Blacklisted: Jetspin Casino is a brand operated under the JetSpin Partners, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Jetspin Casino
- 0-24 withdrawal time frame
- Top-tier software providers
- Mobile-friendly
- Live chat available 24/7
- No phone support
Jetspin Casino is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple platform providers like NetEnt, Microgaming, Betsoft, Nyx Interactive, Endorphina and Evolution Gaming. The site can be accessed in several languages and can be played instantly or on the go. Jetspin Casino are licensed and regulated under the laws of Curacao.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. These include players from Israel, Spain, the UK, France, USA, Turkey and Latvia.
Virtual Games
Players who enjoy video slots can enjoy hundreds of titles here from leading suppliers in the industry like Microgaming, NetEnt, Nyx Interactive and Endorphina. Games can be categorized by provider to make it easier to browser and the casino has an in-built search engine. Titles include the Aloha! Cluster Pays Slot, Gonzo’s Quest Slot, Vikings Go Berzerk Slot and Seasons Slot.
When it comes to table games members can also enjoy various games of blackjack and roulette and other classic casino games. These include Zoom Roulette, Spanish Blackjack and Punto Banco.
There is also a selection of video pokers like Double Bonus Poker and Jacks or Better.
Bitcoin Games can also be enjoyed here.
Live Casino
In addition to that members can also play a selection of live games available around the clock and hosted by friendly dealers. Games include Live Baccarat, Live Blackjack and Live Roulette.
Mobile Gaming
Members who prefer gaming on the go can take Jetspin Casino with them on their smartphone and tablet devices. No app is required, players just need to log in from a mobile browser.
Support
When players need assistance can use the casinos live chat facility which is open 24 hours a day, 7 days a week. Email support is also available.
Security and Fairness
The casino uses SSL encryption and firewall services which protects players personal and financial transactions.
A random number generator is also utilized to ensure al their games are fair and random.
Recommended by experts
Player Reviews
I like the casinos games and the providers the offer to choose from.
But that is also the only good thing about this place.
I dislike the way support treats the players especially when they send out mails asking you to come back and play at their casino, and then because you go to livechat and tell them you mean, that the depositbonus you have been issued in another slot than the original one, is far from being similar to the one from their promotion.
In this case it was almost 2/3 less value per spin, and when I asked him why he didnt provided them in another slot with same number of lines and value, the person in livechat wasnt interesting in helping or give me an answer to my question, only in telling me that if the bonus dont suited me, then I could go play with my deposited money.
Dear TANNERT777,
NetEnt games are unavailable for Denmark. You can find this information in Terms and Conditions.
In addition, the promo contains an explanation:
*Those players who are not available games NetEnt will be provided by the Freespins on the West Town slot from Bgaming at a minimum rate.
A support agent called your attention to this. Pls be please be more careful by the next time :)
I was playing a slot and I won. However there was an error and after relaunch the game I lost my win and there was no unfinished game. I could only continue playing. In my casino bets history was this unfinished game visible so it was a prove. On live chat they told me that without screen shot they can not help me. So I lost my money on this casino and they did not take any responsibility for this...
Do not play at this casino!
Dear SURVIVAL8,
Yes, this is true - one of your bets was completed with an error. We made a request to the operator, after which we received the answer that the bet was not winning. However, after a while, we received a response from the provider that your bet was not completed correctly and the win was $ 23.50 USD. At the moment this amount has been credited to your account. We apologize for the inconvenience.
The goal of our project is to create the most comfortable conditions for the game. As an apologise, we have added a 30 fs no deposit to your account, and 50 free spins from a Friday reload are waiting for you also.
Enjoy your game!:)
All games I love to play.
Very fast verification. Just a few minutes..
First cashout within 15 mins after verification. I won a little sum and played with bonus.
Bonus terms are fair.
I dont understand bad reviews about them.
At askgamblers stands pending time 72 hours. This is not right. I got my money immediately.
10 Stars like all Direx NV Casinos I played so far.
Love them
I had to send a selfie with my face my ID and a sheet showing the date on it.
But if you are a real player this is no problem. I think its ok for a casino to do this.
I made the picture and within a few mins it was verified.
Dear MARKE231337
Verification is a standard condition and it passes within a few minutes.
Thank you for your feedback:)
Absolutely nothing.
Support is beyond rude.
This casino must be avoided at all costs.
The rudest support in the industry.
Withdrawal times are long.
Slots seem to be rigged.
Bonuses are never paid out and they always come up with silly excuses of delaying payment.
Avoid at all costs!!!!
- Fast casino and service operation
- Very fast payouts
- An amazing selection of slots
- Very fast document verification
I have nothing to complain about this casino. Rate = MAX!
Lately, very, very little. Nothing to like about it, used to be a good casino, but very serious problems over the last few months.
Constant so called “technical issues “ they are really security breaches, I know this because live chat let it slip once, also I wouldn’t recommend depositing at this casino, because of the security problems my bank account had been hacked, the fraud team at my bank traced it back to a deposit at this casino, so be very, very careful here.
Also they have weekly tournaments but you don’t get the prizes when it ends, they keep telling you “the end of the week “Stay as far away from this casino as possible. Rating should not be 7.64, maybe put a minus before the rating.
Dear RICKY76,
there are no cases of frauds with player accounts in our casino . In such a situation, you should immediately contact the support chat and our security service will help solve all your questions.
Prizes for tournaments in Jetspin are credited automatically at the end of the week. The tournament, summed up on our website, ended on November 14th, the prize for 2nd place was credited to you, the wager was done, and you made a successful withdrawal of funds to your account on the day of receiving the bonus.
I love the variety of games and the live chat staff are great at assisting with all questions
Dear STAC3YLEE,
Thank you for your positive feedback :)
The site layout is decent and the game selection is alright.
There are constantly "technical issues" or "technical errors". When you inquire about anything to live support, they respond with stuff like "what do you want?" or just flat out don't respond. Worst customer service experience ever. They have free spin offers of 100,500, and 1,000 spins but the issue is that these free spins DO NOT WORK. They will sometimes agree to change them to another slot at a much lower stake, effectively deceiving you, or they will not give you any free spins because of a "technical error"
Dear BONUSBALL2019, you play for cryptocurrency. We would like to remind that not all slots support BTC, LTC. As a result, we re-charge free spins to other promotional slots. Different slots have different RTP, which is why the minimum rate is different. Thank you for your feedback!
Everything about the casino except the fact they should be blacklisted
Extremely deceptive and should not allow players tondeposif
Do not deposit here as you cannot receive bonuses or withdraw funds or get documents verified
Had 2.7k winnings sitting in my account for 24 hours and was told I would need to wait an unspecified amount of time while they fixed technical issues
Ended up recalling the withdrawal and losing the 2.7k just then which is no fault but my own however I honestly believe I would never have seen the winnings
Honest opinion is this casino is a massive scam and needs to be blacklisted ASAP before many players lose out.
Have played on about 10 casinos the last 6 months and this is the worst I’ve come across
DO NOT PLAY HERE
Dear player,
the average cashout time in our casino is 1 hour, if we have any questions about your account, verification or other situations, the casino has the right to pay a payout within 24 hours, which is also indicated by the rules. You have canceled the withdrawal yourself and lost the balance. Unfortunately, we are not irresponsible for the decisions you personally made. However, we can offer you personal no deposit bonus. Maybe your opinion will change for the better?
Nice games, bunch of providers and deposit methods. Great range of games and 24/7 live chat
The max withdrawal from a no deposit bonus is too low. The major problem was that I earn free spins at the tournament and couldn't use them, I contact the support 5 times and they all said that I would get the answer the next day. I still can't use them and they are about to expire. Hope they solve problems faster
Dear DANIELFARADAY,
You did not make deposits and can use only 1 no deposit registration bonus 20 free spins. Bonus was credited and you already played it. Unfortunatelty 250 Tournament FS are not available for accounts without deposits.
Right now nothing as I can't access my real money funds.
Keep being told they are having "technical problems" - one of the support people let it slip that they are not in control of the website. I believe they have been hacked. I informed them they need to email people informing them not to deposit but as yet they have not updated anyone. DO NOT DEPOSIT
You can use your own real money funds for playing or just create a new cash out and we will return it back!
Also you will receive no deposit compensation for these inconveniences! :)
24/7 chat support
Nice games
Lot of deposit types accepted
Now You can't play real money. They have technical problems, so you can't play real money, but the deposit is accepted. Withdrawal is not available. DO NOT DEPOSIT HERE!
At the moment, all problems are fixed, slots and deposits work fine.
All personal funds of players who did not use their depot for the intended purpose were returned.
Used to like this casino, good bonuses, fast withdrawals
Over a week now and no real play available, onto live chat numerous times and still have to get a straight answer from them as to when it will be sorted. I don’t think they know themselves what is going on. I think myself the casino is in serious trouble so avoid at all costs.
Dear RICKY76,
Our casino encountered technical failures, which resulted in problems with bonuses and slots. We apologize for the inconvenience! At the moment, all problems have been identified and fixed. Bonuses and games function perfectly. Also we have prepared a lot no deposit bonuses for you!
many games as netent, microgaming, 9 stars in askgamblers
There's no ability to play for over a week now. You can deposit but the money will be frozen in there as you cannot withdraw. The verification also doesn't work till they manage to repair their technical problems but it takes so long. I never met casino which would have technical problems for so long. Indeed sometimes it took several minutes to go. I am very disappointed.
We apologize for any inconvenience. At the right moment everything functions perfectly, and you can also get a no deposit bonus as compensation for inconvenience :)
As I said before... nice games and providers... in the past fast withdraw.
Since five days no real-money-play available. They say there are "technical problems".Iit is possible to deposit real money... But u can´t play...or even withdraw.
That must be something else. No clear information from the casino...everyday the same short answer: still not working.
I think, they have serious problems.
= Previous comment =
Since three days no real-money play possible. "Technical problem" should be solved faster...so, what is the issue?
You can create a new cash out and we will return your money back!
Also by contacting a live worker you can get no-deposit compensation for the inconvenience :)
Good selection of games, easy interface to navigate
Have had problems from the word go. First deposit match bonus of 200% was not honoured, and several more from deposits following. When I raised this with the CS team on chat, they repeatedly say there have been technical issues that they are trying to resolve. They don't know how long this will take, what the problem is, or who to talk to to get some actual info to help me understand. They also have a weekly tournament that is based on spins, with decent prizes, however the tournament standings are completely incorrect, so there is clearly a problem in their programming there, as I am currently listed in 4th place, with nearly double the amount of points as the 1st place listed player.
These "tech issues" and complete lack of any explanation or update have been going on for 2 days now, and still the CS team will not provide any info. Starting to get concerned they have been hacked, or are just trying to get around providing the bonuses they clearly advertise on their own casino.
All problems with bonuses have been fixed, also today you received a deposit bonus, which was not activated before - 150%. We also want to draw your attention to the fact that the bonus on the 1st deposit is 100-200%, the conditions for obtaining are set out in the promo section on the network.
The display of tournament points was also corrected, not all the slots on which you played, participated in the tournament. The tournament prize has already been added to your account.
We apologize and hope that such problems will not happen again. Also in a short time you will be available a no deposit bonus as a compensation :)
They have so many provider slots.
Bonus x40 is better for me, although I failed a few times.
Cashing out super very fast, For the first time I saw casino pay quick like that.
I am very happy with this casino ;)
They are running "issues" with trustly withdrawals what I'm not buying. If they have so serious problems with trustly, why they allow players still deposit via that method since they cant pay you if you win. Never seen casino who has problems with some payment method and resolving it takes this long. IMO they shouldn't allow players deposit with method what causes problems.
Dear ELIN2018,
Unfortunately trustly withdrawals are not available more for Curacao license. The support service was not immediately notified of this change by the payment system. We apologize for any inconvenience.
Top casino from direx nv the first deposit bonus is really nice and if you get lucky you can make wager.
They have bonuses every Monday and Friday extra. The games work fine and the staff is really fast and friendly. This casino deserve 10star.
Sometime bonuses are not for all countries but its ok.
Lots of games. Normally fast withdrawals like other direx n.v casinos. Support is online 24/7. Good variety of payment options.
Generally good casino.
They are running "issues" with trustly withdrawals what I'm not buying. If they have so serious problems with trustly, why they allow players still deposit via that method since they cant pay you if you win. Never seen casino who has problems with some payment method and resolving it takes this long. IMO they shouldn't allow players deposit with method what causes problems.
They have so many provider slots.
Bonus x40 is better for me, although I failed a few times.
Cashing out super very fast, For the first time I saw casino pay quick like that.
I am very happy with this casino ;)
Sometimes, the game loads slowly, I have to wait more than 15 minutes to play.
Neteller recharge does not display any messages, even though the money is still up to date.
One of my favourite casinos.Fast withdrawals lots of games provider and a lot of fun on jetspin.serious and proffesional casino team.
Sometimes the game crash but its rare and happens on every casino so not much things i dont like
The games are awesome and have a wide variety of any casino game!
They promote 100% bonus deposit so in most cases people opt for that option but they also forget to promote can’t play most slot games until promotion bonus is played out! What a absolute joke! I just wasted my money so angry right now!
Great Casino! I agree that Direx run good casinos and I am a fan. Amazing amount of BTC games and everything on the website is available on mobile with no lags or glitches which is not always the case in my experience. PLay BTC roulette and year of the monkey as these are paying out for me this month!
I like the many options this casino gives me. The layout is pretty nice as well.
Where to start. I sign up and receive my first deposit bonus which is 100% + 100 spins, I deposit 127 euros and get a 127 euro bonus. My favorite game is by evolution (live roulette) so I go in there and experience problems with limits of my bets. Live chat is very slow, and non-supportive almost like they don't read my questions. Anyways I proceed to win about 100 euros on live roulette, so now my my total balance is around 360 euros, but there is still a problem with my limits of betting in the roulette, it only lets me bet 5 euros. The live chat couldn't solve this particular issue, so I ask them multiple times if canceling my bonus will fix it, since apparently only real money can be used in the live roulette. They didn't know, but they surely told me that canceling my bonus will take away 127 euros, which is the bonus money I haven't used at all to this point. That was fair I thought until I cancel my bonus and boom back to 127 euros, I lost my winnings, about 100 euros, that I made using real money on the live roulette. This is so frustrating taking into account that this business tells me wrong information and I was robbed 100 euros.
Lastly, I have been on the live chat for 3 hours now, and it seems like the connection "disappears" when the rationality of my questions becomes too overwhelming for these guys.
All in all be careful with the bonus they don't even know how this works, and it has cost me 100 euros so far.
We regret that you had such difficulties in our casino. But this misunderstanding is based on the fact, that you received an active deposit bonus and have not read the bonus policy.
You credited the first deposit bonus 100%. The maximum bet with an active bonus should not exceed 5 euros. For your convenience, we have an automatic bets limit. In addition, the Live Chat support agent has repeatedly drawn your attention to the fact that you are playing with a bonus, not for real money. The concept of "Real Money" means playing at your own deposit, without using an active deposit bonus.
The cancellation of any bonus means that all winnings will be written off from your account. Before confirming the cancellation of the bonus, we also have an automatic warning with this info.
Pls check our bonus terms once again https://www.jetspin.com/promotions
1d. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 SEK / 50 NOK / 7.5 CAD / 7.5 AUD / 300 RUB / 0.0005 BTC (Unless stated otherwise in the special terms for the bonus).
6a. Please mind the fact each game comes with its own wagering %:
Roulette, Poker – 0% Live games – 0%
You can not play games with live dealers and jackpot games on bonus money.
Please be more careful by the next time! Have a nice day!
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JetSpin is a casino operated by Direx N.V. They share the same platform as Loki Casino, Golden Star, and Gunsbet Casino. They offer an extensive selection of games from Netent, Microgaming, Pragmatic Play, iSoftBet, BetSoft, NYX Gaming and many more. The site features a yellow, green and white color palette and it is simple and straightforward in design. I did my research and so far, have not come across many significant complaints which means the casino is one of the better ones.
I lately noticed that the Direx N.V group has different level of casino within their group, well I use level to class them. Let's say Bitstarz and Space casino is like the level 3, where Jetspin and Loki is like a level 2. Mostly for the fact, that wagering on bonuses is higher and game collection is not the same. Level 3 has x30 – x40 wagering on the bonus amount only, where level 3 has x50 on the bonus amount or x30 on bonus and deposit amount, maybe its just me who notices this, I don’t know. Even withdrawal at Jetspin takes up to 24 hours, where Bitstars and space is 5 minutes or less.
Anyway, my first interaction with support was about withdrawals and verification and they said withdrawal take about 30min – 1 hour and verification 12 hours which is good. Support is quick to respond, and you do not wait long. My account verification with Jetspin took less than 1 hour actually which was a good thing for me.
I claimed the welcome offer at this casino but have not made my 2nd deposit yet, not sure whether I should claim another bonus. Maybe I will deposit but without a bonus and test their withdrawals and maybe report here.
I did speak about levels from the Direx N.V groups, however even if they level one, just know you safe and you can trust basically any Direx N.V casino and if things do not work out like expected then its most probably a wanna be Direx N.V Casino.