Jumba Bet Casino

Item: Jumba Bet Casino
Rating: 1
Author: Goran G.

Jumba Bet Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 8 reviews

2/10

8 reviews

Complaint Response 9 complaints

5 days avg. 9 complaints

What we like

0-24 withdrawal timeframe
Live chat open 24/7
Mobile friendly design
Multiple payment methods

What we don’t like

Low withdrawal limits (excluding VIP)
Several country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Jumba Bet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.jumbabet.com/

Established

2016

Licences

Curacao Gaming Control Board

Company

Genesys Technology N.V.

Affiliate Program

Funky Affiliates

Languages

English, French

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

Payz, Bitcoin, Visa, MasterCard, Skrill, Neteller, EcoCard

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, Cheque, Bitcoin

Withdrawal Fees

Withdrawal Limit

USD 1,500 per week

Currencies

Australian dollars, Canadian dollars, Danish krone, Euros, Norwegian kroner, US dollars, New Zealand dollars

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 7-10 days
Card Payments 6-8 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Rival, Betsoft, Saucify (BetOnSoft)

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

1 844 236 8582
0 800 911 620
1 855 745 1441

FAQ Section

Suggest an edit

Jumba Bet Casino is a vibey jungle themed online casino where members can log in and play a selection of games ranging from video slots and table games to video pokers. Members will also be able to pick from hundreds of different titles from the Saucify, Betsoft, Rival, Genii and a few more gaming providers. The site is available to play in English or French and can be enjoyed instantly or players can download the casino client to a desktop device. They’re also available on mobile. Jumba Bet Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot offer any registrations or process deposits and withdrawals to and from members residing in countries that include Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland. The full list of restricted countries can be found under ‘More Casino Details’.

Mobile Gaming

The casino can also be enjoyed on the go! Players can use their smartphone and tablet devices on iOS and Android and use a mobile browser to access a selection of the casinos greatest mobile games.

Security and Fairness

When it comes to security players can rest assured as the casino uses 128-bit SSL encryption and firewall services. This ensures players personal and financial transactions are encrypted and kept secure.

They also use a random number generator on their games to make sure players can enjoy a fair and random experience each and every time.

Support

Players who need assistance and any comments, questions or queries answered can contact the casinos live chat facility which is open 24 hours a day, 7 days a week. Players can also contact the casino for additional support using their support email and toll-free phone numbers. This is available to European, Canadian and International players.

Virtual Games

Jumba Bet caters for slot lovers with a large selection of online slots to play from the Saucify software providers, as well as Betsoft, Rival, and Genii. The casino adds the newest games as they’re released, and members can also enjoy Saucify’s older classics too. Games can be easily found in the casino lobby and members can use the search engine to help find favourite games. Titles include the Bucksy Malone Slot, BigFroot Slot, Perfect Date Slot, Big Game Slot, Age of Spartans Slot and Alpha Squad Slot.

Players who like betting on table games can also enjoy a range of games here which include variants of blackjack, roulette and poker. These include games like European Blackjack, Punto Banco and 3 Card Poker.

Those who prefer video poker games can place their bets on a selection of card games with various bet sizes to cater for different budgets. Members can enjoy games like Bonus Poker, Aces and Faces, Jacks or Better and Double Bonus Poker.

There’s also a selection of other games available like Keno and Lucky Scratch.

Complaints

Read the complaints other players have left for Jumba Bet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Not processing my withdrawals

Original winnings were around $33000 but while unknowingly being given the run around played back in and was only trying to withdraw $12400. They don't answer their live chats and disconnect in the middle of their emails don't get through and google says it is because their inbox has met quota meaning it's full. I had to email an email I found on a random promo email I had received and that person then gave my info to a different person who is supposed to be part of their VIP program. They requested and asked and I provided and answered, Cody who is with their VIP program clearly stated in an email that everything was good to go and after doing a phone verification that accounting would pay me out. I did the phone verification they asked of me as well and at the end of the phone verification conversation, the female on the phone stated clearly she was clearly it and putting on my account that I had completed the verification and was all good to go that she would notify accounting. It's been almost 2 1/2 weeks since I actually won and still have not received my withdrawals. I went on the live chat this morning to see what was going on and they actually answered and tried to say they haven't paid me out because of not receiving docs but then when I told Kevin on the live chat that Cody with the VIP program cleared all of my docs and questions and had stated I only needed a phone to verify and that I completed my phone verify and that the women on the phone cleared the phone verification and accounting was just supposed to pay me out he responded with that my account is restricted due to multiple accounts. Which is My husband's account that he is speaking about which I already Cleared with Cody and sent in my actual marriage certification/license and was already asked about and after providing docs and explanation they said it was ok and cleared. I just would like my withdrawal.

Update 06/03/2022 - NEVER PAID OUT AND LOCKED MY ACCOUNT. THEY COMPLETELY IGNORED ALL COMMUNICATIONS AFTER LOCKING MY ACCOUNT.

Unresolved

$12,400

I won $800 from a 6 dollar bitcoin deposit

So, I made a 6.50$ bitcoin deposit, without any outstanding bonuses and didn't ask or receive any bonus on the deposit.

Then I start playing with the 6.5$ and won 800$ and I requested a withdrawal.

Then I received 90$ in my bitcoin wallet (which was supposed to be 100$) because they made a 700$ adjustment on my withdrawal because they said it was won from a bonus.

After multiple chat sessions and back and forth, I prove that it wasn't won from a bonus and I would like a full payout.

A little later I go back to chat again and then they say my deposit was less than the minimum amount and that's why I can't withdrawal more than 100$,

I have been making small deposits all the time, I even get bonuses and free spins from the support chat for my small deposits and its never been a problem, the one time I win they can't payout.

I asked them to show me where in rules say if I deposit less than 20$ there will be a 100$ max cash out, or anything regarding not getting paid because of less than minimum deposit. All i can find is you must make Minimum deposit to qualify for bonus.

The phone number they have never answers and there's no way to talk to a manager or someone in finance department.

Unresolved

$800

Issues with delayed withdrawal

I have been trying to make a withdrawal since the 9th of September. I have complied with the requirements for the withdrawal so I don't understand the delay. I have emailed them 3 times, tried live chat 2 times (where I got dropped both times), and sent them 3 messages regarding information on my "pending withdrawal" and still have been unable to even get a response from them. I have sent them copies of my ID, credit cards used, and a required utility bill and cannot even get them to confirm that they have received them. In the past I have typically got tired of waiting and played my winnings down to zero. I refuse to do that again and would just like to know the status of my withdrawal and the reason for that status..

Unresolved

$1,000

Withdrawal request still pending after 10+days

on april 8 i requested a withdrawal of $300 from Jumba Bet Casino.. the request showed "pending", which was fine as i still needed to submit my proof documents.. i submitted those on the 10th.. my request still shows pending. i have attempted to get info 3 times through their chat function and as soon as i posed my question, "why is my status still pending?", i was disconnected from chat. i have emailed them 2 times and gotten no response. i have never gotten anything from them regarding my withdrawal request.. yes, i used a bonus. but i double-checkedf everything before and after and i played properly to be able to claim the winnings.. i dont know what to do..

Rejected

$300

No payout

They wont pay out my winnings have emails stating my withdrawal was successful have tried contacting them via email and get no reply tried talking through live chat and get a rude response
I have screenshot majority of emails and transactions just want some help getting my win

Unresolved

$2,900

BTC payment is missing

Below is the completed transaction to the BTC deposit address that was provided by Jumba Bet Casino. They told me the transaction failed and that i would be credited back via my service provider. That i told them was impossible because you didn't have my deposit BTC address. They assured me 48 to 72 hours it would be crredited back. That was 4 days ago and still nothing but how can it be credited back anyway doesn't make sense. I'v chatted with them for the past 4 days straight and never get anywhere the transaction now has 465 confirmations and still no funds credited anywhere they just took my money and poof "the transaction failed". I cannot express how mad this gets me that this company can just do that.

Unresolved

Getting the run around with loyalty bonus withdrawal

On 4/21/2019 I used loyalty points to claim free spins on slot game "Small Soldiers" at JumbaBet casino. I won $146 on the free spins. The required playthrough before I could collect was a massive $5872.00. The active bonus stated that any winnings from the bonus would be redeemed to my cash account once playthrough was met. I played for hours and managed to get my balance up to $1258.89 by the time I met the $5872.00 playthrough requirement. I requested a withdrawal of $1258.89. The casino takes 8 days to review my request and, when they do, they remove $1155.89 from my balance / request. I contacted customer support and was told that the max cash out on a no-deposit bonus is $100. This was not a no-deposit bonus - it was a loyalty bonus. Furthermore, if they want to try to use some technicality to get out of paying me the full amount, I will point to their own, published loyalty technicality. From their website:

"Maximum Withdrawal: No deposit bonuses rewarded to you by the Funky Fortunes

loyalty program carry a maximum cash out of $250 for Ruby, $500 for Emerald,

and $1000 for Diamond tiers respectively."

I am tier Emerald, therefore, according their escape clause for not paying people, I should have received $500 (not the $100 I received). I have spent a lot of money at JumbaBet (as evidenced by my tier level). I am sick of online casinos eagerly

taking our money and then balking when it is their turn to pay.

Unresolved

$500

Refusing to pay legitimate winnings

I am a regular player never had an issue at any other casino. I received an email invite as a “VIP” for free spins. It said reach out to customer service and it will be free game spins the number of spins would be you age, so I received 48. I also deposited 50.00 to play. After 15 min I lost my free spins and money. So I decided to play one more time. They have had problems with Visa so I deposited a weird amount 28.00. After I deposited it prompts you if you have a bonus. I did and I entered it, it said verbatim: To stretch your $ further use Hein’s LUVLUCK Code: which is a 100% Match up to $1000 today (you keep all the winnings if you win using this code). I used this code first: GWENSLUVLUCK for a 100% Match up to $800.
Now the rules verbatim from site: Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies. I received free spins won nothing. I deposited 50 got nothing as far as winnings. Then I deposited 28.00 and used the code Hein’s Luv Luck. This is the deposit I won on and I have screen shots to provide proof.

The first time I won with them
They ended up giving me 500.00 and keeping 1000.00. I felt a bit uneasy on the trust. During this time I had hurt myself so I played more than normal. I won 6-8 weeks later roughly 3800. I had to remind them and it was brought up when I won this last time. The accounting man seemed upset that I had won and would not listen and interrupt. Unfortunately bc they are in a foreign country I was helpless.
They said I will receive 100 bc I won when I had not made a deposit! I made TWO-lol. I would really appreciate your assistance bc I lost my job before Christmas and when I play that money means something. I am not asking for charity just what I rightfully won.

Unresolved

Delayed Bitcoin payment

I requested a payout of $653.85 on 11/28/2018 via bitcoin. I've contacted customer support several times. I was told that my payment had been processed and that I should expect to receive it on Thurs., 12/06/2018. I have still not received it (despite contacting customer service twice since 12/06/2018).

Request ID: 645803
Request Amount: $653.85

Resolved

$654

Jumba Bet Casino Complaint Stats

Resolved 1 / 8

Avg. Amount $2,288

Avg. Complaint Duration 4 days

Avg. Response Time 5 days

Review this casino

Share your thoughts with other players

Player Rating

2/10 ● 8 reviews

Top reviews from our players

raf_raf_

5 years ago

5/10

During my off time, I can jump on Jumba Bet Casino and expect that I can have some games that I can play. There are people who will have some good choices for their gaming needs. Hopefully, people can give this site a chance as there are good games here and the UI is pretty good which means that it's pretty easy to navigate. Hopefully, people can take a look at this because it has good potential.

When it comes to negatives, there are some fixable issues with the site. The navigation is a big part of that as there are some laggy and buggy parts of the site. Hopefully, they can fix them. Game selection is a bit sub par which can improve with time but for the meantime, it'll only get an average score but there is a good room for improvement.

Razorphrenia

5 years ago

1/10

Managed to wager 60X for max cashout of 100€. No withdraw buttons. Need to deposit 25€ to make withdrawal. Withdrawal times up to 10 days, it also COSTS 20$ to withdraw.
Terrible customer service. Assistant doesn't answer your questions but he will push you to make that deposits as hard as he can.
Instead of answering any questions until then. I don't recommend at all.

AshrafAltair

5 years ago

5/10

I like how manageable the wagering requirements are. There are also a lot of new games that I haven’t seen on other sites. They also have a user-friendly user interface. Easy to navigate. It also accepts cryptocurrency which is actually a good thing.

The only downside that I have noticed is that each page takes time to load. There are also a lot of going such as too many colours and transitions. Don’t like how they used chunks of texts which is not so friendly to read.

crobbins26

5 years ago

1/10

Very little. They accepted my money very quickly, not sure if that was a plus or not, considering their recalcitrance to allow me to withdraw my winnings.

The play through is now 60X bonus. They will apply a pending bonus and not allow you to forfeit it when you want to withdraw from the money deposited and miraculously beat the playthrough. There should always be a choice to forfeit a bonus before it is applied. In fact, the casino asked if I wanted to forfeit the bonus. I thought they meant the pending bonus. They meant the one I had just played through, so I lost that bonus. Now I can not forfeit this bonus like I did the one before. It is no wonder they offer so many bonuses, it traps you into not being able to ever withdraw your winnings.

Jerion11

6 years ago

1/10

I dislike the fact that, when you make a deposit and if it times out before you deposit, you are not given credit to play, although the funds are processed thru your bank.
No customer service. When you call- you get voicemail and never get a call back. No reply from emails. Thru live chat they tell you to email and crickets.
I will never play at this casino again and feel they should be shutdown.
Please don't spend your money at Jumba Bet. They are a big scam.

omeddinho

6 years ago

1/10

This casino is a scam, why?
- they don't pay out your winnings
- worst customer service
- are not licensed
- withdrawal timeframe claimed is not 24 hours is at least 2 weeks if they pay out 1/100 of your winnings with nonsense reasonings

Barney0170

6 years ago

1/10

There games were cool- fun to play - they offered lots of bonuses- there is nothing else positive about this site- don’t play here- they give you the run around about every withdraw

Down side is you can only with draw $100 off of the bonus- I won $1500 and they reduced it to $100- every withdraw I had - I had to fight to get- one of the worst gaming sites there is out there- go play at cafe casino they are a class act!

JoeJoeallnight

7 years ago

1/10

Table games are definitely biased horribly in the casinos favor. I've played numerous sites and this site is amongst the worst I've ever endured. It's a shame that a site like this is allowed to exist online. No regulatory body = guaranteed sham. Trust me and don't even try it.