I made a deposit of £40 (€49) I then went on to complete my wagering requirements and won €650
On the apple iPad the site doesn't allow you to withdraw simply. I spoke to an advisor on the live chat and she happily made the withdrawal by taking my swift and Iban bank details.
I then received an email to contact the live chat. The apparent manager DAvID came online to explain to me that the withdrawal needed to be cancelled as I could only withdraw 10x the amount I deposited. Leaving m with £490 to withdraw, he told m to play the rest and enjoy it. The new withdrawal of €490 was made by himself and he told me it would be with me in 2-3 days stressing more on 2 days.
I said if I play the rest and win do I be to withdraw that... I was advised No! I needed to make another deposit before I could withdraw anymore, I deposited a further £30. I won again! I got back in touch with DAVID to try to make a new further withdrawal where I as told I couldn't do that I needed to keep playing. The new rules each time we spoke confused me. I did as he said and continued to play the slots as advised.
I had over €300 in my balance. I never played with more than €5 bets. Suddenly without any actions from me the €5 bet hd jumped up to €100 bets without me realising and the balance was gone!
Again back to live chat to speak to DAVID. he continued to give me plenty of excuses. When I began to ell him I was disgusted in the site he disconnected the live chat. I go back on chat to be told that the manager DAVID had finished work and gone home. And he would email me the next day.
3 days later aftr numerous attempts to contact DAVID by email and live chat my emails have been ignored and I have been advised that DAVID is in. Meeting and will email later. Letter no email. I go on live chat again, to be told DAVID is at home and won't be in till Monday. Now every time I go online I am disconnected automatically and can not communicate with anyone.
I just want to know if I will get any payout from them at all.