BTC payment is missing

Original winnings were around $33000 but while unknowingly being given the run around played back in and was only trying to withdraw $12400. They don't answer their live chats and disconnect in the middle of their emails don't get through and google says it is because their inbox has met quota meaning it's full. I had to email an email I found on a random promo email I had received and that person then gave my info to a different person who is supposed to be part of their VIP program. They requested and asked and I provided and answered, Cody who is with their VIP program clearly stated in an email that everything was good to go and after doing a phone verification that accounting would pay me out. I did the phone verification they asked of me as well and at the end of the phone verification conversation, the female on the phone stated clearly she was clearly it and putting on my account that I had completed the verification and was all good to go that she would notify accounting. It's been almost 2 1/2 weeks since I actually won and still have not received my withdrawals. I went on the live chat this morning to see what was going on and they actually answered and tried to say they haven't paid me out because of not receiving docs but then when I told Kevin on the live chat that Cody with the VIP program cleared all of my docs and questions and had stated I only needed a phone to verify and that I completed my phone verify and that the women on the phone cleared the phone verification and accounting was just supposed to pay me out he responded with that my account is restricted due to multiple accounts. Which is My husband's account that he is speaking about which I already Cleared with Cody and sent in my actual marriage certif­ica­tio­n/l­icense and was already asked about and after providing docs and explanation they said it was ok and cleared. I just would like my withdrawal.

Update 06/03/2022 - NEVER PAID OUT AND LOCKED MY ACCOUNT. THEY COMPLETELY IGNORED ALL COMMUNICATIONS AFTER LOCKING MY ACCOUNT.

On 4/21/2019 I used loyalty points to claim free spins on slot game "Small Soldiers" at JumbaBet casino. I won $146 on the free spins. The required playthrough before I could collect was a massive $5872.00. The active bonus stated that any winnings from the bonus would be redeemed to my cash account once playthrough was met. I played for hours and managed to get my balance up to $1258.89 by the time I met the $5872.00 playthrough requirement. I requested a withdrawal of $1258.89. The casino takes 8 days to review my request and, when they do, they remove $1155.89 from my balance / request. I contacted customer support and was told that the max cash out on a no-deposit bonus is $100. This was not a no-deposit bonus - it was a loyalty bonus. Furthermore, if they want to try to use some technicality to get out of paying me the full amount, I will point to their own, published loyalty technicality. From their website:

"Maximum Withdrawal: No deposit bonuses rewarded to you by the Funky Fortunes

loyalty program carry a maximum cash out of $250 for Ruby, $500 for Emerald,

and $1000 for Diamond tiers respectively."

I am tier Emerald, therefore, according their escape clause for not paying people, I should have received $500 (not the $100 I received). I have spent a lot of money at JumbaBet (as evidenced by my tier level). I am sick of online casinos eagerly

taking our money and then balking when it is their turn to pay.