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Megawins Casino

Player Rating 51 reviews
7.8/10
51 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Instant-play casino games
  • Available on mobile phones and tablets
  • Live chat open 24/7
  • Website encrypted with SSL
  • Live casino available
What we don’t like
  • No alternative support options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Megawins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://megawins.com/
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Megawins Casino is an online casino featuring a variety of online casino games, from online slots to table games. The casino is powered by NetEnt, SoftSwiss, Endorphina, Amatic Industries, Betsoft, Ezugi and others. Players can access the mobile casino on their portable devices and play live games in the live casino. Megawins Casino is licensed and regulated by the Curacao eGaming.

Restricted Countries and Territories

Players residing in certain countries are not accepted at the casino. The list of restricted countries includes but is not limited to Spain, Netherlands, the United Kingdom and the United States of America.

Mobile Gaming

Megawins Casino is a mobile casino, which means players can spin the reels of mobile slots and play other mobile casino games on their mobile phones and tablets.

Security and Fairness 

The casino website is secured with the industry-standard SSL encryption, which ensures players' private information and data are safe at all times and never disclosed to third parties.

The games found in the casino are provably fair, especially since the SoftSwiss slots come with a provability widget which verifies the fairness of the games. In addition, NetEnt and Microgaming are regularly tested and monitored software providers, so players can rest assured their games are, too.

StallCation

Complaints

Read the complaints other players have left for Megawins Casino. Learn more about complaints.

Show all complaints
Unfair delay on verification process
Hello,

So i openned account on megawins.com and deposited 50 euro and won 700 euro and decided to cash out. Seen they have an upload documents section so i uploaded everything that was requested there. (Bank statement,Proof of ID and card pictures). It was friday night,saturday i went on the chat and asked how long it will take to get verified and they told me that there is nobody from security team on the weekend,so clearly i had to wait untill monday (fair enough).

By monday i played a bit more and reached to 1300 euro . And here it gets interesting i went on the chat again on monday and asked if they can verify me,the operator told me it takes up to 24 hours but also to make sure to upload a selfie holding my ID (THIS WAS NOT MENTIONED IN THEÝRE DOCUMENTS SECTION) . So tuesday morning i uploaded the selfie as well in that section ..about midday i went on the chat again since more then 24 hours passed since monday morning,this time i had 2300 euro in my account(yes quite lucky) and the operator simply told me to wait a bit more and to not worry as there is a tag on my case and that security will see first thing in the morning(WHAAAAT ? ANOTHER DAY TO WAIT..48 HOURS NOW)..hmm ok.
Wednesday i noticed that the bank statement wich i uploaded just past the 90 days so to avoid any delay i reuploaded a diferent page from my bank statement,from december. And i contacted the chat again midday as i had no answer from this security team ..this time with 2700 euro in my balance waiting to cash out. And surprise surprise the bomb gets dropped,because i reuploaded documents my case got somehow at the bottom list or something so the clock got reset to 24 hours each time i uploaded a file (but remember,with the selfie it wasn't mentioned in the documents section,so it's they're fault for delaying this). All this days i was checking my email every 2 minutes hoping the secuity team will verify me..i'm a scheptical person and i was worried they won't pay me(i still do believe that they wait for me to loose the balance).

Anyway on wednesday after talking to Christina on the chat (probably the manager) for about 30 minutes she assured me that tomorrow starting 09:00 UCT time the security team will get me veryfied as she put o priority tag on my case and that they will get back to me for sure,remember i was very pushy and Christina very kind to assure me that thursday will get sorted. So finally i had some piece of mind that this will end thursday(today). But today i recieved an email from the support( not the security team) saying that '' we put a priority tag on your account and we expect that the security team will verify your account during today'' .This basically disregarded everything that Christina said a day before,it wasn't for sure today anymore. So i went back to track Christina on the chat and again she explained to me that they follow the protocol and it will be veryfied today for sure,but i asked her for the security email to contact them myself.
They replied shortly to my email and they said to have patience and that tomorrow they will verify my account..so now i have to wait another day for them to take a look at some pictures. It is clear for me that they will say that it will be on monday ..and so on,they simply don't like the fact that i won 2700 euro with only 50 euro.

Also i'm going on holiday for 16 days on sunday and probably i won't be able to acces my account from a diferrent country (they know about that as well) . I'm hoping if you guys contact them and ask them to stick to they're word and verify those pictures today as they keep saying they do. If not i hope you pin this somewhere so people can avoid this casino,nobody disurves to go through this,we are customers after all.
staus Resolved
€2700
Severe breach of terms & conditions
Dear Askgamblers support,

Summary:
On the 18th of September 2018, I opened an account at this casino and made my first deposit. I provided all the required documents for verification purposes in order to have a win processed. All was good and my account was verified.

I have had gambling problems and therefore I have self excluded myself at a lot of casino brands.

Megawins is part of the known Direx Group. I am a citizen of the Netherlands. Here is the link to their terms and conditions. https://help.megawins.com/terms-and-conditions/terms-and-conditions-of-megawins/terms-conditions-of-megawins

In 3.2.8. of their terms and conditions it is stated: Customers from Netherlands are restricted from playing for real money and Bitcoins.
In 3.10. of their terms and conditions it is stated: If you are a player from France, Spain, the Netherlands, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins. These terms and conditions have been effective from: May 25th 2018 and Last Updated: July 3rd 2018.

At all of Direx group's casinos, players from the Netherlands are restricted. At this casino as well as you may read in their terms and conditions, but they acticated my account, verified my account with all the necessary documents, let me deposit huge amounts, let me wager etc, processed some withdrawals etc.. This is against their own terms and conditions, thus it is illegal. It is a severe breach of their terms and conditions and against their own polity, their group's policy etc.

As I have submitted a complaint earlier, with some other points I will skip that.

I have sent several mails to Megawins, I will send them seperately to [email protected], as per suggestion of your own customer support agents. Currently they have blocked access to my account, without any prior notice. I am unable to access my account, therefore I am unable to send you the deposit transcript. What I will do is, I will give you my bank statement with the deposits to their casino highlighted, from the 1st deposit to the last deposit. I deposited through my creditcard as well, I am sending those statements as well. What more prove can I give for you to see the deposits.

The concerned amount equals to more then 35.000 euros from the 18th of september onwards.
Unfortunately they are not responding to my queries to settle this matter. I received an email, that the matter is escalated to the manager at Megawins.

Megawins has unfortunately not taken responsibility as a professional casino that would protect its customers and act according to terms & conditions, law and responsible gaming policies.

Solution: All money deposited to be returned from the first deposit to the last deposit. Any winnings I had they may deduct from the deposited amount.
staus Resolved
€38609
Unjustified confiscation of 0.634 BTC winnings
On July, 29, 3 days ago I signed up on megawins.com, deposited .18 BTC and played for a couple hours, after which I was lucky enough to grow my balance to .634 BTC. I tried to withdraw in the evening. The following morning, I received an email about my account being suspected for multi-account, and was requested ID, a picture of me holding my ID, a bank statement to prove the address, a screen of my deposit and a screen of whatismyip.com Email went unread till the morning of July 31. On Aug 1, I had the intention of having all of my bitcoins of my private wallets thanks to Bitcoin.com recommendations, so as soon as I read my email, I sent my documents in and contacted support and asked them to keep an eye on the withdrawal, because I wanted to have the possibility to spend my Bitcoin Cash. Chat: http://imgur.com/a/dV9iB After that I, the night of July 31, I received an email stating that my account was gonna be closed for double spending and my funds confiscated! Obviously, I didn't double spend. Tx id of the deposit is: 62a3240be0919d7d933b1263e8df7416cdf4379d82ad7c30786ba17a32b287d7 I also sent them a screen of a transaction of my depost: http://imgur.com/xEZ1iqI.jpg Email from the website claims that they reserve the right to void wins done with 0 confirmations. However, my account was credited with bitcoins and I risked quite a bit to win those .634 BTC. Most of the time I'd have lost my deposit and the casino would've made a win, I can't believe there is any casino license that allows them to claim my balance in the small chance I don't lose it, unless of course they have sound proof of fraudulent behaviour, which they don't. In fact – I haven't told this to megawins, because I don’t trust them to solve this privately anymore – a day before that transaction, I made a deposit on bitcoinpenguin.com. I also bet as soon as I was credited, and I withdrew, “luckily” at a loss of .1 BTC. I hope this remove the doubt of me having any bad intentions with this transaction. http://i.imgur.com/0zuwEIf.jpg bitcoinpenguin.com, who is also on askgamblers.com, can confirm. I didn't dispute with megawins.com after the email. I decided to come and post here. What I believe at this point is they were trying to seize my funds since the start, possibly due to the huge number of Bitcoin that were being withdrawn due to the hard fork. Or worse, that they didn't have the funds to pay them anymore. Fact is, I wasn’t credited my .634 BTC. I hope that I am wrong and that they honour my risks and credit me my .634 BTC. I also hope that the .634 BCH they embezzled by keeping my BTC for more than their own self-imposed 24 hours withdrawal window be credited to me, as the BCH alone it’s currently worth more than 300 USD. P.S.: To keep this in perspective for future readers, in case this compliant stands: .634 BTC = 1775 USD while .18 USD = 500 USD.
staus Resolved
$1775

Complaint Statistics

Resolved 6
Avg. Amount $ 9,290
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
7.8/10 51 reviews

Top reviews from our players

Plenty of games. Website functionality is good, VIP program and all kinds of other small things that make experience nice. Withdrawal & KYC process are extremely fast.

KYC process with selfie is something I dont understand but that´s a minor nuisance once you get over it.

Hi @Flakki, Thank you so much for your review. It really means a lot to us to hear your good feedback. We have recently reviewed our policy on selfie with KYC, seems you could have been one of the last ones asked for it (Unless there are other circumstances) Our aim is to make verification as easy and painless as possible. To hear that you found it fast was music to our ears, our goal is to complete all verifications same day. Thanks again I wasn't able to locate your account but if you could pop to chat and ask for Jane she will love to find you a little gesture. Kindest Regards MegaWins

user avatar

Support had a fantastic behaviour with me
Fast account verification and payment
One of the best Direx N.V. casinos
Lot of providers to play

Dear @NANDO008, Thank you for your fantastic review. We aim to make the verification process as fast as possible so that you can withdraw your MegaWins in an instant! If you ever need anything at all please do not hesitate to ask and please also check your account for a treat from the support girls ;) MegaWins Casino

user avatar

Slot selection is decent and website design is nice

Firstly, bonus wagering requirements are just bad - 50x. But more importantly - their KYC procedure is an absolute joke. I sent in all the documents that are asked for on the website (ID, utility bill, credit card, proof of deposit) only to later receive an e-mail with many more additional and completely ridiculous requirements (that appear nowhere on their website) . Like - a selfie with passport and note of current date. Another selfie with casino live chat in the background. A scanned photo of ID (so just a photo is not OK, even though their site states otherwise). And so on. It's a joke. Any casino that asks for selfies for KYC is an embarrassment and more than likely is doing it just so less players get their money out. I recently played in another Direx casino - they had the same KYC procedure on their website, but there I didn't receive any ridiculous requirements to send selfies and what not - I sent in the documents that were asked for on the website and the identity was confirmed in an hour. It's no wonder that other casino is rated much higher than this one. ID, utility bill and credit card - that's all casino should ask for. In my experience (and I have played in ~50 different online casinos) the only casinos that ask for selfies and other nonsense are the shady ones. Never going to play here again.

Dear @OPIUMDOSE, Our customer care team would like to help you resolve this and have reached out to you. Please get in touch so we can make sure everything is correctly understood and resolved. We can't promise that nothing will ever go wrong, we CAN promise that if it does we will always fix it! Our apologies that your first experience wasn't great but we do have some news for you that is positive. Kindest Regards, MegaWins

user avatar

I signed up to Megawins, as I am a VIP player at a sister casino, Playamo. They have a good selection of games, nice layout, and helpful support staff, especially Sophia. I took the welcome bonus with a 100$ deposit, and turned it into $2000 after wagering requirements met, which i cashed out. It was a 7 hour session to get through keeping to the bonus max bet, but I loved every minute.
They accept AUD, and offer payout via credit card, which is a big plus for me. The welcome bonus is nice, i don't usually use bonuses as I tend to deposit a lot more than works with the bonus. They also have a weekly cash back option which I will be availing myself of.

Be prepared to use your phone camera a lot during verification. They are very thorough on making sure you are who you say you are. Which while a little annoying at the time, makes for a more secure gambling experience. Other Minor annoyance is that spinomenal games are not playable for Australian Players, but they are not filtered out like the other providers that don't accept Australian players, so sometimes you will click on a slot and get the not allowed in your country message. Nothing else bad to say, I quite like the Casino and staff.

Dear @pawnstar79, Thank you very much for your review. Please check your inbox for a special reward just for you! Kind Regards, MegaWins Casino

user avatar

I came and play and registered with this casino cuz i read good review at askgamblers.com , so yesterday i sing up and deposit $20 usd via my neteller account, first i like with design this casino so nice and smooth game running so smooth after several hours im lucky managed waggered and my balance left arround $265, then i upload all documents required including my selfie photo holding my passport, now im waiting my cashout till now still pending, MY account [email protected], overall this is nice casino, with tons of games and support chat so nice and friendly.....now im waiting my cashout ....this is the best 1st day at new year 2019 !

Dear Karedok, Congratulations! This is why we are called MegaWins! We are pleased for you and indeed it's a great start to the New Year. Thanks so much for contacting us, I will also add a priority tag for you. Thanks for your review too it really means a lot to us. Kind Regards, MegaWins Casino

user avatar

Decent amount of providers, nice layout, accept crypto

While in my situation I had an issue with a deposit and a payment processor not crediting said deposit, the casino was generous in there compensation and ensured that I was satisfied. The live support is quite good, especially Melanie who made sure that I was taken care of.

Dear BALLYBARBIE12, Thank you so much for your review. You sure put a huge smile on Melanie's face for mentioning her by name :) We would like to say that we can't promise that nothing will ever go wrong, what we CAN promise is that if something does we will always fix it. Thank you once again and we wish you the very best. MegaWins Casino

user avatar

The easy to use platform
10$ minimum deposit where most only have $25 minimum

Really slack at solving any issues, noone available to speak to except chat agents that have 'Forward any problem you have on to a different department.
I deposited not one but 2 $20 Neo surf vouchers the first one still hasnt been credited to my account, and I did it over a week ago. Iv been trying to get someone from the casino to help me sort the issue but and the agents just tell me they will get someone from finance to to fix it which isnt really helpful, when there is no assurance that ots going to get done with in a certain time. If its this hard to deposit I cant imagine it being easy to withdraw. They have lost me

Dear SHANTELLE.BETS, Thank you so much for reaching out to us here. We have been trying to get in touch with you. None of these transactions are valid on our side. They have been declined, we have reached out to you directly so we can resolve this together. Please check for the emails we have been sending on your registered email so we can fix this for you. I believe the team even put a little sugar on your account for your trouble. Please can you provide all details for the 13 declined and pending attempts so we can report this properly to the NeoSurf service, they won't entertain us without some details I'm sorry. In the mean time we hope you enjoy our little gift to say we are sorry you couldn't deposit. Kind Regards, MegaWins Casino

user avatar

Hello , I discovered this casino a few weeks back. I really like the games available in this casino. I love playing games from amatic and playngo. I have won 900 euro's from a 40 euro deposit. This is where I go to the dislike part.

I don't like the waiting game where I'm in now. I withdrew the money on sunday 14-10 and send them several selfies and paperwork ( a lot of photo's) on moday 15-10 , still did not hear from them on 20-10. I only got a message which said they would inform me of the outcome. I also find it weird that the Netherlands is restricted but they offer Ideal as a payment method.

Hi there! Thank you for reviewing our casino and congratulations on the win. We are sorry you've had to go through this experience. Your account was already cleared after a brief review and we apologize for taking longer than usual. By Monday your withdrawal should be sent out and once done it should take a couple business days to hit your account. Please be aware that you will already enjoy much faster withdrawal times already because your account has been verified. Thank you for playing with us at Megawins.

user avatar

I have an account in this casino for less than two years, I made a few deposits, the last one turned out to be happy. The amount is not big, 150 euros, but win is a win. Navigation in the casino is a good, clear menu, great - fast support There were a few slots, but generally a plus.

I received email with reload bonus so I deposited the casino using the bitcoin method because the other popular deposit method was limited for Poland ( skrill, ecopayz )
I have ordered payment and I received a chat message that I have to verify my account.
This was the worst verification I've had for over 10 years playing online casinos. I had to take a selfie photo with ID and a date card and SECOND slefie with holding ID and in the background a live chat on a laptop screen. UNREAL. Amount was only 150 euro( !!! ). This is a slight exaggeration in my opinion. I do not know what was the reason for such verification, or my country or the bitcoin payment method. The casino, of course, paid me my winnings, but such verification is an exaggeration. Casino payable but you may find it difficult to pay your winnings.

Dear Chris23, Thank you for your feedback, all comments are welcomed as it helps us to continually improve our player experience. We pride ourselves on giving the fastest fiat payouts in the industry, from the time you requested the withdrawal your verification procedure was completed and winnings were paid within less than 20 hours. Now you are verified you can expect every withdrawal much faster. We are sorry that you feel that part of your experience was a requirement but now it's completed you are literally 'free as a bird' to withdraw without hinderance or worry. We have also as an extra gesture added some spins on your account, just as a thank you for your feedback Kindest Regards, MegaWins Casino

user avatar

MegaWins Casino is yet one more casino belonging to Direx NV but I've only signed up at this casino recently. The reason for that was nothing more than just a simple 'too many Direx NV casinos to play at'! Yep, I already have signed up, deposited and played at about 17 of their casinos so far, so this MegaWins Casino was my latest addition to the mega bunch, hehehe.

Not surprising at all to know, like most other Direx NV casinos, MegaWins also have a great selection of games from popular big name providers, but what's most important to me is having NetEnt, Microgaming and Play'nGo games - I hardly play games from the other providers, so they are not important to me at all. However, not having a good selection of games and providers would mean getting a lower review rating from me.

I also like the Softswiss platform that MegaWins Casino is using. It is not the best, but better than most others. However, typically of the platform, there are still instances whereby more fine tuning is required by the casino in order to make the entire platform running smoothly and without glitches. The Favourites list, for example, can be used to pick and list out all my favourite games, but this list would completely disappear after logging out! Argh! After getting this nuisances a few times, I simply stopped listing out my favourite games - it was just a waste of time anyway. This Favourite list should always be available once it is created, but most of Direx NV casinos simply don't keep them! I don't like this at all!

I do have several dislikes at MegaWins Casino! After playing a game, any game, closing that game (by clicking on the 'X' button) simply didn't work at all! The page would refresh, but reloading back the same blardy game, over and over again each time that 'X' was clicked, instead of going to the home page! I find this really really annoying, so MegaWins should take note and get this corrected quickly!

After making my first deposit of $20, the 100% welcome bonus got credited automatically, but had a wagering requirement of 50x. That $20 bonus carried a hefty $1000 turnover! Nope, I certainly didn't like it at all, so I cancelled it off, but by doing so, the 140 free spins package also got cancelled off! What the argh! So in the end, all I had was my $20 deposit to play with, with nothing gained at all from its Welcome package, so why have it in the first place? Sheesh!

Without going into too much details, I then played my favourite Finn And The Swirly Spin game - it played very badly and I could only get to the 4 Keys level, which was a very poor game play. I really didn't get any satisfaction at all on my first ever play at MegaWins Casino! But luckily enough, for being a Direx NV casino, for which I already had many good times at their other casinos, MegaWins would certainly have gotten a much lower rating from me!

Dear AFI4WINS, We are sorry things were not better for you on your first time. I wasn't able to locate your account, would you be so kind to contact our friendly live chat girls and quote 'VIP Care from Ask Gamblers' Then I'll know how to find you and show how much we really do care! All the best MegaWins Casino

user avatar

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