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Casino Cruise - Casino do not pay my funds or answer emails

UNRESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

€ 894

Posted on January 13, 2023

December 12th, 2022 I tried to make a withdrawal amount of 894€. I couldn't make it, just got an error message. Contact support via chat and they said that they will send this to the proper department to take care of.

Nothing happened and then the casino send an email that they will end to offer services to Finnish customers on December 16th and accounts will be closed end of the year if there are funds in the account, customers should withdraw their funds before the 30th of December.

I tried to withdraw many times but always got that error message, also contact to support several times via chat and email also. asked them also to send those funds to my skrill account by email. Now casino doesn't even answer my emails anymore.

AskGamblers
Posted on January 17, 2023

Dear Casino Cruise,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.