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Terminated

Parklane Casino is a brand operated under the AffPower Affiliate program which has been involved into a series of scandals referring to allegations towards the legitimacy of some of their operations including but not limited to offering pirated NetEnt games and practicing negative SEO. As a result, AskGamblers initiated their own investigation in an attempt to dig deeper into the reported issues and distinguish proven facts from speculations. During the course of our investigation, to which we would like to point out AffPower fully cooperated, it became known that a/ Affpower denied any fault on any of the reported issues and b/ they put the blame on the pirated NetEnt games issue on a re-seller company which had a valid contract with their parent company Game Tech Group N.V. to supply casino games from many different providers /NetEnt among these providers /for their brands, including the AffPower brands. AskGamblers have been provided with valid proofs /signed and sealed copy of the contract and invoices/ which confirm the fact such contract exists as well as the fact there were real payments sent to the re-seller in exchange of their services. We tried to contact the re-seller ourselves in attempt to chase the matter further and requested their stance on the alleged accusations officially, but with no success as the company email was reported by google as non-existent and no one answered our phone calls. After a month of trying we finally gave up on contacting that re-seller company. As a result of the aforementioned investigation and taking into account all the facts that became known, AskGamblers a/ consider the lack of even minimum due diligence of the companies with whom AffPower and their parent company Game Tech N.V. intend to cooperate and work together as a valid evidence of the level of their professionalism which puts the fairness and the integrity of their operations into doubts and b/ terminate all forms of cooperation with AffPower and an of their casino brands with an immediate effect.

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Parklane Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 16 reviews
2.1/10
16 reviews
Complaint Response 11 complaints
3 days avg. 11 complaints
What we like
  • Features an abundant range of slots and games from multiple providers
  • Contains a highly diverse live casino
  • Totally instant-play
  • 24/7 support available through live chat, international phone, or email
  • Secured with SSL encryption
  • Proven fair by GLI
What we don’t like
  • Unavailable to residents of Israel, Singapore, Turkey, and some other territories
  • International phone calls may incur fees
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Parklane Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.parklanecasino.com
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian, Russian, Spanish
Casino Type
Instant Play

Parklane Casino is a luxurious online casino managed by the Game Tech Group. The site features numerous slots and other casino games from Thunderkick, NextGen Gaming, Microgaming, Betsoft, Gamescale, NetEnt, NovomaticAmaya, Elk Studios, and 1x2Gaming, including a live dealer room. It is completely instant-play and offers games in 6 different languages. Parklane Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Parklane Casino does not accept players who reside in Israel, Singapore, Turkey, or the United States.

Security and Fairness

The entire Parklane Casino website is protected with SSL encryption provided by COMODO. Players can verify this by looking for the https in the URL bar. This technology turns private information into unreadable strings of text that cannot be decoded by anyone, ensuring the integrity of player information.

All of the games provided by Parklane Casino are routinely audited by GLI, one of the most acclaimed independent auditing agencies in the world. These tests show that all of the games are powered by a genuine random number generator and offer all players a fair chance to win.

Complaints

Read the complaints other players have left for Parklane Casino. Learn more about complaints.

Show all complaints
Payment is declined due to unjustified violation of the rules
Sorry about my english. I made a € 25 deposit orders and receive 200% bonus on the day 13/2. I always bet on the lowest level or a little higher, never exceed 2euro. I still keep betting history (I can not send txt file for you? only images) Then I play and win up to 500euro (balance 450 + bonus 50). I've completed the wagering requirement, and make a withdrawal order. And bonus deleted ?? No problem, I withdraw 450 euros, and wait a long time without any reaction of Parkland. After much waiting, I cancel the order withdrawals 450Euro, and create another 400 Euro withdrawal order. After asking the support again, I send all the information (ID, Bill, Neteller ..) they require to [email protected] I received an email message: "As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met. The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.) We have therefore cancelled your withdrawal request and removed the winnings. " I urge them to return to me immediately 375euro. and done quickly about my neteller account. I thought that would never be able to do anything, until I see Askgamblers, thank you very much!
staus Resolved
€400
Refusing to pay & deliberately stalling account closure
Where do I start???? 1) I have a pay out of €1000,- pending since almost 2 weeks. They keep stalling it. Need new proof of verification etc over and over again and not reasonable 2) send an email to close account in april twice. They didnt respond at all 3) closed all accounts with this affpower group at osiris in juli, see my other complaint. But this account is still open, allthough I have asked 30 times to close it. They have my verification also on osiris, but osiris has my number and parklane not and they use those records cause they called me today on mobile, while my number is not written in this account!! 4) account can only be closed aftee the payout is not pending anymore.. Mine is pending for two weeks almost and lost more than €1000 again cause of that. 5) they don't act like a responsible casino cause of that. Why can't you close your account or set a limit on it when you have a pending withdrawal???? Someone on chat even told me a limit has consequences for my withdrawal??! 6) they owe me first the €1000,- pay out and second all the money I have deposited since I have asked for permanent closure minus the €1000,- 7) they stall and stall and stall. Then they need a drivers licence back part, than a credit card, while i deposited with bank etc etc 8) act like they don't have received my documents, but send it several times. Also to a cashpot mail, cause they mailed me about the payment with that email. This cashpot answers sometimes as parklane and today they say i am with the wrong casino!!! 9) this is in my opion not a good casino to spend your time, cause they stall payments and don't act responsible by shutting your account when you ask on chat. How many times do you have to ask??? Check reviews here cause many people have the same problem. Chat says mail It and when you do, they don't respond or say something else to stall!!! Do not go here, is my advice!!!!!! Parklane, I want the €1000,- and an agreement on the deposited money when i have asked multiple times for permanent closure and you don't do it!!!!!!!!!! Act repsonsible please and give me my money back and close the account now permanently!!!
staus Resolved
€1000
Unfairly holding money
I recently opened an account with Parklane Casino deposited a total of £1100, placed multiple casino bets over a 24 hour period and then requested to withdraw my balance which was coincidentally also £1100. I received an email a week later stating: "Hello Michael, In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. These Terms and Conditions are available on our site. Your last deposit has been credited to your account balance." I have now been told that my bets should have not have been equal to or greater than 30% of my deposit, as per their T&C's. 5. Betting rules 15.1. You must bet according to the specific rules of the game you are playing. 15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. "Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Consequently, Parklanecasino.com are declining all my withdrawal requests and keep informing me that I need to contact their Finance team, who I have emailed numerous time with no reply, they refused to give me a contact number and just keep fobbing me off with different excuses. As my bets were supposedly against their rules and my deposit was credited back to my account I simply require a refund. However, they are just stalling me and keep telling me to contact my Account Manager or the Finance team.
staus Resolved
£1100
Trying to steal legitimate winnings and withdrawal due to bogus 'terms violation'
I registered an account with park Lane casino last week. It was referred to me from acount manager David from Osiris casinos. He was very polite with me and has been very helpful with me even until now with this issue.He said to me it has better wagering requirements. I am a very experienced player on online casinos and because I like using bonuses on my deposits I am very carefull with the terms for wagering the bonus I get. So when I open an account with park Lane I deposit 55 euro and recieve 200% bonus. The totall of 165 which I have to wager ×33 times. I play only slots and make sure not to bet over 30% of my deposit as said on the terms of the casino. I do suprisining well for a first deposit making sure very often from support to know how much I must wager. In the end I have won around 2200 without including the bonus they gave me. Sadly I could withdraw only 10 times my deposit which is 550 dollars!!! I must say that the casino claims trhough David that I could withdraw all the amount if I would have deposited over 200 dollars. I can't withdraw through my deposit method of master card so I make 1 more deposit of 20 through neteller in order to be able to withdraw the 550. I make sure before I deposit the 20 euro to talk to support in order not to receive an other bonus. When this is done and the casino automatically take our the first bonuses of my deposit I received of 110 dollars I proceed with the withdraw request of 550. Now here is the mistake the casino makes. I have talked with David the same day who is the account manager on the 23 of June late in the afternoon and he he confirms with me that I can withdraw only 550 euro. I ask him what would I so with the rest he tells me play it for fun. He tells me there are no restrictions on this and anyway there should not be as it's like fun money. The support on this casino also could not tell me for clear how much I can withdraw adam who was very friendly told me I could withdraw all the money minus bonus as long as I met the wagering requirements. I told him that David account manager told me I could withdraw only 550 and it would be up to the casino finance management if I could withdraw more but they would accept only the 550 as they are very strict with the terms. So on the 23rd late evening right after I make the deposit of 20 euro I proceed with the request withdraw of 550. After I do this I am left witharound 1700 euro including the 20 I deposited. From the moment I have requested the withdrawal and from the moment I am told that the rest of the money I CAN'T WITHDRAW I play the money for fun on slots and live roullete and black jack. The betting is high because very simply 8 have already requested the withdraw of the 550 euro I won so clearly I am violating no terms. I receive an email from the casino on the 27 of June saying that my withdraw request is declined due to violation of the terms and conditions!!!!!!!! They just put in the 75 euro of my 2 deposits and I have already requester a withdraw of my deposit funds. They are still claiming that I am wrong. I am not wrong I completed the wagering made bets on dlots only from 5 dolls and lower it's illegal to take away my winnings as I requested FIRST the withdraw and and ONLY after that I continued playing so where the he'll is the violation. I am absolutely furious I have several accounts on online casinos and never ever had problems withdrawin money because I always respect the terms. Do you know that I cashed out the computer points of 10 euro won 320 only to be told that I an withdraw only 10 times the cash points that means 100 euro. I don't see anything on that on terms!!!!!! Their excuse on that is only if the money of comps points and deposit is over 200 euro can you withdraw ALL WINNINGS!+!+!!!!!!!!!!. This all is illegal and I demand justice!!!!!! I deserve my winnings which have been stolen. Kinly fix this issue and I request ask gamblers help out on this matter. By the way unfortunately I see that the casino is blacklisted so this is probably why they are not paying out my winnings although the reason is the software gaming. Kind regards. Stavros Patrianakos
staus Resolved
€475
Taking too long to self exclude and process payment
I signed up to this site after clicking on a link from a 'top casino' ratings site. I shouldn't have really because I have a gambling problem. Anyway, I deposited £1000 and played for a short while and got up to about £1500 (it's in euros so can't say exactly). I came to my senses and realised I needed to stop before I lost all my money. Firstly, the withdrawal process is not easy - it simply cannot be done from a mobile device even though you can deposit using a mobile. I went onto live chat and asked them a) can you self exclude me because I have a gambling problem and b) can you process my withdrawal manually as I can't seem to do it on your site from my mobile. I was told that they could not process my withdrawal and that I would have to use a pc (even though I told them I didn't have access to one) and that they couldn't close my account until until the withdrawal was requested. I eventually managed to borrow a friends computer and make the withdrawal. That was 3 days ago and despite several emails and logging onto chat every day, my account is still open and my withdrawal still pending. I have told them at every opportunity that I have a gambling problem. Last night I was told my 'account manager' would be in touch this morning. It's not yet happened so I've been on chat again and now I'm told my 'account manager' won't be in until Sunday. So even if that's true (which I'm beginning to doubt) it will be 5-6 days since requesting the self exclusion before anything may be done. My main concern though is my money. It wasn't until after all this palaver that I did some more research and have found very negative comments about how this company operates and their refusal to pay people their money. Id like to make it clear that I did not use a bonus of any kind - I was automatically given the 200% sign up bonus but went straight to chat before using a single penny and asked them to remove it which they did. I therefore played only with my own money and did not exceed the 30% of deposit single bet rule. I deposited £1000 in one go and played a few £30 spins - so I was playing 3%. I'm just really worried now, please help!!
staus Resolved
£1500
Don't want to pay out
I made a deposit of £40 (€49) I then went on to complete my wagering requirements and won €650 On the apple iPad the site doesn't allow you to withdraw simply. I spoke to an advisor on the live chat and she happily made the withdrawal by taking my swift and Iban bank details. I then received an email to contact the live chat. The apparent manager DAvID came online to explain to me that the withdrawal needed to be cancelled as I could only withdraw 10x the amount I deposited. Leaving m with £490 to withdraw, he told m to play the rest and enjoy it. The new withdrawal of €490 was made by himself and he told me it would be with me in 2-3 days stressing more on 2 days. I said if I play the rest and win do I be to withdraw that... I was advised No! I needed to make another deposit before I could withdraw anymore, I deposited a further £30. I won again! I got back in touch with DAVID to try to make a new further withdrawal where I as told I couldn't do that I needed to keep playing. The new rules each time we spoke confused me. I did as he said and continued to play the slots as advised. I had over €300 in my balance. I never played with more than €5 bets. Suddenly without any actions from me the €5 bet hd jumped up to €100 bets without me realising and the balance was gone! Again back to live chat to speak to DAVID. he continued to give me plenty of excuses. When I began to ell him I was disgusted in the site he disconnected the live chat. I go back on chat to be told that the manager DAVID had finished work and gone home. And he would email me the next day. 3 days later aftr numerous attempts to contact DAVID by email and live chat my emails have been ignored and I have been advised that DAVID is in. Meeting and will email later. Letter no email. I go on live chat again, to be told DAVID is at home and won't be in till Monday. Now every time I go online I am disconnected automatically and can not communicate with anyone. I just want to know if I will get any payout from them at all.
staus Resolved
€490

Complaint Statistics

Resolved 9
Avg. Amount $ 4,895
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Player rating
2.1/10 16 reviews

Top reviews from our players

Nothing at all. At a push the games are the standard games you come to expect.

Unfair and unclear terms and conditions. I deposit €24 and get a €48 bonus. I play consistently €5 to €10 spins. €994 winnings forfeited due to irregular play. Once I had passed the wagering requirement because my next bet was €10 this was greater than 30% of my deposit amount and therefore considered irregular play.

There is no way of knowing when your wagering requirement is met. Support don't want to know. The whole thing is set up for you to fail.

Custumer service very bad, stupid rulles, they did not paid me cuz I bet more then 30 % of the bonus reiceve, the rule saysThe Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site)

I bet on roullete and blacjack and they dont count for wagering, on slots I always bet less then 30% of the bonus, the chat ask me if I am a dubbassthis is more then can you ever think so.

Inactive user
1/10

Nothing so far...

I received following emails:
FROM Parklane Casino Support
SUBJECT: [#FYX-193-93899]: Enjoy Your Free Bonus
Hi Jan,

Don't forget we are updating our domain to https://www.parklaneecasino.com
With all your favorite games and Great bonuses
So, as your personal account manager, I have added a free bonus to your account!
Username: JanDuchau
I'm also offering you a massive 200% bonus on your next deposit.
Use bonus code Joker200 if your deposit is €200 or more.
Ask for your personal account manager on the chat if your deposit amount is smaller.
Any questions just pop into the live chat for assistance 24/7.

Regards,

Jeremy,
Casino Support



Ticket Details
Ticket ID: FYX-193-93899
Department: Parklane Casino Support

Logging in: no bonus
Chat support:
You already played it.
(I received the e-mail 23-02 and was abroad (read afk) from 21-02.
So....how could I have played it.
second answer...time has passed, offer not longer available but the code Joker2000 is.
HAAHHAHA

SO:
You have just received € 5 bonus offered by Customer Service.
Your balance is now updated with your special bonus.
But the code from the ********* mail isn't ...promise mister.
Djeezzz
Avoid at all costs, if they act so lame concerning this.... I pity the fool who actually would ever win something there and tries a pay you.
AGAIN AVOID!!!

Inactive user
1/10

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user avatar

Parklane casino is a new casino to AskGamblers family. I have heard their name before but for some reason I didn't see any promotional ads or something that would catch my attention. When they landed on AskGamblers, I saw they have very nice software combination, including Microgaming, Thunderkick and 1 x 2 Gaming which made them very interesting in my eyes. Their logo very much reminded me of Osiris casino and to be honest, lobby look too.

I searched on the net if they had any no deposit bonus and I found a sign up code. When I registered, I entered it and it worked, after verifying my email I received 10€ no deposit bonus. I couldn't find the wagering requirements anywhere so I contacted live support. Unfortunately, there was only a promotional text from support, offering me 200% bonus as a new player. When I entered my question about wagering, I had to wait about 5 minutes to get a response from support. And it wasn't a surprise to hear that the wagering was 100 x bonus. It is always nice to offer a freebie to new players, but they should really consider lowering the wagering to make this offer more attracting.

I started to play 1429 Uncharted seas. I played with 10 cent bet and played for about 10 minutes, managed to get free spins round which paid less than 10 x bet so I decided to change the game. I saw they had 300 Shields slot, so with 10.30€ I went to play it. I played with minimum bets and again, very soon I got free spins round. Unfortunately I couldn't get up to next stage and won only 2€. I managed to make around 120 spins until my balance was empty.

Overall I think they are decent, the game selection was pleasing, especially the fact they also offer live casino games, but I most likely wouldn't deposit there as for me there was something missing there.

There were a few things I didn't like much while playing there. Support was a little slow and didn't seem very friendly, games ran very slowly and lagged but the most irritating fact was that I got logged out of my session more than 10 times. I played there such a short time but got "expired session" too many times.

Parklane Casino is one of the newest casinos I have opened my account there and the reason I done that seeing many casino software games. Seeing they have Microgaming, Amaya, NextGen Gaming, Thunderkick and few others I thought to see what they offer. Their welcome bonus is worth of trying because 200% match deposit ,is a rare offer you will see from other casinos.

They are newly added casino, established this year 2015 and have Curacao licence, which must admit was not so thrilled about it. So at first I tried to google a bit, to find some free spins or free chip offer. I guess being new casino,couldn't find any comments about this guys, but luckily I found one banner where they were giving 10 euros free chip. The site was German tough, but still wanted to try. Right away contact the support gave them the code and asked will I get the bonus, but the support told me the only way to know is opened account with that code and if the bonus appeared yes if not no. Well thanks a lot, for that much I know by my self what to do.

But still having experience open their Terms and didn't see any restrictions of my country or that only German players are allowed to trigger that bonus. Opened my account, got 5 euros, verified it got another 5 euros, so yes I got the bonus. Seeing they have Dolphin Reef slot, which is one of my favorites slots I decide to try my luck with this game. Having minimum bet of only 0.20 cents, just because its a 20 liner video slot and with 10 euros free chip, I thought it would be nice to try and see if I manage to do something with that free chip.

At the beginning I managed to raise my balance for another 22 euros, just because I triggered the free spin after the third spins, I guess i should play with 0.40 cents at least. So I had good time there, didn't managed to finish wagering of the free bonus, because my opinion, the bonus it self is a bit high to be wagered, ohh.. well at least it was a free chip. I do plan to visit this casino and take advantage of their welcome bonus. So far so good, I guess they are decent casino!

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