Complaint #2
Champagne Spins Casino
Legitimate winnings of €2,100 unfairly removed by their system
8 years ago
Dear Askgamblers.com
First of all, thanks for the great site and all the great infos here.
Now heres what happened to me at Champagnespins.com.
I signed up through askgamblers.com and claimed their first 3 deposit bonuses without any luck.
On my 4th deposit bonus , my balance was down to ~25€ when i was playing two slots : 300 shields and Drive - Multiplier Mayhem (will refer to as DMM).
Exactly then i hit free games on the 300 shields slot. As soon as the free games startet i STOPPED spinning on DMM and watched the free games to finish. 300 shields paid out 2100€ on that free games and thats how it was shown to me (see screen shot). After i saw what i have won and what you can see on the screen shot, i opened the DMM slot again (the balance shown there still was a ~25 € bonus balance at this moment) to spin it for 4.5€/spin (like i did before).
Immediatley after i clicked , my balance showed ZERO.
Now the casino is claiming that by not spinning the 300 shields slot one more time after the win i violated their Terms - heres the latest answer i received:
The service provider has come back again and stated what you have done is deemed as fraud in the casino as per the statement below which I got from them:
"There's a force finish of the bet. It can be seen in the screenshot. All force finish bets are considered to be fraudulent by the system and it subtracts the money."
....
That basically means i was supposed to click one more time on the 300 shields slots to "transfer" the winnings displayed to my account (wich btw. i thought would also happen as soon as i click the DMM slot). So because of this "mistake" the "system"(and thats what i question here - is wrong imho) deducts 2100 € of legitimate winnings and resets my account to Zero.
I have to say i fully understand that a casino wants to protect itself against someone delaying a bonus round to a later point when theres no active bonus.
As explained this was never the case here, i wasnt even close to zero balance.
The point is i HAD in fact enough BONUS balance at this point to cover the 4.5 € spin on DMM, heck i could have even managed (alltough unlikely) to clear the bonus requirements on that slot alone!
What i want:
Having the Bonus balance restored (~2130€) to my account along with the required remaining wagering for it so i have my fair chance to clear the bonus and convert the bonus money to real money.
I really believe the only problem here is "the system" and that it will be possible to find an appropriate solution!
Greetings
First of all, thanks for the great site and all the great infos here.
Now heres what happened to me at Champagnespins.com.
I signed up through askgamblers.com and claimed their first 3 deposit bonuses without any luck.
On my 4th deposit bonus , my balance was down to ~25€ when i was playing two slots : 300 shields and Drive - Multiplier Mayhem (will refer to as DMM).
Exactly then i hit free games on the 300 shields slot. As soon as the free games startet i STOPPED spinning on DMM and watched the free games to finish. 300 shields paid out 2100€ on that free games and thats how it was shown to me (see screen shot). After i saw what i have won and what you can see on the screen shot, i opened the DMM slot again (the balance shown there still was a ~25 € bonus balance at this moment) to spin it for 4.5€/spin (like i did before).
Immediatley after i clicked , my balance showed ZERO.
Now the casino is claiming that by not spinning the 300 shields slot one more time after the win i violated their Terms - heres the latest answer i received:
The service provider has come back again and stated what you have done is deemed as fraud in the casino as per the statement below which I got from them:
"There's a force finish of the bet. It can be seen in the screenshot. All force finish bets are considered to be fraudulent by the system and it subtracts the money."
....
That basically means i was supposed to click one more time on the 300 shields slots to "transfer" the winnings displayed to my account (wich btw. i thought would also happen as soon as i click the DMM slot). So because of this "mistake" the "system"(and thats what i question here - is wrong imho) deducts 2100 € of legitimate winnings and resets my account to Zero.
I have to say i fully understand that a casino wants to protect itself against someone delaying a bonus round to a later point when theres no active bonus.
As explained this was never the case here, i wasnt even close to zero balance.
The point is i HAD in fact enough BONUS balance at this point to cover the 4.5 € spin on DMM, heck i could have even managed (alltough unlikely) to clear the bonus requirements on that slot alone!
What i want:
Having the Bonus balance restored (~2130€) to my account along with the required remaining wagering for it so i have my fair chance to clear the bonus and convert the bonus money to real money.
I really believe the only problem here is "the system" and that it will be possible to find an appropriate solution!
Greetings
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