Changing the payment rules, stalling payments

Played with a 400% bonus- small amount. Requested the allowed $250 withdrawal. After painfull verification, the paid me $100 and put $150 back in account. Sent them mails to get explaination - no response. Then proceded to withdraw the $150. They said they received my request, but again no movement. I waited for a week to find out what is happening - I sent 4 e-mails to find out what is going on. No response. Finally phoned and was told they cannot pay me until I have made another deposit:-( and I will not - that was NOT part of agreement. Thanks God I did not play with more money.

Dear Support, I deposited at Golden Cherry Casino and won appx. $300 in August 2014. My withdrawal was declined and the account chosen for a 90 business days (6 months) security checking in September 2014. 11. March my withdrawal has been declined again. As I see on the forum, Clara and Richard have the willingness to solve these problems. Please check my account and approve my withdrawal. Thanks!

Hi, I have accumulated £50,000 in winnings from this casino. It took a number of weeks for the security documents to be verified, but I know this is standard procedure for casinos and we have now reached the stage where everything is complete and I have been verified for withdrawals. The issue sits with the amount of the withdrawal allowed. I have some £50,000 in the account, and I have been informed I can only withdraw £500 per week. The terms state up to £2,500 can be withdrawn, but the 'up to' term is the key here. I have been informed it is based on player class and deposits made etc, but having asked for further information have not received any further information as to what the parameters are, so cannot comment in relation to how much I deposited or how much I played in relation to the limit set. At the rate of £500 per week it is going to take 100 weeks to claim my winnings. I understand the need of cainso to restrict large payouts to safeguard their business, but the limit of £500 they have set is not in line with the balance on the account nor my level of playing etc. They should offer a lump sum payment and an increased withdrawal limit to allow a player to appreciate the winnings made in the casino, as at the moment I am very dissapointed with the whole situation. I have asked for further details of the withdrawal limits and what they are based on but have received no response as yet. I will be happy to post them once I have them I an effort to provide the casino a fair chance of repsonse. I know casinos can be restrictive, and we all know the risks involved, but surely this is a little out of kilter with what Other casinos do? I recently used Hippodrome casino and won £8,000 which was paid immediately? so I know it can be done by other casinos? Why not this one?

its 15 days i have been waiting for my varification,,and today i am trying to login my account and see that i am blocked my money in it...who his respolnsilbe for this???answere me quickely....on Sutarday you support manager Adam W. promised me that on Mondey my varification will be done and i will be able to make my withdraw.....call me or contact me as soon as you possible..i want my money back

Hello. I got a no deposit bonus at Golden Cherry. I wagered the playthrough and support was told me that I can withdraw after account verification. I sent the required documents and requested withdrawal on 2nd of February 2015 for 150 pounds. Just to see that it was cancelled on 10th of February, then 16 minutes later there was another withdrawal of 100 pounds to Moneybookers - which I didn't requested, and it was cancelled too. Then I requested 150 pounds again on 15th of February, just to see it was cancelled on 23rd... Now they told me that I need to make a deposit, play a little bit and then withdraw???? Please try to resolve this issue with them. Waiting for your reply. Thank you

Here is my ironical story: Golden Cherry offers me a free chip somewhere in the month of November 2014 and i meet my wagering requirments, request for the max cashout (as per the bonus terms) which in my case was $180. Now the catch here is, GoldenCherry Casino requires you to make a $20 deposit before a withdrawal could be processed. I agree and a deposit is made and withdrawal is requested for $200 (includes my $20 deposit) The trouble starts here, A week later i get a usual copy-paste message that my account is chosen for some random security and it could take upto 3 months. (here i really want to kill myself for trusting them). Anyways, i wait and its the month of Feb now. Though the 3 months are over there is no revert from their department. I have made several withdrawal requests after that and the requests are all declined with the same copy-paste message and ofcourse when you try to contact the Live Chat agents they are clueless (though trying to be helpful) as they have no information regarding it. I know i am supposed to give up on them as i am sure they do not intend to pay so i inform the Live chat that i shall report this at Askgamblers.com and they ask me to request for a withdrawal yet again and tell me that my request would be granted this time. Here is a twist now: This time the email that i get does not talk about the random security issue as i am hoping its over, it talks about me not being active on the casino and i should play more often to getting my withdrawal request approved. There is no clause as such in their terms and condition and moreover do you think i would ever have the confidence to make any deposits until i would get my withdrawal approved... ( like what were these guys thinking) Conclusion: Yet again they decline my payment. My request to this casino is that if you do not intend to pay my money, pay my deposit amount back as you have no right to keep my money that i deposited (totally illegal) I would just like to tell GoldenCherry Casino that you should stop this unethical practice of asking customers to deposit and all the excuses you guys make to not pay them. Players Beware, this casino is avoidable at all costs!!

I have advised management when I was playing with over $30,000 that the computer kept on freezing and the bonus would change out after I saw it come down. They responded it was cookies or my machine and they I won and loss at random and not their software. All the funds were lost and the next day when I went on I couldn't log in. Sent them an email re problem. The next day I get try to start playing and the machine freezes again. I contact a c/s/r and she can't fix the problem and ask her to email management re what as happening. She finally contacts and IT person and I had to advise what game I was playing and it took him 15-20 minutes to fix whatever the problem was since I wasn't told. There was nothing wrong with my computer it was on their end. I feel some of the funds I lost were due to their computer glitch and I should be reimbursed. I have also sent an email to Hailey, a manager at the casino, regarding what happened and the name of the c/s/r who can verify what happened. It has been over a week without any response. After sending the emails now I am having a problem with a payout and can get no response other than we are looking into it. I have played at this casino for a long time but don't understand what is going on or why someone doesn't try to resolve issues immediately. They respond immediately when they want you to deposit funds but not on withdrawals or problems with their software. I am awaiting a timely response. In addition, Withdrew 2500 the first week of Dec. Processed by the casino on 12/15 and funds not in my acct. They advised on 12/23 they were sending an email to their provider and were looking into it. Today they still have no response.

hello I played with a no deposit bonus in golden cherry casino, I met the bonus conditions, I won $ 175, I then deposited $ 25 per neteller sent my documents on 12/12 I contacted support on Tuesday to ask whether they all received, they told me it's yes, but it will still take 5 days, when I wanted to connect to my account I could not I sent an email they told me that it is closed for security reasons, and they can not send me neither my nor my deposit gains

I´ve received a sign up bonus on 20.11 with a maximum cashout of €150. I have fulfilled all wagering requirements at the same day and already send all documents (passport, credit card, credit card authorization form, utility bill, credit card statemt etc) on 24.11 (two times). All documents were approved. After that, I made a deposit of the required 25 Euro, did phone verification and the bonus balance has been changed to a Real Money balance. This was one week ago and I contacted Live Support in order to check why I stll can not withdraw my winnings. The answer was, that I have to send copys of my credit card, so something I did twice more than two weeks ago. The support is always friendly but this is not reliable in my opinion. Username: Fashionatic thank u Thank you !

10 March I have won 100$ ater playtrough from 20 free bonus,next day i made min deposit 25$ and I sent every documents to verify accounts.After 2 weeks They finally approved my documents and verified my account.24 march I made withdraw request 100$ but 26 March They blocked every polish players accounts include my without payout my 100$ I sent Them maybe 20-30 emails with ask about my withdraw request but I din't get It!!!