Mr.Play Casino

I find this casino to be quite satisfactory. Transactions for deposits and withdrawals have been smooth, and the variety of games, particularly from different providers, is noteworthy. Overall, I would recommend this place.

avoid this casino at all costs. they will suddenly shut down your account with your funds in it. then they will claim that all you have to do is respond to them to get your money back. their email address is a dead-end that bounces back to you.

They scam. They close accounts. Their customer service is nonexistant. There is no livechat. Their email address goes to a dead address that bounces back saying your email has not been received. They owe me close to 10000 euro and are not responding at all. I've reached out on linkedin and instagram and they are quiet.

It's been a long time since I started playing with these guys and besides just a few, I've never had a serious problem. Games are fair, have so many categories, fast customer support and withdrawal.

A lot of slots, very fast registration. Nice that they have demo in most of them. The design is ok and what’s also good they have sports betting. So it’s ok

Site support is awful. You have to wait too long for the answer. Not even hours but days! Website looks ok but loads same long as their support answers

One of the best online casinos, at least of those I have played in. Comfortable and fast registration, verification also does not take much time. While I was waiting I played some games for free as a test, very cool opportunity. Found for myself here everything I need, a lot of slots that I have long wanted to play. So I can safely recommend, a stable and transparent online casino.

When I first visited the Mr.Play casino site I was struck by how user-friendly it is. It has a really good design and is very intuitive. I liked that many games have demo-versions and you can try for free. Also, Mr.Play casino have a cool welcome casino bonus and you can get some free spins.

What about minuses.. In some countries Mr.Play is not available. And what's really terrible is the chat support. They don't answer on my messages, calls and in the end I have to deal with the problem myself. Please, do something with it!!!!!

Not sure what to say here, a lot of games but if you appreciate timely customer support.
I would not recommend to anyone as it takes months to get a reply.

Customer support and complaints process is pretty much non-existent. Emailed 7 times and after 4 weeks got no acknowledgement. Spoke to live chat and 2 months later got a response to my complaint that was not even relevant to the issue. Asked them to look into this again and it has now been 3 months and customer support only replying "you will receive an email when the issue has been resolved".

I am a problem gambler and I have told this provider on other sites about my issues and they have not self-excluded my details and repeatedly let me gamble thousands of pounds a day. I am lucky other casinos take their responsibilities seriously however Mr.Play clearly continues to exploit vulnerable people.

Even when I deposited £2000 in a matter of hours, no affordability checks were done and no one questioned this. I lost my home as a result and there has been no communication from Mr.Play in months and months. Unfortunately this is has been a repeated problem with this company on their other sites. I would say to everyone, problem gambler or not, stay away as their support is terrible and if you run into a problem, it will not get resolved.

They gave me 5 free spins, nothing special except I walked away with £241.33 after 40x wagering.
Must have been my lucky day. The casino is ok and the sports offers are ok.

Customer support is slow.
The sports section is not great but then it is the casino that is the main business.

Bonuses every day. The game selection is ok but still missing many providers. To register is clear. Those the only good things I can say. Overall good casino.

Customer service absolutely no support on that site. Waiting for over 10 minutes and no one answering in chat. I tried to call no answers as well but the email is not working.

Amazing website with lots of different games and great customer service. l never had issue and I play nearly 3 years with them. Always happy always proud

Website doesn’t work with iPhone sometimes or loading really slowly. You should get an app for iPhones.
Thank You Very Much. Keep up your amazing work guys.

Has both sports betting and casino on the site. Has a good selection of games but missing providers. Site is easy to use and do get a few promotions.

The support on the site is terrible. If there is any problem regarding withdrawals will not resolved. Have been waiting over a month for a small withdrawal and still no answer as to when it will be sorted. Also unable to get through to anyone on the phone regarding any issues

The game itself is very good and has a very good gameplay. The support is fast and you can bet without any problem. For me, one of the best casino games and you almost always win money and you can withdraw it and win big money every day. I highly recommend it to people who make bets and like to play good casino game and good support.

Nice to have casino and sport on the same site. The game selection is ok but still missing many providers. To register is clear. That s the only good things I can say.

There is absolutely no support on that site ! Waiting for over 10 minutes and no one answering in chat. I tried to call no answers as well. Sent an email 24 hourd ago, still no answer.

They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else.
The page offers a good gaming experience, it is very dynamic and easy to use.
Pretty friendly platform, new games to play and nice promotions once in a while.
Live chat isn't always available.
Could you add to the site crypto deposit/withdraw option? Anyway I love it. :)

It is very dynamic and easy to use. Email verification is quick and makes registration and checking easy. It is excellent. Also they have great games and some I can't find anywhere else.

They can improve many things, but in general terns out it is a good page and its games are very good, and also make the game roll faster. I also took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone with them for hours, sent all documentation separate times and kept being asked over and over for the same.

I have one thing to say - I LOVE IT, because they have a lot of games and I am winning a lot. The processing of the payment are very fast and the support is the best.
Nothing to say.

I like very much this casino because they have a lot of games and I am winning a lot from this games. They are processing your payment very fast and the support is the best. They have always helped me and offered me a lot of bonus things!

It is very dynamic and easy to use. Email verification is quick and makes registration and checking easy. It is excellent. Also they have great games and some I can't find anywhere else.

They can improve many things, but in general terns out it is a good page and its games are very good, and also make the game roll faster. I also took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone with them for hours, sent all documentation separate times and kept being asked over and over for the same.

They have great games and some I can't find anywhere else. Very fast register and email verification is quick. The page is very easy to use and very dynamic. I recomend for real.

They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else. The page offers a good gaming experience, it is very dynamic and easy to use, email verification is quick and makes registration and checking easy.

An awful experience. Took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone to them for hours, sent all documentation separate times and kept being asked over and over for the same.

The page offers a good gaming experience, it is very dynamic and easy to use, email verification is quick and makes registration and checking easy. Is excellent

Maybe the gambling and betting process is a bit tedious, could you summarize and improve this. They can improve many things, but in general terms it is a good page and its games are very good, it has its weaknesses like any other, but it is acceptable.

They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else. Very fast register on this site and easy remember site name!

First of all site doesn't look professional, I had to wait a-lot of time to load game mobile/web browser all the time was lagging.
Second, play any stake you want max win was 2-6. GBP okey fair enough bonuses was as well max 10-20 BGP which I never had before. Please avoid this site looks like they put more money on google than on website and some of games not available at all.
Sometimes looks like login button doesn't work at all, games loading very slow. And its says one of best Uk online casinos - my opinion not at all! Please avoid.

An awful experience. Took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone to them for hours, sent all documentation separate times and kept being asked over and over for the same information. Perhaps they should look into a new business as clearly they don't have the experience, equipment or ability to run a successful site. Of coarse making the bet was easy! Everything else was simply to difficult. I don't really do on-line gambling and this has confirmed to me why! Please avoid and try some of the bigger companies that won't mess you about. I am just lucky I had access to a Pc and scanner amongst other things in order to get my winnings.

What is there to say positive the slots don't load all the time chat software is awful, their email address doesn't work all emails bounce back and you don't get your bonuses lol

Major issue is their customer service their live chat software is terrible and crashes after about 15 mins and they don't keep records of your last chat so you have to explain it all again, in which time it crashes again. Tried to contact them via email instead and it got bounced back so is very hard to contact them. The issue was my withdrawal was pending for around 3 weeks, after depositing via MasterCard I couldn't withdraw to it had to phone bank to get swift codes to request withdrawal to bank 3 weeks later they said it wasn't working because I had to request it via MasterCard?!? Anyway about 4 weeks after I first requested it my withdrawal has been approved and is supposedly on the way but the whole process should of been slot quicker and smoother. Other issues are that I got my first bonus then none of the others apparently I wasn't eligible anymore for reasons they wouldn't explain and then they charge a withdrawal fee to get it back which seems like robbery only plus is I played with money rather than withdrawing because of this and won 2.6k so I had the last laugh if the money is on its way that is! Won't be playing with them again so at least they made a loss on me lol. Last gripe is that when you leave a slot it logs you out so you have to log in again and their site isn't the quickest so this can take a while

Easy to use interface website. Game selection and deposit options are very easy and the actual amount of time it took for the withdrawal to hit my Canadian bank account was 3-days which is tombas considering a 48 pending period that was locked