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Parklane Casino - Payment declined due to bogus terms violation

RESOLVED
Complaint Info
Disputed casino Parklane Casino
Reason Bonus terms violation
Amount € 640
Posted on May 5, 2016

I made a €32 deposit and received bonuses of €52.80 so I started of with €84.80, I make the huge wagering req and am able to hit the withdrawal button for €1048.97. I only played slots at the bet size of €2-3. Knowing the term about not placing a bet over 30% (€15.84), I held it to maximum €3. Now my withdrawal is declined because they dont see my starting bonus as €52.80 but rather €48 + €4.8, so they now claim that I broke the terms by betting higher than the dinky bonus involved (4.8 x 0.30 = 1.44).

AskGamblers
Posted on May 9, 2016

This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance with the hope that both parties involved into the dispute will manage to reach to a satisfactory resolution.

AskGamblers
Posted on July 18, 2016

This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance with the hope that both parties involved into the dispute will manage to reach to a satisfactory resolution.

Posted on July 18, 2016

Just wanted to state that I got paid, €640 of the initial €1049 today. Wont be getting the rest. Just wanted to tell it to be fair to the casino.

Posted on July 21, 2016

As stated above we have came to a resolution with DanielS81.

AskGamblers
Posted on July 23, 2016

Based on submitter's last post, AskGamblers Complaints Team consider this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

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