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Jumba Bet Casino - I won $800 from a 6 dollar bitcoin deposit

UNRESOLVED
Complaint Info
Disputed casino Jumba Bet Casino
Reason Declined payment
Amount $ 800
Mjz
Posted on October 27, 2020

So, I made a 6.50$ bitcoin deposit, without any outstanding bonuses and didn't ask or receive any bonus on the deposit.

Then I start playing with the 6.5$ and won 800$ and I requested a withdrawal.

Then I received 90$ in my bitcoin wallet (which was supposed to be 100$) because they made a 700$ adjustment on my withdrawal because they said it was won from a bonus.

After multiple chat sessions and back and forth, I prove that it wasn't won from a bonus and I would like a full payout.

A little later I go back to chat again and then they say my deposit was less than the minimum amount and that's why I can't withdrawal more than 100$,

I have been making small deposits all the time, I even get bonuses and free spins from the support chat for my small deposits and its never been a problem, the one time I win they can't payout.

I asked them to show me where in rules say if I deposit less than 20$ there will be a 100$ max cash out, or anything regarding not getting paid because of less than minimum deposit. All i can find is you must make Minimum deposit to qualify for bonus.

The phone number they have never answers and there's no way to talk to a manager or someone in finance department.

Mjz
Posted on October 27, 2020

I must add:

About not being able to get anyone on the phone:
Since I submitted this, I was finally able to talk to someone on the phone, he was respectful and patient but firm on the fact that my winnings should have been all voided but they made an exception and allowed 100$ withdrawal.

About the 100$ bitcoin transaction:

It's been 36 hours since they made the transfer of 90$ ( instead of 100) but they didn't pay enough transaction fee so the bitcoin transaction hasn't received a single confirmation after 36 hours, and based on my research it will never get confirmed because they didn't include the correct fee.

Mjz
Posted on October 29, 2020

Oct 29th:
The 90$ bitcoin payout is still not received after 4 days. They somehow screwed it up with not paying the correct fee, its still pending without a single confirmation on the blockchain

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