Complaint #6
Champagne Spins Casino
Unjustified confiscation of €1,628.60
7 years ago
Hello!
The 4 of October i did a deposit at Champagne spins casino of 200 Euro. I then recived a 100% bonus wich was nice
Before i started to play with the bonus i carefully read all the bonus terms.
I then started to play a Microgaming slots called Bust the bank, which was okay and not exckuded from bonusplay.
I started to play for 4,50 Euro per spinn. After a while i won very big (around 2 000 Euro).
Then i wanted to play other games because my bankroll had increased so much, so i wanted to become familiar with more Microgaming slots.
I first changed to the Microgaming slot Alaxe in the Zombieland, and i first played for 2,5 Euro per spinn. After a while i changed game to Alaskan fishing and played for 3 Euro per spinn.
I succeeded to wager the bonus requirment and requested a withdrawal of 1 628.60 Euro.
I did send in all the necessary documents to get my account verified and to proceed with my withdrawal.
A few hours after that i recived a mail, and they told me that i had breach their terms, and that they had confiscated all my winning.
Here is what they wrote in the mail:
"Dear XXXXXXX,
The fraud and risk department have picked up dependencies on your account where you have broken the terms and conditions you accepted when joining the casino.
Please see the clause below from the terms and conditions which you have broken:
2.g. Examples of abusing a promotion are:
Making maximum allowed bets on high variance games in order to increase balance.
Decreasing stake after big win and switching games.
As per the attachment you decreased your bet and changed games after a big win hence breaking the terms of the casino.
For this reason the winnings from your last deposit have been forfeited and the deposit is left on your account. "
First of all, in my opinion i havn't breached any terms.
I maximum bet that was allowed to bet was 5 Euro, and i was playing for 4,5 Euro, so i was not betting the maximum amount.
And cause my bankroll had increased so much, i wanted to test other microgaming games. I did play for 2,5 Euro and 3 Euro on the other games, which is not a dramatical increased betamount...
So i want my winnings back to my account or i will take this further, to the licensce authority of Champagne spins.
Thanks for the help Askgamblers, I also send some print screens as proof.
The 4 of October i did a deposit at Champagne spins casino of 200 Euro. I then recived a 100% bonus wich was nice
Before i started to play with the bonus i carefully read all the bonus terms.
I then started to play a Microgaming slots called Bust the bank, which was okay and not exckuded from bonusplay.
I started to play for 4,50 Euro per spinn. After a while i won very big (around 2 000 Euro).
Then i wanted to play other games because my bankroll had increased so much, so i wanted to become familiar with more Microgaming slots.
I first changed to the Microgaming slot Alaxe in the Zombieland, and i first played for 2,5 Euro per spinn. After a while i changed game to Alaskan fishing and played for 3 Euro per spinn.
I succeeded to wager the bonus requirment and requested a withdrawal of 1 628.60 Euro.
I did send in all the necessary documents to get my account verified and to proceed with my withdrawal.
A few hours after that i recived a mail, and they told me that i had breach their terms, and that they had confiscated all my winning.
Here is what they wrote in the mail:
"Dear XXXXXXX,
The fraud and risk department have picked up dependencies on your account where you have broken the terms and conditions you accepted when joining the casino.
Please see the clause below from the terms and conditions which you have broken:
2.g. Examples of abusing a promotion are:
Making maximum allowed bets on high variance games in order to increase balance.
Decreasing stake after big win and switching games.
As per the attachment you decreased your bet and changed games after a big win hence breaking the terms of the casino.
For this reason the winnings from your last deposit have been forfeited and the deposit is left on your account. "
First of all, in my opinion i havn't breached any terms.
I maximum bet that was allowed to bet was 5 Euro, and i was playing for 4,5 Euro, so i was not betting the maximum amount.
And cause my bankroll had increased so much, i wanted to test other microgaming games. I did play for 2,5 Euro and 3 Euro on the other games, which is not a dramatical increased betamount...
So i want my winnings back to my account or i will take this further, to the licensce authority of Champagne spins.
Thanks for the help Askgamblers, I also send some print screens as proof.
Screenshot
