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Editor’s View
Mr.Play Casino comes with a recognisable logo – black handlebar moustache. We love the design of this online gambling site and the effort they’ve invested into branding. As a player, navigating Mr.Play Casino is a joy.
- Different responsible gambling tools available
- Excellent choice of live casino games
- UK gambling licence
- Lack of table games
- Limited support working hours (08:00 to 00:00 CET)
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Mr.Play Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr.Play Casino
Mr.Play Casino is an online casino run by AG Communications, with the Gambling Commission license behind its back, while the has also been licensed by the Malta Gaming Authority since 2017.
You can access the casino from virtually any browser or your mobile phone. Before you open your account, make sure to select your language from the side menu.
At AskGamblers, we write expert casino reviews for each online casino to provide valuable information and help you decide when you’re choosing a casino. Over the years, Mr.Play Casino has built a good reputation, but before you become a member, read our review and learn more about what they provide for their players.
- E-Wallets 0-24 hours
- Bank Transfers 5-7 days
- Card Payments 1-6 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins None
Payment Information and Options at Mr.Play Casino
Mr.Play Casino offers several payment options. Some of the deposit methods include Visa, MasterCard, Neteller, Skrill, Payz, or AstroPay. Deposits are instant, but withdrawals take a bit longer.
For Visa and MasterCard, players must wait up to six business days, while Payz withdrawals take up to four business days. AstroPay withdrawals can be completed in three business days, while Neteller and Skrill are the fastest ones and take up to 48 hours.
Keep in mind that payment methods depend on the jurisdiction, and not all of them may be available to you. You can check the available payment methods as you register. Some other payment options that you can find include Paypal, MuchBetter, and Trustly, and they have similar withdrawal times as the ones we mention here.
The minimum amount for all cashout methods other than a wire transfer is €10, while Mr.Play Casino's maximum withdraw limit is capped at €7,000. For withdrawals that exceed €2,300, the operator will conduct additional verification procedures.
Games at Mr.Play Casino
You can find plenty of casino games at Mr.Play Casino. The operator offers hundreds of online slots, fewer than some of its competitors, whose slot numbers exceed thousands.
You can find all the must-have titles, from classic to jackpot slots, from the world’s renowned software providers, such as NetEnt, Evolution Gaming, and others.
The lack of table games is concerning, but you can enter the live casino lobby, where you will find different types of blackjack, baccarat and roulette. There are also three live poker games, but players might be slightly disappointed.
Still, Mr. Play Casino's live casino lobby is quite attractive. Players who love the imitation of brick-and-mortar casinos can enjoy it.
Mr.Play Casino’s Commitment to Responsible Gambling
Players should see online gambling as entertainment and not as a way to generate income. A specific number of players can develop negative habits that affect their lifestyle. Mr. Play Casino does its share to help players who struggle with online gambling.
Players can set daily, weekly and monthly deposit limits. Also, you can limit how much you wager or lose. It is possible to set it up quickly within your account.
If you wish to take a break from gambling, you can activate a cool-off period, which can last 24 hours, seven days, a month or six weeks. Self-exclusion is also an option, ranging from one month to permanent.
Players can set a limit on the duration of their game play for each session or activate reality checks that will remind them of the time spent at the casino. Mr.Play Casino allows players to use responsible gambling tools easily and is, as such, a great example to other operators.
Customer Support at Mr.Play Casino
The operator has assembled customer support to help their customers have a smooth sailing once they become members. The casino’s support team is available seven days a week from 08:00 CET to 00:00 CET. The live chat is unavailable to non-members.
When you scroll down the page, you’ll find a contact us button, where you can click and send them an inquiry. You need to enter your name, surname, and email address, choose a topic, and enter your message. The casino also has a document uploader, which can make it easier to send screenshots or documents.
Mr.Play Casino has created a detailed FAQ section, which we recommend you check out before contacting the support.
Complaints
Read the complaints other players have left for Mr.Play Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
I can confidently say that Mr. Play Casino has everything I expected in an online casino. There are games, neat categorization, and sports betting. There are also bonuses dedicated to different kinds of gambling, and I enjoyed that.
Mr. Play Casino is gimmicky as a website, so it doesn’t run smoothly. I think it’s impressive but highly unnecessary. I’d prefer to navigate without a hitch than to endure the folly of trying something new.
I find this casino to be quite satisfactory. Transactions for deposits and withdrawals have been smooth, and the variety of games, particularly from different providers, is noteworthy. Overall, I would recommend this place.
avoid this casino at all costs. they will suddenly shut down your account with your funds in it. then they will claim that all you have to do is respond to them to get your money back. their email address is a dead-end that bounces back to you.
They scam. They close accounts. Their customer service is nonexistant. There is no livechat. Their email address goes to a dead address that bounces back saying your email has not been received. They owe me close to 10000 euro and are not responding at all. I've reached out on linkedin and instagram and they are quiet.
It's been a long time since I started playing with these guys and besides just a few, I've never had a serious problem. Games are fair, have so many categories, fast customer support and withdrawal.
A lot of slots, very fast registration. Nice that they have demo in most of them. The design is ok and what’s also good they have sports betting. So it’s ok
Site support is awful. You have to wait too long for the answer. Not even hours but days! Website looks ok but loads same long as their support answers
One of the best online casinos, at least of those I have played in. Comfortable and fast registration, verification also does not take much time. While I was waiting I played some games for free as a test, very cool opportunity. Found for myself here everything I need, a lot of slots that I have long wanted to play. So I can safely recommend, a stable and transparent online casino.
When I first visited the Mr.Play casino site I was struck by how user-friendly it is. It has a really good design and is very intuitive. I liked that many games have demo-versions and you can try for free. Also, Mr.Play casino have a cool welcome casino bonus and you can get some free spins.
What about minuses.. In some countries Mr.Play is not available. And what's really terrible is the chat support. They don't answer on my messages, calls and in the end I have to deal with the problem myself. Please, do something with it!!!!!
Not sure what to say here, a lot of games but if you appreciate timely customer support.
I would not recommend to anyone as it takes months to get a reply.
Customer support and complaints process is pretty much non-existent. Emailed 7 times and after 4 weeks got no acknowledgement. Spoke to live chat and 2 months later got a response to my complaint that was not even relevant to the issue. Asked them to look into this again and it has now been 3 months and customer support only replying "you will receive an email when the issue has been resolved".
I am a problem gambler and I have told this provider on other sites about my issues and they have not self-excluded my details and repeatedly let me gamble thousands of pounds a day. I am lucky other casinos take their responsibilities seriously however Mr.Play clearly continues to exploit vulnerable people.
Even when I deposited £2000 in a matter of hours, no affordability checks were done and no one questioned this. I lost my home as a result and there has been no communication from Mr.Play in months and months. Unfortunately this is has been a repeated problem with this company on their other sites. I would say to everyone, problem gambler or not, stay away as their support is terrible and if you run into a problem, it will not get resolved.
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Good gaming platform. Quite interesting slots - both familiar ones and many new ones. I like it; I don't play often, but still - it's a good way to spend an evening.
The downside is the light design - it's very bright. This doesn't really associate with casinos and the gambling business. The lack of darker, more sophisticated color schemes makes the platform feel less premium and immersive compared to industry standards."