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Eurogrand Casino

Player Rating 44 Reviews
6.8/10
44 Reviews
Complaint Response 12 Complaints
5 days avg. 12 Complaints
What we like
  • Provides the option of mobile gaming
  • Live games included in the offer
  • Live chat available
  • Secured with SSL encryption
  • Certified by Gaming Labs
What we don’t like
  • Live chat available only after the software has been downloaded
  • A large list of restricted countries
  • Slow withdrawal process
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Eurogrand Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.eurogrand.com
Established
2006
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
German, Japanese, English
Casino Type
Instant Play, Mobile, Download

Eurogrand Casino is an online casino powered by the world-renowned Playtech software with a wide variety of slots to choose from. The casino features the option of mobile gaming, as well as playing table games with live dealers, and is licensed by Gibraltar Regulatory Authority.

Restricted Countries

Eurogrand Casino does not currently accept players who live in Greece, the Philippines, Portugal, Australia, Bulgaria, Hong Kong, Iran, Thailand, France and USA, among other countries. In order to get the full list of all the restricted countries, just scroll down to the Casino Details section.

Mobile Gaming

Player who enjoy spinning reels on the move can access the casino on their mobile devices as Eurogrand is a mobile casino with a large assortment of games to choose from.

Security and Fairness

The Eurogrand Casino site is equipped with rapid SSL encryption. In order to ensure random number generation process remains unbiased, Eurogrand software is subject to regular testing by first-rate accounting firms and it has been certified by Gaming Laboratories and TST Labs.

StallCation

Complaints

Read the complaints other players have left for Eurogrand Casino. Learn more about complaints.

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Eurogrand Casino - Declined withdrawal of 1400 euro
On 28th of October I won 1400 euro in Eurogrand Casino and made a withdrawl of 1400 eur. Than I received a confirmation of this withdrawl. One day later the withdrawl was declined because I made my casino account in Sharon Bol like everybody calls me. But on my passport my name is Jennifer Sharon Bol-Tjon Poen Gie. My maidenname is Tjon Poen Gie but in Holland we use our married name which is Bol so everybody calls me Sharon Bol. My firstname is Jennifer but from birth my mother called by nickname Sharon. I already sent a copy of my passport and all necessary documents to this casino but they do not accept. I made a deposit from my backaccount you can check that . On my bankaccount J.S. Bol-Tjon Poen Gie you can see also my full name. I play for many years in this casino and in the past I won several times and eurogrand payed me the money without any problem. Since the casino changed into William Hill casino it is now a problem to get my money. In the mean time I have a lot of emails in which support people of the casino are telling that things are solved and my name has been changed in the account to Jennifer Sharon Bol-Tjon Poen Gie. And everytime I get an email that I have to send documents which I did a several time and stillI cannot withdrawl the money that I won which is still in my casino account. The do not cooperate and help me so I kindy request you to investigate this matter because I won this money honestly. When I deposited the money into my casino account nobody told me that my name was not valuable so I do not understand.
staus Resolved
€1400
Eurogrand Casino - William Hill Group not honoring its own Self Exclusion Policy
hi there i have a complaint about eurogrand casino. i have been self excluded from williamhill group on 24/06/2012. for 5 years, that means i cant open any other account on williamhill group. but eurogrand casino which is part of william hill casino (https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=39225) allow me to open an account and i made lots of deposit and withdrawals with this casino. my username and email address was same, and i also sent them my all id to verify my account. those are: Sign up date: 2014-02-23 00:25:41 Deposit made: Time and Date Payment method used Amount 2014-08-11 20:25:56 465943...0608 £2,000.00 2014-08-11 20:14:17 465943...0608 £3,000.00 2014-08-09 11:41:50 465943...0608 £500.00 2014-08-02 09:51:41 465943...0608 £500.00 2014-07-15 14:01:19 465943...0608 £10.00 2014-07-04 16:00:48 PayPal £1,500.00 2014-07-03 20:38:52 465943...0608 £1,000.00 2014-07-03 19:12:12 465943...0608 £3,000.00 2014-06-30 18:37:39 465943...0608 £1,000.00 2014-06-17 00:46:06 465943...0608 £2,000.00 2014-06-16 19:05:35 465943...0608 £500.00 2014-06-08 19:32:23 465943...0608 £1,000.00 2014-06-08 19:27:22 540450...6536 £300.00 Withdrawals made: 2014-09-05 03:07:29 465943...0608 £3,700.00 2014-08-31 01:37:45 465943...0608 £3,000.00 2014-08-29 01:23:12 465943...0608 £50.00 2014-08-15 00:12:03 465943...0608 £50.00 2014-08-05 23:51:44 465943...0608 £700.00 2014-07-22 16:50:17 465943...0608 £10.00 2014-07-07 22:57:00 465943...0608 £180.00 2014-06-22 23:07:07 465943...0608 £4,100.00 2014-06-12 19:19:03 465943...0608 £2,100.00 as a self exluded person from williamhill group they should not allow me to open an account. so i would like to request them to void my all deposit and withdrawals from eurogrand casino. Thanks
staus Unresolved
£2600
EuroGrand Casino - wager requirement

I registered for EuroGrand on 16.09.13

I made two deposits immediately one for £26.00 and another for £10.00

After making my deposits I went to place a bet on roulette. As I was going to place my bet two pop ups appeared stating I had received bonuses. One for £6.50 and one for £1.00. As I wanted to get on with placing my bet I clicked okay to both. I then placed a bet for £36.00 (the total amount I had deposited minus the bonus) on red. After this I went to withdraw my winnings (excluding the bonus amount). When I attempted to withdraw my winnings I got a message advising that the amount I was attempting to withdraw was more than my balance. I rang customer service and explained my situation. Customer service advised that I was unable to withdraw the winning because I used the bonus and there was a wager requirement of £1000.00 before I could withdraw my winnings.
I explained that I had no interest in using the bonus and the amount I had wagered was the amount I had deposited. The customer service adviser said that the bonus could be removed so I could make a withdrawal. I requested that this was done. This resulted in me losing all my winnings. This is despite the fact there was only £7.50 worth of bonuses and I had bet £36.00. I was advised that if I want my winnings back I would have to meet the wager requirement to be able to withdraw. I never had any intention of betting the bonus. The bonus was bet automatically for me. At no point was I given the choice between betting the bonus and betting my deposit. Surely at the very least I if the bonus was meet i would be entitled to the winnings on the difference between the deposit and the bonus seeing as my deposit was £36.00 and the bonuses only £7.50

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 20,083
Avg. Complaint Duration 10 days
Avg. Response Time 5 days

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Player rating
6.8/10 44 reviews

Top reviews from our players

This review is written by me for another online casino winch is good enough two bet your money.This casino is Eurogrand and it is one of the most popular casinos. Eurogrand uses playtech software platform.Lets see wich are the advantages and disandvantages of this online casino.At first casino has live dealers wich the most important think for an online casino.Alsothe live roulette has two tables with live dealers and two slingshot roulettes.The minimum bet for live roulette is 0.1$.Moreover the live Black Jack has many tables with minimum bet 5$.There is only one Baccara table but it accept as many players as they are.The dealers give to the players very good entertainment.

Also the slots have very good graphics andsome of them they are 3D.All the slots have jackpots and some of them are progressive.The table games are very nice-do not forget Eurogrand uses the playtech platform.The graphics are exciting and they are too easy to used even though you are a beginner.The support team is very fast and is available 24/7.The operators are very friedly and serv you.The eurogrand casino has too many bonuses to choose and it has compoints.What are these?Well,for every 10$ that you bet you earn one comp point.When you reach ten comps you can convert them to real money (100 comps=1$).

If you decide to join to this casino there are too many ways to make a deposit and also too many ways to make a withdraw.The withdraws are very easy and very fast too.The promosion at Euro Grand Casino is really good and appeal to all customers. With your first deposit you can get 25% up to 250 Euro, and the second deposit 60% up to 500 Euros. On your third deposit bonus is 300% up to 300 Euros. The bonus of the above can be done with taking your profits when the relevant conditions are met.

There are also smaller promosion you can join all the time. For example, you can get 15% of your deposits made by bank transfer to a bank account through Neteller and 10% in various other payment options. This move will give you more money to play casino and reduces the charges to be win-win.I recomment this casino to play at.
The decision is yours!

Inactive user

I've played on Eurogrand before, they offered me a 200% match bonus up to $200 when I received their promotion via email. It's probably because I signed up at one of their partnered casinos. To tell you my experience their I was thrilled because of the way the casino looks! Gold and black! Very nice! And the 200% match made it incredible. With the glamorous look and bonus as icing on the cake I chose to make a $50 deposit without using the 200%. My first choice to play would be Blackjack Surrender. After a few minutes of beating the Dealer and losing at the same time my bankroll kept going up and down. After another 20 minutes the Dealer became unlucky. This is the time I struck to make more wins. I ended up with $100 basically I doubled up my deposit. Then I tried my luck on two video slots. One was Golden games Video slot and the other was Arctic Treasure another Video slot. With Golden Games I managed to climb my funds to $123 after 10 minutes then dropped down to $115. When it stopped paying in a good way I carried my play over to Arctic treasure. The great thing about Arctic treasure is when you trigger the Bonus it prompts you to select 3 Ice Crystals out of 5. The first crystal I clicked on showed $3 which was okay, the second crystal showed $8 and finally the last crystal I clicked on showed a value of $40. I mean WoW! That was unexpected and good at the same time! My total is now $166. That's a $116 gain from what I started on ($50). I will withdraw this amount and pop some alcohol bottles open!

Eurogrand also has a very good background showing a moving fountain coloured in gold and music playing while you in the lobby. The bad news with most online casinos is you have to wait until the video slot/game of your choice loads completely, for Playtech casinos some games take longer than usual before operation gaming can begin. Overall I like how they put everything together on Eurogrand, the Colours, atmosphere, the selection of games and the music.

My ratings are:
Support: 8/10
Terms and Conditions: 9/10
Withdrawals: 9/10
Deposits: 10/10
Payouts: 10/10

Inactive user

A very serious casino is casino the euro grand with the Playtech software. I like the home page which is there built up very simply and well structured. Above in the middle one can quite apply with his user name and existing password since euro grand also has a flash version of her casino this. Of course you can do the software also comfortably download and simply installing . Im one finds lower section categories of the different games and one can have a look at her at leisure. The choice of the 16 languages seems very much on kind to me player the one can surround the home page. The customer service offers a free to telephone support to for German customers what like I very much, how usually they also offer an e-mail/fax support chat and unite live one can around this one use round-the-clock.

I have used the euro grand casino is the live chat by the help of the customer advisor in a bonus of 300% got which was credited also very fast on my account after that. I have downloadedthe software and installed after I had had a look at the home page and also paid in. The lobby of the casino very nobly and splendidly looks from there it is adorned with much gold. The games are announced at a table on the edge of the lobby. Drives one opens with the cursor about a category, such as decks of cards, what is rather simple and easily comprehensible lists a further with the game offers. What, this do I have this euro grand one game is paradise noticed at the beginning on. If a great supply on a heap, one knows to not where start one there beginning should. Euro grand offers the players over 90 different games Blackjack roulette, Baccarat and poker in many variations to among other things.

Of course euro grand offers much fun, conversation and a lot of fruit machines with very thrilling bonus or free rounds. Euro grand also has progressive jackpot Slots one but to play only with a maximum unit of currency can do which ones. Moreover, one mustn't forget the live casino, where beautiful women are usually the groupies. Who doesn't feel like it against a computer to games because get pleasure breathe into a real casino one also may to feel. Like for all Playtech casino there also are the Marvel Slots. More than her wants swallow, then, but caution also should be advisable here her sometimes to give. Iron Man ran it where with me at the Slot quite well I could get many free games. This Slot has 20 lines and can be played with a coining value of 0. 01-0,50s cents. By the symbol of the Iron man one gets 15 free games with a multiplier, of 3 . Roll ten the special Ironman symbols lie besides each other, they are identical with each other so and receives a large profit, if one still rolls three there is which one is considered as game. Iron Man is into great, recommend everybody a thrilling and funny game me what can. What did I also do casino department the poker machines as well as the live was like very much. Eased very much and doesn't feel most as hectically as it with the Slots to himself.

My Favourite Slots in here was HoneyBee i had much luck and had a lot a free spins and multiplying a lot on this slot. Also i like very much the Ninja Slot , which bonus round is so much amazing . This slot is to play on 9 lines Maximum and you have to get the bonus ninja symbol an the first and last slot spin. There are 5 lines with ninjas to Open. When you find the Bonus ninja there it will open 3 to 4 More ninjas without any risk . The good thing for every ninja u pick u get more free spins or more multipliers . This is a Awesome crazy Slot machine which can make really big fun at all !

Best regards!

Euro Grand Casino is operated and owned by William Hill much larger and more famous and respectable casino so it is pretty safe place to deposit your money.I signed up with Euro grand casino earlier this year and took first deposit bonus promotion.

On the beginning i noticed that this play tech casino has very nice wagering requirements off 12x the bonus and deposit.I made a deposit off twenty euros and got 100% bonus,i did not noticed that the deposit must be over 25 euros to get 300% bonus.With the bonus cash i decided to try beat wagering requirements on slot Mr.Cash back.It is 15 lines slot with free games and Mr cash back feature.I managed to clear half of my bonus wagering requirements on this slot and boosted up my balance a little bit,but that was all i won at Euro Grand.When Mr.cash back stooped paying i switched to Halloween fortune slot and rise my bet to two euros but i had no luck those days i guess and quickly lost all my money.I talked to support regarding my wagering requirements and bonus rules they were really friendly and helpful.Lobby design at Euro grand casino was really nice designed and all games were just one click away.

Also at Euro grand you can play exclusive games like Euro grand poker slots which cant be found anywhere else in casinos.My luck was bad at that time so i cant tell you about withdrawal time and their finance department but other than that everything was just fine and i gladly recommend this casino to other gamblers.There is also second deposit bonus and i will be making my come back to Euro Grand casino with this bonus very soon.My grade for euro grand is 9/10 and i will tell you soon how my second deposit here went

Almost one and a half years ago, I registered at Eurogrand through a referral site I had come across that was offering a better than normal 300% welcome match offer. Two months passed before I got around to actually depositing one Friday but the promotion was still active, so I was able to instantly triple my $100 purchase and start playing with $400. I soon located and launched one of my favourite Playtech progressive slot games, Wall St. Fever, in my browser from the instant play casino and begun spinning. With five paylines, each set at a fixed $0.05 value, I felt my funds were enough to sustain a long run here.

While I did play an extensive amount on this slot, I also endured serious balance declines that prompted me to occasionally switch to blackjack for a change of pace and fortune. Sadly my luck and balance both ran out over the course of the weekend, which ended with me leaving the casino empty handed. I had no cause to return until last year when I started getting periodic small cash gifts in my account. They carried no wagering restrictions but since they were typically in the $5-$10 range, lower than the cashout minimum, I was compelled to try and build each into a more substantial amount but invariably failed… until this April, when I logged into Eurogrand one day to find $20.

This time I decided to abandon my usual caution and began with $4 blackjack bets, soon increasing my balance to around $70. I then went to another progressive slot I enjoy, Cinerama, and had a great time there as I hit a big combination and boosted my funds upwards of $120. Then it was on to Fantastic Four and back to blackjack and so on… I actually initiated then reversed a couple of withdrawals before I made one that I finally stuck with and received about a week later of $1000. I also left about $200 that I built to well over $300 before losing it all. Eurogrand reacted to this big win by increasing my comp points conversion rate from 1000 to 2500 per $1.

I was really pleased to see another Eurogrand casino offering a free £10 no deposit required. This is going a while back now I haven’t seen the offer since which is a real shame as I really like this casino. They always have great offers on and Live Help are always eager to get you to make a deposit. This can work in your favour as normally they can offer you a little more than their standard promotion if you can make the deposit there and then.

The thing with Playtech Casino’s is they can be crafty in how much they put their minimum deposit at. I was told the minimum deposit is £20 but if you contact live help and tell them you only have £10 then they will accept this. I am never too eager to deposit £20 if I can get away with depositing £10. You may though be able to get more of a deposit match by depositing £20.

It does also state on their promotions page that the minimum deposit to receive 100% is £10 which then carries a wagering requirement of twenty five times.

As I received the free £10 before depositing I didn’t want to deposit £20 and get £20 bonus money meaning a total of £30 bonus money because in my eyes the more bonus money the more wagering you have to do so it is not always a good thing.

Anyway I deposited £10 and received a 100% instant match bonus which was immediately available for me to play.

I love to play a really simple slot at this casino called ‘Easter Surprise’ it is a 20 line slot with a minimum bet per line of 1p. It has free spins with a x3 multiplier and a bonus game. The bonus game is really simple you just pick 3 eggs, the prizes underneath are a low value but this is compensated by the amount of times it comes in for you. I also enjoy playing ‘The Mummy’ slot both have been very profitable for me at Eurogrand.

I always receive special offers from these guys and they are forever giving me £3 free no deposit required which only ever carries a wagering requirement of one. Play through the £3 once and all winnings after that are yours to withdraw.

The EuroGrand Casino is part of the William Hill Group and powered by Playtech software. It offers a great 300% welcome bonus when you deposit between 25 $-299 $. Like all other WHG casinos it offers a wide variety of games, including my favorite live dealer roulette. Depositing methods are too many to mention. I am sure your preferred method is accepted. Also Eurogrand offers alternative payment bonuses between 10 and 15 % and deposit bonuses around 40%.Some limited bonus offers of 100 - 150 % are not uncommon. In fact, I cannot remember ever having deposited without receiving a bonus.

The downloadable client has a glamourous design, is very stabil and is userfriendly. At the cashier section you can check the actual wagering requirement playthrough, in case you've accepted a bonus. Besides live roulette also live blackjack and live baccarat are offered. Live roulette table ranges are 0.10 - 15,1 - 50 and 2 - 100.1 ct chips can be put on the table when the minimum bet on that particular position (10 ct) is reached. Bets are accepted automatically, however you can choose to accept your bets manually.

All live games do count towards fulfilling your wagering requirements.
The 24/ 7 available live chat is very supportive and really make you feel appreciated. Especially for the regular players small bonuses are given away. So now and then Eurogrand treats you with a bigger no wager bonus. You could withdraw this bonus without any problem, or try your luck at one of the many available games.

I never experienced a problem while withdrawing funds. It standard takes 4 days (96 hrs). Immediate after this period your withdraw request is being processed, and within the hour the money is transferred. In my opinion Eurogrand is a very safe and solid choice to play.
Ratings:
Bonuses 8/10
Wagering requirements 9/10
Software 9/10
Customer Support 9/10
Available Games 9/10

Eurogrand is a casino thats run by William Hill and you can pretty much expect a mirror of the standard that is offered by its parent company.They also use exactly the same software that is Playtech to offer you games.You can play in the live casino, on the latest Marvel slot games as well as blackjack and roulette.

You can play the games directly off the browser which is a good thing.Graphics are good, although the games are a little slow going if you tend to want to cut straight to the result. The roulette and blackjack all suffer from this problem.If you like to savor the tension then it might be for you.

The minimum bets are 10p each stake on roulette so you can place a decent amount of bets down.I tried playing roulette and I found the game slow going, although I did get a chance to withdraw after making some money.The blackjack I found quite difficult to win from, whereas I am usually a demon at it.I think the odds are higher on the roulette wheel than they are for the blackjack.I did also give the Hulk a go - its a bit of a complicated game and the stakes are a bit steep but I did make money back, although it is nerve wracking betting 50 euros a spin.

I think the casino is quite fair, the slots certainly pay out whereas I normally don't have much luck on slots.In terms of customer service, it is reasonable, I don't see why other people complain - banking is fairly quick and I got my money within the week.I did read the small print about the jackpots payouts - practically the casino would go bust before you ever got them, but if you are paying for jackpots you are doing it wrong.

Overall I would this casino at 7/10 and would say if they have a good bonus on, it is worth hooking up.

This is one of the best casino for me. My friend give me an advice, they had a good promotion - deposit 25 and they give you 300% bonus with only 12x(!!!!!!) wager. Its very very good, and i am registered. I even clear my bonus, and cashout money. Unfortunately, the bonus was not withdrawable, but i am lucky guy ;) I am just lose all money, except 2 dollars. Then i go roulette, and won about 100$. Then ask online support, and they told that my bonus was lost, and all money on account i can withdraw ;) Lucky me, very lucky!

So, there will be few criteria of my review:
1)support
2)slots
3)withdrawals
4)promotions

1) I many time contact online support via casino client, and they always ask me in max. 3 minutes. Thats very good, because i contacted them in various time of day. They can check your bonus status for you, help you with bonuses etc. Mail support answering in 24 hours. 9/10

2) Standart playtech slots. Very very big + for them, that all games you can play on their website, without downloading. Thats awesome! Marvel jackpots here, and everyone can choose the game that he will like. No any minuses here, so 9/10

3)I received few withdrawals from them. First you should send documents, and they usually answer you in 24 hours. Its good. But they had a pending period of 2 days before proceed your withdrawal, and after it about 24hours to money hit your ewallet. Thats slowly, so just 7/10

4)Now they promotions a not very good, wager for deposit bonuses bigger than another playtech soft, but sometimes they run 300% with 12x wager, and its sweeeeeeeeeeet. But it is very rare, so promotions not very good in my opinion. Only 6/10

TOTAL:31/40 Eurogrand is controlled by william hill, so this is very same sites. But in my opinion, WH is better. But i would prefer to play on Eurogrand because i few times win there ;)

Thanks for getting back to me.

I would like to log an official complaint againt Eurogrand please.

Whilst many casinos may pay jackpots in installments it sure must ve reasonable that these installments are of a significant amount.

To cap installments of a £4m jackpot at £5k per month is absolutely ridiculous.

What is to stop this casino changing its tems to say paying out £500 per month or less?!

This encourages problem gambling. If a player is 'forced' to hold a large balance in their lice gaming account do you not think it is some responsibility of the casino if that player then gambles all the money away which he actually would gave otherwise withdrawn?

In addition with new website and advertising laws,which are now across the EU, Eurogrand should give equal weight in highlighting the restrictive monthly payouts !!

This would help players make a more informed choice about which casino they choose to play.

In my case I won £121,000 on Eurogrand and was told it would take ocer 2 years to withdraw. It wasnt even a progressive win.

I find this totally unacceptable as they happily allowed me to deposit very significant suns over just a few weeks!

I welcome your comments, but as i said would like to register this complaint against Eurogrand.

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