Mr.PLay Casino - No response from casino

Dear Mr.Play Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Still no money transfer initiated from Mr.Play...

Dear Trondcvel,
I hope this message finds you well.
We emailed you on March 17th the following to receive your payment.
You need a valid Mfinity account with us for us to issue the withdrawal.

Sincerely,
mr.play

Hi Mr.Play,

On the 17. March your payment department replied to me, 8 days (!) after I sent you the ID document you requested for the pay out.

When you use 8 days (!) to reply to each mail, a “dialog” will you last for weeks and months.

On the same date, 17. March, I replied to your email, with a question for an alternative transfer method. Today, 5 days (!) after, you still have not answered this mail.

You are claiming that your response time is within 48 hours. What happened with that?

So maybe it is easier for my to get a response from you through Askgamblers, and my question is easy:

Can you please pay out my NOK 13.000,- as a normal bank transfer?

You already have all my bank details including IBAN/BIC, as you requested this documentation for the player account verification.

Dear Mr.Play Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

No news other than a mail from them after 7 more days (!), saying:

“Your query was escalated to relevant team. Once there is an update you will be contacted via email.”

Horrible customer service! So now I probably have to wait another 7 days before I hear anything.

Hi,
Please action the withdrawal in your account, or contact support for further assistance.

Thanks,
mr.play

Amazing!!
I have now opened a MiFinity account at last. Because mr.play will not answer any of my questions at all.
When I then try to make a withdrawal from mr.play to MiFinity (which of course is the only withdrawal option), IT IS NOT POSSIBLE!!!