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Mr.Play Casino

Item: Mr.Play Casino
Rating: 8.8
Author: Petar M.

Our Rating CasinoRank

8.8/10

CasinoRank

Player Rating 153 reviews

8.1/10

153 reviews

Complaint Response 27 complaints

2 days avg. 27 complaints

AskGamblers Quick Overview

Editor’s View

Mr.Play Casino comes with a recognisable logo – black handlebar moustache. We love the design of this online gambling site and the effort they’ve invested into branding. As a player, navigating Mr.Play Casino is a joy.

Petar M.

What we like

Different responsible gambling tools available
Excellent choice of live casino games
UK gambling licence

What we don’t like

Lack of table games
Limited support working hours (08:00 to 00:00 CET)

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Mr.Play Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.mrplay.com/

Established

2017

Licences

Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority

Company

Aspire Global International Ltd.

Affiliate Program

Mr.PlayPartners

Languages

English, German, Norwegian, Portuguese, Danish, Spanish, French, Arabic

Casino Type

Instant Play, Mobile, Sports, Live Casino

VIP / Loyalty Program

Loyalty Program

Social Platforms

Facebook, X, Instagram, YouTube

General Information About Mr.Play Casino

Mr.Play Casino is an online casino run by AG Communications, with the Gambling Commission license behind its back, while the has also been licensed by the Malta Gaming Authority since 2017.

You can access the casino from virtually any browser or your mobile phone. Before you open your account, make sure to select your language from the side menu.

At AskGamblers, we write expert casino reviews for each online casino to provide valuable information and help you decide when you’re choosing a casino. Over the years, Mr.Play Casino has built a good reputation, but before you become a member, read our review and learn more about what they provide for their players.

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Sofort, EPS, Euteller, Fast Bank Transfer, Trustly, Skrill, Zimpler, Payz, PayPal, Interac, AstroPay Card, MuchBetter, Pix, Boleto, Pay4Fun, Jeton, Maestro, Giropay

Minimum Deposit Amount

€10

Deposit Fees

Yes

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, Trustly, Skrill, Neteller, Payz, PayPal, AstroPay Card, MuchBetter, Pix, Pay4Fun

Minimum Withdrawal Amount

€10

Withdrawal Fees

Yes

Withdrawal Limit

EUR 7,000 per month

Maximum Win

No max win

Currencies

Australian dollars, Brazilian reals, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, Danish krone, Swedish kronor

Verification Speed

24-48 hours

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 5-7 days
Card Payments 1-6 days
Weekend Cashouts Yes
Progressive Jackpot Wins None

Payment Information and Options at Mr.Play Casino

Mr.Play Casino offers several payment options. Some of the deposit methods include Visa, MasterCard, Neteller, Skrill, Payz, or AstroPay. Deposits are instant, but withdrawals take a bit longer.

For Visa and MasterCard, players must wait up to six business days, while Payz withdrawals take up to four business days. AstroPay withdrawals can be completed in three business days, while Neteller and Skrill are the fastest ones and take up to 48 hours.

Keep in mind that payment methods depend on the jurisdiction, and not all of them may be available to you. You can check the available payment methods as you register. Some other payment options that you can find include Paypal, MuchBetter, and Trustly, and they have similar withdrawal times as the ones we mention here.

The minimum amount for all cashout methods other than a wire transfer is €10, while Mr.Play Casino's maximum withdraw limit is capped at €7,000. For withdrawals that exceed €2,300, the operator will conduct additional verification procedures.

Game Providers

Playtech, Games Global, NetEnt, NeoGames, Evolution Gaming, Betsoft, Nyx Interactive, Bally, Play'n GO, WMS, NextGen Gaming, Realistic Games, Blueprint Gaming, Barcrest Games, iSoftBet, Aristocrat, Quickspin, Rabcat, Ezugi, Playson, Thunderkick, Big Time Gaming, Elk Studios, Light & Wonder, Lightning Box, Cadillac Jack, Quickfire, Habanero, Ainsworth Gaming Technology, Pragmatic Play, Tom Horn Gaming, Skillzzgaming, Magnet Gaming, Old Skool Studios, Gamomat, 1x2Games, IGT (WagerWorks), Nolimit City, SYNOT Games, Booongo Gaming, Oryx Gaming, High5Games, Inspired, Red Rake Gaming, Merkur Gaming, Iron Dog Studios, Realistic Games, GameArt, Light & Wonder, Atomic Slot Lab, Indigo Magic

RTP

Publicly audited

RNG Tested

Yes

Progressive Jackpots

Yes

Game History Feature

Yes

Games at Mr.Play Casino

You can find plenty of casino games at Mr.Play Casino. The operator offers hundreds of online slots, fewer than some of its competitors, whose slot numbers exceed thousands.

You can find all the must-have titles, from classic to jackpot slots, from the world’s renowned software providers, such as NetEnt, Evolution Gaming, and others.

The lack of table games is concerning, but you can enter the live casino lobby, where you will find different types of blackjack, baccarat and roulette. There are also three live poker games, but players might be slightly disappointed.

Still, Mr. Play Casino's live casino lobby is quite attractive. Players who love the imitation of brick-and-mortar casinos can enjoy it.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Mr.Play Casino’s Commitment to Responsible Gambling

Players should see online gambling as entertainment and not as a way to generate income. A specific number of players can develop negative habits that affect their lifestyle. Mr. Play Casino does its share to help players who struggle with online gambling.

Players can set daily, weekly and monthly deposit limits. Also, you can limit how much you wager or lose. It is possible to set it up quickly within your account.

If you wish to take a break from gambling, you can activate a cool-off period, which can last 24 hours, seven days, a month or six weeks. Self-exclusion is also an option, ranging from one month to permanent.

Players can set a limit on the duration of their game play for each session or activate reality checks that will remind them of the time spent at the casino. Mr.Play Casino allows players to use responsible gambling tools easily and is, as such, a great example to other operators.

Live Chat

Limited Hours

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English

Customer Support at Mr.Play Casino

The operator has assembled customer support to help their customers have a smooth sailing once they become members. The casino’s support team is available seven days a week from 08:00 CET to 00:00 CET. The live chat is unavailable to non-members.

When you scroll down the page, you’ll find a contact us button, where you can click and send them an inquiry. You need to enter your name, surname, and email address, choose a topic, and enter your message. The casino also has a document uploader, which can make it easier to send screenshots or documents.

Mr.Play Casino has created a detailed FAQ section, which we recommend you check out before contacting the support.

Suggest an edit

Complaints

Read the complaints other players have left for Mr.Play Casino. Learn more about complaints.

Show all complaints

Submit complaint

Mr.PLay Casino - No response from casino

On the 8 of March I made a withdrawal request for NOK 13.000,- The day after I got an email from Mr.Play, that I had to upload one last document for account verification. I did so immediately. After this, there has been no contact from Mr.Play. In the following days, I sent several emails, questioning the silence, since they have a policy of 48 hours response time.

I have also been in contact with the customer support chat on the website. Every time they say that they will forward the issue to “customer service”, and that I will be contacted shortly (even within 30 minutes).

7 days have now passed, and I haven’t heard anything from customer service.

Unresolved

kr13000

Mr.Play Casino - No communication and Funds removed

I have tried to get an update from the casino since 04.11.2024, but the live chat is non-responsive, the emails are not getting answered either.

I have played here for some time and never had any issues depositing, I even think the account has been verified before, but now they needed to verify it once again.
I sent in all documents, and have heard nothing since that.

I have attached the pictures showing the whole communication so far.

I have never withdrawn from here before, and suddenly they have made a withdrawal but when asked to which account it says Mifinity, but I have not provided them with any information as to where they can make the withdrawal to, nor have I asked for a withdrawal.

I just want 1. Finish the verification process and make my account fully operational, or 2. Refund my deposit to its origin

Resolved

kr2000

Mr. Play Casino - Withdrawal delayed for 5 weeks

I deposited 1800 to this site 5 weeks ago.

Passed verification etc. I won 13,500 and since this day 5 weeks ago I have had no funds released.

I have emailed and contacted live chat around 50 times. Every time I get the same message that the withdrawal is with the relevant team.

No one helps and all replies are standard.

None can contact the team. They have escalated 15 times and not once have I received a reply. It’s a shambles and don’t know what to do next

Resolved

£13500

Mr.Play Casino - Double charge - Refund is due too long

I made a deposit of £450 which said it was declined. I then made another £450 deposit which was successful., but both £450 payments lefty bank account. I contacted my bank who said I must deal with MR play.

I contacted Mr play on the 13/4/22 after quite a few emails back and forth they said they would refund £450. As requested on the 7/5/22 I sent my my international bank details for the refund, and from that date they have stopped replying to my emails.

Resolved

£450

Mr.Play Casino - Bet won winnings not received

Bet ID 853690 was placed on the 18th March and won, however, whilst the bet says won and settled in my betting history (as per screenshots provided) I have not received my £72 winnings. I contacted customer services on the day and queried this; I have attached screenshots of that conversation, and a case was raised. I was told by the agent that my case will be escalated to another team, I asked for an ID - case ID 2621384; I also, ask for time scales, but to no avail.

As it has been over a week and I have not heard anything, I tried to raise a complaint via Mr.Play's website, but I have not received any confirmation to confirm my complaint has been raised or received, so unsure if compliant was submitted, i.e. I have no reference number.

Considering it has been over a week, customer service seems non-existence, the complaint process offers no certain and I have heard nothing back since the case was raised, I feel Mr.Play has let me down and are unreliable, hence why I am raising a complaint via this service.

Resolved

£72

Mr.Play Casino - Forcing me to use unknown payment method

Good afternoon,

Few weeks ago I joined this nice casino. Deposited 1000 usd via Visa and won a little. After that withdrawal was made and documents were uploaded asap. Some days later I see the email asking to reorder withdrawal to Ecopayz and Muchbetter. I read terrible reviews regarding Ecopayz - blocking account, seizing funds without any reason, So i am not going to work with this company. Muchbetter seems to be a new player - a gray house for me. I contacted casino via chat and payment team confirmed that Neteller could be used to collect funds. So I go ahead and deposit. Unfortunately I didn't save this chat, but you can easily obtain it via request. Till today casino is refusing to send funds to Neteller or to Visa card and forcing me to use only Ecopayz or Muchbetter. My Neteller is in USD same as casino account if this matter.
Please assist me in getting back my deposit.

Rejected

$900

Mr.Play Casino - Free spin glitch

I played at Mr.Play casino and I won a bit so I switched up my bet to $5 a spin. A few spins later i won free spins on the game "hippie days". The game loaded to free spins but would not spin. I ended up closing the page to try reload but to my surprise the game would not even load. The screen would just be black and eventually I would have to keep trying. After trying everything from deleting cookies and cache and opening a new window and restarting phone and computer both. Still nothing.

I've made many different complaints to Mr.Play casino but its always the same thing for the past 3 plus months. They tell me they have escalate the problem to there tech team, but with no real resolve to the issue. Please help.

Resolved

Mr.Play Casino - Delayed Payment

i play on mr play casino and my cash out was approved on dec 31st 2020 .i still havent got my money .i e-mailed them and they told me they are waiting for a answer from the processing company. i have been e-mailing them everyday and they keep telling me to be patience and wait .it is now jan 20th 2021 .can you tell me what i should do to get my money please and thank you
amount cash out was $1165.00 cad

Resolved

$1165

Mr.Play Casino - Delayed payment of cash winnings

I have two pending cashouts at Mr.Play. One for £7191 from 26.8.20 and one for £1000 from 2.9.20. I have fully completed the KYC process providing everything asked for including selfie with ID. This was done weeks ago now and now every time ask why my withdrawals aren't approved I'm told they are 'under review' and I get the same answer every day. This is not right, I've played, i've won (eventually after losing lots before), i've cashed out and passed KYC and yet I'm still not being paid money that I am owed and very much need at this time for no reason at all. Can you help please?

Resolved

£8191

Mr.Play Casino - Free spin deposit bonus only partially awarded

After receiving 60 out of 100 bonus spins earned through a deposit on April 25, casino says I dont have a bonus to claim anymore, yet the first 2 days of spins were awarded with no problems after contacting chat. This time I have tried chat and email, but no explanations are given as to why they are scamming me. See attachments for details of the promotion and my deposit verification.

Unresolved

Complaint Statistics

Resolved 24

Avg. Amount $ 1,715

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.2/10 ● 153 reviews

Top reviews from our players

Sassy_panda_pig

7 years ago

8/10

Lots of games and fantastic bonus offers nice layout.

Fees for deposits even when it states in terms and conditions there will be none (this has since changed).

NattyB

7 years ago

6/10

An excellent bonus here with not to much hassle to wager it either. I like the gameplay and the games are fresh as well. Slower payout than I am used to but I don't care as long as they pay me exactly what I expected.