Mr.Play Casino

I can confidently say that Mr. Play Casino has everything I expected in an online casino. There are games, neat categorization, and sports betting. There are also bonuses dedicated to different kinds of gambling, and I enjoyed that.

Mr. Play Casino is gimmicky as a website, so it doesn’t run smoothly. I think it’s impressive but highly unnecessary. I’d prefer to navigate without a hitch than to endure the folly of trying something new.

I find this casino to be quite satisfactory. Transactions for deposits and withdrawals have been smooth, and the variety of games, particularly from different providers, is noteworthy. Overall, I would recommend this place.

avoid this casino at all costs. they will suddenly shut down your account with your funds in it. then they will claim that all you have to do is respond to them to get your money back. their email address is a dead-end that bounces back to you.

They scam. They close accounts. Their customer service is nonexistant. There is no livechat. Their email address goes to a dead address that bounces back saying your email has not been received. They owe me close to 10000 euro and are not responding at all. I've reached out on linkedin and instagram and they are quiet.

It's been a long time since I started playing with these guys and besides just a few, I've never had a serious problem. Games are fair, have so many categories, fast customer support and withdrawal.

A lot of slots, very fast registration. Nice that they have demo in most of them. The design is ok and what’s also good they have sports betting. So it’s ok

Site support is awful. You have to wait too long for the answer. Not even hours but days! Website looks ok but loads same long as their support answers

One of the best online casinos, at least of those I have played in. Comfortable and fast registration, verification also does not take much time. While I was waiting I played some games for free as a test, very cool opportunity. Found for myself here everything I need, a lot of slots that I have long wanted to play. So I can safely recommend, a stable and transparent online casino.

When I first visited the Mr.Play casino site I was struck by how user-friendly it is. It has a really good design and is very intuitive. I liked that many games have demo-versions and you can try for free. Also, Mr.Play casino have a cool welcome casino bonus and you can get some free spins.

What about minuses.. In some countries Mr.Play is not available. And what's really terrible is the chat support. They don't answer on my messages, calls and in the end I have to deal with the problem myself. Please, do something with it!!!!!

Not sure what to say here, a lot of games but if you appreciate timely customer support.
I would not recommend to anyone as it takes months to get a reply.

Customer support and complaints process is pretty much non-existent. Emailed 7 times and after 4 weeks got no acknowledgement. Spoke to live chat and 2 months later got a response to my complaint that was not even relevant to the issue. Asked them to look into this again and it has now been 3 months and customer support only replying "you will receive an email when the issue has been resolved".

I am a problem gambler and I have told this provider on other sites about my issues and they have not self-excluded my details and repeatedly let me gamble thousands of pounds a day. I am lucky other casinos take their responsibilities seriously however Mr.Play clearly continues to exploit vulnerable people.

Even when I deposited £2000 in a matter of hours, no affordability checks were done and no one questioned this. I lost my home as a result and there has been no communication from Mr.Play in months and months. Unfortunately this is has been a repeated problem with this company on their other sites. I would say to everyone, problem gambler or not, stay away as their support is terrible and if you run into a problem, it will not get resolved.

They gave me 5 free spins, nothing special except I walked away with £241.33 after 40x wagering.
Must have been my lucky day. The casino is ok and the sports offers are ok.

Customer support is slow.
The sports section is not great but then it is the casino that is the main business.

Bonuses every day. The game selection is ok but still missing many providers. To register is clear. Those the only good things I can say. Overall good casino.

Customer service absolutely no support on that site. Waiting for over 10 minutes and no one answering in chat. I tried to call no answers as well but the email is not working.

Amazing website with lots of different games and great customer service. l never had issue and I play nearly 3 years with them. Always happy always proud

Website doesn’t work with iPhone sometimes or loading really slowly. You should get an app for iPhones.
Thank You Very Much. Keep up your amazing work guys.

Has both sports betting and casino on the site. Has a good selection of games but missing providers. Site is easy to use and do get a few promotions.

The support on the site is terrible. If there is any problem regarding withdrawals will not resolved. Have been waiting over a month for a small withdrawal and still no answer as to when it will be sorted. Also unable to get through to anyone on the phone regarding any issues

The game itself is very good and has a very good gameplay. The support is fast and you can bet without any problem. For me, one of the best casino games and you almost always win money and you can withdraw it and win big money every day. I highly recommend it to people who make bets and like to play good casino game and good support.

Nice to have casino and sport on the same site. The game selection is ok but still missing many providers. To register is clear. That s the only good things I can say.

There is absolutely no support on that site ! Waiting for over 10 minutes and no one answering in chat. I tried to call no answers as well. Sent an email 24 hourd ago, still no answer.

They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else.
The page offers a good gaming experience, it is very dynamic and easy to use.
Pretty friendly platform, new games to play and nice promotions once in a while.
Live chat isn't always available.
Could you add to the site crypto deposit/withdraw option? Anyway I love it. :)

It is very dynamic and easy to use. Email verification is quick and makes registration and checking easy. It is excellent. Also they have great games and some I can't find anywhere else.

They can improve many things, but in general terns out it is a good page and its games are very good, and also make the game roll faster. I also took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone with them for hours, sent all documentation separate times and kept being asked over and over for the same.

I have one thing to say - I LOVE IT, because they have a lot of games and I am winning a lot. The processing of the payment are very fast and the support is the best.
Nothing to say.

I like very much this casino because they have a lot of games and I am winning a lot from this games. They are processing your payment very fast and the support is the best. They have always helped me and offered me a lot of bonus things!

One of the best casino games out there. Easy register and interface. I recommend it for u give it a try. I'd keep using it myself, I like also the fair gameplay it provides.

It is very dynamic and easy to use. Email verification is quick and makes registration and checking easy. It is excellent. Also they have great games and some I can't find anywhere else.

They can improve many things, but in general terns out it is a good page and its games are very good, and also make the game roll faster. I also took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone with them for hours, sent all documentation separate times and kept being asked over and over for the same.

They have great games and some I can't find anywhere else. Very fast register and email verification is quick. The page is very easy to use and very dynamic. I recomend for real.

They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else. The page offers a good gaming experience, it is very dynamic and easy to use, email verification is quick and makes registration and checking easy.

An awful experience. Took the bet no problem and made me jump through hoops to collect my winnings. Incredible, was on the phone to them for hours, sent all documentation separate times and kept being asked over and over for the same.

The page offers a good gaming experience, it is very dynamic and easy to use, email verification is quick and makes registration and checking easy. Is excellent

Maybe the gambling and betting process is a bit tedious, could you summarize and improve this. They can improve many things, but in general terms it is a good page and its games are very good, it has its weaknesses like any other, but it is acceptable.

They have good choice of games and plenty of fun. Some of games what they have I can't find anywhere else. Very fast register on this site and easy remember site name!

First of all site doesn't look professional, I had to wait a-lot of time to load game mobile/web browser all the time was lagging.
Second, play any stake you want max win was 2-6. GBP okey fair enough bonuses was as well max 10-20 BGP which I never had before. Please avoid this site looks like they put more money on google than on website and some of games not available at all.
Sometimes looks like login button doesn't work at all, games loading very slow. And its says one of best Uk online casinos - my opinion not at all! Please avoid.

I tried Mrplay Casino a while back, long before I knew about the Aspire gaming platform that now runs the casino. I’m unsure if that has always been the case but perhaps I just wasn’t paying much attention back at the time. I remember being basically unimpressed by the site on the whole – there isn’t anything hugely wrong with this casino, but there also doesn’t really seem to be much to differentiate it in the extremely crowded marketplace that it now finds itself in.

Whilst I didn’t have much in the way of direct interactions with support, the fact that their live chat is not available around the clock makes them basically unremarkable in this regard, though getting through their KYC document verification was relatively quick and simple, so I can’t be too harsh on them in this respect.

Also not particularly special is their promotions – the welcome bonus package would be fine with 35x wagering on the bonus amount only, if it wasn’t for the silly 50% contribution percentage on many of the top-tier slot providers games. I don’t actually remember noticing this at the time, perhaps because I was playing other games a lot of the time, but now that I am more familiar with the Aspire casinos I have double checked the terms here and once again, found this harsh rule to be in place. Not all of the Aspire casinos have Play N Go slots, but Mr Play thankfully does have them and they are not subject to the 50% rule, so that’s a good thing as far as I am concerned.

Worst of all though, the usual 48 hour pending/reversable period applies when requesting a withdrawal here, and I do remember e-mailing support to ask if it was possible to have it flushed and potentially paid any faster … I did receive a fast response, at least – but the answer was of course an emphatic no. When so many casinos now pay out in under an hour, you have to wonder how these places think such delays are acceptable. A flush function should be offered at the very least!

Again, whilst this isn’t a bad casino by any means, there are certainly better ones out there that I would recommend much more strongly… even within this group I prefer Casiplay casino – the name is just as dumb though! 😊