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Blacklisted

Champagne Spins Casino is a brand operated under the Champagne Partners program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Champagne Spins Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
7.1/10
17 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints
What we like
  • 0-24 withdrawal time frame
  • Various withdrawal methods
  • Mobile-friendly
  • Live chat available
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Champagne Spins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.champagnespins.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

Champagne Spins Casino is a multi-platform online casino here members have access to a range of games which includes video slots, table games and live dealers. Members can enjoy titles from the likes of different game suppliers including Microgaming, NetEnt, Betsoft, Endorphina, Pragmatic Play and Play'n GO. The site can be reached in multiple languages and can be played instantly or through their mobile casino. Champagne Spins Casino are licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Australia, Hong Kong, Indonesia, Belgium, Bulgaria, Canada, France, Italy, Mexico, Romania and the United Kingdom. The full list of restricted countries can be found by using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Champagne Spins Casino is also available on the go. Members can access the mobile version of their site through a smartphone or table device.

Security and Fairness

When is comes to security the casino employs a high level of SSL encryption which kee

ps players personal and financial details secure. They also use a random number generator to make sure their games are fair and random.

StallCation

Complaints

Read the complaints other players have left for Champagne Spins Casino. Learn more about complaints.

Show all complaints
Champagne Spins Casino - Unjustified confiscation of €1,628.60
Hello!

The 4 of October i did a deposit at Champagne spins casino of 200 Euro. I then recived a 100% bonus wich was nice
Before i started to play with the bonus i carefully read all the bonus terms.

I then started to play a Microgaming slots called Bust the bank, which was okay and not exckuded from bonusplay.
I started to play for 4,50 Euro per spinn. After a while i won very big (around 2 000 Euro).

Then i wanted to play other games because my bankroll had increased so much, so i wanted to become familiar with more Microgaming slots.

I first changed to the Microgaming slot Alaxe in the Zombieland, and i first played for 2,5 Euro per spinn. After a while i changed game to Alaskan fishing and played for 3 Euro per spinn.

I succeeded to wager the bonus requirment and requested a withdrawal of 1 628.60 Euro.

I did send in all the necessary documents to get my account verified and to proceed with my withdrawal.

A few hours after that i recived a mail, and they told me that i had breach their terms, and that they had confiscated all my winning.

Here is what they wrote in the mail:

"Dear XXXXXXX,

The fraud and risk department have picked up dependencies on your account where you have broken the terms and conditions you accepted when joining the casino.

Please see the clause below from the terms and conditions which you have broken:

2.g. Examples of abusing a promotion are:

Making maximum allowed bets on high variance games in order to increase balance.
Decreasing stake after big win and switching games.
As per the attachment you decreased your bet and changed games after a big win hence breaking the terms of the casino.

For this reason the winnings from your last deposit have been forfeited and the deposit is left on your account. "

First of all, in my opinion i havn't breached any terms.
I maximum bet that was allowed to bet was 5 Euro, and i was playing for 4,5 Euro, so i was not betting the maximum amount.
And cause my bankroll had increased so much, i wanted to test other microgaming games. I did play for 2,5 Euro and 3 Euro on the other games, which is not a dramatical increased betamount...

So i want my winnings back to my account or i will take this further, to the licensce authority of Champagne spins.

Thanks for the help Askgamblers, I also send some print screens as proof.
staus Resolved
€1628.6
Champagne Spins Casino - Legitimate winnings of €2,100 unfairly removed by their system
Dear Askgamblers.com First of all, thanks for the great site and all the great infos here. Now heres what happened to me at Champagnespins.com. I signed up through askgamblers.com and claimed their first 3 deposit bonuses without any luck. On my 4th deposit bonus , my balance was down to ~25€ when i was playing two slots : 300 shields and Drive - Multiplier Mayhem (will refer to as DMM). Exactly then i hit free games on the 300 shields slot. As soon as the free games startet i STOPPED spinning on DMM and watched the free games to finish. 300 shields paid out 2100€ on that free games and thats how it was shown to me (see screen shot). After i saw what i have won and what you can see on the screen shot, i opened the DMM slot again (the balance shown there still was a ~25 € bonus balance at this moment) to spin it for 4.5€/spin (like i did before). Immediatley after i clicked , my balance showed ZERO. Now the casino is claiming that by not spinning the 300 shields slot one more time after the win i violated their Terms - heres the latest answer i received: The service provider has come back again and stated what you have done is deemed as fraud in the casino as per the statement below which I got from them: "There's a force finish of the bet. It can be seen in the screenshot. All force finish bets are considered to be fraudulent by the system and it subtracts the money." .... That basically means i was supposed to click one more time on the 300 shields slots to "transfer" the winnings displayed to my account (wich btw. i thought would also happen as soon as i click the DMM slot). So because of this "mistake" the "system"(and thats what i question here - is wrong imho) deducts 2100 € of legitimate winnings and resets my account to Zero. I have to say i fully understand that a casino wants to protect itself against someone delaying a bonus round to a later point when theres no active bonus. As explained this was never the case here, i wasnt even close to zero balance. The point is i HAD in fact enough BONUS balance at this point to cover the 4.5 € spin on DMM, heck i could have even managed (alltough unlikely) to clear the bonus requirements on that slot alone! What i want: Having the Bonus balance restored (~2130€) to my account along with the required remaining wagering for it so i have my fair chance to clear the bonus and convert the bonus money to real money. I really believe the only problem here is "the system" and that it will be possible to find an appropriate solution! Greetings
staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 1,017
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.1/10 17 reviews

Top reviews from our players

I have had this casino for a few months now. However, I definitely do not have a good experience with it. I registered via other site, I should have received free spins for registration, but the code did not work and no one answered the live chat. I did not solve it.
I sent a total of 12 deposits in dogecoin to them, no bonus, no problem with the receipt of funds, but when I wanted to pay out the win (not from bonuses) the problem was suddenly. I made a request to withdraw, confirmed the address in the email and waited. I waited almost 2 days and nothing happened, so I wrote to support and waited for almost half a day for an answer. In response, someone from the account verification department would contact me and nothing. Documents for verification are sent, but pending and so are my funds. It's been 5 days. I wrote 3 more times for support and every time someone took me away. For me the worst casino with the worst communication ever! The funds you send, feel free to leave without any verification and payout. I notice about only 6000 dogecoin problem? 👎

First deposit bonus
I cant say anything good about this casino

- That was only one casino, who asked me for documents after first withdraw,even if i played only with cryptocurrency!
- There are not all games showed up on mobile version. So when i switch to show games only from one provider, i see only like 30 percent of all avaliabe games
- Didnt find option how to exchange my points into money
- Withdraws are VERY SLOW ! All other crypto-casinos are providing almost instant withdraws..here i was waiting two days for my withdraw and it was still not processed.. so i canceled it and lost money..After that experience i blocked my account there.. this casino is not worth of any cent..
Almost all other crypto-casinos are providing ultra-fast withdraws that takes max. 5 Mins so its kinda unfair to wait days for crypto-withdraw in year 2019 ... come on..

The name of the casino suggests that this will be a place reminding of the luxury of an exclusive club where many extra bonuses and specials are waiting. Bonus strike requirements are good. I have to praise very quick document validation and excellent live chat. Turning you will give you a great opportunity to know all the features of this casino. VIP levels reward gifts as free spins. Withdrawal at Ewallets is fairly fast.

When I read TC, I found quite special conditions where there are many parts where the winnings can not be used.But it probably will not be so bad either:)

Dear STEWEX555, Thank you for your kind words. We are glad that you had a good experience in our casino, especially with our great customer service. If there is something unclear regarding our Terms and Conditions, please feel free to contact us anytime, we will be happy to explain everything. All the best Champagne Team.

user avatar
Inactive user
1/10

I apologize by mistake I forgot the copy / paste from the translator.
I ask to remove the first review as I could not complete it

I made the first deposit and I was not credited with the 100 free spins, then I make the second deposit the site says that I have a bonus of 50% + 50 free spins but the free spins are not accredited, then I do two more deposit and lose everything. with Askgamblers who gives you a score of 8.6, and remove my review 4 days ago? It does not seem consistent to me this choice to cancel a review result of bad experience in this casino. In the end I gave up and I blocked the account.

Dear TRUFFATORI, Thank you for your time and your feedback, we appreciate it. We are sorry that you didn't have a good experience playing in our casino, but you should contact us whenever you had any difficulty, and we would assist you with pleasure. As we already explained to you, the reason why you didn't receive Welcome Package free spins is that you have canceled your bonuses. "The 100 free spins that are being credited as a part of our welcome package will be credited as 20 free spins per day, for 5 consecutive days. The player will require to qualify and meet all the requirements for the promotion. If a player cancels any part of the welcome package offer or any other package where the deposit bonus and free spins are part of the same package then the rest of the package will be forfeited." We were issuing free spins manually many times in similar situations, so we would do the same for you if you contacted our Customer Support team regarding this issue. Kind regards, Champagne Spins Team.

user avatar

On Sunday 2nd December I tried this new casino after seeing it on ..The Best New Casino... list because it accepts South African players. Also I can Play in ZAR and get payed my winning in ZAR. Good Choice of games. Very fast and helpful with documents it took 2 hours to approve.

Got an e mail from the casino host Rick welcoming me and offering personal help if needed. The online support are very helpful. I started playing got my bonus and free spins and I won for a change. Withdrew my money and it was in my bank account December 5th...in my currency ZAR... Enjoyed this casino and will certainly play here often. I also told them about the new banking method instant EFT for South African players and they said they will look into it.

Withdrawal is 24 hours pending...but mine was only 19 hours

Dear NONNA, Thank you very much for a great review and your suggestion. We are glad that you are satisfied with our service. Kind regards, The Champagne Team.

user avatar

- Great selection of games and providers
- Friendly chat (it was hard to find it haha)
- Good and fair bonuses
- The "VIP" program

- It took me a while to find the live chat to be honest, but this is nothing

Hello DANIELFARADAY, Thank you for your great review, we really appreciate it . We will give our best to keep our players satisfied and our service on the top. Thanks and regards, The Champagne Team.

user avatar

Champagne spins casino is a place I first discovered a while ago. When they were added on AskGamblers, they had some free spins offer for new players and surely I claimed it. I don't remember on which game they were but halfway through wager I lost the bonus money.

I was getting constant emails from them offering me their welcome bonus package and a few weeks ago I decided to finally claim it. Something about 100% bonus with free spins really spoke to me. So I made my first deposit of 50eur and right away got my match bonus. From AskGamblers and their website too I had seen that the bonus also has 100 free spins but I didn't know on which game they were supposed to be. Champagnespins casino doesn't offer you to choose bonus when deposit, if you want to get any bonus you're eligible for, you just need to leave the "I don't want bonus" option unticked. So after my deposit not only I had 100 eur balance but also 150 free spins on Football Champions Cup. At the time AskGamblers page said that it had expired 3 weeks ago, so I don't know how I ended up with it.

Nevertheless, I started off with playing my free spins. The game didn't give me any bonus round or free spins features, and from 150 free spins I ended up with just 1a 9 eur bonus. Both the match bonus and free spins had 40x bonus wagering which I consider to be a very good offer nowadays. I tried to open Twin Spin slot to start the wagering and then a message popped up that the game isn't available with bonus funds. Twin Spin is almost never blocked so I was quite surprised to see that. I went to see all the bonus terms and conditions and frankly, the amount of games that can't be played, was a big one. With that in mind, I noticed that they were missing a lot of popular slots so with not that many options, I decided to play Game of Thrones slot. My balance was dropping quickly and without a single big win, my balance dropped to 35eur. Then I decided to risk it- I went with Hotline with 0.90 cent bets, playing on all 3 hotlines. That was a good decision as I managed to clear the wagering and withdrew 190eur. After I had verified my account, the withdrawal to skrill was instant.

Overall I had a pleasant time at Champagne Spins casino but there's definitely room for growth. I think that the bonuses in general are great and quite generous, wagering requirements are also good. I also had a conversation with live chat and they were helpful.

On the other side, I feel like the amount of games they offer and the amount of games that are restricted isn't great. There were several games I tried to look up and couldn't find. Also as a small side note, they process withdrawals only on business days, so if you request it on Saturday (like I did), you'll have to wait till Monday to get it approved.

Hi Blondie, Thank you for your kind words and excellent review of ChampagneSpins. Because of the service and gaming experience that players like yourself receive ChampganeSpins has been voted into the top 10 new casinos at AskGamblers for this years awards. Regards and thanks The Champagne Team.

user avatar

-Very friendly service
-Good bonuses with honest rules
-Large selection of games
-Fast withdrawals
-Very fast document verification

Nothing !
In case of problems, Rick's casino supervisor will quickly resolve any problems

Dear Deejay2016 It is always a pleasure to get compliments and great reviews from players like yourself who have received the ChampageSpins experience so thank you for letting us know. Regards The Champagne Team

user avatar

Best Casino ---the best casino I've ever met in the past 15 years, the adventurous chat service, the wonderful slot game, and finally the best one, the payout takes up to 10 minutes, once all praise and other casinos can be seen at this casino

absolutely nothing negative I can not say about this casino

Dear Wien1967, Thank you for the excellent write up and comliments you have given ChampagneSpins. VIP service and a great gaming experience is what we aim to give all our clients and it is always nice to see someone like yourself compliment us on it. Regards The Champagne Team

user avatar

Found it here on AG! Gave it a go thanks to the reviews and was not dissapointed. Nice site, fast support, fast validation without huzzle. I recommend this site to all of you! :)

Supernice support. Helpful, polite, fast. Thumbs up for Milos!
Great games selection!
Fast validation
Sober and nice layout.
Overall one of the best sites out there! And it feels its just gonna get better and better!

Live chat not available 24/7
Would love to see a bit faster payouts, still its wihtin 24h so not a big problem
No Trustly option, would be nice aswell

Dear Brocol, Thank you for your review and kind words. We are here to provide a VIP experience to all our players and we are happy to see another very satisfied player. Kind regards The Champagne Team

user avatar

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