Megawins Casino - Severe breach of terms & conditions

Dear @arkahn,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Dear Askgamblers,

Thank you for your message. As Megawins is not letting me access my account and is not sending me my deposit transcripts, I have gone through all my bankstatements and creditcards. I have sent you the bank statements as well.

The total deposited amount we are talking about totals: Euro 42.609,-
I made some additional deposits as well through paysafecard, I might have missed those. They can check in a blink of an eye what the total amount is. They may deduct any winnings. There has been 1 win of around 4.000,-. That would make the total amount Euro 38.609,-.

There has been another significant mistake from their side. I had a self exclusion set at Bob's casino, which is part of the Direx Group but incorporated under the laws of Malta. I had another self exclusion set at Gunsbet Casino, which is also part of the Direx Group, registered and established under the laws of Curacao. Exactly the same as Megawins casino. Yet my self exclusion was also not adhered to. This is against all responsible gaming policies. I have sent you the proof of this as well.

I seriously ask them to take responsibility, acknowledge their mistake and mismanagement, be a socially responsible casino and pay me back all the deposited money since the first deposit till the last deposit.

Dear @arkahn,

We checked your account, when you had wins you were paid, everything is regular.

We do not accept players from the Netherlands, this happened recently, therefore, your account has been closed and cannot be reopened.

Kind Regards,
MegaWins Casino

Hello Megawins,

What kind of answer are you giving me. You have breached all terms and conditions. Read the above complaint carefully.

Your terms and conditions are effectieve from may 25th 2018. Last Updated July 3rd 2018. Dont lie it happened recently. I was scrolling through comments about your casino at Askgamblers website and another Dutch player confirms you dont accept players from the Netherlands from a long while ago.

You let me wager for real money which is a breach of your terms and conditions and accepted me. Additionally you did not adhere to my self exclusion which was in place at gunsbet and bobs casino, both part of Direx N.V.

Besides this, send me all my account history, all my deposits, all my chat transcripts.

You may keep any withdrawal. Pay me back all my deposits from the 18th of september onwards till the last deposit immediately. Dont act like a rogue casino. You have not adhered to Responsible gaming policies and terms and conditions. Ive sent all proof to askgamblers.

@ Askgamblers, it seems they dont understand the issue, please make them explain. Plz interfere for this unprofessional casino to respond in a Responsible way.

I also went through the comments about megawins on Askgamblers. A registered user commented on the 8th of August 2018 - Netherlands is a restricted country on Megawins!!!!! Plz do check the review!

@ Askgamblers, please ask them for solid proof to show that Netherlands was just added to the list of restricted countries and not allowed to place real money wagers. I made an account on the 18th of September 2018. I have solid proof they are lying and the probition for the Netherlands was way before that. Plus ask them why they did not adhere to my self exclusion at gunsbet from their group under same jurisdiction. What a lousy casino this is. They failed to adhere to their OWN terms and conditions miserably. Give me my money back or have the decency to come clean.

Megawins terms and conditions:
Effective from: May 25th 2018
Last Updated: July 3rd 2018

3.2.8. Customers from Netherlands are restricted from playing for real money and Bitcoins.

3.10. If you are a player from France, Spain, the Netherlands, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins.

1.5. Whenever we amend these Terms and Conditions in a way that would limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes taking effect and you will be required to re-confirm your acceptance. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.

4.5. We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship --> I have requested my personal data several times. They are not giving it to me. I need my complete transaction history, all my chat transcripts (my chat transcripts will also show they did not respect Responsible Gaming Policies), account info etc. I demand all my account info immediately, you are obliged by law.

Many other websites on the internet, confirm that Netherlands was a restricted country on Megawins, way before I became a member on the 28th of september.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/on­lin­e-c­asi­nos­/me­gaw­ins­-ca­sin­o-r­eview/ --> REVIEWED ON AUGUST 8. 2018
Always played with fun... Netherlands is now restricted!

Please don't lie, take responsibility that you were not able to adhere to terms and conditions.

Kindly transfer me back all my deposits from the 18th of september 2018 till my last deposit. Any winnings you can deduct from the refundable amount.

Dear @arkahn,

You had wins and losses on your account, all your wins are paid and there is no remaining balance.

Your account was permanently closed due to a restriction in your jurisdiction.

Thank you for requesting your details; an email will be sent to you containing your account deposits, withdrawals and bonuses within the next 24 hours.


Kind Regards,
MegaWins Casino

Guys listen plz dont act ignorantly. Read my mails carefully.

I made my account on the 18th of september 2018.

The Netherlands restriction was already effective at that point in time. I have given you all the proof. You let me wager amounts which should not have been possible. Your terms and conditions 3.2.8 & 3.10.

Everything is stated in your terms and conditions that are effective from May 25th 2018 and Last Updated July 3rd 2018. On the internet, Askgamblers review sectio’s, on several websites you can see Netherlands was restricted way before the 18th of September.

Therefore I immediately ask for a refund of all my deposits from 18th september 2018.

Dear Askgamblers plz intervene. They are not acknowleding their mistake.

Dear Megawins Casino,

We would appreciate if you could provide AskGamblers Casino Complaints Team with all details referring to the dispute, including but not limited to:

- player's date of registration;

- player's registered details and whether these are matching Netherlands profile;

- full history of all player's deposits and withdrawals

- reasonable explanation why the Netherlands is stated as restricted country in two of your terms

3.2.8. Customers from Netherlands are restricted from playing for real money and Bitcoins.

3.10. If you are a player from France, Spain, the Netherlands, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins.

but is missing in the Term

3.1.8. Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: USA and its territories, UK, Spain, France. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy

- how come the operator accepted players and/or deposits from players who are obviously registered and playing from a country which is supposed to be restricted upon at least two of their terms

Aforementioned evidence please send directly to the AskGamblers Complaint Team at suppor­t@a­skg­amb­ler­s.com

Thank you in advance.

Dear @AskGamblers,

Thank you for stepping in. I can confirm an email was just sent to your @support explaining the details.


Kindest Regards,
MegaWins Casino

Dear Megawins thank you for responding. I am hoping that as a renowned casino you will take responsibility and acknowledge the discrepancies from you side and settle the matter. By looking at your trackrecord I am hoping you will. Kindly send me my account deposits, account details, chat transcripts etc, all info you have about me to my mail as promised within 24 hours 2 days Breaching terms and condition is a serious sensitive matter and will bring you as well as your group negative publicity and shame.

@ Askgamblers, have they sent you the required information. Im getting fed up with this shady casino. Stole over 38 thousand euros from me. Till date they have not sent me information I had asked them and to which they replied on 10th december, ill receive it within 24 hours.

@ Megawins. To cut it short. I am amazed by your ineptitude. You have no legal ground to stand on. You let me register, verified my account and let me wager for real money although Im from the Netherlands and your T&C restrict that and were effective before me signing up. Illegal < content removed > and a severe violation of your terms and conditions. You directly refund me all my deposits since my registration, deduct any winnings on my behalf. 38000 euros approx should be settled instantly. In any other case I will contact all authorities in this world and drag you in so much shame. Antille Phone (your license holder will be delighted).

POGG, local newspapers, Dutch gaming commission, EC, International Association of Gaming Regulators and have them look into your gaming practices and irregularities including your Responsible gaming practices.Cut the < content removed > and settle this asap.

Dear @arkahn,

Please keep in mind that AskGamblers Complaints Team maintains zero tolerance towards verbal aggression or any other kind of behavior which could be considered as offensive. Please refrain from using abusive epithets from now on, otherwise it may result in your current complaint being rejected.

Kindly note, that some of the words have been removed from your latest message.

Thank you for your cooperation.

Dear @ Askgamblers. Is there any crucial update on the case? Thanks!

Dear all, 

Please keep in mind that AskGamblers Complaints Team is still awaiting from Megawins Casino a detailed response and/or additional clarification for all the questi­ons­ ­raised in our complaints post from December the12th

Dear @ Askgamblers & Megawins.

Megawins is being really silent on the matter. I find it troubling to see that there isnt’t a reply. On Dec 12th you had asked Megawins for information. On Dec 14th they replied that they had just sent an e-mail. Apparently the information is still lacking. The troubling part here is that the concerned amount is over 38.000 euros. I would appreciate if they acknowledge their mistakes and contradictions and return me my money at an earliest convenience. I suppose they are not thieves and would like to restore their name in honor.

@ Dear Askgamblers. A few days have passed, Megawins was active in the beginning but once you asked for information they unfortunately went silent. Could you kindly ask them to send the information asked for on the 12th of Dec. A lot of people are watching this post, every day that passes without a resolution doesnt help their credibility and will result in a drastic trust issue for them. Askgamblers is a platform where millions of players turn to. I want my money issued back to me, we are not talking about hundreds but many thousands. I have seen other same cases on Askgamblers and casino’s have taken responsibility, maybe because they were licenced elsewhere then Megawins. There is a public negative sentiment about casino’s licenced in Curacao and by not settling this matter and responding in an adequate mannen they would prove they belong to those untrustworthy casino’s. @ Megawins, you might be thinking about the thousands you took from me wrongly and maybe not wanting to return, your löss would be way bigger. @ Megawins I still believe in your good will and honesty to solve the matter. The amount is huge, you may want time to settle internally with management, but an update from your side would be highly appreciated.

Dear @arkahn,

We checked your account, when you had withdrawals from wins, you were paid promptly.

There is no remaining balance on your account to pay.



Kind Regards,
MegaWins Casino

@ Askgamblers support. Is Megawins joking? Is there some automated reply or something?

The topic is: severe breach of terms and conditions!

They dont even answer you Askgamblers with the info requested, they dont answer me. They have not sent you information u requested on 12 Dec.

What is happening here???? For God’s sake help me!

Megawins let me deposit and play with real money although it is clearly stated in their terms and conditions from 3rd July that players from Netherlands will NOT be allowed to play for real money etc.

Plz HELP with this irresponsible casino. There is not even a manager taking this serious issue up.

@ Megawins, it is clear now you don’t give anything about your players, you are a scam casino licenced in Curacao. You are in service to rob your players and laugh out loud with your license holder.

You don’t reply on the concerned issue, you avoid sending evidence asked for. You dont care about GDPR laws, you mock Responsible Gaming policies and dont take your own Terms and Conditions serious. I have now sent to you an official Subject Access Request according to GDPR.

Probably you are delaying sending evidence and replying to Askgamblers, so that the complaint gets closed here and you pay off your gaming authority to take your side.

Once again on 12 Dec Askgamblers asked you the following:

Dear Megawins Casino,

We would appreciate if you could provide AskGamblers Casino Complaints Team with all details referring to the dispute, including but not limited to:

- player's date of registration;

- player's registered details and whether
these are matching Netherlands profile;

- full history of all player's deposits and withdrawals

- reasonable explanation why the Netherlands is stated as restricted country in two of your terms

3.2.8. Customers from Netherlands are restricted from playing for real money and Bitcoins.

3.10. If you are a player from France, Spain, the Netherlands, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins.

but is missing in the Term

3.1.8. Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: USA and its territories, UK, Spain, France. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy

- how come the operator accepted players and/or deposits from players who are obviously registered and playing from a country which is supposed to be restricted upon at least two of their terms

Aforementioned evidence please send directly to the AskGamblers Complaint Team at suppor­­t@­a­s­kg­­amb­­le­r­s.com
Thank you in advance.

Please see attachment. If you validate their license, you see again, Megawins casino is not allowed to offer their services in the Netherlands.

Exactly in line with their terms & conditions last updated 3rd July 2018. This is readily becoming a criminal case.

@ Megawins. I will ask you again to read the last 2 mails and respond accordingly.

I will charge you for accepting me to your casino despite being a player from the Netherlands. You let me make my account on 18th september 2018, although your terms and conditions do not allow it. You allowed me to deposit huge amounts, although your terms and conditions do not allow it, you allowed me to place real money wagers, although your terms and conditions do not allow it, and the law doesn't allow even 1 of these things. Your gambling operations need to be in compliance with the regulations imposed by CFATF and FATF as well, which is clearly not the case my dear Megawins.

Hefty fines are being given by the Dutch Gambling Regulator to gambling operators for serving Dutch customers. I got my answers from Certria and SoftSwiss as well. You are operating under a Curacao license and it is forbidden for you to accept Dutch players. The Curacao Central Bank is stepping up as well and questions have been raised by the Dutch Government. Curacao is one of the four countries in the Kingdom of the Netherlands and really not allowed to accept players from the Netherlands. It pisses everyone of when you do that.

Either you settle this matter meaning you return me all my deposits on a positive note or we will be dancing together on all possible stages. I don't think Direx, nor Antillephone will be happy about this when it goes to a higher level. The best thing is I still receive promotional emails from you, you keep on targeting me.

You can't escape the GDPR act as well. You received my Subject Access Request already.

Hopefully you understand this English and don't give me nonsense answers like a pre-programmed robot.

Again a gentle reminder: All deposits made to your casino from the 18th September 2018, need to be returned. Once this happens, we close the case and I refrain from taking further steps. Small gesture from my side, you can keep the withdrawals I made. The amount is around 38.000 Euros (thirty eight thousand). But again it should be a small amount for you compared to all the mess that could come your way.

Have great holidays ahead!

@ Megawins. I will ask you again to read the last 2 mails and respond accordingly. This is just a reminder to be respectful to your players and respons to queries when they are put in place.

I will charge you for accepting me to your casino despite being a player from the Netherlands. You let me make my account on 18th september 2018, although your terms and conditions do not allow it. You allowed me to deposit huge amounts, although your terms and conditions do not allow it, you allowed me to place real money wagers, although your terms and conditions do not allow it, and the law doesn't allow even 1 of these things. Your gambling operations need to be in compliance with the regulations imposed by CFATF and FATF as well, which is clearly not the case my dear Megawins.

Hefty fines are being given by the Dutch Gambling Regulator to gambling operators for serving Dutch customers. I got my answers from Certria and SoftSwiss as well. You are operating under a Curacao license and it is forbidden for you to accept Dutch players. The Curacao Central Bank is stepping up as well and questions have been raised by the Dutch Government. Curacao is one of the four countries in the Kingdom of the Netherlands and really not allowed to accept players from the Netherlands. It pisses everyone of when you do that.

Either you settle this matter meaning you return me all my deposits on a positive note or we will be dancing together on all possible stages. I don't think Direx, nor Antillephone will be happy about this when it goes to a higher level. The best thing is I still receive promotional emails from you, you keep on targeting me.

You can't escape the GDPR act as well. You received my Subject Access Request already.

Hopefully you understand this English and don't give me nonsense answers like a pre-programmed robot.

Again a gentle reminder: All deposits made to your casino from the 18th September 2018, need to be returned. Once this happens, we close the case and I refrain from taking further steps. Small gesture from my side, you can keep the withdrawals I made. The amount is around 38.000 Euros (thirty eight thousand). But again it should be a small amount for you compared to all the mess that could come your way.

Finally: You don't use geo location, neither do you restrict the Netherlands in your sign-up, which is clearly misleading and rogue. Besides this when I made my account on the 18th of September 2018 and sent you all the required documents for account verification like passport, utility bill, copy bank card, you as an operator knew at that point that I am from the Netherlands. You obviously made a mistake here. You approved my documents, you approved my withdrawals to a dutch bank account, because I had to state bank name, iban, bic, and bank address while making a withdrawal. All acting against the law, against the usage of your license and against your own terms and conditions. I will give you this week to settle the matter and refund me my deposits. In any other case, there will be legal action and international exposure to this case. You stole over 40.000 euros from me, it is not an amount that I will digest this and let it pass by. You will experience that if we do not reach a mutual agreement. I am not threatening, I am urging you to treat your customers in an honest manner and not try to rob them.