Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Closed

Eurogrand Casino is closed, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Eurogrand Casino

Player Rating 44 Reviews
6.8/10
44 Reviews
Complaint Response 12 Complaints
5 days avg. 12 Complaints
What we like
  • Provides the option of mobile gaming
  • Live games included in the offer
  • Live chat available
  • Secured with SSL encryption
  • Certified by Gaming Labs
What we don’t like
  • Live chat available only after the software has been downloaded
  • A large list of restricted countries
  • Slow withdrawal process
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Eurogrand Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.eurogrand.com
Established
2006
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
German, Japanese, English
Casino Type
Instant Play, Mobile, Download

Eurogrand Casino is an online casino powered by the world-renowned Playtech software with a wide variety of slots to choose from. The casino features the option of mobile gaming, as well as playing table games with live dealers, and is licensed by Gibraltar Regulatory Authority.

Restricted Countries

Eurogrand Casino does not currently accept players who live in Greece, the Philippines, Portugal, Australia, Bulgaria, Hong Kong, Iran, Thailand, France and USA, among other countries. In order to get the full list of all the restricted countries, just scroll down to the Casino Details section.

Mobile Gaming

Player who enjoy spinning reels on the move can access the casino on their mobile devices as Eurogrand is a mobile casino with a large assortment of games to choose from.

Security and Fairness

The Eurogrand Casino site is equipped with rapid SSL encryption. In order to ensure random number generation process remains unbiased, Eurogrand software is subject to regular testing by first-rate accounting firms and it has been certified by Gaming Laboratories and TST Labs.

StallCation

Complaints

Read the complaints other players have left for Eurogrand Casino. Learn more about complaints.

Show all complaints
Eurogrand Casino - Declined withdrawal of 1400 euro
On 28th of October I won 1400 euro in Eurogrand Casino and made a withdrawl of 1400 eur. Than I received a confirmation of this withdrawl. One day later the withdrawl was declined because I made my casino account in Sharon Bol like everybody calls me. But on my passport my name is Jennifer Sharon Bol-Tjon Poen Gie. My maidenname is Tjon Poen Gie but in Holland we use our married name which is Bol so everybody calls me Sharon Bol. My firstname is Jennifer but from birth my mother called by nickname Sharon. I already sent a copy of my passport and all necessary documents to this casino but they do not accept. I made a deposit from my backaccount you can check that . On my bankaccount J.S. Bol-Tjon Poen Gie you can see also my full name. I play for many years in this casino and in the past I won several times and eurogrand payed me the money without any problem. Since the casino changed into William Hill casino it is now a problem to get my money. In the mean time I have a lot of emails in which support people of the casino are telling that things are solved and my name has been changed in the account to Jennifer Sharon Bol-Tjon Poen Gie. And everytime I get an email that I have to send documents which I did a several time and stillI cannot withdrawl the money that I won which is still in my casino account. The do not cooperate and help me so I kindy request you to investigate this matter because I won this money honestly. When I deposited the money into my casino account nobody told me that my name was not valuable so I do not understand.
staus Resolved
€1400
Eurogrand Casino - William Hill Group not honoring its own Self Exclusion Policy
hi there i have a complaint about eurogrand casino. i have been self excluded from williamhill group on 24/06/2012. for 5 years, that means i cant open any other account on williamhill group. but eurogrand casino which is part of william hill casino (https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRAccountDetails.aspx?accountNo=39225) allow me to open an account and i made lots of deposit and withdrawals with this casino. my username and email address was same, and i also sent them my all id to verify my account. those are: Sign up date: 2014-02-23 00:25:41 Deposit made: Time and Date Payment method used Amount 2014-08-11 20:25:56 465943...0608 £2,000.00 2014-08-11 20:14:17 465943...0608 £3,000.00 2014-08-09 11:41:50 465943...0608 £500.00 2014-08-02 09:51:41 465943...0608 £500.00 2014-07-15 14:01:19 465943...0608 £10.00 2014-07-04 16:00:48 PayPal £1,500.00 2014-07-03 20:38:52 465943...0608 £1,000.00 2014-07-03 19:12:12 465943...0608 £3,000.00 2014-06-30 18:37:39 465943...0608 £1,000.00 2014-06-17 00:46:06 465943...0608 £2,000.00 2014-06-16 19:05:35 465943...0608 £500.00 2014-06-08 19:32:23 465943...0608 £1,000.00 2014-06-08 19:27:22 540450...6536 £300.00 Withdrawals made: 2014-09-05 03:07:29 465943...0608 £3,700.00 2014-08-31 01:37:45 465943...0608 £3,000.00 2014-08-29 01:23:12 465943...0608 £50.00 2014-08-15 00:12:03 465943...0608 £50.00 2014-08-05 23:51:44 465943...0608 £700.00 2014-07-22 16:50:17 465943...0608 £10.00 2014-07-07 22:57:00 465943...0608 £180.00 2014-06-22 23:07:07 465943...0608 £4,100.00 2014-06-12 19:19:03 465943...0608 £2,100.00 as a self exluded person from williamhill group they should not allow me to open an account. so i would like to request them to void my all deposit and withdrawals from eurogrand casino. Thanks
staus Unresolved
£2600
EuroGrand Casino - wager requirement

I registered for EuroGrand on 16.09.13

I made two deposits immediately one for £26.00 and another for £10.00

After making my deposits I went to place a bet on roulette. As I was going to place my bet two pop ups appeared stating I had received bonuses. One for £6.50 and one for £1.00. As I wanted to get on with placing my bet I clicked okay to both. I then placed a bet for £36.00 (the total amount I had deposited minus the bonus) on red. After this I went to withdraw my winnings (excluding the bonus amount). When I attempted to withdraw my winnings I got a message advising that the amount I was attempting to withdraw was more than my balance. I rang customer service and explained my situation. Customer service advised that I was unable to withdraw the winning because I used the bonus and there was a wager requirement of £1000.00 before I could withdraw my winnings.
I explained that I had no interest in using the bonus and the amount I had wagered was the amount I had deposited. The customer service adviser said that the bonus could be removed so I could make a withdrawal. I requested that this was done. This resulted in me losing all my winnings. This is despite the fact there was only £7.50 worth of bonuses and I had bet £36.00. I was advised that if I want my winnings back I would have to meet the wager requirement to be able to withdraw. I never had any intention of betting the bonus. The bonus was bet automatically for me. At no point was I given the choice between betting the bonus and betting my deposit. Surely at the very least I if the bonus was meet i would be entitled to the winnings on the difference between the deposit and the bonus seeing as my deposit was £36.00 and the bonuses only £7.50

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 20,083
Avg. Complaint Duration 10 days
Avg. Response Time 5 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.8/10 44 reviews

Top reviews from our players

Eurogrand casino playtech brand, which owns by william hill group of casinos, and somewhere i write that this is my favorite casino in this group. I played many times at eurogrand, and can say only good things about them.

First of all, when i joined this casino for first time, i noticed really low wagering requirements for their 400% welcome offer - only 12 x bonus. Of course bonus not withdrawable, but look at this, i make deposit 25$ and get 75$ from casino, which give me 100$ on my balance. And based on this i need to wager only 1200$, which is really low wagering, and i never see such good conditions for bonus at other casinos. Of course i was lucky with my first deposit in this casino, and probably that's why this one is my favorite casino in this group. I just played marvel slots, but most time i spent on fantastic four, because i never play this game before join at eurogrand, and i was excited with free spins on this game. I remember that i won something like 300$ on bet of 1$ and was happy, and i also was able to make wagering requirements and request withdrawal, and i think main reason of such luck is that wagering requirements was not too high, because imagine if that was in usual playtech casino and i was needed to wager 40x bonus? Of course most likely i lost my money and did not withdraw anything.

Eurogrand casino has great support, they usually thrown money on my account, which is most cases just free cash, not big of course, but even few $ of free cash is great. Withdrawals took no more than 5 days for ewallets, and this is their only one bad thing. And with such long withdrawal i can't rate this casino more than 7 stars, but i suggest you to try this casino at least once,most likely you will be happy to play at this casino.

Worth avoiding.

I've played blackjack at most online casinos including the playtech version offered here. This has to have the worst odds I've ever seen. I've played five different times with £100 each time and approx eight out of every ten hands went in favour of the casino.

Terrible website, would advise against. As it is run by William Hill it is no great surprise...

I've played all of the major online sites over the years. To varying degrees they ask for ID for withdrawals albeit they're not so keen for ID for deposits! Eurogrand take the ID process to an extreme and it takes days to meet all of their requirement. It is the worst casino for stalling payment of withdrawals and their cap on monthly withdrawals is nothing short of temptation for a problem gambler. Stay well clear is all I can advise!

Hi! :) EuroGrand Casino is in fact one of my regular casinos and is also included in my own personal top 10 favorite listing. I cannot understand why the rating by AskGamblers is so low, but that's not a problem to me. To each its own, hehehe.

WAGERING REQUIREMENT. Being a casino within the WHG Group, the first big difference of EuroGrand Casino over others is its low wagering requirement of 12 times, same as its sister casino 21 Nova, but unlike the usual 20 and 25 times of others. In fact, any wise player could take advantage of this 12 times wagering to create wins, certainly on a much easier scale than having to wager a lot more. I wonder if most players do take wagering into consideration when they accept a bonus. Understandably, the excitement of getting big bonuses like 200% to 400% would make any player go blind temporarily, or be indifferent to its implications, particularly new and inexperienced players. Having said that, I must admit though that even veteran players like me do still get that "take it! take it" voice in the head, but I have always managed to put discretion first before plunging in! Not all the time though, hehehe. A good example is bonuses offered by Games on Soft (GoS) casinos like AdamEve, Lucky Win, Heavy Chips and Grand Wild. Who wouldn't go crazy when offered huge bonuses to play with for a very small amount of deposit? I too had lost control a few times, grabbing that $2000 being offered for less than a $10 deposit! Did I win? NO! No chance at all! Not when the wagering requirement runs into hundreds of thousands...but it certainly was fun!!! Hehehe.

BONUSES. In general, regular bonuses being offered by EuroGrand is nothing to shout about, being the mundane small percentages kind. What makes EuroGrand different from the rest lies in the regular cash back refunds and monthly loyalty bonuses - they are all wager-free! If you so happened to get back, say a $50 cash back refund or loyalty bonus, you can straight away withdraw it into your ewallet or bank account, no questions asked! Or you can play with it to try for a bigger purse, without any restrictions whatsoever! This is simply wonderful! If you are a high-roller, you'd love this!

COMP POINTS. This is one big downside point for EuroGrand - its complimentary points (comp points) conversion rate. Whilst others are offering 70 - 100 points for $1, EuroGrand's is 2500 points for $1! Now that is a huge difference indeed when it comes to converting your comp points for wager-free cash. For each EuroGrand's $1 converted cash, you can get $25 - $35 elsewhere! But if you think nowhere else can be worse than EuroGrand's rate - there are! There are 5 other Playtech casinos out there that have a conversion rate of 50,000 points for $1. If this is not crazy, I don't know what is! So, go check what's your casino's comp point conversion rate is - if it is being offered that is! Some casinos DO NOT have this!

I do not know nor understand why EuroGrand Casino opted for this difference. All its other sister casinos are at par with the rest. For this reason alone, my personal ranking of EuroGrand Casino falls down to the bottom of my top 10 favorite listing - down but not out! :)

Great casino and great support.Im have withdrawal in june 4920$,in august 4090$,in september 1620$.It is my favourite casino,and games.I play in roulette and in slot Spin2Million, In roulette I've bet on 1 number,which I choose,and luck was with me.Money was fast withdrawal. On webmoney maximum sum is 1000$,on debet card no limit.On my luck,I calculate,in get that I earn near 800-900$ every day,and on another days I earn near 1000-1200$ in a day.It was my favourite time.Summer and casino.

Good day to all askgamblers.com members. I join them because i was registered at william hill, and as eurogrand in their group, of course i can not not receive emails with offer for eurogrand. I get email in which was stated that i can get nice bonus - deposit 20$, play with 100$.It sounds cool, but if you think you understand that this is not so easy bonus, because even if you win something, 80$ bonus will be deducted from your account. But i like bonus, and such big offer i accept without any bad thoughts.

Live support confirm that i eligible for bonus, so i just made deposit and accept bonus in pop-up message. With 100$ balance i start with archer slot, play it about 20 minutes, but there was no anything special, so with 95$ i decide to left it. Next slot that i choose was pantner moon, it is nice slot due to high retriggering potential, this is mean if you hit freespins, most likely you get retrigger, and with 3x multiplier this gives you a nice chance to win something. I hit freespins and 2 retriggers, which boost my balance amazing 250$, and after that of course i left slot, because unlikely it will pay me something more. Next slot i open was great blue, and i start playing it with 2$ bets. Yes, i know this is very risky, but if i get something nice, i will easily finish my wagering and cashouts something nice even with deducted bonus. Like always for me great blue just suck and suck my money, and when i was left only 10$ i finally get freespin, oh, i was so happy, i was hope for really big payout! And just imagine my dissapoint when freespins pay me another 10$!? I was want to cry... Of course i lost 20$ that left, and i was really unhappy.

Support: A
Bonuses: A
Withdrawals: (not tested, damn great blue)
Games selection : B

Eurogrand casino was actually one of the first online casinos I choose to play at a few years ago. I was somehow appealed by their name and incredible welcome bonus. I remember depositing €200 and getting €200 on top, but I requested the customer support to remove my bonus after I learned the terms and conditions. Back then I wasn't into really into slot machines, since the pay out percentage was higher with table games like blackjack, roulette etc.

Although I was never a fan of RNG table games; I prefer live tables. I did play the RNG version back then with €10 per hand. The nice thing about playing the RNG version is that you can dictate the speed of play pretty much yourself. Their games are powered by Playtech. At least with Playtech blackjack and roulette I always had a decent chance of winning, something I never felt with Microgaming.

Before I knew I had a balance of €900 after playing blackjack and roulette. I do remember I played a few slots after that. Not sure which ones anymore, but cashed out €975 eventually. The thing I didn't like about Eurogrand was their ridiculous long pending time - four damn days? Are you guys kidding me! It took 6 days eventually to get my money with the verification procedure.

Back then I just didn't know better, but that's the reason I avoided Eurogrand the past few years. There are much better alternatives and paying faster. I had a small win of €250 a few years ago as well. I see they still have that long withdrawal time of four days.

Well, these type of casinos should learn that this is basically unacceptable and customers will vote with their feet and choose faster paying casinos instead. Which is exactly what I do by playing casinos that pay within 24 hours.

I'd overall give them a 6/10 rating. Decent games, nice support, good bonuses but lame withdrawal time.

When I saw they had a large scale of welcome bonuses I was curious about them casino, also they are a playtech casino so I needed to try it because I had some good experiences from that type of casinos. I didn’t had so much money on my e-wallet so when I saw them promotions I would like to choose the lowest percentages bonus because the qualifying deposit is only was ten euro to get it. They had a big variety from match bonuses to serve them customers. If you deposit more you can get more money. The positive thing from them bonuses are the wagering requirements, only 12 times of the sum of the money, but if you play at GBP currency you need to wager more, 25 times.

After I get the important details from the bonus I went to them page and download them casino, when I installed and registered I had some troubles with the setup but finally I was able to login.

I contacted with the support to be sure to get my bonus to my first deposit.
He informed me it is an automatically bonus so I left the chat and went to the cashier to made a deposit with my neteller. I deposited 10 euro and get the percentage match bonus immediately.

I started to play with the iron man slot because I really like the bonus game on it. I played with minimum bets because my money wasn’t seems enough to play higher bets. Within a few spins I get the free games and after I collected almost all of the rockets I ended the bonus game with 38 euro.

I decided to play some other marvel jackpot machine so I started the incredible hulk (50 lines) and began to play with 1 euro bets, sadly I didn’t get any bonus from it even almost all my spins had 1 or 2 bonus symbols. Finally I lost my deposit but I had a great fun on it so I think they deserves a try.

Inactive user

Ahhh Eurogrand. It's been a long time since I played here. By the looks of their homepage it has evolved since the last time I was here. To tell you my experience it is but a normal approach. I registered an account and gotten involved with the 100% bonus. There minimum deposit is $10 and wagering for the matches were only 12 times the deposit and bonus. Now that is a spicy meatball! What I meant to say was it is really low but not low compared to the casino BGO with it's 4 times wagering before cashout! Since a low wagering presented itself to me the thought of $20 became my amount to deposit matching it with the 100% for $40. The total to get my cashout is $480 in total bets excluding Blackjack/Roulette. When I read some of the terms I avoided Blackjack and Roulette even if I wanted to play on it. It would give out additional wagering on top of my existing 12 times.

I spend my balance on Gladiator Jackpot for $0.50 a spin. My first thought is I lost $10 worth of bets and then came some rescue from the Helmet bonuses. 9 helmets from bronze, silver and gold will appear to give me an amount. I was seeing all gold helmets but...when it got to the last two helmets it gave me a bronze and silver. My second feature with the helmets were all gold except for 1 which turned out to be bronze. I was laughing hard that I didn't become the next millionaire. lol did they have to keep me excited until the last minute? I was through half of my wagers in 2 hours. The bonus and the mighty free spins kept me going. I just didn't like how they made Caesar as an extra scatter and wild in the coliseum bonus. He never shows up! Only on Reel 3 for 3 extra free spins. When I collected $90 total from my normal wins, free spins and bonuses on Gladiator Jackpot I played Halloween Fortune. The witches got it going on with the Cauldron bonus. I'm impressed to see it a lot often. 20 free spins on x5 and 10 free spins on x10 for my $1 bet! Cool! Then when my wagering completed I played some more until lady luck stopped giving me it's fruits of labor. I won $200.37 total!

As the length of time passes Eurogrand has been offering me emails sayings that a surprise bonus is in my account in the form of a no wager bonus! There are times when offers came in less than interesting match bonuses such as 50% matches and 25%. Now every time I only participate in the no wager bonuses to feel free from all the deposits that I made along with the moods that surrounded it in all the casinos I went on including this one. Depositing every time without getting a reward once in a while became a dreadful chore! I'll recommend Eurogrand based on the level of their expertise and the way they handled the bonuses.12 times is better than 30 times! A 10 out of 10!

I became an Eurogrand account holder partly due to the offer I had from somewhere else which was all about to refund my initial deposited money if I complete some criteria. It was actually a risk free opportunity to have an insight into their services. Before joining I wanted to clear some questions so I sent them an e-mail propounding issues about bonuses, deposits and they were kind enough to respond me with a detailed, explanatory mail on the very same day. I knew they have some kind of connections with William Hill group and went through some changes during last years. These facts were somewhat of a promise to be in an honest and trustworty place. So I registered and deposited (many ways to do it) less than 10 minutes. They offer 10-15% extra deposit bonuses depending on the used payment processor. Anyway, they're really great at giving out timely bonuses like reload, refer a friend, mid/high roller bonus or loyalty comp points system. I like their black-gold stylish appearance with the typical Playtech navigation structure. The games palette are just the usual high quality Playtech products with great visual impact. I choose the Halloween Fortune and Panthers Moon to have some fun and played with €0.2-€0.6 total bets per spin. While I was with the Panthers Moon, during a free spin session 4 panther symbols turned up rocketing up my balance. Later I switched to European Roulette but it didn't come up to my expectations (a misfortunate sequence of unwanted numbers didn't do good for my Charlotte system). By the way I like the trend that more and more Playtech software based casino make available the 'spin without bet' feature.
We can't find any special or unique things at Eurogrand that we've never seen before but everything works as it should. As I came up short and haven't requested a withdrawal yet, I can't say about it but I have no reason to think any problems would occur there.
I think their most attractive attribution is the prestigious and reputable name of the owner, the sense of security and top gambling enviroment that comes with it. Recommendable casino.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play