You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Jetspin Casino - "Technical Issue" preventing live support from accessing any accounts and crediting free spins

RESOLVED
BonusBall2019 Finland
posted on November 5, 2018.

If you will look at any of the Jetspin complaints, they all have the same issue, a "technical error". It seems like this casino has a technical error every week, or they say they do to avoid crediting free spins or bonuses. I made a deposit with the Friday reload which comes with 2 sets of 50 free spins, on Saturday and Sunday.

The free spins are given on 12 Zodiacs. However, these free spins do not work for any cryptocurrency, for any player. The casino claims this is a problem with my computer or PC but I have 0 problems playing this slot at other casinos. There is a technical error in how the spins were credited in which the coin size was set to 0. I've had an affiliate flat out tell me that you must go to live support to get the spins changed to another game because this is a reoccurring issue. For some reason, they have failed to change the game for the free spins offer. As a result, I went to live support in order to get a different set of free spins but was met with "technical error" which meant they couldn't see my player account or exchange my free spins. I asked live support when the "technical error" began and she didn't have accurate information on that. There was no information or anything on the website to demonstrate that there was a technical issue present before depositing.

posted on November 7, 2018.

Dear player,

not all slots are available for playing on cryptocurrency. When contacting live chat, our employees can easily replace the free spins of one provider to another.

Please note that:
3a. Reload bonus free spins are added as a set of 50 free spins per day for 2 days.
3b. The first 50 free spins are added in 23 hours after a successful deposit, the next 50 - in another 24 hours.

At the moment, we really have a problem with the Habanero slots. However, we will easily transfer free spins to another provider as soon as possible and send you email with notification.

BonusBall2019 Finland
posted on November 7, 2018.

The free spins I get with the reload bonus are unplayable, like I mentioned earlier. I was wanting to get those spins exchanged into a different slot that I can actually play.I have been told since last Friday that there is a technical error preventing live support from changing the spins for me. I just asked a few minutes ago, and was told the same thing. Still nothing done :(

AskGamblers
posted on November 10, 2018.

Dear Jetspin Casino,

Please let us know if there's some update regarding this case.

posted on November 11, 2018.

Dear BONUSBALL2019,

Your free spins 50 + 50fs were added at November 09, 2018 22:32 on BSG slots and you successfully played it with BTC currency.

AskGamblers
posted on November 11, 2018.

Dear @BonusBall2019,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.