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Jumba Bet Casino - Withdrawal request still pending after 10+days

REJECTED
Complaint Info
Disputed casino Jumba Bet Casino
Reason Delayed payment
Amount $ 300
Posted on April 20, 2020

on april 8 i requested a withdrawal of $300 from Jumba Bet Casino.. the request showed "pending", which was fine as i still needed to submit my proof documents.. i submitted those on the 10th.. my request still shows pending. i have attempted to get info 3 times through their chat function and as soon as i posed my question, "why is my status still pending?", i was disconnected from chat. i have emailed them 2 times and gotten no response. i have never gotten anything from them regarding my withdrawal request.. yes, i used a bonus. but i double-checkedf everything before and after and i played properly to be able to claim the winnings.. i dont know what to do..

AskGamblers
Posted on September 21, 2020

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team has been inform that disputed funds have been played and lost by the player. Unfortunately, this complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. We would like to use this occasion to inform the player that following all AGCCS Guidelines is mandatory.

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