Ag Awards

Golden Cherry Casino - Troubles of withdrawing my winnings

Complaint Info
Disputed casino Golden Cherry Casino
Reason Delayed payment
Amount € 175
Posted on February 21, 2015

I´ve received a sign up bonus on 20.11 with a maximum cashout of €150. I have fulfilled all wagering requirements at the same day and already send all documents (passport, credit card, credit card authorization form, utility bill, credit card statemt etc) on 24.11 (two times). All documents were approved.

After that, I made a deposit of the required 25 Euro, did phone verification and the bonus balance has been changed to a Real Money balance.

This was one week ago and I contacted Live Support in order to check why I stll can not withdraw my winnings. The answer was, that I have to send copys of my credit card, so something I did twice more than two weeks ago. The support is always friendly but this is not reliable in my opinion.

Username: Fashionatic

thank u

Thank you !

Posted on December 17, 2014

Dear @fashionatic,
Any update considering this complaint? Thank you.

Posted on February 17, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on February 17, 2015

Hi fashionatic,

I received a confirmation from our finance department that you have been paid.

Please let me know so we can set this complaint as solved.

Looking forward to hearing from you!


Posted on February 21, 2015

Did you received your winnings, can we close this complaint? Thank you.

Posted on February 25, 2015

It's a nice practice to confirm if you complaint is resolved or not, thank you.

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