Mr.Play Casino - Double charge - Refund is due too long

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Mr.Play Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi,
Our finance department has informed us that the player will be refunded as soon as possible and apologize for the delay.

Thank you,
mr.play Team

Evening

As of yet no reply to my emails or any sign of the money back in my account.

Thanks Will

Dear Mr.Play Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thanks for contacting

I've just checked your account and I can see that this is still under review for the relevant deparment.

Just had the above from mrplay.

How can it still be under review?

Dear Mr.Play Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello all,

We are currently investigating the case and will update the customer and this thread once we have news.

Thank you,
mr.play team

Morning, MR Play

How can you still be investigating the case? In this thread you have already stated its being refunded. Stop stalling and just get it refund it been nearly 8 weeks.

Thanks will

Dear all,

This complaint has been reopened as per Mr.Play Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.