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Casino Cruise - Winnings not paid

RESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

€ 886.7

evarcs Finland
Posted on June 9, 2021

I played on Casino Cruise on 19th of April and got an email with docs requirements. I sent all the required docs on the next day 20th of April. One week later 28th of April I sent sent email and asked I haven't got any answer to my email. No answer. 3rd of May I sent email again and asked regarding docs and withdrawal. 10th of May I got email and they asked me to send proof of payment method via casino account, which they closed already much earlier. I sent the requested proof of payment method to their support and docs email addresses on 14th of May. 23rd of May I sent email and asked are docs now ok and have they started payment process, but no answer. I'm still waiting my 886,70€ winnings.

Regards

evarcs Finland
Posted on June 10, 2021

I just got the money to my back account.

Thank you very much!

evarcs Finland
Posted on June 10, 2021

Just correction - to my bank account.

Thank you.

AskGamblers
Posted on June 10, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.