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Cherry Casino

Player Rating 39 reviews
6/10
39 reviews
Complaint Response 10 complaints
2 days avg. 10 complaints
What we like
  • Backed by a long professional history and Cherry ownership
  • Complete with the entire library of NetEnt games
  • 24/7 support assistance via online contact form
  • Protected with SSL encryption
  • Certified fair by SKL and TST
What we don’t like
  • No US players accepted
  • Limited video poker variety
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cherry Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.cherrycasino.com
Established
2000
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Sports, Mobile

Cherry Casino is a chic NetEnt casino that has been in operation since 2000, although they have a history in land-based gaming that reaches back to 1963. The online casino is currently operated under Cherry Ltd. The casino's games are powered by NetEnt, a leading software developer in the gaming industry. They hold a license from the jurisdiction of Malta. 

Security and Fairness

As a company with a long professional history, Cherry Casino understands the importance of player security on the Web. This is why the entire website is protected with SSL encryption, a safety protocol which makes it impossible for anyone to see the data you send to the Cherry Casino server. This makes registration, logging in, banking, and playing all completely safe.

Cherry Casino has always maintained that a fair game is of the utmost importance. This is why they have the Fair Play page easily accessible to anyone interested in learning more about their random number generator. This page contains current certifications from both the SKL and TST, two auditing firms who have reliably verified the genuine randomness of Cherry Casino's NetEnt games.

StallCation

Complaints

Read the complaints other players have left for Cherry Casino. Learn more about complaints.

Show all complaints
Cherry Casino - So slow on a withdrawal request
I have had an account at Cherry Casino for more than a month now and have made regular deposits. Outside of this delayed payment issue, they seem like a great casino with a fresh look and feel. On October 21, I made a deposit of 300€ from my credit card and played the slots with that real deposited money. I ended up winning a balance of 8420€, which I decided to withdraw after I stopped playing. On the length of the withdrawal process, Cherry Casino states on their site: “We will do our utmost to process any withdrawal as quickly as possible and usually they are cleared within 24 hours, but it could take as long as 72 hours depending on workload.” My withdrawal has now been pending for more than 6 days after all requested documents have been approved. After more than 72 hours had passed, I contacted the casino support on October 25. The Cherry Casino support is very kind and quick to respond but unfortunately they have not been able to tell me when my money will be transferred. The first explanation was that there is a technical issue regarding my withdrawal and their technical department is working on solving the issue as soon as possible. Since then, the delay reason has changed to an ongoing security check and they have told me that as soon as that is completed, the money will be transferred. I respect security checks, but there has been enough time for Cherry Casino to complete the process. I hope this issue can be resolved quickly and I kindly ask for Cherry Casino to complete the withdrawal and transfer the 8420€.
staus Resolved
€11000
Cherry Casino - Too slow on withdrawals
I went into cherrycasino and talked with customer service to ask some questions before I started to register an account. A guy named "Hugo" answered all my questions and I was very impressed of the great service I got from him. He is a really nice guy, to bad I didn't meet him again after asking about my money for 10 days now. The rules are very clear about the bonus: 50 NOK max bet, so I made a deposit of 1500 NOK and doubled it with the bonus. I always followed the 50 NOK max bet playing only jackpot6000 slot. After I lost my real money and bonus, I cancelled the bonus and made another deposit of 1500 NOK and got another 1500 NOK with bonus. This time I went 50 NOK bet and finally I hit the jokers and won 30000 NOK. After that I wagered the entire bonus and made a withdraw of 31000 NOK. I sent all the documents required and all the documents were verified the next day. Then after almost I week I went in and asked why the withdraw didn't happened yet, and I get the same answers every time. It's either a security check or it's into the financial department waiting to get withdrawn. Now it's been 10-11 days and still I get the same answers, and it's just a shame because I play on different casinos for several hundred thousands of dollars every year and no one has been this slow with the payment. Just to be clear, I have nothing against cherrycasino. The have been mostly kind and it seems like a great casino, but you just can't treat a customer that way. I felt like most people just copy/paste the answers every time I was in there to ask about my money. I hope we can figure this out fast and peaceful and that they won't delay the withdraw next time.
staus Resolved
kr31000

Complaint Statistics

Resolved 7
Avg. Amount $ 4,825
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Top reviews from our players

Cherry casino it is awesome online casino, and generally it is in the list of best online casinos I ever played, this is without doubts.

Cherry casino have games from many software, but most important for me it is Quickfire and Netent, all games not lag here. I am also very happy with their website design, which looks perfect and very simple - this is what I am really like.

I contacted live chat at Cherry casino probably 5-6 times, during different time of the day. They always was online, and I am absolutely and 100% happy with that support I was provided.

Bonuses and promotions are great, specially promotions become great since this year. Usually awesome bonuses like deposit 80 euros - we will give you 100 freespins on reel rush. And this is with a term that you need to wager deposit at least once - then you could withdraw, and enjoy your freespins. Winnings have wagering requirements of course, but it is still very good offer and probably one of the best I saw for many many days.

Withdrawals took only couple of hours, I think I never wait more than 12 hours to get paid to my Neteller account. As some negative thing - withdrawal are held pending until it is processed, but nothing critical here I think.

Overall it is casino with great choice of games, fast withdrawals, and very, I mean very decent promotions and bonuses. Customer support are also great. I think it is one of the most safe casinos for playing, because I am personally never had any troubles with this casino, it is always just crystal good experience without anything negative during all steps of gambling. Of course it is possible to became even better online casino, but even now it is already very good online casino! Thumbs up!

I am really can't find anything about what I can say 'thumbs down'.

Hi Nexttimewin, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating our fast withdrawal process and our amazing customer support. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

This will be my review about Cherry Casino. This is a casino that is powered by NetEnt and lately I haven't been playing it so much. So I decided to give it a try with this casino. So their home page was absolutely stunning, from the first I saw the welcome bonus that I wanted to collect. So I made a quick sign up and the confirmation.

After that I contacted their support to ask about that bonus, their support was really quick answering me plus they were really kind and professional. But also unfortunately this welcome bonus wasn't applied for my country. But that didn't stop me for making a deposit of 20€. So I was off to the slots.

I have chosen to play The wish master, I played it with a bet of 0.40€ per spin. Have to mention that I have played this game before with no luck what so ever, but I was hoping for some now. So after 5 spins I got the genie that granted me extra wild feature, have to say that I have never gotten this scatter so fast, it usually took me a really long time. Then within my already existing feature I got another one, the expanding wild and then just one spin after another feature which was the 2x multiplier so I was really happy at that given moment. After the end of those features I was up a whooping 65€, I kept playing this slot for 2h more, but after the first hour I was down to 50€ in total and in the second hour I managed to hit a scatter that after it ended granted be pure 30€ profit. So as I kept playing more I saw that I was in a losing streak so I backed off, leaving the money on my account for later when I come back.

Overall a great casino experience even though without the bonus, but I was happy, also a big plus I have to say for their support.

Hi Ahmo6, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

This is one of the oldest and the most known casinos in the world and are owned by Betson which is a very very big group. They have been in the online market for more than 10 years now and are very well reputed. Net ent is the software providing them with the games and with such a big collection of games and holding a license from Malta I think this casino is an absolute try and must not be ignored.

I created an account here a couple of years ago and this one actually was one of my first online casinos.I deposited 40 through my E-wallet and chose no bonus and got straight to the action with my money only.I started with the start burst game and the start was very average and nothing in the beginning till 5-6 spins. I am still waiting for the time when I am going to get the super combo in this game. Actually the small combinations here also pay good money so I was not really upset about not hitting the main features. After this I played jack and the beanstalk and a lot of other slots but this one was better than the rest and had good action for me.

I did not like that the support was actually taking a lot of time 'writing' the reply because I remember that they had seen my message and asked me to wait and all I kept seeing was that they are typing. or maybe they left the system with the cursor on the message box.

I could not take out any money from this casino but I had reached 95 and lost the money because of me as I kept placing high bets and got crazy and variance took me down. I think this is a very nice casino if you play with patience and do not go crazy like me and I would give them 8.5 .

Hi Aussiejass, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

Last month I decided to sign up at Cherry casino. Simply because of the fact that it's provided by NetEnt and I love all of the NetEnt games so Cherry casino is like my online wonderland. I've played there a few times and I've took their welcome bonuses but the last time I decided not to do that and made a successful withdrawal.

I have to start with saying that the variety of games at Cherry casino is great. So the last time I visited this casino I made a 40€ deposit. I played many of the slots but specifically long time I spent at Lost Island and Magic Mushroom. At Lost Island I placed 0.20€bets and at first I was loosing for a while until my account reached 20€ and then I switched to Magic Mushrooms, where with 0.40€ bets in a long time I finally got my balance boosted up to 50€ because I hit free spins symbols once and they gave me 12€ win. Ofcourse every gambler wants to win but at least if I'm loosing, I'm loosing while beeing entertained and that's not that bad.

Then I played Fruitoids slot which has 25 lines so I placed 0.50€ bets per spin.I didn't manage to get free spins from it but a few times I won like 1.40€. I think that in this slot to win you have to put bigger bets so you will lose for a while but if you win, the winnings will be worth it.

Later on I played Foxin Wins which once brought me big win, And this time even with 0.20€ bet I won 5€ within 1 spin and that's much more than in the previous ones, the scatter symbols increases the win from the spin and for me they jump out not too rarely. So I continued to play this lucky slot for some time and when my balance bounced to 80€, I made a cashout.

I like that NetEnt games can be recognized everywhere because ot the design they have. A big part of them has purple and greenish color twists and spacey themes.

I want to recommend this casino to all netent game lovers, because this casino is trusful, the withdrawals took 1 day and they only provide instant play but it isn't slow and doesn't make your computer log and the bonuses are very interesting too. I'm sure I'll be loyal to them in the future because I haven't had any bad experiences

Hi Blondie, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating our fast withdrawal process together with the bonuses we offer. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

Cherry casino uses mostly Net Ent software and I wanted try something new other than usual microgaming software games so Cherry casino was recommended by one of my friend. The best attraction about the Cherry casino was there welcome bonus of 100% up to 200 euros. WOW! Was the expression I had when I first saw this. Then I was just going through site I found that they a variety of slot games. And the best part was that you can play straight away, you need not to download the game. I usually prefer downloaded slot games because they are really smooth to play still I continued because I wanted to try something new.

I made two deposits and one withdrawal and now I want to present you my experience in playing at cherry casino. I started with depositing 30 euros from my skrill account, and Starburst was a slot which caught my attention for two reasons firstly it was based on Net Ent software and secondly it was a two way win slot and it had only 10 play lines so you won’t lose too much on it.

So I started with bet of 0.2 per spin then after earning few, I doubled the bet but it did not serve and I lost my earnings. After 20 minutes of play I decided to change the game to Gonzo’s quest. I loved the jungle theme of the slot game and instead of spinning the reels the rock drop into the place and explode when wining combination is formed. I started with the minimum bet that was possible of the slot of 0.20 euros. I won freefall (free spins)and was awarded with 3X multiplier but I was at hard luck that day and again after wining few I lost. I ended with withdrawal of 30 euros which I had deposited earlier.

Hi Sagar.Agarwal.1865, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar
Inactive user
9/10

Cherry Casino offers Microgaming, Netent games and some other software providers if I noticed correctly. First i would like to point out that they offer games only in instant play version and i mostly play in casinos where you can download their software but this time I wanted to try something new. After i joined this casino I decided to contact their live chat support because I had a few questions about their new players bonus. I got the impression that their chat support is supreme, their answers were quick and their operator was very friendly but I found out that their bonus wasn't available for players from my country Bosnia and Herzegovina.

Still I decided to make a 30 euros deposit. Hmmm maybe that's better because this way I can make a withdrawal at any moment and I don't have to meet any wagering requirements.

I decided to have a look at the games they offered here. They had some well known Microgaming slots but I wanted to try something new, something I haven't played before. I decided to try some of the games offered by Netent.

The first game I choose was Starburst. A simple yet fun game which I really enjoyed playing here and after 15 minutes of play I was 30 euros in plus. First I played with a bet of 0.20 and later I raised my bet to 0.60 per spin, The next game I choose was Subtopia and I got free spins immediately and a 45 euro cash in on a 0.20 bet. Later I tried some other games and eventually asked for a 100 euros withdrawal. I was surprised when I got the money on my account the very next day without any verification documents by the casino.

Overall I liked this casino very much and if the bonus was available for players from my country I would give this casino a max 10 out of 10. Still I give it 9 out of 10.

Hi, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

Hi, I joined into cherry casino maybe several years ago. Well, my first ever deposit was 100USD and I got 100USD bonus. Slowly I lost them all because it was my first ever game sessions and I had not much experience.

Later, after couple of years I started to analyse the roulette game and I comeback to test it on Cherry Casino. I started with 20 EUR and lost all, but my big surprise that something Cherry Casino gives free spins where you can make some little money to play. So once I received 0,20 euro cents and I grow up up to 195Eur. I had a Plan to go until 200Eur and withdraw it because I already completed the wagering requirements. But something change, couple mistakes and I burn until 60 EUR, continue playing I stopped on 25Eur. So I withdraw this money, even it was not approved several times because of account and my special credit card, but later after chat with support this problem was solved and I received money in 4 days. That's i think normal, as I no need instant transfer.

In general I just Love design of the site, I love promotions which they have and I really thankful for them that even you use their bonus money, sometimes they allow you to cancel them (without completing wagering) and continue to play with the amount you win already.

I highly recommend for people who never played on this casino to even try on demo version and feel the difference.

Another thing is compare with other casino, here, nobody disturb you in the process of game, you as player here control everything.
Last thing is, that they open live casino games couple month ago, I not tried yet, but will do it in near future once I finish my practice.

Net Ent games sometimes ends without informing a player and if you place a bet and you did not turn, you see table on the screen You Session is Timeout. Of course if that small amount I don't disturb the support, but I don't know how it would be if there placed like 100EUR?

Hi Mindaugas, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherrCasino Team

user avatar

When I created my account at this casino it seemed to be a nice and good casino with a lot of good games and promotions! I decided to play here because of the welcome bonus of 100% up to 200 euro! But I read the terms and conditions of the bonus and I saw that my country is excluded from this bonus!

Although no bonus was available for me, I decided to make a deposit of 20 euro to try their casino games! They have good slot games from Netent and Microgaming and also a lot of jackpot games! I played Thunderstruck II and Frankensein slots, I managed to win 40 euro from this slot games but almost I lost them when I changed the game and played Playboy slot! With only 4.8 euro in my account balance I decided to give a last try and to play Jack and The Bean Stalk! When my account balance was showing 1.6 euro I catched the free spins feature and I won 22 euro! Basically I managed to recover my money but I didn't stopped here and I kept playing this slot! After 2 hours of playing I decided to stop and to withdraw my money, 43 euro! It wasn't lot of money but at least I didn't lost my deposit!

I am not sure if I will play again here because I cant take any bonus and it is risky to play with no bonus!
I will rate this casino now! For the games I will give a well deserved 9 and also for the good payout rate! The payment methods aren't very wide but they have the important ones like neteller, skrill, credit cards and paysafecard and I will give 8 for this!

Regarding the support I want to say that I was impressed because they have phone support, e-mail support and also live chat! I will give 9 for this and I think that it is a casino where it deserves to play if you don’t want a bonus or if you are not from the restricted countries!

Hi Bogdangy, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherrCasino Team

user avatar

I played at cherry casino about two years ago, and probably since then things changed, but after 3 deposits in this casino I did not play there. I will review this casino based on my experience which was 2 years ago, who knows, probably things changed.

As I told, I made on this casino 3 deposits, and have only one withdrawal, and I think it is nice to tell the gamblers how I made my withdrawal, it is always a pleasure to read someone good story how he wins some money.

After losing my first two deposits, I already was down to 100 euros, and I decide to give casino last shot, with last 50 euros on my skrill account, because I had feeling that this time I should be more lucky than two first attempts to win something. I make deposit without any bonus, and start playing different netent games. My first big win comes from jack and beanstalk slot, where I won 100 euros on 0.60 bet after freespins feature. Second big win appears on gonzos, after very long streak (about 250 spins without feature), gonzo pay me 200 euros, and I already had 250 euros on my account. I should withdraw, but instead I open starburst to make 10 spins with 5 euro bet, just call it risky shot. There was 10 dead spins, and I am angry request withdrawal.

Casino ask my documents, which I was sent. On next day they reply that they want photo of my ID, not scan. Okay, I make photo and send, and again get reply only on next day, and they ask photo of me with my id. Ok, I did it, and finally they verify my account. Withdrawal took 4 days for me, and this is longest withdrawal I ever had from netent casino.

For such long withdrawal I rate cherry casino with only 6 stars, nobody will be happy to wait money so long.

Hi Yapro, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. Regarding our Withdrawal process, please do note that players may be presented with a list of required documents before making a withdrawal request. We will endeavor to process all requested withdrawals within 24 hours from receipt of the request, wherever practicable, provided that verification documents have been received. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

This Casino is NetEnt powered, and before I go into my personal experience, I'd like to go over with some Pros and Cons :

Pros
-NetEnt powered (for all you NetEnt diehard fans)
-High rating overall on AskGamblers.com
-Large number of deposit methods
-Large playerbase
-Overall decent experience
-Instant play

Cons
-NetEnt powered (for all of you who don't like NetEnt)
-Issues regarding unresolved problems
-No mobile play, no download play
-Some issues regarding other people experience

My personal experience was decent with this casino, although I tend to gravitate towards Microgaming instead of NetEnt games, but NetEnt as a platform offers a large amount of games as well, so that's not really a major issue.

Registration was a breeze, and it didn't pose an issue , the welcome bonus is your standard 100% on your initial deposit.
I didn't make any major money, as I used minimal bets on all slots I tried out, and I think that generally a low deposit doesn't produce an income!

I don't have any experience regarding withdraws on this casino, but since the casino itself is ranked so high by the playerbase, I think that you shouldn't have any major issues while processing an withdrawal.

I'd like to point out, however that Microgaming is preferred by me personally, so I don't think I'll make any further deposits in this specific casino. I can't point out any major flaws besides the unresolved issues, but what I can say that I had no problem while testing out their games, no lags and no troubles with connecting.

If I had to rate this site 1/10, bearing in mind NetEnt is not my preferred method, unresolved issues, and alike, I'd rate this 6/10 which is a very decent grade.

Give it a try, it might work better for you!

Cheers!

Hi Zeljko777, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin CherryCasino Team

user avatar

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