- Top-tier software providers
- UK Gambling License
- Games proven fair
- Live chat not available 24/7
- Customer Support
- Responsible Gambling
- Australian Capital Territory
- New South Wales
- Northern Territory
- South Australia
- Western Australia
- American Samoa
- District of Columbia
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Northern Mariana Islands
- Rhode Island
- South Carolina
- South Dakota
- U.S. Virgin Islands
- West Virginia
Bank Transfers: 5-7 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 48-96 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Mr.Play Casino is an online casino where members can enjoy a range of games from video slots to video pokers. Players will have access to titles from some of the biggest names in the industry like NetEnt, Microgaming, Play’n GO, Thunderkick, Big Time Gaming and many others. Games can be reached instantly through a web browser or on the go and the site can be played in several languages too. Mr.Play Casino is licensed and regulated under the laws of Malta and the UK Gambling Commission.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which include players from Belgium, Bulgaria, China, Cyprus, Denmark, France and the United States. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.
Players who enjoy video slots have a large selection to choose from here with titles from gaming suppliers like NetEnt, Microgaming and Play’n GO. The casino is home to some of the newest and popular games in the market with a range of themes to suit all. Titles include the Starburst Slot, Aloha! Cluster Pays Slot, Moon Princess Slot and Birds on a Wire Slot.
When it comes to table games members will be able to enjoy some blackjack and roulette games including Roulette Pro and Blackjack Solo.
There is also a small selection of video pokers for players who enjoy betting with cards such as Jacks or Better.
In addition to that, members can pick from multiple Scratch card games for added entertainment.
Players who prefer betting with live dealers can head straight to the live casino with games available around the clock. These include Live Blackjack, Live Roulette and Live Baccarat.
Mr.Play Casino is also fully compatible on the go so members can enjoy playing games from their smartphone or tablet devices.
Players who need to seek assistance can use the casino live chat facility which is available 7 days a week from 06:00 GMT to 23:00 GMT. Members can also contact support by email or telephone.
Security and Fairness
The casino uses a high level of encryption to ensure players’ personal and financial details are always kept secure.
A random number generator is also used and tested by iTech Labs to ensure their games are fair and random.
Recommended by experts
Not sure what to say here, a lot of games but if you appreciate timely customer support.
I would not recommend to anyone as it takes months to get a reply.
Customer support and complaints process is pretty much non-existent. Emailed 7 times and after 4 weeks got no acknowledgement. Spoke to live chat and 2 months later got a response to my complaint that was not even relevant to the issue. Asked them to look into this again and it has now been 3 months and customer support only replying "you will receive an email when the issue has been resolved".
I am a problem gambler and I have told this provider on other sites about my issues and they have not self-excluded my details and repeatedly let me gamble thousands of pounds a day. I am lucky other casinos take their responsibilities seriously however Mr.Play clearly continues to exploit vulnerable people.
Even when I deposited £2000 in a matter of hours, no affordability checks were done and no one questioned this. I lost my home as a result and there has been no communication from Mr.Play in months and months. Unfortunately this is has been a repeated problem with this company on their other sites. I would say to everyone, problem gambler or not, stay away as their support is terrible and if you run into a problem, it will not get resolved.
They gave me 5 free spins, nothing special except I walked away with £241.33 after 40x wagering.
Must have been my lucky day. The casino is ok and the sports offers are ok.
Customer support is slow.
The sports section is not great but then it is the casino that is the main business.
Bonuses every day. The game selection is ok but still missing many providers. To register is clear. Those the only good things I can say. Overall good casino.
Customer service absolutely no support on that site. Waiting for over 10 minutes and no one answering in chat. I tried to call no answers as well but the email is not working.
Amazing website with lots of different games and great customer service. l never had issue and I play nearly 3 years with them. Always happy always proud
Website doesn’t work with iPhone sometimes or loading really slowly. You should get an app for iPhones.
Thank You Very Much. Keep up your amazing work guys.
Has both sports betting and casino on the site. Has a good selection of games but missing providers. Site is easy to use and do get a few promotions.
The support on the site is terrible. If there is any problem regarding withdrawals will not resolved. Have been waiting over a month for a small withdrawal and still no answer as to when it will be sorted. Also unable to get through to anyone on the phone regarding any issues
The game itself is very good and has a very good gameplay. The support is fast and you can bet without any problem. For me, one of the best casino games and you almost always win money and you can withdraw it and win big money every day. I highly recommend it to people who make bets and like to play good casino game and good support.
Nice to have casino and sport on the same site. The game selection is ok but still missing many providers. To register is clear. That s the only good things I can say.
There is absolutely no support on that site ! Waiting for over 10 minutes and no one answering in chat. I tried to call no answers as well. Sent an email 24 hourd ago, still no answer.
They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else.
The page offers a good gaming experience, it is very dynamic and easy to use.
Pretty friendly platform, new games to play and nice promotions once in a while.
Live chat isn't always available.
Could you add to the site crypto deposit/withdraw option? Anyway I love it. :)
It is very dynamic and easy to use. Email verification is quick and makes registration and checking easy. It is excellent. Also they have great games and some I can't find anywhere else.
They can improve many things, but in general terns out it is a good page and its games are very good, and also make the game roll faster. I also took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone with them for hours, sent all documentation separate times and kept being asked over and over for the same.
Mr.Play Casino: 100% up to £200 + 100 Bonus Spins (Welcome Package)
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avg complaint life
When I first visited the Mr.Play casino site I was struck by how user-friendly it is. It has a really good design and is very intuitive. I liked that many games have demo-versions and you can try for free. Also, Mr.Play casino have a cool welcome casino bonus and you can get some free spins.
What about minuses.. In some countries Mr.Play is not available. And what's really terrible is the chat support. They don't answer on my messages, calls and in the end I have to deal with the problem myself. Please, do something with it!!!!!