Eurogrand Casino - Refused to pay out 160,000GBP, refused to provide reason and proof why

Roughly an hour after this complaint was published eurogrand contacted me and have changed direction, now saying the problem was identification, and it appears instead of discussing it with me, they have gone ahead and removed all £160,000 balance and closed my account for good, I carried out every request they made.. The email I received is as follows,

"Vanessa - 22/05/2016 06:41 PM

Hi Robert,

I'm writing this email regarding the status of your account with us.

We regret to inform you we have been unable to verify the authenticity of the recent documentation which you have provided us with. In accordance with this, your withdrawal has been declined and any balance was adjusted on the account. Please also be informed that your deposits were refunded to the payment method used in depositing and any winnings has been cut from the balance.

We would also like to inform you that your account will remain closed as decided by our Security Team.

Should you have further question or inquiries, feel free to contact us anytime. We are available 24/7.

Regards,
Vanessa
Eurogrand Casino
Customer Support Team"

I can assure you of the authenticity of all documentation sent, if Eurogrand actually had an issue with authenticity to begin with, they would not have originally angled the theft of my winnings on non-applicable terms and conditions, so it's an obvious ploy on their part

Hi Robert,
I apologize for the inconvenience.
Please provide us the following details and I will try to help get this issue resolved.
*Username.
*Date of Birth.
*Complete Address together with your Post Code.
Thanks

Hello eurogrand.

Thanks for your reply

User rbritton401
17/12/75
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Also, if you continue to question the validity of my identification I will simply pay a third party to prove your wrong, that wouldn't show a good reflection of eurogrand casino and I hope you don't push me to take that path as it's a waste of both of our times.

Hi eurogrand.

My address was taken out due to it being sensitive information, if you still need it, please email me and I'll supply it via email, also could I get an update asap.