Casino Cruise

I like the casino in general nice selection of game Verification I like so if something does happen they wont pay out to bogus people. Site design is good live chat always a good sign.

I don't dislike I'm just worried that I may be waiting a while for my withdraw just because of other cases and complaints I've seen on here other then that I think that is about it.

Maybe live chat should be able to tell you more details about withdraws instead of a generic could take up to 72h to leave the casino on withdraws more information would be appreciated on that and just more info in general like as well as on looking on your documentation such as no one has seen it yet or its will be looked at today or something its in the list to be looked at something like that would be great. I think thats about it.

I literally had the worst experience at this casino, nothing was being resolved in regards to account verification, withdrawals for weeks. deposits were instant surprisingly.

Online serivce agents are misleading and customer service is poor, from my experience of playing at online casinos, it's not all about games that we play but also about the culture of the casino and staff, services etc. Casino cruise would be rated 0 stars in regards to these.

Nothing is positive as it's a heartbreak to use. And you also need to be a professional photographer to have your documents accepted. Customer service don't reply and say I can't add anything other than you have to wait 72 hours every time you resubmit the documents they have asked for multiple times. Horrible horrible horrible.

Everything. Twelve days waiting form documents to be approved every excuse under the sun used so far. If it ever gets approved I'm sure another excuse will be used so I don't receive the money I won. I think the reason it takes so long is they just look for excuses not to payout. Or see if u somehow missed one of there terms or conditions. Stay away far away. You have been warned avoid the anger and stress.

I like the layout of the site the amount of slots if it wasnt for the issue below I would give it more stars

The fact that im having some issues veryfing my account and it seems like they are dragging their heals abit and not helping me with this

I personally do not take use of bonuses, but this casino seems to have good and often active bonus offers. Good variety of games, and ok payouts in game play.

Sadly a couple of bugs on the web site, which in the long run, become's too annoying, especially on mobile.

And, what made me give up this casino, was customer support. - I have a very very good tolerance for customer support, and not so excellent service. But on this casino, I am left shocked.When I a question is asked, a completely unrelated answer is given, as if my questions was not really read at all. Explaining something is a huge process, and somethings other casino's solves in 10 minutes, takes up to days here. There is a huge lack of both gaming industry and customer service experience here, from the 2 different agents I have had to handled at least. Much more can be mentioned here, but point is, horrible service.

This site has some big security. But when you have submitted your docs there is no problem cashing out. The problem is the bonus, you need to read the betting terms of the bonus. I did not so they took 250 $ from my 500 $ win. But I could still cash out 250 $ with a deposit of 40$. The good thing is that I actually Called the company in Malta and they awnsered and tryed to explain what docs i neeed to send in. If your using a good smart Phone your docs will not be a problem.

I did not like the hidding bet terms on the deposit bonus, its not in the terms, the terms only say x35 wager, but you need to read on other pages, very deep to see that betting 0,5 $ to 30 $ with the bonus is only allowed, otherwise your profits will be deleted.

I give it 50 % stars

The game variety is wonderful and there are lots of different of games to suit all gamblers.

This is the most important thing about a gaming site (cashouts) If I had read all the reviews before signing up to casino cruise I would never have deposited in a million years. Cashing out is impossible. Always rejecting docs. Saying not clear and too small. This is not the case the docs I have sent are as clear as day. It seems to me that they just don't want to payout and avoid. I have gambled on various sites for over 20 years and have never had problems cashing out, but this site takes the biscuit.

I would recommend to avoid this site at all costs. Its a shame because the softwear is wonderful. If the site would pay out whats owed I would make this my number 1 gambling site, but it lets its self down badly

Good game selection. I have nothing more to add.

As a VIP member of numerous casinos I advise people to go elsewhere. Everything was going well until like many others here and on other forums, I tried to withdraw my £9500 winnings. Ridiculous difficulty in verifying my genuine documents. Apparently my crystal clear photos are blurry. Resent and sent again but no joy.

I then read reviews on similar issues and they will do anything not to pay out. Well I wagered my winnings expecting a verification once account was empty but no still nothing another day later.
On line chat are polite but can not do anything each time.

I have closed the account. My advice is to go to any of the well reviewed casinos that verify and pay out promptly.. ...particularly if you are likely to rollback any winnings.

Good range of games and bonuses. Must read bonus terms though if you wager over a certain amount you forfeit bonus and winnings. Something I didn't pick up on but didn't win anyway. I've had a lucky streak on this casino but waiting for withdrawal to be processed. As long as everything is ok with my withdrawal this will be my number 1 go to casino. Would give full bar of stars if I didn't have to wait so long for withdrawal.

Verification took longer than hoped. Withdrawal processing is slow as I'm still waiting for a withdrawal from 4 days ago. Asked live help when this would be released and they said because it was such a big amount it needed managements approval and to check back in another 2 days. Would have been nice to have been notified this was happening whilst I'm sat patiently waiting.

Love this site. Loads of great games and a nice easy interface to navigate around. Had a couple of bonuses by email from them since I signed up, and I won a tidy little sum the other day so definitely going to keep playing here. Customer service are helpful and quick. No fees on deposits or withdrawals either. Thumbs up :)