Page 3 – Player Reviews for Casino Cruise

The casino have a big collection of games and it is easy to navigate around. The site looks good as well and loads pretty fast.

Customer service could be better. Asking for assistance via email takes "forever", so better use the chat if anyone is there to answer it. I have a €6000 withdrawal that I am waiting for, but this also seems to take forever. My documents was approved 3 days ago and I was promised a priority withdrawal. Yesterday customer service said that it was on its way, but still the payment are pending. Some casinos use only 30 minutes to send money - I wish CasinoCruise could learn from them.

Good selection of games and a very sleek site, which plays well.

Unfortunately, I've now been waiting FOUR DAYS for my verification documents to be processed. A pending withdrawal has now been 'pending' for the same four days. I am unsure how long it takes their security department to open and verify four documents to release a withdrawal. Whenever I contact support, I am just given the same story 'You'll get an email when verification is complete'. I've never known a casino to take so long and appear to drag it's heels. Hoping to have some resolution today?

A great website with a good selection of games, I had actually excluded from Casino Luck (an Everymatrix run site) previously and the guys at casino cruise were very fast to pick up on that and closed my account.

I received an email advising my deposit will be returned. I believe Casinos have a responsibility to protect players and Casino Cruise certainly proved this well and because I believe player protection is one of the most important things I must rate them very highly.

Nothing I disliked here, only slight niggle if I was to be picky is I didn't see and Williams Interactive slots (WMS) that would make a great addition to the site :)

This was yet another one of those casinos recommended to me by one of my Askgamblers darling. Don't you just love these darlings of mine?! Hehehe. Well, I visited their website, had a good look around, checked their T&C, their withdrawal time frames and whatnots, before finally signing up. That was almost exactly one year ago, but only now I'm writing up a review on Casino Cruise. Why? Well, I don't really know, but it's just one of those things that got shelved for quite a long while and then suddenly refound and refreshed. Will it be active again as before? Hmm, that would depend on several things though, like good bonus offers, no-wager free spins, improved bonuses and free spins terms, and whatnots. Casino Cruise got shelved because there were a few things that I didn't quite like about their terms or bonuses, but I really cannot recall now what they were. Never mind. I'll give it another go for now, for a while, until something make me dislike it again, hahaha.

First it was OddsMatrix, now it's EveryMatrix, are these all just some tricks? I guess not. They have so many casinos operating at the same time, have been seen to be reliable enough, some even have high rankings, so there shouldn't be any doubts in my head, right? Hmm, ask me again next year, or the year after. Right now, I cannot be so sure!

I have taken up all of their welcome bonus offers, from the first to the last, deposited and played with them on a few of my favorite games, but from the five deposits or so that I have made last year, I have not won any single game, nor made any single withdrawal from Casino Cruise. For me, if I cannot make any single win after 5 straight deposits, then the casino is regarded as not suitable for me, not good for me, or whatever. Aah! Did I say I couldn't remember why this casino was shelved? Now I remembered! Hahaha.

Had this not been one of EveryMatrix group of casinos, I would have rated it with not more than 5 stars. But since it is, I'll give it benefit of the doubt, with 6 stars. I do like a few other EveryMatrix casinos, so perhaps Casino Cruise needs more pushing on the butt to get things going better for them. Or like some people would say, "kick them on their butts to get them going!" Hahaha.

What do I dislike the most? Seems hard to answer, doesn't it, but it isn't, really. Number one dislike...I just cannot win from this casino! Bad luck, no luck, sh*tty luck, or, what the f*ck! If it goes on like this for much longer, in my deep freezer it'll soon get stuck! Hahaha.

I wish I knew... I received an email to register from Slots4play Ltd, Leigham Vale 41, London, SW16 2JQ, mentioning the following;

"CasinoCruise have 100 Free Spins for you to try on popular games such as Gonzo's Quest Slot Machine. This promotion is for all new players who join and register today!

1. Register here
2. Get 100 Totally free spins bonus at CasinoCruise!

Casino Cruise is also offering a specialty welcome bonus of 100 free spins, up to 150% of your deposit bonus up to £300. This means that you could essentially double your money and more as well as get access to hundred free spins on designated slot machines.

CasinoCruise gives you more than double the amount of money you deposit so that you have ample chances to win as well as up to 100 different free spins undesignated casino slot machines."

I register and spoke to Louisa in chat but she said I was never registered and email looked like a scam. Louisa is looking into it and will email me back tomorrow as soon as she elevates this to management. I gave my personal info on the site and when I clicked on all done it sent me to this Casino Cruise affiliate Program.

This needs to be addressed quickly please!

The scam email received to play at this casino but unsure if this is the casino's fault although they need to know about it.

Thank you.

The selection of games is OK (like most of the casinos online) and I like the design of the website.

Casino Cruise awards the welcome bonus to everyone and when you actually win, they find the reason not to pay you: terms and conditions say that the player is not eligible for the welcome bonus if he/she uses Skrill.

I do not have a problem that the casino has such a rule, I have a problem that it is not written anywhere except in their terms and conditions. When you are making your deposit via moneybookers (which, according to them, does not provide a player with the bonus) they even provide you with options on what bonus to select. So basically, without reading their full terms and conditions, one is not informed that he is not eligible for the bonus. I won 750 pounds, which were confiscated because, as they told me later, I was not entitled for the bonus.

Taking into account the amount of disputes this casino receives and my personal experience with this website, I would tell everyone to keep away from it.

A large selection of slots and regular new slots, a large selection of slots and new slots regularly and are regularly offered free spins.

It takes a very long time before you can unclaimed winnings you get Neteller account. To other casinos is much faster.

Good choice of games and really enjoyed this casino until I made my second withdrawal

Withdrawal process is abysmal. Been trying to sort out my 2nd withdrawal that has been pending for 4 days to Skrill. Live chat have lied to me and now they say they have no information of when my withdrawal will be processed.

Great Casino. I liked the wide selection of games the best. The games made me happy.

Missing my favourite game, WildCat Canyon. Also, I never got a chance to cashout.

Game platform is very nice, nice website and fast operators are very helpful and I got the bonus that I wanted after negotiation.
Lots of games to choose from, lots of offer and promotions, and also get a point for every 10$ you spent which can convert to cash ( no wagering ) for every 100 points.
Very well done.

Polite staff but unfortunately a bad experience this evening which is a shame as read good stuff about this casino.

Not a lot joined this evening. 4 hours playing slots enjoyable, then boom right at the start of a bonus feature logged out and told I had been self excluded because every matrix the group this casino belongs to ( who I have never heard of) own a casino I self excluded from some time ago. A confusing email from every matrix. I have emailed every matrix to try and get my funds over £90 ,no reply. Casino cruise say nothing to do with them.

Casino Cruise is another in a series of new online casinos with a modern design which was established relatively recently, in 2014. Casino is licensed in Malta, and the owner is OddsMatrix Limited Casinos company. Topic casinos applies to a luxury cruise around the world, and the details on the website give a great overview of what players can expect when you join this gaming adventure. Although the novelty among the casinos, the fact is that they are owned by one of the renowned online casino operator. That was reason enough for me through NETELLER deposit € 400 last month at the casino.

Casino use software from the company Net Entertainment, Microgaming, Play'n Go, Nyx Interactive Gaming and VIVO. A small icon to the icon of each game means producers that account. Video slot machines are active category and are in most. Table games and video poker can be found in different versions, and there are the classic slot machines, jackpot games, live casino and other games. I was just at roulette achieved some of the biggest losses during online gambling, for a day game in half my deposit of 400 €, so I still adventure continued with the amount in the account of 190 €. I would single out two more slots such as Elements and Gonzo's Quest, everything else is not worth mentioning.

Casino Cruise uses high-grade SSL encryption technology to all of the personal and financial information is protected. Deposit options are numerous, because there are many, so that all players can easily choose the one that suits them. E-Wallets, credit and debit cards as well as bank transfers, all these options are available at this online casino, and are accepted and different currencies. You will notice one anchor to track users throughout the website and simply clicking on it will start a live chat. Recommendation to all players from me, try Casino Cruise.

My registration in Cruise casino very fast and also were my first deposit because it is easy to navigate this site.

I found a good selections of games but luck was not with me.
I liked the variety of games they have and support was very pleasant.

Easy website to navigate around and awesome selection of games!

Casino Cruise is an online casino that has a very simple design but good looking to choose any game you want to play, so many games you can choose from many casino games provider. I played at this casino and seems all are good and the point is you can trust this casino, also they are very generous to give you a lot of free spins at slot games.

Another good casino to play, even I never got any winning so far :)

I found this casino from a review site that gave it some good reviews. I like the variety of games. I also find that the games load up quick which is nice. I haven't won anything to cash out yet so I am not able to comment on withdrawal speed.

Casino Cruise is fantastic! The site loads very fast if you're in Australia and the payout rate is amazing. I play here often and I've noticed that this casino website is always ranked highly on here.

Support isn't 24/7 but I've never really needed it.

Cool casino with best customer relationship + lot of promo to play and win.

I first joined Casino Cruise when I was searching for a new casino to play. It is operated and managed by EveryMatrix Ltd so I knew that it is a casino I can trust.

When I made my account I asked if I am eligible for their bonuses and they said that I am eligible. I made a deposit using their first deposit bonus which is 100% bonus plus 100 free spins in Starburst, which unfortunately you get them in the next five days, 20 spins per day. Since their minimum deposit is 20 I deposited 25 and with the bonus my balance was 50.

I saw that they also have got many other bonuses I can claim in my future deposits , like the 2nd, 3rd and 4th deposit bonus, a monthly splash bonus, Tuesday pool party, Friday freebies and they even have a promotion for a cruise, so I find their promotions pack really good.

In Casino Cruise the are many slots offered to play like Netent, Microgaming, Nyx Interactive andPlay'n GO so I had a large of pool of slots to play. I first opened my favorite slot Dead or Alive but I quick realized that I could play this game because it was restricted to be played with bonus and I felt sad. I read their terms and conditions of the bonus and I saw that there are many good slots that you can play with a bonus like Dead or Alive, Blood Suckers, The Wishmaster and many others a fact that I did not like much.

My game session lasted for three hours but i did not had any big win and I was not lucky but at least I had some hours of fun. My biggest win came in Jack and the Beanstalk where I won 17 euro in free spins but overall the slots were not in a good mood.

I have made a few deposits in Casino Cruise but I was not lucky to withdraw. I hope they will add Dead or Alive in the games that I can play with bonus balance in order to play more often here.

I love playing at Casino Cruise because of the live games. This place more than any other really gives you that true casino feel. Add that to the instant play that they offer (surprising how many places don't offer this) and you've got a really good casino.

I was pretty stoked on the 100 free spin bonus as it got me started and I haven't had to deposit since. Payouts here are way higher than expected from slots.

Haven't tried out many other games yet but so far so good.

I was very excited when I saw this casino on AskGamblers, because it has a lot of games from different providers and also a good welcome offer with 150% bonus and 100 free spins for the first deposit!

I created my account, I went to the promotions tab and I read the terms and conditions of this welcome bonus! I am from Romania and I am not allowed to take this bonus or any other bonus at this casino because my country is on the restricted countries list! I decided to make a 20 euro deposit and to try Microgaming games, maybe I will manage to win something and to have fun. I saw that they have a lot of payment options available but most of them are unknown for me and I used Skrill to make the deposit.

With 20 euro in my account and no wagering requirements to complete, I opened The Finer Reels of Life slot and I started to spin. The game seemed to have a decent payout rate at the beginning, I managed to catch the 3 stars and I received 10 free spins with 5 x multiplier but I won only 7 euro from this feature! When my account balance was showing only 1.2 euro, the Wild Celebration feature triggered and I thought that I will receive my money back but it gave me only 3.5 euro that I lost it 3 minutes later! The games are good, they have a lot of games from different providers, I played only Microgaming slots and I think that deserves a 9!

The payment methods will receive another 9 because they have the options that I am using often!

The welcome bonus has country restrictions so I will give only 6 because there is no fun when you play without a bonus!

Also, the payout rate was poor so I will give another 6!

Hmmm I'm a new player at Casino Cruise. So far so good. I was able to successfully cash out, I got a fast response when I had some trouble regarding the downloading of the software. LOL I'm not much of a techie but yeah, issue resolved fast. I have not taken any bonuses though. Will let you know how it goes if i take em. :)

Casino Cruise is one of the newest Netent, Microgaming, PlaynGo software’s. Lately there are so many Netent casinos on Net and from all the bonuses they are giving it’s really hard to choose where you an play. This Casino is owned by OddsMatrix and have Malta license so I am free to say they are safe to play. Don't know about other players but when I see seal for gambling license and specially am Malta I always trust those casinos.

So I was searching for some new Netent casino when I came across this Casino, actually many time but I was looking for some free bonus, because you may know or not I always want to try and the casino what kind of support they have, what’s the look of the casino, before I made my next move well deposit of course, but always seek for some free chip or free spins.

So I waited a bit and then I found this casino was giving away 20 free spins on Starburst slot, just to join them, well become their member. The look of the site its nice the live support is not always on line, but I contact them, because of the free spins issue which they emailed me back after 15 minutes or so, to tell me that the free spins will be available the next day after the sign up is done. So yes I got the free spins with no problem, played the 20 spins on Starburst and won some sum around 1.50 euros, which is nothing, played that money and lost it all. I like their promo of 100 free spins together with the first time deposit 100% match bonus so I might deposit here, or maybe I should wait for some better promo, like other casinos have, well bigger bonus. Good Luck!

Hello to AskGamblers.com community! This is going to be my review about Cruise Casino, which I have mainly chosen to play because of my two favorite software’s Microgaming and NetEnt although in this casino there are couple of more software’s there besides the two main I mentioned.

So as I loaded the page I have to say that it looks really appealing and absolutely amazing, I love it. After signing up to this casino I went straight to make a deposit of 20$ via Neteller. Also I didn't take any welcome bonus for my first deposit or anything for that matter, although I looked that they have it, but mostly you will benefit from it if you make a subsequently higher deposit than I did, so yea after this I went to see what was I actually going to play. There was a lot to choose from, since the game selection was pretty vast. So instead of playing some usual slots that I do, I played one of their newer game called Merlin's Magic Respins. This game is packed with a lot of features; Merlin which is a wild symbol that appears on reels 2, 3 and 4 except during wild respins where he appears on all reels. This wild feature helped a lot to boost my balance, but sometimes as it is easy to appear all nicely stacked it sometimes isn't the case and not to get started on the scatter symbol I played a good hour and still I didn’t manage to trigger it. After another 30 minutes of playing the only thing that prevented me from hitting 0 on my balance was those stacked wilds, but even they couldn't help me because after total of 2 hours my balance hit 0.

Overall I had some fun in the casino but I have to say that it takes a lot to load games, really a lot which I didn't like, but it is not so bad considering the other good thing that this casino provides. So 8/10 from me.

Has a lot of faith in this group Oddsmatrix and they have some of the best casinos in the gaming world today. Cruise is one of those casinos and I became a part of this casino simply because of the name Oddsmatrix because their other casinos have always given me some good winnings and they do not have a lot of complaints against them about any type what so ever.

All the games come in instant play mode as there is no download app of this casino. They have a lot of software's providing them with the games and I think this is one of the largest collection of games I have seen. I created an account here just a couple of days ago and this casino is very new. I start with the Startburst and get some good features and here it took my balance to around 60 but no super combo and I do not know when I will hit that feature in my life. Apart from this one my best was wish master and I like this game a lot. And here I only get the K combination again and again. Table games I played hold em and beat me and I played beat me for the first time and really liked this game. No sick variance and good return to the players. But my best winnings on this casino were from the classic slots and Mega Joker and Jingle Bells were very nice games and I loved them. Before this casino I never used to play classic slots in Netent but this time I was in a good mood and was wining mostly so I explored everything except for video poker which I do not really like.

I took out 2 withdrawals from this casino and got it in 2 days and I think this casino is an 8 for me and would love some good games in the future and would not hesitate to game in future. Thanks

Hello, AskGamblers. Last week I came across Casino Cruise and I was pretty interested in it. First, because it's provided by Netent, Microgaming and few others, secondly, because it's named as "top casinos in your country" and thirdly, because I liked the theme of casino on a cruise, so I decided to sign up and make a deposit.

The sign up was very fast and I used instant play option, and that's a good thing. Then I contacted the live chat to ask about their deposit and withdrawal minimums. The support was very nice and answered to all my questions. Then I went to cashier and made a 20eur deposit. Halloween is coming, so this time I wanted to play some horror related slots. My decision was Frankenstein. I really liked the design of it, it was simple but great. I placed 0.20eur per spin but I don't know if the luck just wasn't with me, but I couldn't win anything. After 30 minutes of playing, I got a 10 eur loss.

So with the rest of my balance I went to Wild Blood sot, which is a bloody 15 payline slot. I placed 0.30 bets per spin and after 15 minutes my balance increased for 4 euros, because most of the spins gave me my bets value or a bit more. But maybe it's just beginners luck, because keeping it played with this bet almost got rid of all my balance.

With last few euros I went to Immortal Romance slot, which I know is a few fellow AskGamblers favorite game. I like it a lot too, I like vampire theme games. So I placed 0.30 bets per spin, and I think I didn't have enough balance to hit my bg win with it, because sometimes it may take a lot of time and lots of empty spins to get something great, but this time I couldn't do it and got bust with all my dead spins. Another bust for me, unfortunately

Overall I was very pleased with the variety of games they have and the support was great as well and I might consider making another deposit there.

Unfortunately on the flash play games take forever to load and that was upsetting.

Played here games seem to play ok and seem fair. Will let you know I get on with my withdrawal!! As that's were these new casinos can let us players down.