Champagne Spins Casino - Declined payment of €3,071

Hello Eetu,


ChampagneSpins will provide AskGamblers Complaints Team with all information and evidence needed.

Regards,

The Champagne team.

Dear Champagne Spins Casino,

Please let us know if there's some update regarding this case. So far, we have not received any email from you, issue related.

Dear AskGamblers team,

We have provided you with the information needed and we are waiting for your reply.

Regards.

AskGamblers Complaints Team requested additional evidence and information from the Champagne Spins Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Dear AskGamblers Complaints Team,

We have sent you one more email, please check it.

Regards,
Champagne team.

AskGamblers Complaints Team is awaiting Champagne Spins Casino team to provide the required information.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hello ChampagneSpins for some reason you are accusing me for breaching terms and conditions, that i haven´t done.
For the bonus term the maxbet was 5€ and i was playing on 4.50€ bet on warlords and i didin´t see that game as banned since my bonus balance and real money balance both were available on this game, i played that whole bonus wager on that same game because it was paying nicely, and i didnt change the bet size till maybe the end to get the wagering done with the least losses. (for example wagering done 7998€/8000€ then i might have lowered my bet just to get the exact number so the wager would be done).
Im hoping you will do whats right and restore my balance to ChampagneSpins account and we can be done with this, i still keep getting email advertinsing for bonuses from your site even you disclaimed on the email, that i will not be able to recieve bonuses anymore.
Hope seeing an answer from you and have a nice weekend.

Best regards,
Eetu ******

Hello Eetu,

Apologies for the late reply.

There was no problem with the bet amount you used for wagering, your bets were correct.
We claim that you have breached the following term:
21. If we discover that a group of customers/players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP. Then, Champagne Spins management will, at its own discretion, have the mandate to confiscate bonus winnings and/or deposit.

We have removed you from the email promo list, but if somehow you are still receiving promotional emails, please click ''Unsubscribe'' button at the bottom of an email.

Kind regards and happy Easter.
Champagne team.

Hello, Champagnespins!

I still cant grasp what have i done, or havent done, im the only one connected in my internet box and that is 4G Modem, i dont know that might have some similiar IP adresses to some people. For the banking method i used visa and that if i gave a quess would be your most used deposit method. An you just said that i didnt do anything wrong on the wagering process and the bet amount ex.. were all fine.

The accusation of similiar betting patterns is just purely coinsidental and at my part, how would i know that someone is playing the same game with close to same bet, thats just your maxbet is 5€ on the game i played the maxbet was 4.5€ wich is closest to 5€ i could get and reasoning for such high bet is max risk for max reward and it pays for me so why change.

The fact if someone else played exactly same as i did i have no control over that.

I hope you see that in my part i havent done anything you accuse me of my any meaning to breach terms nor conditions.

I just want to play at my free time and maybe get some nice wind, i sincerely hope we can soon get this resolved and i get my fairly won money and we all can be happy.

Best regards,

Eetu