Eurogrand Casino

Item: Eurogrand Casino
Rating: 1
Author: Goran G.

Eurogrand Casino

The casino is closed.

Player Rating 44 reviews

6.8/10

44 reviews

Complaint Response 12 complaints

5 days avg. 12 complaints

What we like

Provides the option of mobile gaming
Live games included in the offer
Live chat available
Secured with SSL encryption
Certified by Gaming Labs

What we don’t like

Live chat available only after the software has been downloaded
A large list of restricted countries
Slow withdrawal process

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Eurogrand Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.eurogrand.com

Established

2006

Licences

Government of Gibraltar

Company

WHG (International) Limited

Affiliate Program

William Hill Affiliates

Languages

German, Japanese, English

Casino Type

Instant Play, Mobile, Download

Deposit Methods

ClickandBuy, Payz, Maestro, MasterCard, Neteller, PayPal, Paysafecard, Ukash, WireCard, instaDebit, Visa, Entropay, Przelewy24, Sofort, Nordea, POLi, Giropay, EPS, Abaqoos, eKonto, Euteller, Lobanet, Teleingreso, Multibanco, DineroMail, FundSend, QIWI, Todito Cash, Trustly, SporoPay, Skrill, AstroPay Card, Direct Bank Transfer, TrustPay, WebMoney, Yandex Money, iDebit, Fast Bank Transfer, Neosurf, SafetyPay

Deposit Fees

Withdrawal Methods

Neteller, PayPal, instaDebit, Visa, Payz, Skrill, WebMoney, Bank Wire Transfer, iDebit, Fast Bank Transfer

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Canadian dollars, Euros, British pounds sterling, US dollars

Pending Time

24 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 2-5 days
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+442036678916

FAQ Section

Suggest an edit

Eurogrand Casino is an online casino powered by the world-renowned Playtech software with a wide variety of slots to choose from. The casino features the option of mobile gaming, as well as playing table games with live dealers, and is licensed by Gibraltar Regulatory Authority.

Restricted Countries

Eurogrand Casino does not currently accept players who live in Greece, the Philippines, Portugal, Australia, Bulgaria, Hong Kong, Iran, Thailand, France and USA, among other countries. In order to get the full list of all the restricted countries, just scroll down to the Casino Details section.

Mobile Gaming

Player who enjoy spinning reels on the move can access the casino on their mobile devices as Eurogrand is a mobile casino with a large assortment of games to choose from.

Security and Fairness

The Eurogrand Casino site is equipped with rapid SSL encryption. In order to ensure random number generation process remains unbiased, Eurogrand software is subject to regular testing by first-rate accounting firms and it has been certified by Gaming Laboratories and TST Labs.

Support

Players can find the answers to their questions in the casino's Frequently Asked Questions section or, in case their particular question hasn't been listed, they can contact a highly trained customer support team via phone, email, or Live Chat. In order to reach the support team via the chat, players first need to download the casino and register.

Virtual Games

Since Eurogrand Casino is a Playtech casino, players have the opportunity to spin the reels of various popular video slots, such as The Avengers slot, Iron Man 3 slot, Ice Run slot, White King slot, Rocky slot and many other well-known titles. Moreover, players can test their luck at a number of progressive slots, such as the Beach Life slot, Fruit Mania slot, Safe Cracker slot and more.

Players who enjoy playing table games will be able to find their favourites among different variants of blackjack, such as Classic Blackjack, Blackjack Surrender, Blackjack Switch, among others, and several types of roulette, including European Roulette, American Roulette, Roulette Pro, Premium French Roulette and a lot more.

Video poker fans can choose between various popular video poker games, including All American Video Poker, Joker Poker, Deuces Wild, Jacks Or Better and many other types.

There is a separate section with specialty games so players are free to choose between different keno games, bingo and dice games. Furthermore, there is a section for scratch card enthusiasts which includes diverse types of scratch card games.

Live Games

Eurogrand Casino feature the option of playing with a Live Dealer. Players who wish to give live casino a shot can try their hand at live blackjack, live roulette, live Hold'em, live baccarat and more.

Complaints

Read the complaints other players have left for Eurogrand Casino. Learn more about complaints.

Show all complaints

Submit complaint

Unsuccessful Account Verification

Hello! I want to leave a complaint to the casino Eurogrand.com, so that you understand on my problem.

I played on Eurogrand.com and won an amount of 2,300 euros.

After that, the casino requested documents to verify the account.

I sent everything I needed and they asked for an additional ID to verify my account. After that, I was denied verification and blocked the account.

It was very strange for me to hear about it from a large casino like Eurogrand (William Hill Group), which in my opinion looked like a deliberate refusal to pay the winnings.

In order to 100% show my honesty, I had to send a document holding it near my face. At that time I was sure that this would completely eliminate any problems in the future, but as it turned out they did not need it. Now they ignore me, it is

very strange. In all other casinos, I was fully verified and never had any problems. My payment systems (Neteller) are fully verified and there are no problems either. The problem is that Eurogrand considers itself too cool and in their opinion

they can decide whether my documents are suitable for them or not. This is an absurdity for me personally and I am not going to lose my winnings in the amount of 2,300 euros because of this. This is a small amount, but it is important to

me. I am ready to send any documents to prove my honesty 100%.

Help me, please, I really need it.

Best regards Adrian < surname removed >

Unresolved

€2,300

Withdraw not received after 23 days

Hello, I have requested a withdraw of 200 euro on February 15th/2018. and was approved on February 20th/2018. The bank processing will take 2-5 business day. February 28th/2018. I don't have received my funds, I have contact the live support Peter. He told me the bank pocessing will take 2-5 business day, but today is the sixth businnes day!!.Peter told me, he will contact the finance team to investigate what's going on. Their payments team will contact me by e-mail within 48 hours. March 02/2018, no e-amil received. I have contact the live support again. This time is Bela, she answer "We are still waiting for a response from the payment provider and ask me for patience. She can't contact the finance team directly, I have to wait again, within 48 hours they will contact me. March 4th/2018, still no e-mail received. This time, I have contacted them by e-mail. March 7th/2018 received reply mail with the seem answer "We are still waiting for a response from the finance team" and ask me for patience again. Oh, please help me to solved this. I have no patience anymore

Unresolved

€200

Declined withdrawal of 1400 euro

On 28th of October I won 1400 euro in Eurogrand Casino and made a withdrawl of 1400 eur. Than I received a confirmation of this withdrawl. One day later the withdrawl was declined because I made my casino account in Sharon Bol like everybody calls me. But on my passport my name is Jennifer Sharon Bol-Tjon Poen Gie. My maidenname is Tjon Poen Gie but in Holland we use our married name which is Bol so everybody calls me Sharon Bol. My firstname is Jennifer but from birth my mother called by nickname Sharon. I already sent a copy of my passport and all necessary documents to this casino but they do not accept. I made a deposit from my backaccount you can check that . On my bankaccount J.S. Bol-Tjon Poen Gie you can see also my full name. I play for many years in this casino and in the past I won several times and eurogrand payed me the money without any problem. Since the casino changed into William Hill casino it is now a problem to get my money. In the mean time I have a lot of emails in which support people of the casino are telling that things are solved and my name has been changed in the account to Jennifer Sharon Bol-Tjon Poen Gie. And everytime I get an email that I have to send documents which I did a several time and stillI cannot withdrawl the money that I won which is still in my casino account. The do not cooperate and help me so I kindy request you to investigate this matter because I won this money honestly. When I deposited the money into my casino account nobody told me that my name was not valuable so I do not understand.

Resolved

€1,400

Refused to pay out 160,000GBP, refused to provide reason and proof why

I have been waiting for eurogrand to process 2 x £5000 withdrawals from my £160,000 balance since Tuesday 17th may, as expected they asked for id which I sent in on Tuesday, and proceeded to resubmit my id on a daily basis, after absolutely no reply not even a 'thanks for sending the id type customer courtesy email' I today completely out the blue was told, my account had been closed, they can't give a reason but give several possibilites... All of which obviously have no relevance. At one point I was up to £500,000 in my balance but the moment took me and I went down to £160,000 before pulling out. I feel sick to the stomach from the thought of this life changing sum which is mine by right, being swept from under my feet. I have attached the only communication I have had with the casino thus far.

Unresolved

£160,000

William Hill Group not honoring its own Self Exclusion Policy

hi there i have a complaint about eurogrand casino. i have been self excluded from williamhill group on 24/06/2012. for 5 years, that means i cant open any other account on williamhill group. but eurogrand casino which is part of william hill casino (https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=39225) allow me to open an account and i made lots of deposit and withdrawals with this casino. my username and email address was same, and i also sent them my all id to verify my account. those are: Sign up date: 2014-02-23 00:25:41 Deposit made: Time and Date Payment method used Amount 2014-08-11 20:25:56 465943...0608 £2,000.00 2014-08-11 20:14:17 465943...0608 £3,000.00 2014-08-09 11:41:50 465943...0608 £500.00 2014-08-02 09:51:41 465943...0608 £500.00 2014-07-15 14:01:19 465943...0608 £10.00 2014-07-04 16:00:48 PayPal £1,500.00 2014-07-03 20:38:52 465943...0608 £1,000.00 2014-07-03 19:12:12 465943...0608 £3,000.00 2014-06-30 18:37:39 465943...0608 £1,000.00 2014-06-17 00:46:06 465943...0608 £2,000.00 2014-06-16 19:05:35 465943...0608 £500.00 2014-06-08 19:32:23 465943...0608 £1,000.00 2014-06-08 19:27:22 540450...6536 £300.00 Withdrawals made: 2014-09-05 03:07:29 465943...0608 £3,700.00 2014-08-31 01:37:45 465943...0608 £3,000.00 2014-08-29 01:23:12 465943...0608 £50.00 2014-08-15 00:12:03 465943...0608 £50.00 2014-08-05 23:51:44 465943...0608 £700.00 2014-07-22 16:50:17 465943...0608 £10.00 2014-07-07 22:57:00 465943...0608 £180.00 2014-06-22 23:07:07 465943...0608 £4,100.00 2014-06-12 19:19:03 465943...0608 £2,100.00 as a self exluded person from williamhill group they should not allow me to open an account. so i would like to request them to void my all deposit and withdrawals from eurogrand casino. Thanks

Unresolved

£2,600

Opted in for free bonus on depost but didnt get it

I have opt in with an action of Eurogrand deposit 10 and then get 20 free spins. Deposit at least 10 euro. But i have not received the free spins, and when i contact the live chat to check this, the told my there was no bonuses avaible.

Unresolved

They made unauthorised transactions from my account and I want a full refund

I am making a complaint as my account has been used to make unauthorised transactions to Eurogrand Casino. I have contacted Eurogrand Casino and they are still not replying. There have been alot of deposits made without my knowledge and authorisation. I would like a full refund on this as this is fraud. My bank have stated there was fraud on my account and I would like this sorted please. I have bank statements that show this. If needed I will forward them on.

Unresolved

Not paying my withdraw

I made a withdraw almost three weeks ago 400€. I've sent all the documents they asked, several times. They just keep refunding money back to my account, saying I haven't sent the documents. This is not my first withdraw from Eurogrand, but it will be the last. Now they have rejected my emails.

Resolved

€400

Account Locked

I deposited $800 CAD ($400, $100, $300), and lost pretty much all of it on Roulette until the last few $ when I started to win it back. I eventually got to $1800 and looked into cashing out. As soon as I hit cashier it said my account was locked. I later found out that Euro Grand was a part of William Hill. Around 5 yrs ago I wanted to take a break from gambling as I was in no way to be in a financial position to bet. It seems Euro Grand happily let me deposit into the account 3 times but now I want to withdraw they have locked me out. Sent 3 emails but had no response.

The question is, can they just keep my winnings/deposits? I have $1795 in the account. Doesn't seem very fair.

Thanks

Unresolved

EuroGrand Casino - wager requirement

I registered for EuroGrand on 16.09.13

I made two deposits immediately one for £26.00 and another for £10.00

After making my deposits I went to place a bet on roulette. As I was going to place my bet two pop ups appeared stating I had received bonuses. One for £6.50 and one for £1.00. As I wanted to get on with placing my bet I clicked okay to both. I then placed a bet for £36.00 (the total amount I had deposited minus the bonus) on red. After this I went to withdraw my winnings (excluding the bonus amount). When I attempted to withdraw my winnings I got a message advising that the amount I was attempting to withdraw was more than my balance. I rang customer service and explained my situation. Customer service advised that I was unable to withdraw the winning because I used the bonus and there was a wager requirement of £1000.00 before I could withdraw my winnings.
I explained that I had no interest in using the bonus and the amount I had wagered was the amount I had deposited. The customer service adviser said that the bonus could be removed so I could make a withdrawal. I requested that this was done. This resulted in me losing all my winnings. This is despite the fact there was only £7.50 worth of bonuses and I had bet £36.00. I was advised that if I want my winnings back I would have to meet the wager requirement to be able to withdraw. I never had any intention of betting the bonus. The bonus was bet automatically for me. At no point was I given the choice between betting the bonus and betting my deposit. Surely at the very least I if the bonus was meet i would be entitled to the winnings on the difference between the deposit and the bonus seeing as my deposit was £36.00 and the bonuses only £7.50

Unresolved

Eurogrand Casino Complaint Stats

Resolved 2 / 12

Avg. Amount $20,083

Avg. Complaint Duration 10 days

Avg. Response Time 5 days

Review this casino

Share your thoughts with other players

Player Rating

6.8/10 ● 44 reviews

Top reviews from our players

Lucky13

14 years ago

Hello Boom11,

I'm sorry that you have a negative experience with EuroGrand Casino, but the above is written by AskGamblers staff objectively

Of course, players comments are more than welcome and we would like to hear more players experiences.

All casinos that are getting a lot of players complaints are considered for our rogue list:
http://www.askgamblers.com/casino-blacklist-p5156

EuroGrand Casino didn't receive any complaint so far and his CasinoRank is pretty good. Please note that CasinoRank is calculated automatically based on real players complaints and casino facts and it's not AskGamblers subjective assessment.

It's common thing that players who won jackpots are getting paid in the installments and the minimum payout is usually stated in the casino's Terms & Conditions. So it's not something that EuroGrand Casino invented.

If you have any specific problem and you want us to help you, you are more than welcome to submit a complaint.

Boom11

14 years ago

BE ADVISED ALL ONLINE PLAYERS - DO NOT PLAY EUROGRAND CASINO!

The above reviews look to be written by the casino or affiliates - problems with this casino are:

1. False advertising. They do not tell you that the maximum cash out request is 5500 per month!!!
If you win a progressive jackpot they reserve the rights to pay it over decades!!!

2. Impossible bonus qualification. Just check other players complaints.

3. Unhelpful staff and poor support!

From personal experience please stay away from this group as you will have little or no come back when things go wrong....

Lucky13

14 years ago

Hello klopklop. Indees, Eurogrand Casino comes from the reputable group that operates huge brand William Hill.

klopklop

14 years ago

hi all,

I had a 5500 euro withdrawal here last week. I must say this is one of the best casino's i ever played at. after you're id and papers are checked, all payouts are going really good and fast. Customer Service is one of the best i've ever seen. A really good, no hassle casino who is on my top 3 list for sure, and i am not saying that because of the 5500, i've been playing there for a long time now, and they really know how to treat their customers.....

Later...