Golden Cherry Casino

Before I made deposit verified it first. I sent all my documents, my proof of residence came from mayors office, is that not enough?
I used Netteler to fund my account, but you guys are lazy even no reply to email, I already replied, sent a new documents in the form you gave, I have signature, but no reply.

Golden Cherry Casino

9 years ago

Hello rey17,
Our finance department hasn't received the documents you mentioned, also I don't see that you made a deposit into your account. I will be happy to help you with submitting your documents and processing your withdrawal, please email me at [email protected], it will be easier to communicate and solve this :)
Have a nice day,
Anita

This Golden Cherry Casino has rating 0.0. This Anna from there deparment who said scan all documents in, I already scanned in, sent back to them my documents to verify but nothing. Even automated reply are nothing, this lazy casino has bad for their players.

I sent many email but not even single reply. This site must be band or closed, they are scamming people.

Golden Cherry Casino

9 years ago

Hi rey17,
As I see, you won from a no deposit bonus, congratulations.
Please note that the maximum cashout from all the no deposit bonus is 1 time the bonus amount, so you need to make a deposit of $30 and you'll be able to withdraw $100, which is the minimum to withdraw in our casino ($70 max cashout from the free bonus + your deposit).
I see that our finance department emailed you regarding the missing documents that you should provide in order for your withdrawal to be processed - copy of the back side of your ID, one document which has your name & address (it can be a utility bill, a bank statement, a void check, a pay stub), faxback form (can be downloaded from here: http://goldencherry.com/pdf/GoldenCherryFaxback.pdf, and a copy of the credit card (if you make your deposit with a credit card), though you can deposit with Neteller and request your winnings to be sent to your Neteller account.
Once we have your documents, we will be able to move forward with your withdrawal.
Feel free to contact our support if you have any questions or need any assistance, we will be happy to help.
Best regards,
Anita

I am waiting for your quick answer and for my money to back my Neteller. Call me or do it right now.

Golden Cherry Casino

10 years ago

Hi hro2009,

I don't strictly work at the casino so I'll need you to open a complaint on this site in order to help you and do a follow up on your case.
Please submit the case using the following link: http://www.askgamblers.com/submit-complaint-p47

After you send the request, I'll get in touch with our account managers to gather information about the case itself.
Thanks for your cooperation. Please note that I wont be able to help you otherwise.

Best regards,

Clara Hans

Goldencherry.com support manager this is my username vahe80. Today is already my 15 day till I have been waiting for verification and when I tried to login my account your staff blocked my account with my deposited money in.

Listen to me, I insist your manager Adam W. whom I talked on Saturday who promised me that on Monday everything will be done and again lied as your staff do it. I insist my deposited money back to my Neteller account my 55 euro. Put your 45euro to your casino. Call me immediately, say to your manager.

Golden Cherry Casino

10 years ago

Hi vahe80,


Checking with our account managers right now. Can you please submit a complaint using the link above? So we can manage it on the regular complaint system? And I do a follow up.

Thanks!

My advice to all casino players never play this casino room if you don't want to be nervous, its a BS casino room I have ever played before, I won 45 euro and made deposit of 55 euro to be eligible to make a withdraw of 100 euro as their conditions request it and its already 15 day they haven't yet verified my account that I am able to make my withdraw. They work lazy and lie.

My advice to all casino players never take their BS bonuses and even not try to play there.

Golden Cherry Casino

10 years ago

Hi hro2009,


I'm sorry to hear you are having a bad time to get your documents approved. Please let me know your username so I can check into this issue and get in touch with our fraud department. Probably there's something missing or some document that will need to be resent.

Best regards,

Never again..

Withdrawal limits, and delaying tactics, I must have sent at least 10 times for my verification documents and get a reply from their verification team. I deposited with visa, and was unable to withdraw,

It must run in the family, same bad experience with Golden lady casino
If you value your money, stay away!

If I could I've would give no star.

Golden Cherry Casino

10 years ago

Hi vilijem,

Please let me know your username so I can actually look into this issue. Sometimes our fraud department takes longer to verify your documents but that's only done in your favor in order to discard fraud issues that may occur.

Once you provide your username, Ill check what happened and see a way to help you.

Apologize for the inconvenience and looking forward to hearing from you,

Clara

Golden cherry casino was having a no deposit bonus which i came to know about through a page on Facebook and there is absolutely no way that i can say no to a free money bonus because it is the best time killer and i created an account on this casino and claimed the no deposit bonus. i download the app of their casino because the instant play feature always runs very slow and on some casinos the instant play does not even offer all the games which you can actually play on the downloaded version. their download takes some good time.

I got to the action with the global cup soccer game and it is a classic slot and i love playing them . No real features here and was only getting the 1ball and no such feature with the big wins and i like that the wins of every feature are mentioned on the side of the
games. These slots are very fast but a lot of spins go empty and this
can be disastrous with real money . I played this one, Eggstravaganza and big cash win and came out with profit only from big cash win. I play very less time on video slots on casinos from the rival company.

Played only one video slot which was the wild carnival game. And only small combinations like q and 9 , j and 10. and these combinations do not play enough and certainly not enough to get me to the wager. I lost all the money till i got to the table games and i always have lost every free money bonus i have gotten and i do not understand the deal with it. I would give this casino a 6 and would love some improvement in the return to the players. And please do something about the long waiting during the loadings and even when downloading the app of this casino.

Saw 35$ no deposit on this casino so i registered on their site> used the bonus code and claimed the bonus and got it within less than a minute. I liked their service and that initial process which as very fast and i was a member with free 35$ within no time.
I started playing video slots and my first game was golden man and i like their visuals a lot. And the soundtrack behind is very intense and makes it a good experience. Since it was a 20 line video slot so i was on 0.10 and my bet was 2$ per spin. Was looking for the iron man symbol because it gives free spins. And the first spin i hit the wild on line and got 1$ so bet 2 and got 1 only. i did not like the variance of this game because most
if the time my spins were bringing 0 money and whenever i hit wild or the gun it gave me less than i had invested in that spin.

So i left the game with a balance of 26$. Then went to American Roulette as this game is the one that can get you good money even casino hold em but this site did not have hold em . I found it very weird that for most of the table games they were downloading updates hen i chose to play that game an this is my first such experience. I realized that i cannot play these games on free money then went back to slots.

This time i was playing love and money as they have a very catchy name so i chose to play this game. An again the update thingy. I liked their select line feature a lot. But i was only on coins as selecting lines would have been a bigger risk. Wins were like for 0.30$ and best case was once that was 2$ and not more than that. This is why i am not a big rival player because the variance is too much and the payout is not enough.Was hitting the heart one most of the time or the weird faced feature which was not paying enough. Then went to bowled over which is i-slots and it is the specialty of rival. This was a very nice game and i managed to up my balance to 45$ from this game only. I am still going strong and hoping to meet the wager and taking some big risks. Recently spoke to emily about some welcome gift the casino has promised waiting for it.

I saw their promotion of 20$ no deposit bonus and decided to take advantage of it because I was interested int their software, which is Rival, and I wasn't sure if it was trustful enough to make a deposit so knowing that I didn't have anything to lose, I signed up.

I signed up and contacted the live chat. I was very pleased that they were available without any waiting. I asked them to credit my bonus because it wasn't added to my account and decided to just ask again about the wagering. What surprised me was that on AskGamblers I saw that the wagering was 35 x but when I talked to the live staff they said it's 50 x. Things like that make me suspicious of the casino because then I feel like they provide gamblers with the wrong information.

After getting my bonus I started to play Cosmic Quest Mission control. I placed 0.20$ bets per spin and within 20 spins I got an absolute 0 win. I didn't want to waste my time on dead spins so I switched to their new game- Wild Carnival. I liked the way it looked so I played it for some time. Even with its 50 paylines, my biggest win with 2.50$was under 3$ and it happened only 2 times and I didn't manage to get any free spins. Very frustrating for that big bets. After that I decided to stick with Astral Luck, which has 50 lines too.I played it with 0.50$ bets and eventually I lost all my balance.

I have to say that I'm almost sure I won't be making a deposit there. I didn't really like the games they have.Although I'm usually not the biggest fan of sci-fi kind of slots, this time I really missed that they didn't have any game that wasn't cartoony at all. I also didn't like that they provide misguided information (for the wagering, for example) and I also wasn't loving the design they have, for me it was a little distracting and even though I used instant play, download option button came up each time I clicked on something. If I was playing with real money, I would be disappointed and I felt it would be actually hard to get there the minimum amount for withdrawal, which is 100$. The only plus I found there was the customer support, they were very nice and helpful.

I wanted to use some free chip promotion and I came across Golden Cherry Casino promotion here at AskGamblers. Intro and the website looks very attractive and elegant with this red color all over. I claimed my bonus via live support which was friendly and professional. I wanted to play video slots so my bonus was added and I was ready to go.

This Casino is powered by Rival software and I never played here before. This was a no deposit promotion for new sign ups, 20 dollars,wagering requirements 50 x bonus,with max.cah out of 100 dollars. As I said that I like video slots my bonus included all video slots and specialty games. My first pick was Ocean Treasure that I have played before and doubled my deposit at that time, but as I was playing on a high 0.75 bet and I had just two small wins I wanted to change the game,even though this is a really nice game. Ok, let me see what is going on on Cleopatras Coins,one of my favorite slots.With 13 dollars left on my balance, min bet of 0.75 will do me just fine to have some fun for a while,as I am not intending to look for low total bet. Few spins and zero wins. Ok, not a big deal I will try Love & Money 5 reels,15 paylines slots which gave me only 0.30 dollars. Actually I played this slot earlier.

Now,after I tried a few different slots, I am wondering how come non of them gave me some wins, at least something so I can enjoy for a little bit longer, not even thinking of meeting the wagering requirement. I can see that this is one of the younger casinos and according to complaints here, not too many solved, it is telling me that this is a problematic casino. I can’t tell if I will ever deposit here, I wish to see some solved complaints.

Let me finish this review by saying that this Casino looks so good and they have great customer support but I’ not sure if it is a safe casino to play in.

I played at golden cherry casino once, it is just another rival casino which have no deposit bonus for new players. But i just look at complaints, and oh god, there is 27 complaints and only 7 was resolved, and i think this casino is good example why people have some fear with rival software, because casinos like this do some bad things to players, and this is damage for all rival casinos, i find it is strange that rival like software operator does not do anything to help improve it is own reputation and get more player trust.

Like i said i played at golden cherry casino only once, and i am think i should be more than happy with this because if i win, probably we all can see my complaint here with others, so sometimes i think losing no deposit bonus can did good job to player, and he will not need to make deposit and try to withdraw no deposit winnings. With 30$ no deposit from golden cherry casino i tried my favorite rival slots, and even was have 150$ at my peak balance by good winning streak on scary rich slot, but after continue playing i come to dead streak of a lot dead spins and of course i was not able to win anything with this no deposit bonus, but like i said, it is not so bad, since this casino is most likely nothing than a scam. I glad that i did not made real money deposit in this casino, because at a time when i start playing i did not know about AskGamblers and about so many complaints, but now i know and of course will recommend any potential players to stay away from this casino.

I rate Golden cherry casino with 3 stars, because 27 complaints can not rise from nowhere, right? Stay away from this casino, in case you did not want to submit complaint.