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Blacklisted

Jetspin Casino is a brand operated under the JetSpin Partners, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Jetspin Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 31 reviews
4.9/10
31 reviews
Complaint Response 12 complaints
3 days avg. 12 complaints
What we like
  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Mobile-friendly
  • Live chat available 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jetspin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.jetspin.com/
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, Norwegian, Spanish, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

Jetspin Casino is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple platform providers like NetEnt, Microgaming, Betsoft, Nyx Interactive, Endorphina and Evolution Gaming. The site can be accessed in several languages and can be played instantly or on the go. Jetspin Casino are licensed and regulated under the laws of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Israel, Spain, the UK, France, USA, Turkey and Latvia. 

Mobile Gaming

Members who prefer gaming on the go can take Jetspin Casino with them on their smartphone and tablet devices. No app is required, players just need to log in from a mobile browser. 

Security and Fairness

The casino uses SSL encryption and firewall services which protects players personal and financial transactions. 

A random number generator is also utilized to ensure al their games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Jetspin Casino. Learn more about complaints.

Show all complaints
Jetspin Casino - Failed to resolve bonus wagering issue in a fair and honest way

Hi, Please do not mention any email, name, address information in this complaint section due to privacy. In august I made a deposit and received a bonus of 150. While playing, I managed to have a balance near 1650 euros, which then I went ahead to check my wagering and I noticed my bonus title had said it was in its lost stage. I still had my balance at the casino, and this error did not make any sense at all. I asked via chat and explained the issue. I also mentioned to them my balance was slowly dropping without me making any bets. After numerous chats and emails sent to them, they implied I made deffered bets (meaning I had saved multiples spins on a slot game), which was not the case. They removed my whole balance of near 1650 euros claiming I was abusing their system, which was also not the case. After weeks of arguing and mentioning this issue on various complaint sites ,they finally credited me back a certain amount in my casino and with specific terms. Which was a month later. Instead of my bonus of 150, they put a bonus of 500, with zero percent wagered. (At the time I had 4 % wagering completed). I have valid screenshots of this too. My balance was also near 1650 euros, and they only credited me back 1400. They also put a maximum withdrawal of 1500 for this bonus. When I had read their terms, there were no maximum winnings term applicable at that time in august. I messaged the casino privately quite a few times to bring this issue to the manager or owner, and no one has yet responded. I was kept being told to wait for the managers email as chat members did not have access to this information. It has been over 2 weeks now. They knew something was wrong with their system so this is why they credited me back 1400 euros. I would like the casino to fix my balance to 1650, and let me finish my wagering requirements, and remove the term of maximum withdrawal of 1500 as there was no such term when I had made the deposit. Thank you

staus Unresolved

Complaint Statistics

Resolved 9
Avg. Amount $ 2,638
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

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Player rating
4.9/10 31 reviews

Top reviews from our players

Nice games, bunch of providers and deposit methods. Great range of games and 24/7 live chat

The max withdrawal from a no deposit bonus is too low. The major problem was that I earn free spins at the tournament and couldn't use them, I contact the support 5 times and they all said that I would get the answer the next day. I still can't use them and they are about to expire. Hope they solve problems faster

Dear DANIELFARADAY, You did not make deposits and can use only 1 no deposit registration bonus 20 free spins. Bonus was credited and you already played it. Unfortunatelty 250 Tournament FS are not available for accounts without deposits.

user avatar

Right now nothing as I can't access my real money funds.

Keep being told they are having "technical problems" - one of the support people let it slip that they are not in control of the website. I believe they have been hacked. I informed them they need to email people informing them not to deposit but as yet they have not updated anyone. DO NOT DEPOSIT

You can use your own real money funds for playing or just create a new cash out and we will return it back! Also you will receive no deposit compensation for these inconveniences! :)

user avatar

24/7 chat support
Nice games
Lot of deposit types accepted

Now You can't play real money. They have technical problems, so you can't play real money, but the deposit is accepted. Withdrawal is not available. DO NOT DEPOSIT HERE!

At the moment, all problems are fixed, slots and deposits work fine. All personal funds of players who did not use their depot for the intended purpose were returned.

user avatar

Used to like this casino, good bonuses, fast withdrawals

Over a week now and no real play available, onto live chat numerous times and still have to get a straight answer from them as to when it will be sorted. I don’t think they know themselves what is going on. I think myself the casino is in serious trouble so avoid at all costs.

Dear RICKY76, Our casino encountered technical failures, which resulted in problems with bonuses and slots. We apologize for the inconvenience! At the moment, all problems have been identified and fixed. Bonuses and games function perfectly. Also we have prepared a lot no deposit bonuses for you!

user avatar

many games as netent, microgaming, 9 stars in askgamblers

There's no ability to play for over a week now. You can deposit but the money will be frozen in there as you cannot withdraw. The verification also doesn't work till they manage to repair their technical problems but it takes so long. I never met casino which would have technical problems for so long. Indeed sometimes it took several minutes to go. I am very disappointed.

We apologize for any inconvenience. At the right moment everything functions perfectly, and you can also get a no deposit bonus as compensation for inconvenience :)

user avatar

As I said before... nice games and providers... in the past fast withdraw.

Since five days no real-money-play available. They say there are "technical problems".Iit is possible to deposit real money... But u can´t play...or even withdraw.

That must be something else. No clear information from the casino...everyday the same short answer: still not working.
I think, they have serious problems.

= Previous comment =
Since three days no real-money play possible. "Technical problem" should be solved faster...so, what is the issue?

You can create a new cash out and we will return your money back! Also by contacting a live worker you can get no-deposit compensation for the inconvenience :)

user avatar

Good selection of games, easy interface to navigate

Have had problems from the word go. First deposit match bonus of 200% was not honoured, and several more from deposits following. When I raised this with the CS team on chat, they repeatedly say there have been technical issues that they are trying to resolve. They don't know how long this will take, what the problem is, or who to talk to to get some actual info to help me understand. They also have a weekly tournament that is based on spins, with decent prizes, however the tournament standings are completely incorrect, so there is clearly a problem in their programming there, as I am currently listed in 4th place, with nearly double the amount of points as the 1st place listed player.

These "tech issues" and complete lack of any explanation or update have been going on for 2 days now, and still the CS team will not provide any info. Starting to get concerned they have been hacked, or are just trying to get around providing the bonuses they clearly advertise on their own casino.

All problems with bonuses have been fixed, also today you received a deposit bonus, which was not activated before - 150%. We also want to draw your attention to the fact that the bonus on the 1st deposit is 100-200%, the conditions for obtaining are set out in the promo section on the network. The display of tournament points was also corrected, not all the slots on which you played, participated in the tournament. The tournament prize has already been added to your account. We apologize and hope that such problems will not happen again. Also in a short time you will be available a no deposit bonus as a compensation :)

user avatar

They have so many provider slots.
Bonus x40 is better for me, although I failed a few times.
Cashing out super very fast, For the first time I saw casino pay quick like that.
I am very happy with this casino ;)

They are running "issues" with trustly withdrawals what I'm not buying. If they have so serious problems with trustly, why they allow players still deposit via that method since they cant pay you if you win. Never seen casino who has problems with some payment method and resolving it takes this long. IMO they shouldn't allow players deposit with method what causes problems.

Dear ELIN2018, Unfortunately trustly withdrawals are not available more for Curacao license. The support service was not immediately notified of this change by the payment system. We apologize for any inconvenience.

user avatar

Top casino from direx nv the first deposit bonus is really nice and if you get lucky you can make wager.

They have bonuses every Monday and Friday extra. The games work fine and the staff is really fast and friendly. This casino deserve 10star.

Sometime bonuses are not for all countries but its ok.

Lots of games. Normally fast withdrawals like other direx n.v casinos. Support is online 24/7. Good variety of payment options.
Generally good casino.

They are running "issues" with trustly withdrawals what I'm not buying. If they have so serious problems with trustly, why they allow players still deposit via that method since they cant pay you if you win. Never seen casino who has problems with some payment method and resolving it takes this long. IMO they shouldn't allow players deposit with method what causes problems.

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