Complaint #26 Jumba Bet Casino

Not processing my withdrawals

By Bknbnm

4 years ago

Message on forum

Original winnings were around $33000 but while unknowingly being given the run around played back in and was only trying to withdraw $12400. They don't answer their live chats and disconnect in the middle of their emails don't get through and google says it is because their inbox has met quota meaning it's full. I had to email an email I found on a random promo email I had received and that person then gave my info to a different person who is supposed to be part of their VIP program. They requested and asked and I provided and answered, Cody who is with their VIP program clearly stated in an email that everything was good to go and after doing a phone verification that accounting would pay me out. I did the phone verification they asked of me as well and at the end of the phone verification conversation, the female on the phone stated clearly she was clearly it and putting on my account that I had completed the verification and was all good to go that she would notify accounting. It's been almost 2 1/2 weeks since I actually won and still have not received my withdrawals. I went on the live chat this morning to see what was going on and they actually answered and tried to say they haven't paid me out because of not receiving docs but then when I told Kevin on the live chat that Cody with the VIP program cleared all of my docs and questions and had stated I only needed a phone to verify and that I completed my phone verify and that the women on the phone cleared the phone verification and accounting was just supposed to pay me out he responded with that my account is restricted due to multiple accounts. Which is My husband's account that he is speaking about which I already Cleared with Cody and sent in my actual marriage certification/license and was already asked about and after providing docs and explanation they said it was ok and cleared. I just would like my withdrawal.

Update 06/03/2022 - NEVER PAID OUT AND LOCKED MY ACCOUNT. THEY COMPLETELY IGNORED ALL COMMUNICATIONS AFTER LOCKING MY ACCOUNT.

Disputed Casino Jumba Bet Casino

Reason Declined payment

Amount $12400

Discussion

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Jumba Bet Casino Complaint Stats

Resolved 1 / 8

Avg. Amount $2,288

Avg. Complaint Duration 4 days

Avg. Response Time 5 days

Jumba Bet Casino Complaints

See all complaints for this casino

I won $800 from a 6 dollar bitcoin deposit

So, I made a 6.50$ bitcoin deposit, without any outstanding bonuses and didn't ask or receive any bonus on the deposit.

Then I start playing with the 6.5$ and won 800$ and I requested a withdrawal.

Then I received 90$ in my bitcoin wallet (which was supposed to be 100$) because they made a 700$ adjustment on my withdrawal because they said it was won from a bonus.

After multiple chat sessions and back and forth, I prove that it wasn't won from a bonus and I would like a full payout.

A little later I go back to chat again and then they say my deposit was less than the minimum amount and that's why I can't withdrawal more than 100$,

I have been making small deposits all the time, I even get bonuses and free spins from the support chat for my small deposits and its never been a problem, the one time I win they can't payout.

I asked them to show me where in rules say if I deposit less than 20$ there will be a 100$ max cash out, or anything regarding not getting paid because of less than minimum deposit. All i can find is you must make Minimum deposit to qualify for bonus.

The phone number they have never answers and there's no way to talk to a manager or someone in finance department.

Unresolved

$800

Issues with delayed withdrawal

I have been trying to make a withdrawal since the 9th of September. I have complied with the requirements for the withdrawal so I don't understand the delay. I have emailed them 3 times, tried live chat 2 times (where I got dropped both times), and sent them 3 messages regarding information on my "pending withdrawal" and still have been unable to even get a response from them. I have sent them copies of my ID, credit cards used, and a required utility bill and cannot even get them to confirm that they have received them. In the past I have typically got tired of waiting and played my winnings down to zero. I refuse to do that again and would just like to know the status of my withdrawal and the reason for that status..

Unresolved

$1,000

Withdrawal request still pending after 10+days

on april 8 i requested a withdrawal of $300 from Jumba Bet Casino.. the request showed "pending", which was fine as i still needed to submit my proof documents.. i submitted those on the 10th.. my request still shows pending. i have attempted to get info 3 times through their chat function and as soon as i posed my question, "why is my status still pending?", i was disconnected from chat. i have emailed them 2 times and gotten no response. i have never gotten anything from them regarding my withdrawal request.. yes, i used a bonus. but i double-checkedf everything before and after and i played properly to be able to claim the winnings.. i dont know what to do..

Rejected

$300

No payout

They wont pay out my winnings have emails stating my withdrawal was successful have tried contacting them via email and get no reply tried talking through live chat and get a rude response
I have screenshot majority of emails and transactions just want some help getting my win

Unresolved

$2,900

BTC payment is missing

Below is the completed transaction to the BTC deposit address that was provided by Jumba Bet Casino. They told me the transaction failed and that i would be credited back via my service provider. That i told them was impossible because you didn't have my deposit BTC address. They assured me 48 to 72 hours it would be crredited back. That was 4 days ago and still nothing but how can it be credited back anyway doesn't make sense. I'v chatted with them for the past 4 days straight and never get anywhere the transaction now has 465 confirmations and still no funds credited anywhere they just took my money and poof "the transaction failed". I cannot express how mad this gets me that this company can just do that.

Unresolved

Getting the run around with loyalty bonus withdrawal

On 4/21/2019 I used loyalty points to claim free spins on slot game "Small Soldiers" at JumbaBet casino. I won $146 on the free spins. The required playthrough before I could collect was a massive $5872.00. The active bonus stated that any winnings from the bonus would be redeemed to my cash account once playthrough was met. I played for hours and managed to get my balance up to $1258.89 by the time I met the $5872.00 playthrough requirement. I requested a withdrawal of $1258.89. The casino takes 8 days to review my request and, when they do, they remove $1155.89 from my balance / request. I contacted customer support and was told that the max cash out on a no-deposit bonus is $100. This was not a no-deposit bonus - it was a loyalty bonus. Furthermore, if they want to try to use some technicality to get out of paying me the full amount, I will point to their own, published loyalty technicality. From their website:

"Maximum Withdrawal: No deposit bonuses rewarded to you by the Funky Fortunes

loyalty program carry a maximum cash out of $250 for Ruby, $500 for Emerald,

and $1000 for Diamond tiers respectively."

I am tier Emerald, therefore, according their escape clause for not paying people, I should have received $500 (not the $100 I received). I have spent a lot of money at JumbaBet (as evidenced by my tier level). I am sick of online casinos eagerly

taking our money and then balking when it is their turn to pay.

Unresolved

$500

Refusing to pay legitimate winnings

I am a regular player never had an issue at any other casino. I received an email invite as a “VIP” for free spins. It said reach out to customer service and it will be free game spins the number of spins would be you age, so I received 48. I also deposited 50.00 to play. After 15 min I lost my free spins and money. So I decided to play one more time. They have had problems with Visa so I deposited a weird amount 28.00. After I deposited it prompts you if you have a bonus. I did and I entered it, it said verbatim: To stretch your $ further use Hein’s LUVLUCK Code: which is a 100% Match up to $1000 today (you keep all the winnings if you win using this code). I used this code first: GWENSLUVLUCK for a 100% Match up to $800.
Now the rules verbatim from site: Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies. I received free spins won nothing. I deposited 50 got nothing as far as winnings. Then I deposited 28.00 and used the code Hein’s Luv Luck. This is the deposit I won on and I have screen shots to provide proof.

The first time I won with them
They ended up giving me 500.00 and keeping 1000.00. I felt a bit uneasy on the trust. During this time I had hurt myself so I played more than normal. I won 6-8 weeks later roughly 3800. I had to remind them and it was brought up when I won this last time. The accounting man seemed upset that I had won and would not listen and interrupt. Unfortunately bc they are in a foreign country I was helpless.
They said I will receive 100 bc I won when I had not made a deposit! I made TWO-lol. I would really appreciate your assistance bc I lost my job before Christmas and when I play that money means something. I am not asking for charity just what I rightfully won.

Unresolved

Delayed Bitcoin payment

I requested a payout of $653.85 on 11/28/2018 via bitcoin. I've contacted customer support several times. I was told that my payment had been processed and that I should expect to receive it on Thurs., 12/06/2018. I have still not received it (despite contacting customer service twice since 12/06/2018).

Request ID: 645803
Request Amount: $653.85

Resolved

$654