What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casino Cruise - Waiting two months for refund

RESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

£ 200

Posted on August 8, 2022

Hello,

I successfully registered in Casinocruise, I have made a deposit of £200, after 20 min of playing I was logged off, when I contacted with an agent on chat I have been told that I was self excluded.

I explained that I didn't aware of this. I have been assured that my deposit will be transferred to my bank account.

I have sent send several emails asking for a refund, I have been told my refund will be paid soon its their highest priority.. it's been 2 month still didn't get my refund.

Please help me with this.

Regards Artur

Posted on August 9, 2022

Hi HEROZORD,

Kindly note that your Payment has been manually Processed today, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

We thank you for your patience throughout your case.

Regards,
Casino Cruise Team

Posted on August 9, 2022

Hi HEROZORD,

We are happy to hear that you have received your payment accordingly, should you require further assistance do not hesitate to contact us, we are more than happy to help.

Regards,
Casino Cruise Team

AskGamblers
Posted on August 9, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

Availability may vary depending on your country or region.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy