be voided and they would give me my original deposit amount back. Live help is no help what so ever and just end the chat on you when they can’t answer your questions. No phone number to contact them as they can only ring out.

Nothing positive to say about this casino I’m pretty sure it is operated by the Mafia in Cyprus don’t know how they got a license probably given to them by Mickey Mouse.

This is the worst casino I have ever played they stole my winnings of €2250 please avoid this casino at all costs. You will only lose.

When I saw at Askgamblers that Parklane Casino has a nice 10 EUR no-deposit bonus, I got attracted to it. However, after further browsing and checking up, I then realised that this casino has got several complaints from players, which doesn't make things good for me. Then I also realised that Parklane is yet another one of those casinos owned and operated by Game Tech, which I don't like at all. Why? Basically because all of Game Tech Casinos do not have any real-time tracking of the wagering progress, which is of great importance to me. Through several experiences before, I have come not to rely on what the Live Chat host would tell me about how much of the wagering has been done, or how much more needed to be completed. If it isn't shown in real-time, then I won't trust anything else!

That was already 2 things that I didn't like about Parklane Casino, but for that 10 EUR free bonus sake, I decided to give the casino a chance. Who knows, if I could make a win, and managed to make a withdrawal, then I would carry on playing at Parklane, because so far, none of Game Tech's group of casinos has given me any wins at all! That really sucks!

Well, I got myself registered without any hassles, got everything done and completed, and even got that 10 EUR free chip to play on. The bad thing was, the free chip could only be used on a BetSoft game, and where BetSoft games are concerned, that would mean only 1 game for me to play on - Fruit Zen. All other BetSoft games have never been good to me, not even their better games like Greedy Goblins, which played well in the beginning, but ate everything back in the end. Fruit Zen was, and still is, the only BetSoft game that I have ever won on!

I was hoping that Fruit Zen would be good and kind to me on that day, to encourage me to make a deposit, claim a deposit bonus, and carry on playing the game, but that never materialised. The game was cold, played rather badly, and the 10 EUR bonus money was gone within minutes of playing. Disappointed and disheartened, it would have been really silly of me to go ahead with making a deposit at Parklane Casino. Well, honestly speaking, even if I did make that deposit, there weren't many games that I could play on. Most of my other favourites games, besides NetEnt games, were just not there, and I wasn't really into Microgaming games yet at that point in time. And so it was, after playing that free 10 EUR chip, my account at Parklane Casino never saw any more activity from me till today. Would I do it now? Nope, not until real-time wager tracking is installed into their platform, and more games included into their games directory too. At the moment, nothing in Parklane attracts me to go back and play there.

Do not pay attention for responsible gaming terms. I wrote an Email asking to delete my account immediately on 9th of January. No one took care of it. I have send an reminder and still got no feedback 1 week. The guy in the chat answers" why do you want to delete your account ? Only because you lost 50 euro?" This is the worst answer he could give me. It is absolutely illegal to not save the players. After 1 week and 10 further emails my account was deleted.

Worst support in the history of online Casino. Lucky I was not in the mood to bring them to law...you should not pay any dollar into this casino..

Nothing! BEWARE This is a highly criminal casino
Nice design of website
Accept a lot of deposit methods

Worst casino on the net.

A) they offer always bonuses and try to push you to deposits. The bonus blocks any withdrawal as you have to play deposit and bonus many many times

B) I am gambling addicted and asked for closing in chat. They told me I have to write to [email protected] which I did. I never get any response. Instead I got a VIP Host which told me to deposit more and more. I did (stupid), but I am sick.

I again wrote email and stated "please close my account due to gambling addiction" the words "gambling addiction" usually reach to a permanent block right away at EVERY Casino.

Not at parklane. I am still able to play and to deposit, which is highly illegal. They have to refund any deposits after my wish to block me. Of course the even did not react to a mail by my lawyer.

This Casino is dangerous, they follow no fairplay and gambling aware guidelines. HANDS OFF. A Shame for the industry.

Even at the bad casinos they always took gambling addiction issues seriously. Never experienced something fraudulent like this......

Live Casino is smooth.
Well designed website.
Good table games.

One of the worst online casinos I have ever played on in my life.

They gave me a bonus without me even asking for one. I had NO idea that I was given a bonus when I deposited some money as it did not mention that anywhere during my deposit and magically appeared when I won in roulette.

When I played with the money that I deposited and wanted to withdraw MY winnings without having used NOR asked for any bonuses in the first place, they rejected it and said they cannot do so. I contacted customer service via live chat and I have to say that they are the rudest casino staffs I have ever come across.

I explained the situation to them (Live Chat) around 3 times and yet they do nothing about it, reply in such a careless and rude manner even though I made it so clear that I have NOT asked for a bonus NOR played with it NOR realized I even had a bonus until it was time for withdrawing my winnings! (A cruel game they are playing here)

Not recommended. Such a shame it is titled Park lane casino as you would expect a much better experience.

I am now asking them to refund my initial deposit...

As a new member got 10 free euros... wagering was 100x but I was lucky and after complete wager had 197 euros in my balance... asked for withdraw and 24 hours nobody contact me go give documents... after chatting online told me I must deposit firs 50 euros so I could withdraw 100.

I did my deposit...after that my withdraw request was rejected for irregular play, and ofc I lost my 50 on empty spins... no recommendations to anyone to deposit and play in this casino.

Parklane Casino

8 years ago

Hi!
I would like the opportunity to clarify what happened. Please write me at support@parklaneecasino. Send me your username so I can track down your information. Put "Attention KZ" in the subject line. My name is Karl Z Michaels and I deal with our internal review process. All the best!

Nothing really only huge amount of games. Do deposit 25 did get 50 bonus without to ask for it.

No live support, no email respond, withdraw possible only thru bank - very complicated, unfriendly personal etc.

Played game 850 spins got one time 5 free spins and won 5€, on 0.50€ pro spin.

Don't recommend it and did do self exclusion, probable they need a month to do it.

The sign up process is easy and its easy to deposit.

This casino / slots I didn't enjoy- The slots just was not playing ball - I put £200 - £500 down in £1.00 spins and was lucky to get £25 back from bonus/free spins. Maybe it was just bad luck but something feels bit off.. I did manage to get small % of my negative money back and tried to withdrawal - This is where I got angry because if does not allow you to withdrawal back on to credit/debit card - my only option was to do bank transfer and that was not simple process because was it was asking me for all this strange European bank numbers rather then just the standard sort code/account number - so like most gamblers do - I went back on playing and thought I sort it out later but later never happens.

There is no option to upload documents early - sure sign at any casino that there going to drag out the withdrawal process.

There is no option to set deposit limits or options to self exclude or take a break. Customer service are not that friendly and also keep you waiting. I have played on so many slotsites over the years and in all honestly its rare nowadays I come across a casino as bad as Parklane.

In the end i asked if they had any sister sites and they said no - I requested that I be self excluded - The Live chat excluded my account yet the email reads - 2016-08-03 19:01:23, you are blocked from our website for 100 years. If you wish to remove or alter your self-exclusion period, thus being able to login again and enjoy our games, please contact our Support 24/7

*** hardly a self-exclusion if I can speak to live chat and log back in """ --- Seriously how did these guys get approved their licence to operate in the UK. They have no safety guards for problem gamblers.

Slick design. Easy to sign up process. Lots of great games.

Long payout times. Very long. 5 days pending and then for some weird reason bank wire instead of refund to card. This is something I hate with online casinos. If you can take our money without a lot of fuss, then for the love of god, make an effort to pay us promptly. There are no valid reasons to make people wait for over a week.

Also, I found this in the T&C's:

"2.2. Registration is prohibited to residents of the USA, Turkey, Israel and Singapore as well as residents of any other country where prohibited by local laws. It is your responsibility to know whether the registration or use of an Account is allowed within your jurisdiction. We are under no obligation to refund any funds you may have wagered or won through such account."

How the hell are you supposed to know this? Every other casino I have signed up with will clearly tell you if can sign up from your country, and in most cases don't let you sign up. This means Parklane Casino will happily let you sign up, deposit, get you to send them verification documents and then at some point while you happily are waiting for your winnings inform you that you're not allowed to play on their site, and no, you won't get your deposited money back.

Nothing at all. At a push the games are the standard games you come to expect.

Unfair and unclear terms and conditions. I deposit €24 and get a €48 bonus. I play consistently €5 to €10 spins. €994 winnings forfeited due to irregular play. Once I had passed the wagering requirement because my next bet was €10 this was greater than 30% of my deposit amount and therefore considered irregular play.

There is no way of knowing when your wagering requirement is met. Support don't want to know. The whole thing is set up for you to fail.

Custumer service very bad, stupid rulles, they did not paid me cuz I bet more then 30 % of the bonus reiceve, the rule saysThe Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site)

I bet on roullete and blacjack and they dont count for wagering, on slots I always bet less then 30% of the bonus, the chat ask me if I am a dubbassthis is more then can you ever think so.

Nothing so far...

I received following emails:
FROM Parklane Casino Support
SUBJECT: [#FYX-193-93899]: Enjoy Your Free Bonus
Hi Jan,

Don't forget we are updating our domain to https://www.parklaneecasino.com
With all your favorite games and Great bonuses
So, as your personal account manager, I have added a free bonus to your account!
Username: JanDuchau
I'm also offering you a massive 200% bonus on your next deposit.
Use bonus code Joker200 if your deposit is €200 or more.
Ask for your personal account manager on the chat if your deposit amount is smaller.
Any questions just pop into the live chat for assistance 24/7.

Regards,

Jeremy,
Casino Support



Ticket Details
Ticket ID: FYX-193-93899
Department: Parklane Casino Support

Logging in: no bonus
Chat support:
You already played it.
(I received the e-mail 23-02 and was abroad (read afk) from 21-02.
So....how could I have played it.
second answer...time has passed, offer not longer available but the code Joker2000 is.
HAAHHAHA

SO:
You have just received € 5 bonus offered by Customer Service.
Your balance is now updated with your special bonus.
But the code from the ********* mail isn't ...promise mister.
Djeezzz
Avoid at all costs, if they act so lame concerning this.... I pity the fool who actually would ever win something there and tries a pay you.
AGAIN AVOID!!!

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Parklane Casino

9 years ago

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Parklane casino is a new casino to AskGamblers family. I have heard their name before but for some reason I didn't see any promotional ads or something that would catch my attention. When they landed on AskGamblers, I saw they have very nice software combination, including Microgaming, Thunderkick and 1 x 2 Gaming which made them very interesting in my eyes. Their logo very much reminded me of Osiris casino and to be honest, lobby look too.

I searched on the net if they had any no deposit bonus and I found a sign up code. When I registered, I entered it and it worked, after verifying my email I received 10€ no deposit bonus. I couldn't find the wagering requirements anywhere so I contacted live support. Unfortunately, there was only a promotional text from support, offering me 200% bonus as a new player. When I entered my question about wagering, I had to wait about 5 minutes to get a response from support. And it wasn't a surprise to hear that the wagering was 100 x bonus. It is always nice to offer a freebie to new players, but they should really consider lowering the wagering to make this offer more attracting.

I started to play 1429 Uncharted seas. I played with 10 cent bet and played for about 10 minutes, managed to get free spins round which paid less than 10 x bet so I decided to change the game. I saw they had 300 Shields slot, so with 10.30€ I went to play it. I played with minimum bets and again, very soon I got free spins round. Unfortunately I couldn't get up to next stage and won only 2€. I managed to make around 120 spins until my balance was empty.

Overall I think they are decent, the game selection was pleasing, especially the fact they also offer live casino games, but I most likely wouldn't deposit there as for me there was something missing there.

There were a few things I didn't like much while playing there. Support was a little slow and didn't seem very friendly, games ran very slowly and lagged but the most irritating fact was that I got logged out of my session more than 10 times. I played there such a short time but got "expired session" too many times.

Parklane Casino is one of the newest casinos I have opened my account there and the reason I done that seeing many casino software games. Seeing they have Microgaming, Amaya, NextGen Gaming, Thunderkick and few others I thought to see what they offer. Their welcome bonus is worth of trying because 200% match deposit ,is a rare offer you will see from other casinos.

They are newly added casino, established this year 2015 and have Curacao licence, which must admit was not so thrilled about it. So at first I tried to google a bit, to find some free spins or free chip offer. I guess being new casino,couldn't find any comments about this guys, but luckily I found one banner where they were giving 10 euros free chip. The site was German tough, but still wanted to try. Right away contact the support gave them the code and asked will I get the bonus, but the support told me the only way to know is opened account with that code and if the bonus appeared yes if not no. Well thanks a lot, for that much I know by my self what to do.

But still having experience open their Terms and didn't see any restrictions of my country or that only German players are allowed to trigger that bonus. Opened my account, got 5 euros, verified it got another 5 euros, so yes I got the bonus. Seeing they have Dolphin Reef slot, which is one of my favorites slots I decide to try my luck with this game. Having minimum bet of only 0.20 cents, just because its a 20 liner video slot and with 10 euros free chip, I thought it would be nice to try and see if I manage to do something with that free chip.

At the beginning I managed to raise my balance for another 22 euros, just because I triggered the free spin after the third spins, I guess i should play with 0.40 cents at least. So I had good time there, didn't managed to finish wagering of the free bonus, because my opinion, the bonus it self is a bit high to be wagered, ohh.. well at least it was a free chip. I do plan to visit this casino and take advantage of their welcome bonus. So far so good, I guess they are decent casino!