I deposited 1800 to this site 5 weeks ago.
Passed verification etc. I won 13,500 and since this day 5 weeks ago I have had no funds released.
I have emailed and contacted live chat around 50 times. Every time I get the same message that the withdrawal is with the relevant team.
No one helps and all replies are standard.
None can contact the team. They have escalated 15 times and not once have I received a reply. It’s a shambles and don’t know what to do next
AskGamblers
Dear Mr.Play Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Good morning and Happy New Years!
May we get your username, please.
Best regards,
mr.play Team
Julie77u and these details have been sent by ask gamblers. Thank you
Mr play thank you for resolving this. My money has reached my account today.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
76 hours left
kr13,000
Mr.PLay Casino - No response from casino
On the 8 of March I made a withdrawal request for NOK 13.000,- The day after I got an email from Mr.Play, that I had to upload one last document for ...
Resolved
kr2,000
Resolved
Mr.Play Casino - No communication and Funds removed
I have tried to get an update from the casino since 04.11.2024, but the live chat is non-responsive, the emails are not getting answered either.I have ...
Resolved
£450
Resolved
Mr.Play Casino - Double charge - Refund is due too long
I made a deposit of £450 which said it was declined. I then made another £450 deposit which was successful., but both £450 payments lefty bank ...
Resolved
£72
Resolved
Mr.Play Casino - Bet won winnings not received
Bet ID 853690 was placed on the 18th March and won, however, whilst the bet says won and settled in my betting history (as per screenshots provided) ...
Have trouble with Mr.Play Casino?
