AskGamblers Quick Overview
Editor’s View
Mr.Play Casino comes with a recognisable logo – black handlebar moustache. We love the design of this online gambling site and the effort they’ve invested into branding. As a player, navigating Mr.Play Casino is a joy.
- Different responsible gambling tools available
- Excellent choice of live casino games
- UK gambling licence
- Lack of table games
- Limited support working hours (08:00 to 00:00 CET)
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Mr.Play Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr.Play Casino
Mr.Play Casino is an online casino run by AG Communications, with the Gambling Commission license behind its back, while the has also been licensed by the Malta Gaming Authority since 2017.
You can access the casino from virtually any browser or your mobile phone. Before you open your account, make sure to select your language from the side menu.
At AskGamblers, we write expert casino reviews for each online casino to provide valuable information and help you decide when you’re choosing a casino. Over the years, Mr.Play Casino has built a good reputation, but before you become a member, read our review and learn more about what they provide for their players.
- E-Wallets 0-24 hours
- Bank Transfers 5-7 days
- Card Payments 1-6 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins None
Payment Information and Options at Mr.Play Casino
Mr.Play Casino offers several payment options. Some of the deposit methods include Visa, MasterCard, Neteller, Skrill, Payz, or AstroPay. Deposits are instant, but withdrawals take a bit longer.
For Visa and MasterCard, players must wait up to six business days, while Payz withdrawals take up to four business days. AstroPay withdrawals can be completed in three business days, while Neteller and Skrill are the fastest ones and take up to 48 hours.
Keep in mind that payment methods depend on the jurisdiction, and not all of them may be available to you. You can check the available payment methods as you register. Some other payment options that you can find include Paypal, MuchBetter, and Trustly, and they have similar withdrawal times as the ones we mention here.
The minimum amount for all cashout methods other than a wire transfer is €10, while Mr.Play Casino's maximum withdraw limit is capped at €7,000. For withdrawals that exceed €2,300, the operator will conduct additional verification procedures.
Games at Mr.Play Casino
You can find plenty of casino games at Mr.Play Casino. The operator offers hundreds of online slots, fewer than some of its competitors, whose slot numbers exceed thousands.
You can find all the must-have titles, from classic to jackpot slots, from the world’s renowned software providers, such as NetEnt, Evolution Gaming, and others.
The lack of table games is concerning, but you can enter the live casino lobby, where you will find different types of blackjack, baccarat and roulette. There are also three live poker games, but players might be slightly disappointed.
Still, Mr. Play Casino's live casino lobby is quite attractive. Players who love the imitation of brick-and-mortar casinos can enjoy it.
Mr.Play Casino’s Commitment to Responsible Gambling
Players should see online gambling as entertainment and not as a way to generate income. A specific number of players can develop negative habits that affect their lifestyle. Mr. Play Casino does its share to help players who struggle with online gambling.
Players can set daily, weekly and monthly deposit limits. Also, you can limit how much you wager or lose. It is possible to set it up quickly within your account.
If you wish to take a break from gambling, you can activate a cool-off period, which can last 24 hours, seven days, a month or six weeks. Self-exclusion is also an option, ranging from one month to permanent.
Players can set a limit on the duration of their game play for each session or activate reality checks that will remind them of the time spent at the casino. Mr.Play Casino allows players to use responsible gambling tools easily and is, as such, a great example to other operators.
Customer Support at Mr.Play Casino
The operator has assembled customer support to help their customers have a smooth sailing once they become members. The casino’s support team is available seven days a week from 08:00 CET to 00:00 CET. The live chat is unavailable to non-members.
When you scroll down the page, you’ll find a contact us button, where you can click and send them an inquiry. You need to enter your name, surname, and email address, choose a topic, and enter your message. The casino also has a document uploader, which can make it easier to send screenshots or documents.
Mr.Play Casino has created a detailed FAQ section, which we recommend you check out before contacting the support.
Complaints
Read the complaints other players have left for Mr.Play Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Jade44444, Please let us know if you have received your withdrawal. Kindly send us your username if you wish us to check the status for you. Best regards, mr.play team
I dont know why here write that accept players from my country .It not first time ,i fill everything and boom https://prntscr.com/meu8my
I used the rating system on askgamblers and chose a new casino in which to play, and congratulations I was very pleased with my choice. Mr. Play is a very nice casino. good design, nice bonuses, fast and smooth. Good choice
For real live chat not available 24/7, also have hard to find demo play option
being able to withdraw winnings. I've looked on the net for a while for online slots and I've only been dupped into games that only want money and I cant draw on actual winnings.
These games are real and can be loads of fun if you don't get too over endulged.
I struggled getting linked up
.That's mainly due to my lack off tech knowledge
Simple and easy to understand Design
Lots of games
The worst support of all casinos so far | Casinos bonus system offers me a invalid 200% Bonus
It all started last night I went into my mail and got a email which was offering a 200% deposit bonus for Mr.Play. I thought why not give it a try and test the casino myself. I already have a account registered, never have deposited before and was reading good stuff about them here on AskGamblers so lets use this offer.
I have attached a Screenshot of the Mail offering the bonus to this complaint.
Followed the link inside the mail, typed in my login data and got a popup covering the screen and offering me that bonus from the Mail. I have also attached a screenshot (only that it was offering me the same 200% bonus from the mail, instead the 50% in the screenshot).
I mean every logical thinking human being that came to Mr.Play because of that bonus would think: "Great I followed the link, logged in, a poup comes with exactly that bonus thats wanted lets click Deposit and get it"
I made a deposit of 30€, but no bonus was credited. I mean this happens everywhere from time to time, no problem at all for me. So what do you do to get the bonus? You contact the support and let them fix this fast, usually such problems are fixed in 2min.
I already had chats with support teams from so many casinos, they all have different kind of guidelines they follow, some give you the feeling you are a little child, some give you the feeling the casino will do everything for you and some act real serious so you think it is very authentic. I mean I like all approaches and dont have a problem with any of them, what I can say from all of them so far is that they stayed all professional and gave there really best to solve my problem! If not they contact you back or offer you a alternative so that all sides are happy.
Now we come to the part how it worked out on Mr. Play:
I contacted the support to inform them that I did not get my promised bonus, what followed next was something I have never experienced in such a way from any support employee out there. (SEE ATTACHED SCREENSHOT OF CHAT)
1) I report the problem and explain him the exact procedure I followed to make sure that he knows that all basic stuff have been done correct.2He 2) He tells me the bonus has expired and that it was valid for 24 hours?! He also says that it expired at 7 am?!
- The attached chat started at January 13, 2019 2:45:05 PM EST which is many hours later, I also have the chat protocol in my mails to prove that. This leads to the next question why Mr.Play Casino Application/System is offering me a bonus that has expired?! Most likely a bug in the application that needs to be fixed by the software development!
3) My reaction follows because it does not make any sense for me that the bonus has expired for two main reasons:
- I got the mail a day before which does not even state a expiry date (see screenshot)
- if I login and MR.PLAYS System offers me to get that BONUS it is clearly not my mistake as I just followed the mail and did what every logical thinking person would do!
4) I just get a simple answer as: "I am sorry, these are terms and conditions of the bonus"
This is the moment I was got very disappointed, not only because I did not get the 200% Bonus that was the smallest reason! These were the main reasons:
- I did not get any kind of support or feeling that something will be done here, this is a bug in the system!
- I did not even get a alternative offer or that someone in the responsible department will be contacted regarding this topic
- He tells me he is not in the position to give me the bonus, but neither does he take care that somebody with the position takes care of this!
- I explained why this cant be my fault through the whole chat I am getting the message: "Its like that and whatever you say doesent matter"
- I am pretty sure there are people out there that had the same problem but didnt take the time to write this all down, but I take these kind of stuff serious because if online casinos are giving such offers, they need to stay fair, be precise how long it is valid and most important the integrated casino bonus system needs be able to handle the validity of a bonus offer and not offer my something that has expired!
I played my 30€ as I had no other choice after such a conversation. i had pretty much fun playing in the casino, but I was not able to play the way I expected to in the beginning. I would be happy if we find a solution for this and would also like to hear what Mr.Play as a Casino has to say to my complaint. I aplogize my English as I live in Germany and it is not perfect.
In the end I wish and only can hope that Mr.Play takes care of the following topics in a better way then I was taken care of from the support, so this does not happen again:
- Integrated Bonus System needs to fixed so it does not offer the player a bonus which is not valid anymore
- The emails with the bonuses should have a expiry date
- The support takes requests more serious and with more responsibility
Dear Alexjanjic, Thank you for the feedback. We are sorry that this is your first experience with mr.play. We appreciate the time you took, this will give us a chance to improve our service. A representative of our Customer Support team will call you shortly to sort this matter. Hope you will stick around to see that mr.play has a lot to offer. Wishing you a good day ! mr.play team
Nice game
Real cash balance is tied into wagering requirements for bonuses somehow which is easily the worst system I've seen in all my time playing online. Meaning that if you have an active bonus you can't cash out without meeting the wagering requirements for the bonus. This wouldn't be so bad except for the fact that bonuses are given automatically.
good amount of games, speedy website with speedy loading of the games
Typical online casino, we grab your money instantly but when you want to cash out it takes ages. Please note that withdrawals stay pending for 48 hours before being processed so it could take up to 48 hours + 3 days of bank time to get your money where there are many casino's that have the money in your bank account within 24 hours. Also 2 deposits in 1 week where not added to my account, but left my bank account instantly, had to fight to get them to investigate and takes a week now since the deposit and i'm still urged to wait 72 hours :S if you want a speedy casino on the money side do not play here !
Staff are friendly but they're just messengers. That's about it.
Awful casino. Real cash balance is tied into wagering requirements for bonuses somehow which is easily the worst system I've seen in all my time playing online. Meaning that if you have an active bonus you can't cash out without meeting the wagering requirements for the bonus. This wouldn't be so bad except for the fact that bonuses are given automatically. You may only cancel bonuses before any wagering is done, as soon as you play this is considered part of the bonus wagering. The best you will get back is a refund for the single deposit that you are playing with if you make any win. Otherwise wager or lose it.
Dear Philulz, Happy New Year and apologies for only getting back to your feedback now. Thank you for your comment, which will help us improve our services! We don't have your username to check the particular situation, but what you've described is rather a general flow. You are correct that certain bonuses are given automatically and this is set up by demand - actually many customers like the fact that they should not interact with Support to request one. On the other hand, bonuses are removable, but yes - if the wagering of the bonus has been started, it must be completed otherwise all winnings will be void >> this is also described duly in our Bonus Policy: https://www.mrplay.com/info/bonus-policy/ and it's quite standard. Please let us know should you wish us to go into further details about your case and see how we can make your game more enjoyable. If you would like to pursue this, kindly send us your username in private. We are constantly adding new games to widen the offering and we hope that you will like it. Have a good day ! mr.play team
Good range of games good bonuses and easy to use.
Just maybe even more games as I do notice some popular ones are missing.
I played at other casinos that offered quite a bit of what mr play does, but I found that I won more at mr play so obviously I tend to play there more now. Its easy to navigate and has a huge amount of games with decent bonuses. too.
The chat staff are friendly but aren't available 24/7 so it can be frustrating if anything goes wrong for you.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Screenshot
Good games and easy to navigate the website easy to sign up
Now been 6 days since I cashed out and money is still pending and seeing as it's only business days they go by gonna be at least Monday before it's processed