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This casino and all other brands within the Affactive group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months and putting pressure on players with delayed payments to start depositing if they want to be paid ever.

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Golden Cherry Casino

Player Rating 22 Reviews
3.6/10
22 Reviews
Complaint Response 46 Complaints
2 days avg. 46 Complaints
What we like
  • Sophisticated i-slot games
  • 24/7 support available in a variety of methods
  • Instant play client and downloadable client available
What we don’t like
  • Small video poker selection
  • No third-party audits
  • Withdrawal approval period of 5 days
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Golden Cherry Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.goldencherry.com
Established
2010
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Portuguese
Casino Type
Download, Instant Play

Golden Cherry Casino is a premiere online casino with an emphasis on ensuring its players have the same lavish experience they could have in the Vegas strip. As a part of the Regalbar group, Golden Cherry Casino is backed by some of the biggest names in the casino industry. The casino is licensed in Curacao.

Games

Golden Cherry Casino, since it uses Rival Gaming software, comes with the industry's most intricate video slots. Rival's top products, their i-slots, are fully available through Golden Cherry Casino. Take a journey through any of these truly atmospheric games, immerse yourself in the storyline, and maybe even walk out a winner. With several dozen other video and three-reel slots, slot junkies can have all the spinning action they could ever need.

If slots aren't your thing, Golden Cherry Casino has plenty of other games, as well. Be sure to look at any of their table games and try beating the dealer. With single- and multi-hand blackjack, Caribbean Stud Poker, casino war, and several others, every roll of the dice, spin of the wheel, or flip of the cards gives you a shot at winning.

Golden Cherry Casino ends its gaming repertoire with video poker and specialty games. They offer single- and multi-hand variations of the world's most popular video poker games, as well as two types of keno and several scratch-inspired games. We think that gamblers should be able to have a well-rounded gaming experience at Golden Cherry.

Support

In addition to giving players a well-made selection of games, Golden Cherry Casino also has a professional customer support team available 24/7. Any player knows that being able to get the response you need in a timely fashion is essential to a good online gaming experience. Players won't be faced with delays in trying to get answers to their questions, no matter how complex.

Even before you make an account, you can contact Golden Cherry's live support team directly from their website. The live chat client is also available from within the downloadable casino client. You can also send them an e-mail, or call or fax them with their USA-based numbers. It's nice to see a casino that makes it this easy to get in touch.

Security and Fairness

No one wants to play at an unsafe casino. Now more than ever, digital security is of the utmost importance. Golden Cherry Casino outlines their security measures on their website. Their system includes RSA public/private key encryption, the industry standard for obscuring sensitive data from cyber criminals.

Of course, being given a fair game is just as important. Golden Cherry Casino, like all other online casinos, states that they use a random number generator to accurately and genuinely simulate land-based casino games. However, there are currently no third-party audits to validate the software. Nonetheless, since the casino uses the popular Rival software, it is safe to assume the games are fair.

StallCation

Complaints

Read the complaints other players have left for Golden Cherry Casino. Learn more about complaints.

Show all complaints
Golden Cherry Casino - Withdrawal Limit set to minimum amount, would take 100 weeks to get paid!
Hi, I have accumulated £50,000 in winnings from this casino. It took a number of weeks for the security documents to be verified, but I know this is standard procedure for casinos and we have now reached the stage where everything is complete and I have been verified for withdrawals. The issue sits with the amount of the withdrawal allowed. I have some £50,000 in the account, and I have been informed I can only withdraw £500 per week. The terms state up to £2,500 can be withdrawn, but the 'up to' term is the key here. I have been informed it is based on player class and deposits made etc, but having asked for further information have not received any further information as to what the parameters are, so cannot comment in relation to how much I deposited or how much I played in relation to the limit set. At the rate of £500 per week it is going to take 100 weeks to claim my winnings. I understand the need of cainso to restrict large payouts to safeguard their business, but the limit of £500 they have set is not in line with the balance on the account nor my level of playing etc. They should offer a lump sum payment and an increased withdrawal limit to allow a player to appreciate the winnings made in the casino, as at the moment I am very dissapointed with the whole situation. I have asked for further details of the withdrawal limits and what they are based on but have received no response as yet. I will be happy to post them once I have them I an effort to provide the casino a fair chance of repsonse. I know casinos can be restrictive, and we all know the risks involved, but surely this is a little out of kilter with what Other casinos do? I recently used Hippodrome casino and won £8,000 which was paid immediately? so I know it can be done by other casinos? Why not this one?
staus Resolved
$50000
Golden Cherry Casino continues its excuses and does not pay my winnings!!
Here is my ironical story: Golden Cherry offers me a free chip somewhere in the month of November 2014 and i meet my wagering requirments, request for the max cashout (as per the bonus terms) which in my case was $180. Now the catch here is, GoldenCherry Casino requires you to make a $20 deposit before a withdrawal could be processed. I agree and a deposit is made and withdrawal is requested for $200 (includes my $20 deposit) The trouble starts here, A week later i get a usual copy-paste message that my account is chosen for some random security and it could take upto 3 months. (here i really want to kill myself for trusting them). Anyways, i wait and its the month of Feb now. Though the 3 months are over there is no revert from their department. I have made several withdrawal requests after that and the requests are all declined with the same copy-paste message and ofcourse when you try to contact the Live Chat agents they are clueless (though trying to be helpful) as they have no information regarding it. I know i am supposed to give up on them as i am sure they do not intend to pay so i inform the Live chat that i shall report this at Askgamblers.com and they ask me to request for a withdrawal yet again and tell me that my request would be granted this time. Here is a twist now: This time the email that i get does not talk about the random security issue as i am hoping its over, it talks about me not being active on the casino and i should play more often to getting my withdrawal request approved. There is no clause as such in their terms and condition and moreover do you think i would ever have the confidence to make any deposits until i would get my withdrawal approved... ( like what were these guys thinking) Conclusion: Yet again they decline my payment. My request to this casino is that if you do not intend to pay my money, pay my deposit amount back as you have no right to keep my money that i deposited (totally illegal) I would just like to tell GoldenCherry Casino that you should stop this unethical practice of asking customers to deposit and all the excuses you guys make to not pay them. Players Beware, this casino is avoidable at all costs!!
staus Resolved
$200
Golden Cherry Casino - Software Problems and Delayed Payment
I have advised management when I was playing with over $30,000 that the computer kept on freezing and the bonus would change out after I saw it come down. They responded it was cookies or my machine and they I won and loss at random and not their software. All the funds were lost and the next day when I went on I couldn't log in. Sent them an email re problem. The next day I get try to start playing and the machine freezes again. I contact a c/s/r and she can't fix the problem and ask her to email management re what as happening. She finally contacts and IT person and I had to advise what game I was playing and it took him 15-20 minutes to fix whatever the problem was since I wasn't told. There was nothing wrong with my computer it was on their end. I feel some of the funds I lost were due to their computer glitch and I should be reimbursed. I have also sent an email to Hailey, a manager at the casino, regarding what happened and the name of the c/s/r who can verify what happened. It has been over a week without any response. After sending the emails now I am having a problem with a payout and can get no response other than we are looking into it. I have played at this casino for a long time but don't understand what is going on or why someone doesn't try to resolve issues immediately. They respond immediately when they want you to deposit funds but not on withdrawals or problems with their software. I am awaiting a timely response. In addition, Withdrew 2500 the first week of Dec. Processed by the casino on 12/15 and funds not in my acct. They advised on 12/23 they were sending an email to their provider and were looking into it. Today they still have no response.
staus Resolved
$2500

Complaint Statistics

Resolved 21
Avg. Amount $ 3,788
Avg. Complaint Duration 23 days
Avg. Response Time 2 days

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Player rating
3.6/10 22 reviews

Top reviews from our players

Before I made deposit verified it first. I sent all my documents, my proof of residence came from mayors office, is that not enough?
I used Netteler to fund my account, but you guys are lazy even no reply to email, I already replied, sent a new documents in the form you gave, I have signature, but no reply.

Hello rey17, Our finance department hasn't received the documents you mentioned, also I don't see that you made a deposit into your account. I will be happy to help you with submitting your documents and processing your withdrawal, please email me at [email protected], it will be easier to communicate and solve this :) Have a nice day, Anita

user avatar

This Golden Cherry Casino has rating 0.0. This Anna from there deparment who said scan all documents in, I already scanned in, sent back to them my documents to verify but nothing. Even automated reply are nothing, this lazy casino has bad for their players.

I sent many email but not even single reply. This site must be band or closed, they are scamming people.

Hi rey17, As I see, you won from a no deposit bonus, congratulations. Please note that the maximum cashout from all the no deposit bonus is 1 time the bonus amount, so you need to make a deposit of $30 and you'll be able to withdraw $100, which is the minimum to withdraw in our casino ($70 max cashout from the free bonus + your deposit). I see that our finance department emailed you regarding the missing documents that you should provide in order for your withdrawal to be processed - copy of the back side of your ID, one document which has your name & address (it can be a utility bill, a bank statement, a void check, a pay stub), faxback form (can be downloaded from here: http://goldencherry.com/pdf/GoldenCherryFaxback.pdf, and a copy of the credit card (if you make your deposit with a credit card), though you can deposit with Neteller and request your winnings to be sent to your Neteller account. Once we have your documents, we will be able to move forward with your withdrawal. Feel free to contact our support if you have any questions or need any assistance, we will be happy to help. Best regards, Anita

user avatar

I am waiting for your quick answer and for my money to back my Neteller. Call me or do it right now.

Hi hro2009, I don't strictly work at the casino so I'll need you to open a complaint on this site in order to help you and do a follow up on your case. Please submit the case using the following link: http://www.askgamblers.com/submit-complaint-p47 After you send the request, I'll get in touch with our account managers to gather information about the case itself. Thanks for your cooperation. Please note that I wont be able to help you otherwise. Best regards, Clara Hans

user avatar

Goldencherry.com support manager this is my username vahe80. Today is already my 15 day till I have been waiting for verification and when I tried to login my account your staff blocked my account with my deposited money in.

Listen to me, I insist your manager Adam W. whom I talked on Saturday who promised me that on Monday everything will be done and again lied as your staff do it. I insist my deposited money back to my Neteller account my 55 euro. Put your 45euro to your casino. Call me immediately, say to your manager.

Hi vahe80, Checking with our account managers right now. Can you please submit a complaint using the link above? So we can manage it on the regular complaint system? And I do a follow up. Thanks!

user avatar

My advice to all casino players never play this casino room if you don't want to be nervous, its a BS casino room I have ever played before, I won 45 euro and made deposit of 55 euro to be eligible to make a withdraw of 100 euro as their conditions request it and its already 15 day they haven't yet verified my account that I am able to make my withdraw. They work lazy and lie.

My advice to all casino players never take their BS bonuses and even not try to play there.

Hi hro2009, I'm sorry to hear you are having a bad time to get your documents approved. Please let me know your username so I can check into this issue and get in touch with our fraud department. Probably there's something missing or some document that will need to be resent. Best regards,

user avatar

Never again..

Withdrawal limits, and delaying tactics, I must have sent at least 10 times for my verification documents and get a reply from their verification team. I deposited with visa, and was unable to withdraw,

It must run in the family, same bad experience with Golden lady casino
If you value your money, stay away!

If I could I've would give no star.

Hi vilijem, Please let me know your username so I can actually look into this issue. Sometimes our fraud department takes longer to verify your documents but that's only done in your favor in order to discard fraud issues that may occur. Once you provide your username, Ill check what happened and see a way to help you. Apologize for the inconvenience and looking forward to hearing from you, Clara

user avatar

Golden cherry casino was having a no deposit bonus which i came to know about through a page on Facebook and there is absolutely no way that i can say no to a free money bonus because it is the best time killer and i created an account on this casino and claimed the no deposit bonus. i download the app of their casino because the instant play feature always runs very slow and on some casinos the instant play does not even offer all the games which you can actually play on the downloaded version. their download takes some good time.

I got to the action with the global cup soccer game and it is a classic slot and i love playing them . No real features here and was only getting the 1ball and no such feature with the big wins and i like that the wins of every feature are mentioned on the side of the
games. These slots are very fast but a lot of spins go empty and this
can be disastrous with real money . I played this one, Eggstravaganza and big cash win and came out with profit only from big cash win. I play very less time on video slots on casinos from the rival company.

Played only one video slot which was the wild carnival game. And only small combinations like q and 9 , j and 10. and these combinations do not play enough and certainly not enough to get me to the wager. I lost all the money till i got to the table games and i always have lost every free money bonus i have gotten and i do not understand the deal with it. I would give this casino a 6 and would love some improvement in the return to the players. And please do something about the long waiting during the loadings and even when downloading the app of this casino.

Saw 35$ no deposit on this casino so i registered on their site> used the bonus code and claimed the bonus and got it within less than a minute. I liked their service and that initial process which as very fast and i was a member with free 35$ within no time.
I started playing video slots and my first game was golden man and i like their visuals a lot. And the soundtrack behind is very intense and makes it a good experience. Since it was a 20 line video slot so i was on 0.10 and my bet was 2$ per spin. Was looking for the iron man symbol because it gives free spins. And the first spin i hit the wild on line and got 1$ so bet 2 and got 1 only. i did not like the variance of this game because most
if the time my spins were bringing 0 money and whenever i hit wild or the gun it gave me less than i had invested in that spin.

So i left the game with a balance of 26$. Then went to American Roulette as this game is the one that can get you good money even casino hold em but this site did not have hold em . I found it very weird that for most of the table games they were downloading updates hen i chose to play that game an this is my first such experience. I realized that i cannot play these games on free money then went back to slots.

This time i was playing love and money as they have a very catchy name so i chose to play this game. An again the update thingy. I liked their select line feature a lot. But i was only on coins as selecting lines would have been a bigger risk. Wins were like for 0.30$ and best case was once that was 2$ and not more than that. This is why i am not a big rival player because the variance is too much and the payout is not enough.Was hitting the heart one most of the time or the weird faced feature which was not paying enough. Then went to bowled over which is i-slots and it is the specialty of rival. This was a very nice game and i managed to up my balance to 45$ from this game only. I am still going strong and hoping to meet the wager and taking some big risks. Recently spoke to emily about some welcome gift the casino has promised waiting for it.

I saw their promotion of 20$ no deposit bonus and decided to take advantage of it because I was interested int their software, which is Rival, and I wasn't sure if it was trustful enough to make a deposit so knowing that I didn't have anything to lose, I signed up.

I signed up and contacted the live chat. I was very pleased that they were available without any waiting. I asked them to credit my bonus because it wasn't added to my account and decided to just ask again about the wagering. What surprised me was that on AskGamblers I saw that the wagering was 35 x but when I talked to the live staff they said it's 50 x. Things like that make me suspicious of the casino because then I feel like they provide gamblers with the wrong information.

After getting my bonus I started to play Cosmic Quest Mission control. I placed 0.20$ bets per spin and within 20 spins I got an absolute 0 win. I didn't want to waste my time on dead spins so I switched to their new game- Wild Carnival. I liked the way it looked so I played it for some time. Even with its 50 paylines, my biggest win with 2.50$was under 3$ and it happened only 2 times and I didn't manage to get any free spins. Very frustrating for that big bets. After that I decided to stick with Astral Luck, which has 50 lines too.I played it with 0.50$ bets and eventually I lost all my balance.

I have to say that I'm almost sure I won't be making a deposit there. I didn't really like the games they have.Although I'm usually not the biggest fan of sci-fi kind of slots, this time I really missed that they didn't have any game that wasn't cartoony at all. I also didn't like that they provide misguided information (for the wagering, for example) and I also wasn't loving the design they have, for me it was a little distracting and even though I used instant play, download option button came up each time I clicked on something. If I was playing with real money, I would be disappointed and I felt it would be actually hard to get there the minimum amount for withdrawal, which is 100$. The only plus I found there was the customer support, they were very nice and helpful.

Inactive user
6/10

I wanted to use some free chip promotion and I came across Golden Cherry Casino promotion here at AskGamblers. Intro and the website looks very attractive and elegant with this red color all over. I claimed my bonus via live support which was friendly and professional. I wanted to play video slots so my bonus was added and I was ready to go.

This Casino is powered by Rival software and I never played here before. This was a no deposit promotion for new sign ups, 20 dollars,wagering requirements 50 x bonus,with max.cah out of 100 dollars. As I said that I like video slots my bonus included all video slots and specialty games. My first pick was Ocean Treasure that I have played before and doubled my deposit at that time, but as I was playing on a high 0.75 bet and I had just two small wins I wanted to change the game,even though this is a really nice game. Ok, let me see what is going on on Cleopatras Coins,one of my favorite slots.With 13 dollars left on my balance, min bet of 0.75 will do me just fine to have some fun for a while,as I am not intending to look for low total bet. Few spins and zero wins. Ok, not a big deal I will try Love & Money 5 reels,15 paylines slots which gave me only 0.30 dollars. Actually I played this slot earlier.

Now,after I tried a few different slots, I am wondering how come non of them gave me some wins, at least something so I can enjoy for a little bit longer, not even thinking of meeting the wagering requirement. I can see that this is one of the younger casinos and according to complaints here, not too many solved, it is telling me that this is a problematic casino. I can’t tell if I will ever deposit here, I wish to see some solved complaints.

Let me finish this review by saying that this Casino looks so good and they have great customer support but I’ not sure if it is a safe casino to play in.

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