Payment is declined due to unjustified violation of the rules

I have over a regular period lost tens of thousands of Euros to this casino. Finally built credit up to 40,000 Euros and definately havent broken any rules, such as the rediculous 30% of bonus rule etc. I tried to withdraw just 2,000 after their so called VIP rep Katie phoned me to say they couldnt do a larger amount as "they had payout issues and could not DO more than 2k". So waited ages for 2k then got message saying there was "irregular betting patterns" and couldnt pay out plus they stole my 40,000 Euros and credit now just 100 Euros!! I havent broken any rule, we all know they have cheated me and expect me just to go away (wont happen). Obviously tried lots of times to speak to them but guess what, thet ignore all contact.

Where do I start???? 1) I have a pay out of €1000,- pending since almost 2 weeks. They keep stalling it. Need new proof of verification etc over and over again and not reasonable 2) send an email to close account in april twice. They didnt respond at all 3) closed all accounts with this affpower group at osiris in juli, see my other complaint. But this account is still open, allthough I have asked 30 times to close it. They have my verification also on osiris, but osiris has my number and parklane not and they use those records cause they called me today on mobile, while my number is not written in this account!! 4) account can only be closed aftee the payout is not pending anymore.. Mine is pending for two weeks almost and lost more than €1000 again cause of that. 5) they don't act like a responsible casino cause of that. Why can't you close your account or set a limit on it when you have a pending withdrawal???? Someone on chat even told me a limit has consequences for my withdrawal??! 6) they owe me first the €1000,- pay out and second all the money I have deposited since I have asked for permanent closure minus the €1000,- 7) they stall and stall and stall. Then they need a drivers licence back part, than a credit card, while i deposited with bank etc etc 8) act like they don't have received my documents, but send it several times. Also to a cashpot mail, cause they mailed me about the payment with that email. This cashpot answers sometimes as parklane and today they say i am with the wrong casino!!! 9) this is in my opion not a good casino to spend your time, cause they stall payments and don't act responsible by shutting your account when you ask on chat. How many times do you have to ask??? Check reviews here cause many people have the same problem. Chat says mail It and when you do, they don't respond or say something else to stall!!! Do not go here, is my advice!!!!!! Parklane, I want the €1000,- and an agreement on the deposited money when i have asked multiple times for permanent closure and you don't do it!!!!!!!!!! Act repsonsible please and give me my money back and close the account now permanently!!!

I recently opened an account with Parklane Casino deposited a total of £1100, placed multiple casino bets over a 24 hour period and then requested to withdraw my balance which was coincidentally also £1100. I received an email a week later stating: "Hello Michael, In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. These Terms and Conditions are available on our site. Your last deposit has been credited to your account balance." I have now been told that my bets should have not have been equal to or greater than 30% of my deposit, as per their T&C's. 5. Betting rules 15.1. You must bet according to the specific rules of the game you are playing. 15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. "Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Consequently, Parklanecasino.com are declining all my withdrawal requests and keep informing me that I need to contact their Finance team, who I have emailed numerous time with no reply, they refused to give me a contact number and just keep fobbing me off with different excuses. As my bets were supposedly against their rules and my deposit was credited back to my account I simply require a refund. However, they are just stalling me and keep telling me to contact my Account Manager or the Finance team.

I registered an account with park Lane casino last week. It was referred to me from acount manager David from Osiris casinos. He was very polite with me and has been very helpful with me even until now with this issue.He said to me it has better wagering requirements. I am a very experienced player on online casinos and because I like using bonuses on my deposits I am very carefull with the terms for wagering the bonus I get. So when I open an account with park Lane I deposit 55 euro and recieve 200% bonus. The totall of 165 which I have to wager ×33 times. I play only slots and make sure not to bet over 30% of my deposit as said on the terms of the casino. I do suprisining well for a first deposit making sure very often from support to know how much I must wager. In the end I have won around 2200 without including the bonus they gave me. Sadly I could withdraw only 10 times my deposit which is 550 dollars!!! I must say that the casino claims trhough David that I could withdraw all the amount if I would have deposited over 200 dollars. I can't withdraw through my deposit method of master card so I make 1 more deposit of 20 through neteller in order to be able to withdraw the 550. I make sure before I deposit the 20 euro to talk to support in order not to receive an other bonus. When this is done and the casino automatically take our the first bonuses of my deposit I received of 110 dollars I proceed with the withdraw request of 550. Now here is the mistake the casino makes. I have talked with David the same day who is the account manager on the 23 of June late in the afternoon and he he confirms with me that I can withdraw only 550 euro. I ask him what would I so with the rest he tells me play it for fun. He tells me there are no restrictions on this and anyway there should not be as it's like fun money. The support on this casino also could not tell me for clear how much I can withdraw adam who was very friendly told me I could withdraw all the money minus bonus as long as I met the wagering requirements. I told him that David account manager told me I could withdraw only 550 and it would be up to the casino finance management if I could withdraw more but they would accept only the 550 as they are very strict with the terms. So on the 23rd late evening right after I make the deposit of 20 euro I proceed with the request withdraw of 550. After I do this I am left witharound 1700 euro including the 20 I deposited. From the moment I have requested the withdrawal and from the moment I am told that the rest of the money I CAN'T WITHDRAW I play the money for fun on slots and live roullete and black jack. The betting is high because very simply 8 have already requested the withdraw of the 550 euro I won so clearly I am violating no terms. I receive an email from the casino on the 27 of June saying that my withdraw request is declined due to violation of the terms and conditions!!!!!!!! They just put in the 75 euro of my 2 deposits and I have already requester a withdraw of my deposit funds. They are still claiming that I am wrong. I am not wrong I completed the wagering made bets on dlots only from 5 dolls and lower it's illegal to take away my winnings as I requested FIRST the withdraw and and ONLY after that I continued playing so where the he'll is the violation. I am absolutely furious I have several accounts on online casinos and never ever had problems withdrawin money because I always respect the terms. Do you know that I cashed out the computer points of 10 euro won 320 only to be told that I an withdraw only 10 times the cash points that means 100 euro. I don't see anything on that on terms!!!!!! Their excuse on that is only if the money of comps points and deposit is over 200 euro can you withdraw ALL WINNINGS!+!+!!!!!!!!!!. This all is illegal and I demand justice!!!!!! I deserve my winnings which have been stolen. Kinly fix this issue and I request ask gamblers help out on this matter. By the way unfortunately I see that the casino is blacklisted so this is probably why they are not paying out my winnings although the reason is the software gaming. Kind regards. Stavros Patrianakos

I signed up to this site after clicking on a link from a 'top casino' ratings site. I shouldn't have really because I have a gambling problem. Anyway, I deposited £1000 and played for a short while and got up to about £1500 (it's in euros so can't say exactly). I came to my senses and realised I needed to stop before I lost all my money. Firstly, the withdrawal process is not easy - it simply cannot be done from a mobile device even though you can deposit using a mobile. I went onto live chat and asked them a) can you self exclude me because I have a gambling problem and b) can you process my withdrawal manually as I can't seem to do it on your site from my mobile. I was told that they could not process my withdrawal and that I would have to use a pc (even though I told them I didn't have access to one) and that they couldn't close my account until until the withdrawal was requested. I eventually managed to borrow a friends computer and make the withdrawal. That was 3 days ago and despite several emails and logging onto chat every day, my account is still open and my withdrawal still pending. I have told them at every opportunity that I have a gambling problem. Last night I was told my 'account manager' would be in touch this morning. It's not yet happened so I've been on chat again and now I'm told my 'account manager' won't be in until Sunday. So even if that's true (which I'm beginning to doubt) it will be 5-6 days since requesting the self exclusion before anything may be done. My main concern though is my money. It wasn't until after all this palaver that I did some more research and have found very negative comments about how this company operates and their refusal to pay people their money. Id like to make it clear that I did not use a bonus of any kind - I was automatically given the 200% sign up bonus but went straight to chat before using a single penny and asked them to remove it which they did. I therefore played only with my own money and did not exceed the 30% of deposit single bet rule. I deposited £1000 in one go and played a few £30 spins - so I was playing 3%. I'm just really worried now, please help!!

I made a €32 deposit and received bonuses of €52.80 so I started of with €84.80, I make the huge wagering req and am able to hit the withdrawal button for €1048.97. I only played slots at the bet size of €2-3. Knowing the term about not placing a bet over 30% (€15.84), I held it to maximum €3. Now my withdrawal is declined because they dont see my starting bonus as €52.80 but rather €48 + €4.8, so they now claim that I broke the terms by betting higher than the dinky bonus involved (4.8 x 0.30 = 1.44).

I made a deposit of £40 (€49) I then went on to complete my wagering requirements and won €650 On the apple iPad the site doesn't allow you to withdraw simply. I spoke to an advisor on the live chat and she happily made the withdrawal by taking my swift and Iban bank details. I then received an email to contact the live chat. The apparent manager DAvID came online to explain to me that the withdrawal needed to be cancelled as I could only withdraw 10x the amount I deposited. Leaving m with £490 to withdraw, he told m to play the rest and enjoy it. The new withdrawal of €490 was made by himself and he told me it would be with me in 2-3 days stressing more on 2 days. I said if I play the rest and win do I be to withdraw that... I was advised No! I needed to make another deposit before I could withdraw anymore, I deposited a further £30. I won again! I got back in touch with DAVID to try to make a new further withdrawal where I as told I couldn't do that I needed to keep playing. The new rules each time we spoke confused me. I did as he said and continued to play the slots as advised. I had over €300 in my balance. I never played with more than €5 bets. Suddenly without any actions from me the €5 bet hd jumped up to €100 bets without me realising and the balance was gone! Again back to live chat to speak to DAVID. he continued to give me plenty of excuses. When I began to ell him I was disgusted in the site he disconnected the live chat. I go back on chat to be told that the manager DAVID had finished work and gone home. And he would email me the next day. 3 days later aftr numerous attempts to contact DAVID by email and live chat my emails have been ignored and I have been advised that DAVID is in. Meeting and will email later. Letter no email. I go on live chat again, to be told DAVID is at home and won't be in till Monday. Now every time I go online I am disconnected automatically and can not communicate with anyone. I just want to know if I will get any payout from them at all.

For the first time - im sorry about my bad english Yesterday i played at parklanecasino. after deposit 100€ and play - and deposit 250€ again i made a win and choose to made a withdraw / payout. today i get an email from parklane that my payout is declined because i have more than 30% bet from my deposit. Exactly they say that there was a rest of the 100€ and so its ilegal to play with a bet of 50€ - so they cancelled the hole win of 4.100€? Is it legal to say there is a rest of the 100 - so you cant bet 30€ or more euro - when the last payin was 250€? The T&C below: 15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. "Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Using Martingale, double-up and similar systems and strategies. In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes: Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account. Even money bets on Roulette and other relevant games “Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

I feel generally attacked by this website. It started on 27 October, 2015 when I deposited 100 euro. Despite continual offers from support I insisted on playing without a bonus because I didn't want to read through pages of terms and conditions. I turned the 100 euros of my money into 500 euros. I then requested a withdrawal. The next day I was informed that they had confiscated my winnings as they have a term on their site that says you can't bet more than 30% of what you deposited on a single hand. I complained on numerous sites but they told me they can get away with putting such things in their terms and conditions even though it violates generally held principles that you can bet as you please if you are only using your own money. Anyway I accepted what everyone said on the matter and attempted to get my 100 euro deposit out of this horrible place. Now my withdrawal has hit my e-wallet but it is only 70 euro. They have again stolen from me in the manner of 30 euros. I looked in their terms and can only see this "While we usually do not add any additional fees, any expenses charged by the financial institutions will be deducted from your withdrawal amount" Surely skrill wouldn't charge them 30 euros on a 100 euro deposit. I would like my 30 euro back. This casino is incredibly predatory in their actions and continually trying to find any way possible to fool their customers out of their money.

Parklane confiscated my winnings referring to their general T&C's saying that maximum allowed bet size on a single bet is 30% of the deposited amount. However, the T&C's for the specific bonus I used states that the maximum bet on a single bet is 30% of the bonus amount. In addition, the general T&C's of the casino states under section 14.2 that "Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Internet Site from time to time (“Bonus Terms & Conditions”), or provided to you by email. By entering or participating in the relevant competitions, promotions or similar and related activities, you agree to be bound by those Terms of Participation in addition to the General T&Cs. In the event of any conflict or inconsistency, the Terms of Participation will prevail. We specifically retain the right, at any time and without notice, to remove, alter or add competitions, promotions or similar and related activities on the Internet Site without responsibility towards the Player." Hence, it is clear that it is the T&C's for the specific bonus that applies. I turned over more than 9,000 euro and made a total of 6 bets for 20 euro which was 40 % of the deposited amount BUT only 20% of the bonus amount. This means that the confiscation of my winnings has no ground. In addition Parklane does not in any way even try to explain their decision or why they breach their own terms. I have reported them to their licensing authority and since the case is solid I expect that their license will be revoked but I want to warn other of their rogue behaviour.