Ag Awards

Eurogrand Casino - Unsuccessful Account Verification

Posted on October 16, 2018

Hello! I want to leave a complaint to the casino, so that you understand on my problem.

I played on and won an amount of 2,300 euros.

After that, the casino requested documents to verify the account.

I sent everything I needed and they asked for an additional ID to verify my account. After that, I was denied verification and blocked the account.

It was very strange for me to hear about it from a large casino like Eurogrand (William Hill Group), which in my opinion looked like a deliberate refusal to pay the winnings.

In order to 100% show my honesty, I had to send a document holding it near my face. At that time I was sure that this would completely eliminate any problems in the future, but as it turned out they did not need it. Now they ignore me, it is

very strange. In all other casinos, I was fully verified and never had any problems. My payment systems (Neteller) are fully verified and there are no problems either. The problem is that Eurogrand considers itself too cool and in their opinion

they can decide whether my documents are suitable for them or not. This is an absurdity for me personally and I am not going to lose my winnings in the amount of 2,300 euros because of this. This is a small amount, but it is important to

me. I am ready to send any documents to prove my honesty 100%.

Help me, please, I really need it.

Best regards Adrian < surname removed >

Eurogrand Casino Complaints

  • 2 of 12 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 20,083 USD avg amount

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