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Jumba Bet Casino - Refusing to pay legitimate winnings

Complaint Info
Disputed casino Jumba Bet Casino
Reason Declined payment
Posted on February 22, 2019

I am a regular player never had an issue at any other casino. I received an email invite as a “VIP” for free spins. It said reach out to customer service and it will be free game spins the number of spins would be you age, so I received 48. I also deposited 50.00 to play. After 15 min I lost my free spins and money. So I decided to play one more time. They have had problems with Visa so I deposited a weird amount 28.00. After I deposited it prompts you if you have a bonus. I did and I entered it, it said verbatim: To stretch your $ further use Hein’s LUVLUCK Code: which is a 100% Match up to $1000 today (you keep all the winnings if you win using this code). I used this code first: GWENSLUVLUCK for a 100% Match up to $800.
Now the rules verbatim from site: Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies. I received free spins won nothing. I deposited 50 got nothing as far as winnings. Then I deposited 28.00 and used the code Hein’s Luv Luck. This is the deposit I won on and I have screen shots to provide proof.

The first time I won with them
They ended up giving me 500.00 and keeping 1000.00. I felt a bit uneasy on the trust. During this time I had hurt myself so I played more than normal. I won 6-8 weeks later roughly 3800. I had to remind them and it was brought up when I won this last time. The accounting man seemed upset that I had won and would not listen and interrupt. Unfortunately bc they are in a foreign country I was helpless.
They said I will receive 100 bc I won when I had not made a deposit! I made TWO-lol. I would really appreciate your assistance bc I lost my job before Christmas and when I play that money means something. I am not asking for charity just what I rightfully won.

Posted on February 22, 2019

Dear @Marykpayne1,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on February 22, 2019

 These shots are much more clear time, date etc.

Thank you,

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