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Jumba Bet Casino - Getting the run around with loyalty bonus withdrawal

Complaint Info
Disputed casino Jumba Bet Casino
Reason Declined payment
Amount $ 500
pjmeck Pennsylvania Message
Posted on May 3, 2019

On 4/21/2019 I used loyalty points to claim free spins on slot game "Small Soldiers" at JumbaBet casino. I won $146 on the free spins. The required playthrough before I could collect was a massive $5872.00. The active bonus stated that any winnings from the bonus would be redeemed to my cash account once playthrough was met. I played for hours and managed to get my balance up to $1258.89 by the time I met the $5872.00 playthrough requirement. I requested a withdrawal of $1258.89. The casino takes 8 days to review my request and, when they do, they remove $1155.89 from my balance / request. I contacted customer support and was told that the max cash out on a no-deposit bonus is $100. This was not a no-deposit bonus - it was a loyalty bonus. Furthermore, if they want to try to use some technicality to get out of paying me the full amount, I will point to their own, published loyalty technicality. From their website:

"Maximum Withdrawal: No deposit bonuses rewarded to you by the Funky Fortunes

loyalty program carry a maximum cash out of $250 for Ruby, $500 for Emerald,

and $1000 for Diamond tiers respectively."

I am tier Emerald, therefore, according their escape clause for not paying people, I should have received $500 (not the $100 I received). I have spent a lot of money at JumbaBet (as evidenced by my tier level). I am sick of online casinos eagerly

taking our money and then balking when it is their turn to pay.

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