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Blacklisted

Jetspin Casino is a brand operated under the JetSpin Partners, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Jetspin Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 31 reviews
4.9/10
31 reviews
Complaint Response 12 complaints
3 days avg. 12 complaints
What we like
  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Mobile-friendly
  • Live chat available 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jetspin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.jetspin.com/
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, Norwegian, Spanish, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

Jetspin Casino is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple platform providers like NetEnt, Microgaming, Betsoft, Nyx Interactive, Endorphina and Evolution Gaming. The site can be accessed in several languages and can be played instantly or on the go. Jetspin Casino are licensed and regulated under the laws of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Israel, Spain, the UK, France, USA, Turkey and Latvia. 

Mobile Gaming

Members who prefer gaming on the go can take Jetspin Casino with them on their smartphone and tablet devices. No app is required, players just need to log in from a mobile browser. 

Security and Fairness

The casino uses SSL encryption and firewall services which protects players personal and financial transactions. 

A random number generator is also utilized to ensure al their games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Jetspin Casino. Learn more about complaints.

Show all complaints
Jetspin Casino - Failed to resolve bonus wagering issue in a fair and honest way

Hi, Please do not mention any email, name, address information in this complaint section due to privacy. In august I made a deposit and received a bonus of 150. While playing, I managed to have a balance near 1650 euros, which then I went ahead to check my wagering and I noticed my bonus title had said it was in its lost stage. I still had my balance at the casino, and this error did not make any sense at all. I asked via chat and explained the issue. I also mentioned to them my balance was slowly dropping without me making any bets. After numerous chats and emails sent to them, they implied I made deffered bets (meaning I had saved multiples spins on a slot game), which was not the case. They removed my whole balance of near 1650 euros claiming I was abusing their system, which was also not the case. After weeks of arguing and mentioning this issue on various complaint sites ,they finally credited me back a certain amount in my casino and with specific terms. Which was a month later. Instead of my bonus of 150, they put a bonus of 500, with zero percent wagered. (At the time I had 4 % wagering completed). I have valid screenshots of this too. My balance was also near 1650 euros, and they only credited me back 1400. They also put a maximum withdrawal of 1500 for this bonus. When I had read their terms, there were no maximum winnings term applicable at that time in august. I messaged the casino privately quite a few times to bring this issue to the manager or owner, and no one has yet responded. I was kept being told to wait for the managers email as chat members did not have access to this information. It has been over 2 weeks now. They knew something was wrong with their system so this is why they credited me back 1400 euros. I would like the casino to fix my balance to 1650, and let me finish my wagering requirements, and remove the term of maximum withdrawal of 1500 as there was no such term when I had made the deposit. Thank you

staus Unresolved

Complaint Statistics

Resolved 9
Avg. Amount $ 2,638
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

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Player rating
4.9/10 31 reviews

Top reviews from our players

They have so many provider slots.
Bonus x40 is better for me, although I failed a few times.
Cashing out super very fast, For the first time I saw casino pay quick like that.
I am very happy with this casino ;)

Sometimes, the game loads slowly, I have to wait more than 15 minutes to play.
Neteller recharge does not display any messages, even though the money is still up to date.

One of my favourite casinos.Fast withdrawals lots of games provider and a lot of fun on jetspin.serious and proffesional casino team.

Sometimes the game crash but its rare and happens on every casino so not much things i dont like

The games are awesome and have a wide variety of any casino game!

They promote 100% bonus deposit so in most cases people opt for that option but they also forget to promote can’t play most slot games until promotion bonus is played out! What a absolute joke! I just wasted my money so angry right now!

Great Casino! I agree that Direx run good casinos and I am a fan. Amazing amount of BTC games and everything on the website is available on mobile with no lags or glitches which is not always the case in my experience. PLay BTC roulette and year of the monkey as these are paying out for me this month!

I like the many options this casino gives me. The layout is pretty nice as well.

Where to start. I sign up and receive my first deposit bonus which is 100% + 100 spins, I deposit 127 euros and get a 127 euro bonus. My favorite game is by evolution (live roulette) so I go in there and experience problems with limits of my bets. Live chat is very slow, and non-supportive almost like they don't read my questions. Anyways I proceed to win about 100 euros on live roulette, so now my my total balance is around 360 euros, but there is still a problem with my limits of betting in the roulette, it only lets me bet 5 euros. The live chat couldn't solve this particular issue, so I ask them multiple times if canceling my bonus will fix it, since apparently only real money can be used in the live roulette. They didn't know, but they surely told me that canceling my bonus will take away 127 euros, which is the bonus money I haven't used at all to this point. That was fair I thought until I cancel my bonus and boom back to 127 euros, I lost my winnings, about 100 euros, that I made using real money on the live roulette. This is so frustrating taking into account that this business tells me wrong information and I was robbed 100 euros.

Lastly, I have been on the live chat for 3 hours now, and it seems like the connection "disappears" when the rationality of my questions becomes too overwhelming for these guys.

All in all be careful with the bonus they don't even know how this works, and it has cost me 100 euros so far.

We regret that you had such difficulties in our casino. But this misunderstanding is based on the fact, that you received an active deposit bonus and have not read the bonus policy. You credited the first deposit bonus 100%. The maximum bet with an active bonus should not exceed 5 euros. For your convenience, we have an automatic bets limit. In addition, the Live Chat support agent has repeatedly drawn your attention to the fact that you are playing with a bonus, not for real money. The concept of "Real Money" means playing at your own deposit, without using an active deposit bonus. The cancellation of any bonus means that all winnings will be written off from your account. Before confirming the cancellation of the bonus, we also have an automatic warning with this info. Pls check our bonus terms once again https://www.jetspin.com/promotions 1d. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 SEK / 50 NOK / 7.5 CAD / 7.5 AUD / 300 RUB / 0.0005 BTC (Unless stated otherwise in the special terms for the bonus). 6a. Please mind the fact each game comes with its own wagering %: Roulette, Poker – 0% Live games – 0% You can not play games with live dealers and jackpot games on bonus money. Please be more careful by the next time! Have a nice day!

user avatar

Nowadays, whenever I see a casino owned and/or operated by Direx N.V., I have no hesitation to sign up and get myself registered! Why? Because I already have several accounts at Direx N.V. casinos, and most of them I find are reliable and safe to play at. They are definitely not the best, but are certainly much better than casinos by other operators like Game Tech, Aspire and Genysis, just to name a few.

After signing up and completing my profile, I made my first deposit of $20 and got both the $30 bonus money and the 100 free spins instantly credited into my account! Ah, that's nice! No inconvenience and no wasting time with any Live Chat host to claim the bonuses! Better still, the 100 free spins can be played in one go and not split over 5 days, as a number of other casinos would do. The only thing that I don't like about the free spins offer is that they are playable only on BGaming's West Town game, a game that I have never liked at all. A few choices of games would have made a big difference, and more to my liking! Hehehe.

Games selection is very good indeed, with lots of game providers in the portfolio, but sadly though, Play'nGo is not in the list! Currently, Play'nGo is one of the better game providers, and their games are becoming a hit with more and more players nowadays, beating well known and established providers like Microgaming and NetEnt, so missing out on Play'nGo games may make a noticeable difference to the casino! Personally for me, this doesn't matter at all, simply because I tend to play only on my few favourite games, and all my current favourite games are available at Jetspin Casino, including Supe It Up and Isis from Microgaming!

However, my first play on my favourite Finn game turned out to be very disappointing indeed, very much to my dislike and completely beyond my expectations! Why? In all my plays on Finn And The Swirly Spin game, I have never ended any session without getting at least 1 Free Spins game, or 1 Key in the game, but at Jetspin Casino, all my $50 starting balance ended up with a duck's egg, or better make that a dinosaur's egg - not one single Free spins game! It's the worst play session on Finn game that I have ever encountered so far, and I have done well over 50,000 spins on the game to date! A totally and unbelievable disappointment for me indeed!

Nonetheless, there are other good and bad things about Jetspin casino, but the one that made me happy was their quick KYC process and approval of my documents - no hassles at all! I couldn't test their withdrawal timeframe as yet, but by the speed of their KYC procedure, I'm pretty sure their withdrawal speed would be just as fast! What I don't quite like, however, is that damn 2.5% deposit fee for each and every deposit made via Neteller! I have also noticed that some casinos that didn't have this deposit fee before, now charges it as well - very much to my dislike! Well, time will tell for me - if still no wins after a few more deposits, then I'd probably close that account, as what I have done to several accounts so far.

Thank you for your detailed feedback! We are very glad to see you among our players! We will expand the list of our providers and improve the bonus policy soon. Unfortunately, our casino doesn't affect on play of slots, as well as on the commission for the deposit of the Neteller. But in case of a win the withdrawal takes even faster than verification of account :) Thanks for playing in Jetspin!

user avatar

I have never got my money so soon after winning!!! Good site with good slots selection with 3D games and the latest games from Netent. Lots of ways to cash out but I would use Ewallet as I was able to cash out in less than an hour which is pretty amazing these days. Quickest Veri process as well. Good casino.

Thank You for such positive feedback! We really glad to see You among our players! Thank's for choosing Jetspin : )

user avatar

Its a good casino which shows great potential. Tried it couple days ago after it was promoted here. Verification is pretty fast(10-30 minutes after you upload the required documents) and payout is fast as well( 5-10 minutes). Promotions are 2 for the new participants: ots a 100% plus 50fs on Starburst and 50% plus fs for the second deposit. EVERY friday there is a 50% bonus and 100fs. Its recommended by me 100% safe and secure for the customers.

Only thing that I wasn't really happy about was that it doesn't provide PLAY N GO slots( I like book of dead and reactoonz) but that's just something personal. Now one more thing that really weirded me out is that while I was playing the Netent slots before the round was over I was already on the latest winners showing exactly how much I won before I even see the win or complete the round.(food for the skeptics? haha)

Thank you very much for your feedback! In May we plan to expand the list of our providers, which will include Play'n Go. We will necessarily adjust the display of the results of the latest winners showings. Thank's for playing in Jetspin!

user avatar

Very pleasant experience at an online casino. Account was verified within 10 mins, good collection of slots, with quick payouts within 30 minutes.

Probably my best experience at an online casino. Account was verified within 20 mins, cashout was in my account just as quickly. Definitely a legit, worthwhile site. For some reason, the initial deposit bonus wasn't automatically credited to my account, I skipped the bonus and just played with cash. I think you might have to contact support if that happens.

Hello JFRDL ! Thank You so much for the such positive feedback! We are really glad to see You among our players. If You canceled Your bonus or You have other questions our Live Chat support can help You in any time. Thank You for the trust!

user avatar

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