I have been waiting for eurogrand to process 2 x £5000 withdrawals from my £160,000 balance since Tuesday 17th may, as expected they asked for id which I sent in on Tuesday, and proceeded to resubmit my id on a daily basis, after absolutely no reply not even a 'thanks for sending the id type customer courtesy email' I today completely out the blue was told, my account had been closed, they can't give a reason but give several possibilites... All of which obviously have no relevance. At one point I was up to £500,000 in my balance but the moment took me and I went down to £160,000 before pulling out. I feel sick to the stomach from the thought of this life changing sum which is mine by right, being swept from under my feet. I have attached the only communication I have had with the casino thus far.
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